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1. 2021 Medicaid and Children's Health Insurance Program (CHIP) Chartbook: What Enrollees Say About Their Experiences With Their Health Plans and Medical Care (pdf file)
   cahpsdatabase.ahrq.gov/files/2021CAHPSHealthPlanChartbook.pdf
   December 01, 2021 - measures. … DEFINITION OF COMPOSITE MEASURES, ITEMS, AND RATINGS The following tables present the composite measures … The CAHPS Health Plan Survey uses several different response scales. … Table 1 displays the different response scales and how the options are categorized for top box and proportional … Top Box and Proportional Score Crosswalk to CAHPS Response Scales Response Scale Lower Proportion

2. 2020 CAHPS Health Plan Survey Database Chartbook (pdf file)
   cahpsdatabase.ahrq.gov/files/2020CAHPSHealthPlanChartbook.pdf
   January 01, 2021 - DEFINITION OF COMPOSITE MEASURES, ITEMS, AND RATINGS ................................... 25 CAHPS … , rating measures, and individual items. … For questions and composite measures based on 4-point response scales (i.e., "always," "usually," "sometimes … DEFINITION OF COMPOSITE MEASURES, ITEMS, AND RATINGS The following tables present the composite measures … DEFINITION OF COMPOSITE MEASURES, ITEMS, AND RATINGS

3. 2018 CAHPS Clinician & Group Survey Database Chartbook (pdf file)
   cahpsdatabase.ahrq.gov/files/2019CAHPSClinicianGroupChartbook.pdf
   October 01, 2020 - , rating measures, and individual questions. … (85%) and Getting Timely Appointments, Care, and Information (Access) was the lowest scoring measure … The Care Coordination composite measure had a slight increase in scoring between 2017 and 2019. … For questions and composite measures using 4-point response scales (i.e., always, usually, sometimes, … LISTING OF COMPOSITE MEASURES, RATINGS, AND INDIVIDUAL ITEMS Adult Survey 3.0 Measures Adult Survey

4. 2020 CAHPS Clinician & Group Survey Database Chartbook Executive Summary (pdf file)
   cahpsdatabase.ahrq.gov/files/2020_HP_CAHPS_Chartbook_Executive_Summary.pdf
   January 01, 2020 - Highest Scoring Measure How Well Doctors Communicate 82 percent of CHIP respondents indicated … Lowest Scoring Measure Getting Needed Care 55 percent of Adult Medicaid respondents indicated that … Health Plan Composite Measure Results by Enrollee Population Child Medicaid and CHIP enrollees r eport … Information and Customer Service 69 68 67 Adult Child CHIP Medicaid Medicaid Largest Composite Measure … scores between Adult Medicaid enrollees and the Child Medicaid and CHIP enrollees is in the composite measure

5. 2019 CAHPS Health Plan Survey Database Chartbook (pdf file)
   cahpsdatabase.ahrq.gov/files/2019CAHPSHealthPlanChartbook.pdf
   October 01, 2019 - , rating measures, and individual items. … The lowest scoring composite measure is “Getting Needed Care. … , the individual question items that compose each composite measure, and the four ratings. … For questions and composite measures based on 4-point response scales (i.e., "always," "usually," "sometimes … DEFINITION OF COMPOSITE MEASURES, ITEMS AND RATINGS The following tables present the composite measures

6. Introducing the Child HCAHPS® Survey Database webcast (pdf file)
   cahpsdatabase.ahrq.gov/files/CH/Child-HCAHPS-Database-Webcast_2022-508.pdf
   January 01, 2022 - reports on inpatient care experience of children age 17 and under • 18 single-item and composite measures … Examples Example Questions for Selected Measures Average Hospital Top-Box Score Communication with … ► Tracking progress over time • Research data sets can be used to link to other important quality measures … Intervention: • Communication bundle ► Bedside nurse shift reporting, whiteboards, scripting Outcome Measures … for Improvement Case Study #1: Improving Communication with Nurses Goal: Intervention: Outcome Measures

7. 2019 CAHPS Health Plan Survey Database Chartbook Executive Summary (pdf file)
   cahpsdatabase.ahrq.gov/files/2019_HP_CAHPS_Chartbook_Executive_Summary.pdf
   January 01, 2019 - Medicare Enrollees Highest Scoring Measure 80 percent of CHIP respondents indicated t hat the … Lowest Scoring Measure 56 percent of Adult Medicaid respondents ind icated that they cou ld always

8. Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey Webcast Slides (pdf file)
   cahpsdatabase.ahrq.gov/files/HCBS/HCBS-WebcastSlides.pdf
   October 02, 2019 - information − quality improvement strategies using CAHPS data ► Develops surveys and related materials to measure … standard for patient experience measurement: ► Capture the patient’s voice in development and testing ► Measure … Promote the development and use of standardized, validated, and meaningful quality measures 2. … , and 6 single-item measures (5 unmet need and 1 physical safety) … results ► Report will include case-mix adjusted tests of statistical differences for each composite measure

9. 2018 CAHPS Clinician & Group Survey Database Chartbook (pdf file)
   cahpsdatabase.ahrq.gov/files/2018CAHPSClinicianGroupChartbook.pdf
   October 01, 2019 - , rating measures, and individual items. … the following: • "How Well Providers Communicate with Patients" was the highest scoring composite measure … (85%) and "Getting Timely Appointments, Care, and Information” was the lowest scoring composite measure … For questions and composite measures using 4-point response scales (i.e., "always", "usually", "sometimes … As a proxy measure for practice size, the number of providers (e.g., doctors of medicine, doctors of

