-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/staff-survey-post-intervention-va.pdf
February 23, 2018 - MA, CMA, Behavioral health providers)
o Non-clinical staff (receptionist, billing staff)
o Office manager
-
www.talkingquality.ahrq.gov/practiceimprovement/delivery-initiative/holtropstudysnapshot/index.html
December 01, 2016 - Physician organizations used a different approach, with all five having a designated person (usually a care manager
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/healthitpatientsafetyitemset-hospitals-pilottestreport.pdf
March 01, 2018 - Technician (e.g., EKG, Lab, Radiology) 685 7%
Department Managers, Senior Leaders Number Percent
Manager … , Department Manager, Administrator, Director 535 6%
Senior Leader, Executive, C-Suite 42 <1%
Support
-
www.talkingquality.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
December 01, 2020 - Lisa Franchetti, MA, CPHQ, Customer Experience Manager, Neighborhood Health Plan of Rhode Island
Topic
-
www.talkingquality.ahrq.gov/teamstepps/officebasedcare/module11/office_impplan.html
September 01, 2015 - Who: Physicians, nurses, external providers, office manager, and receptionist.
-
www.talkingquality.ahrq.gov/evidencenow/projects/heart-health/research-results/research/collection.html
March 01, 2021 - baseline
Having the PFs complete the surveys in-person, walking through the items with the practice manager
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/spanish-hospital-ve-supp-item-set-2022.pdf
January 01, 2022 - alpha = .81)
• Patient Centeredness and Efficiency (3 items) (Cronbach’s alpha = .75)
• Supervisor, Manager
-
www.talkingquality.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/pa-specialinnovation.html
August 01, 2018 - For more information, contact:
Elizabeth Brooks, MPH, MSSP
Program Manager
PolicyLab at The
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-appendix.pdf
January 01, 2019 - It is easy for staff to speak up to their supervisor/manager about patient safety
concerns in this pharmacy … It is easy for staff to speak up to their supervisor/manager about
patient safety concerns in this pharmacy … It is easy for staff to speak up to their supervisor/manager about
patient safety concerns in this pharmacy … It is easy for staff to speak up to their supervisor/manager
about patient safety concerns in this pharmacy
-
www.talkingquality.ahrq.gov/patient-safety/reports/liability/sands.html
August 01, 2017 - Van Niel, MBA, Project Manager, Health Care Quality, Beth Israel Deaconess Medical Center, Boston, MA … Van Niel, Project Manager, Patient Safety, Department of Health Care Quality, Beth Israel Deaconess Medical
-
www.talkingquality.ahrq.gov/hai/cusp/modules/patient-family-engagement/notes.html
September 01, 2013 - Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
Role of the Nurse Manager … Providers report the incident to the unit manager and the risk management department following the hospital's
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-utah-state-snapshot.pdf
January 01, 2018 - Using demonstration funds, UPIQ hired a program
manager and QI coaches, developed learning curricula
-
www.talkingquality.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/observation-comp-kit.html
June 01, 2017 - Regular, in-person observation of the checklist in action gives a supervisor or manager—
Direct evidence
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/userguide/ascguide.pdf
April 01, 2015 - Point of Contact
You will need to establish a point of contact (POC) for the survey (e.g., the ASC manager … Management: Medical Director, Center Director, Clinical Director/Administrator, Nurse Manager,
Business … Manager, Materials Manager, Office Manager, Other Manager
f.
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/member-survey-baseline-nc.pdf
January 01, 2014 - CMA, behavioral health provider)
O Nonclinical staff (e.g., receptionist, billing staff)
O Office manager
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/nashp-webinar-on-quality_measure-use.pdf
September 21, 2015 - ”
— North Carolina Practice Manager
14 14
Supporting Provider Improvement
• Lessons learned
-
www.talkingquality.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/observation-fac-notes.html
June 01, 2017 - surgical safety checklist, can be thought of as a major part of the standard work of the frontline manager
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office/resources/modim_sp.pdf
December 01, 2011 - Colombia, Puerto Rico, and Honduras) and job positions (doctor, nurse, medical assistant, and referral manager
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pdf
May 22, 2013 - discharge (continued)
• Nurses: [Hospital to fill in as decided during planning
steps]
• Case manager
-
www.talkingquality.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/mod4-facguide.html
March 01, 2017 - Providers report the incident to the unit manager, resident's medical care provider, and the risk management … Advise the resident and family that a designated contact person (usually the nurse manager) is available