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www.talkingquality.ahrq.gov/sops/events/webinars/asc-program.html
December 01, 2023 - Senior Study Director and SOPS Database Manager
User Network for the AHRQ Surveys on Patient Safety
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www.talkingquality.ahrq.gov/hai/cusp/index.html
December 01, 2023 - Defects Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
The Role of the Nurse Manager
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www.talkingquality.ahrq.gov/sops/events/webinars/introducing-asc.html
October 01, 2018 - Endoscopy Center, Boise, ID Digestive Health Clinic (PDF, 740 KB)
Terry Tinsley, RN
Clinical Nurse Manager
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www.talkingquality.ahrq.gov/hai/cusp/modules/assemble/index.html
July 01, 2018 - Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
Role of the Nurse Manager
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www.talkingquality.ahrq.gov/cahps/news-and-events/events/webinar-041316.html
February 01, 2017 - Consumer Experience
CareSource
Presentation slides (PDF, 1.64 MB)
Graham Bouldin, MSW
Manager
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/system/pfcasestudies/healthteamworks.pdf
August 01, 2014 - NEA-BC, Regional Director - East Coast, HealthTeamWorks
Kelly Bowland, M.S.M., Education and Training Manager … State University of New York at Buffalo,
Department of Family Medicine
ii
Deborah Kane, Program Manager … HealthTeamWorks’ manager of education and training oversees
Coach University and is responsible for: … Every coach, program manager, and regional director employed by HealthTeamWorks is expected to
be able … has a core team of coaches who typically serve as Coach University faculty, but
any coach, program manager
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www.talkingquality.ahrq.gov/teamstepps/officebasedcare/handouts/readiness.html
December 01, 2015 - Do you have buy-in of the practice's office manager/administrator regarding TeamSTEPPS implementation … ____ Yes ____ No
In the medical office setting, the full endorsement of the office manager/administrator … In many cases, the office manager/administrator is in a prime position to act as a key advocate for,
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www.talkingquality.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
March 01, 2017 - 19: Open Communication
Say:
In the following video, Sharon brings up a mistake with her nurse manager … PLAY VIDEO
Video 3.2 Open Communication
Ask:
Sharon was comfortable talking to her nurse manager … Would a nurse in your facility be able to bring up an issue with the nurse manager as well? … Sharon was able to bring her mistake to the nurse manager and the director of nursing, who recognized
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www.talkingquality.ahrq.gov/ncepcr/reports/grants-transform/key-themes.html
March 01, 2017 - Donahue et al reported that a committed mid-level manager in addition to strategic or visionary leaders … coordination. 27 For example, although these clinics did not have the funds to hire an official “care manager … with the most improvement in diabetes care reported greater involvement of a patient-centered care manager … and greater integration of the care manager into the overall care team compared to practices with the
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www.talkingquality.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/team-info-form.html
July 01, 2023 - Quality Officer
Nurse Champion
Nurse Educator
Labor and Delivery Nurse Manager
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2023-SOPS-Nursing-Home-DB-Part-II.pdf
January 01, 2023 - Note 3: The survey job titles are as follows:
• Administrators/Managers (Admin/Manager): Executive … /Charge Nurse, Assistant
Director/Assistant Manager, Minimum Data Set (MDS)
Coordinator/Resident … Nursing Home Database (Page 1 of 6)
Job Title
Survey Items by SOPS Composite Measure
Admin/
Manager … Nursing Home Database (Page 2 of 6)
Job Title
Survey Items by SOPS Composite Measure
Admin/
Manager … Nursing Home Database (Page 3 of 6)
Job Title
Survey Items by SOPS Composite Measure
Admin/
Manager
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www.talkingquality.ahrq.gov/evidencenow/projects/heart-health/research-results/results/webinars/practice-facilitation.html
March 01, 2021 - EvidenceNOW North Carolina Cooperative
Stephanie Kirchner, M.S.P.H., R.D., Practice Transformation Program Manager
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www.talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - Achieving impressive customer service: 7 strategies for the health care manager . … Increased manager and staff training and improved and streamlined staff resource materials.
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www.talkingquality.ahrq.gov/hai/cusp/modules/engage/index.html
July 01, 2018 - Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
Role of the Nurse Manager
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www.talkingquality.ahrq.gov/cpi/about/otherwebsites/webmm.ahrq.gov/index.html
October 01, 2015 - Vida Lynum , permissions manager for AHRQ PSNet and AHRQ Web M&M (phone: +1 415-476-4817; fax: +1 415
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www.talkingquality.ahrq.gov/data/apcd/backgroundrpt/app-a.html
April 01, 2017 - Vice President/General Manager
Provider and Health Plan Markets, Health Data & Management Solutions,
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www.talkingquality.ahrq.gov/hai/cusp/modules/patient-family-engagement/index.html
July 01, 2018 - Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
Role of the Nurse Manager
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/huddles/daily-huddles.pptx
May 01, 2017 - ASC Quality Manager
11
Module 2: Daily Huddles | ‹#›
AHRQ Safety Program for Ambulatory Surgery
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module3/module3_slides_best-practices.pptx
June 16, 2017 - (f)
‹#›
Environmental Safety Hazard Report
Tool 3D
Hazard Report Form
To: Nurse Manager
Equipment … Reports (date):
Posting on Bulletin Boards (date):
Copies of this form must be forwarded to the Risk Manager … This protocol can be used by staff nurses, nursing assistants, and the unit manager to ensure that universal
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www.talkingquality.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide1/impguide1step4.html
March 01, 2019 - One possible way to establish a communications strategy is to hire or appoint a specific project manager … this may require some additional resources (dedicated time and potentially funding), having a strong manager