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  1. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-5-working-with-safety-net-practices.pdf
    September 01, 2015 - For less complex patients, the pod’s case manager assumes that function, and for more complex patients … Case manager role Case managers could also be called health coaches and navigators. … A case manager might spend from 5 to 30 minutes with a patient. … The case manager prints the action plan for the patient on a form that allows the patient to write how … Different groups are led by different staff people—MA, RN, BHP, case manager—with a provider present
  2. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/survey-codebook-6mon-post-intervention.pdf
    August 23, 2018 - We suggest you designate an Office Manager or a Lead Clinician to complete this survey. … We strongly encourage you to consult with others in your practice (e.g., Medical Director, Billing Manager … Optional item Back office staff………………….… person_ consult_back_office ….….. 1 = yes 2 = no Office manager … good insights into the clinical operations of the practice, such as a lead clinician or an office manager … demoprogother1 Please specify: Timepoint: Off front office: Off other: Off back office: Off office manager
  3. www.talkingquality.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/assemble-slides.html
    July 01, 2023 - Slide 5: Team Members Nurses (including nurse educator, nurse manager, nurse midwives, nurse anesthetists … Slide 40: The Leadership and Management Roles of the Nurse Manager Leadership: Embodies the vision … American Organization of Nurse Executives Nurse Manager Leadership Partnership Learning Domain Framework … /index.html Slide 45: Assemble the Team: What the Team Needs To Do Recruit a team lead, nurse manager
  4. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/motzslides.pdf
    May 12, 2014 - Specialty Pharmacy Program Manager Aurora Pharmacy, Inc. © Aurora Health Care, Inc.
  5. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/communication-material-guide.docx
    May 01, 2017 - Briefing and Debriefing videos Audience: Surgeons, anesthesia, scrub nurses, circulating nurses, nurse manager
  6. www.talkingquality.ahrq.gov/sops/events/podcasts.html
    May 01, 2017 - Speakers Moderator: Theresa Famolaro SOPS Database Manager, Westat Speaker: Rebecca Caschette
  7. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/problem-solving/problem-solving-facnotes.docx
    May 01, 2017 - The manager of the center has noticed that the same problem is recurring and wants to delve deeper into … To determine the right course of action, the manager will use the problem triage algorithm.
  8. www.talkingquality.ahrq.gov/ncepcr/tools/case-studies/ncahec.html
    August 01, 2014 - All practice coaches participate in biweekly training calls led by the program director or the QI manager … Faculty and trainers The program director and QI manager serve as primary faculty for training practice … In addition, the program is in the process of adding a health information technology (IT) manager to … A QI manager spends 60 percent of her or his time on teaching QI methods, producing curriculum, and disseminating … A health IT manager will spend 60percent of his or her time training practice coaches on meaningful use
  9. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/practice-survey-part2-mw.pdf
    August 03, 2018 - We encourage you to consult with others in your practice (e.g., Medical Director or Billing Manager) … Front office staff ☐ ☐ ☐ ☐ ☐ ☐ ____________________________ Back office staff Office manager … Million Hearts Cardiovascular Disease Risk Reduction Model: Off Other please specify_4: Off Office manager
  10. www.talkingquality.ahrq.gov/ncepcr/research-transform-primary-care/transform/synthesis-report/themes.html
    October 01, 2015 - Donahue et al reported that a committed mid-level manager in addition to strategic or visionary leaders … coordination. 27 For example, although these clinics did not have the funds to hire an official “care manager … with the most improvement in diabetes care reported greater involvement of a patient-centered care manager … and greater integration of the care manager into the overall care team compared to practices with the
  11. www.talkingquality.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-1.html
    September 01, 2020 - Manager/Support Staff A shared decisionmaking manager organizes the clinical practice to incorporate
  12. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/brownslides.pdf
    August 13, 2015 - stations • Full time staff: 11 RNs, 1 LPN, 7 CMAs • Part time/prn staff: 3 RNs • One Endoscopy Manager
  13. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-2-presentation.pdf
    May 01, 2007 - Visibility to all staff • Requirements for documentation • Employee Relations involvement Training • Manager
  14. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/planning/RES_PM_1aDivision-of-Resp.pdf
    July 21, 2005 - Project management • Designate a project manager who will manage the day- to-day operations and will
  15. www.talkingquality.ahrq.gov/sops/events/webinars/bestpracticesweb.html
    December 01, 2023 - Senior Study Director and SOPS Database Manager User Network for the AHRQ Surveys on Patient Safety
  16. www.talkingquality.ahrq.gov/hai/cusp/modules/spread/index.html
    July 01, 2018 - Through Sensemaking Implement Teamwork and Communication Apply CUSP Role of the Nurse Manager
  17. www.talkingquality.ahrq.gov/hai/cusp/modules/learn/index.html
    July 01, 2018 - Through Sensemaking Implement Teamwork and Communication Apply CUSP Role of the Nurse Manager
  18. www.talkingquality.ahrq.gov/sops/events/webinars/success-stories-mo.html
    February 01, 2019 - Speakers and Presentation Slides Theresa Famolaro, MPS Database Manager for the Surveys on Patient
  19. www.talkingquality.ahrq.gov/cahps/news-and-events/events/webinar-012821.html
    February 01, 2021 - Rockville, MD AHRQ CAHPS Program (PDF, 219 KB)   Lisa Franchetti, M.A, CPHQ Customer Experience Manager
  20. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/readiness.pdf
    August 01, 2005 - Do you have buy-in of the practice’s office manager/administrator regarding TeamSTEPPS implementation … ____ Yes ____ No In the medical office setting, the full endorsement of the office manager/administrator … In many cases, the office manager/administrator is in a prime position to act as a key advocate for,

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