10. 2018 CAHPS Clinician & Group Survey Database Chartbook Executive Summary (pdf file)
    cahpsdatabase.ahrq.gov/files/2018_CG_CAHPS_Chartbook_Executive_Summary.pdf
    January 01, 2018 - Database Chartbook Executive Summary How 313,706 pa1tients from 2,024 medica l practices reported 6 measures … providers always talked about their health goals and difficulties wi th self-care (PCMH supplemental measure

11. Participating In The 2021 Cahps® Home And Community-Based Services (Hcbs Cahps) Survey Database (pdf file)
    cahpsdatabase.ahrq.gov/files/HCBS/Participating%20in%20the%202021%20CAHPS%C2%AE%20Home%20and%20Community-Based%20Services%20(HCBS%20CAHPS)%20Survey%20Database.pdf
    May 05, 2021 - And I'll be comparing this to patient satisfaction which we don't measure. … It's an objective measure that you can use for quality improvement. … So again, the CAHPS surveys measure patient experience, not satisfaction. … They measure what patients tell us is important to them. … So, as opposed to the measures you would normally see on a satisfaction survey, CAHPS measures consumer

12. CAHPS Home and Community-Based Services Survey Data Use Agreement (pdf file)
    cahpsdatabase.ahrq.gov/files/HCBS/HCBS-DUA-with-CMS-Authorizations.pdf
    May 01, 2024 - This DUA includes important addenda requesting authorization from Participating Organizations to use measures … Research and Quality (AHRQ) is requesting authorization from individual Managed Care Plans to use measures … In addition, the data will be analyzed for CMS Consensus-Based Entity (CBE) measure endorsement. … for Healthcare Research and Quality (AHRQ) is requesting authorization from State Agencies to use measures … In addition, the data will be analyzed for CMS Consensus-Based Entity (CBE) measure endorsement and

13. CAHPS Home and Community-Based Services Survey Data Use Agreement (pdf file)
    cahpsdatabase.ahrq.gov/files/HCBS/HCBS-DUA-with-CMS-Authorizations-FINAL.pdf
    August 01, 2021 - This DUA includes important addenda requesting authorization from Participating Organizations to use measures … Research and Quality (AHRQ) is requesting authorization from individual Managed Care Plans to use measures … In addition, the data will be analyzed for National Quality Forum (NQF) measure endorsement. ___ … for Healthcare Research and Quality (AHRQ) is requesting authorization from State Agencies to use measures … In addition, the data will be analyzed for National Quality Forum (NQF) measure endorsement. _____

14. CAHPS HCBS Webcast Transcript (pdf file)
    cahpsdatabase.ahrq.gov/files/HCBS/CAHPS-HCBS-WebcastTranscript.pdf
    October 01, 2019 - So patient experience, which is what the CAHPS Surveys measure, is an actionable and objective measure … is good for, is to understand for organizations that use a satisfaction measures. … what patients tell us is important to them to measure. … The surveys supports several quality metrics and in particular 19 measures derived from the survey have … We also have an LTSS standard through HL7 and OMC and we have a new measures line of work and contract

15. HCBS CAHPS Database Promotional One-Pager (pdf file)
    cahpsdatabase.ahrq.gov/files/HCBS-DB-OnePager_508C.pdf
    August 26, 2019 - About the HCBS CAHPS Survey The HCBS CAHPS Survey is designed to measure the experience of adult Medicaid

16. HCBS CAHPS Database Promotional One-Pager (pdf file)
    cahpsdatabase.ahrq.gov/files/HCBS/HCBS-DB-OnePager.508C.pdf
    December 31, 2021 - About the HCBS CAHPS Survey The HCBS CAHPS Survey is designed to measure the experience of adult Medicaid

17. Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey (pdf file)
    cahpsdatabase.ahrq.gov/files/HCBS/HCBS_Webcast_2021-508.pdf
    January 01, 2021 - • Data & Analytics: Generate measures and data to track and improve performance, and evaluate progress … survey data 10 CAHPS Surveys: Gold standard for patient experience measurement CAHPS Surveys: ► Measure … patient experience, not patient satisfaction ► Capture the patient’s voice in development and testing ► Measure … Promote development and use of standardized, validated, and meaningful quality measures 2. … o Three recommendation measures o Six single-item measures (On unmet needs and physical safety) •

18. 2017 CAHPS Clinician & Group Survey Database Chartbook Executive Summary (pdf file)
    cahpsdatabase.ahrq.gov/files/2019_CG_CAHPS_Chartbook_Executive_Summary.pdf
    January 01, 2019 - Clinician & Group Survey Database How 330,390 patients from 2,002 medical practices reported 5 measures … HIGHEST SCORING MEASURES Prov ider Communica t ion 85% of patients reported that providers always … LOWEST SCORING MEASURES Care Coordination 74% of pa tients repor ted that providers always helped

19. Aggregated Data | The CAHPS® Database
    cahpsdatabase.ahrq.gov/default_landing.aspx
    January 01, 2025 - The CAHPS Data Tools with aggregated results for composite measures, rating measures, and individual

20. Aggregated Data | The CAHPS® Database
    cahpsdatabase.ahrq.gov/Default_landing.aspx
    January 01, 2025 - The CAHPS Data Tools with aggregated results for composite measures, rating measures, and individual