-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/resources/infotranshsops.pdf
September 01, 2009 - Supervisor/Manager Expectations & Actions Promoting Patient Safety1
(Strongly Disagree, Disagree, … My supervisor/manager says a good word when he/she sees a job done according to
established patient … My supervisor/manager seriously considers staff suggestions for improving patient safety. … My supervisor/manager overlooks patient safety problems that happen over and over. … Supervisor/Manager Expectations & Actions Promoting Patient Safety1
3.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-ASC-webcast-2023-0509-intro.pdf
January 01, 2023 - Moderator
Caren Ginsberg, Ph.D.,
Director, CAHPS and SOPS Program
AHRQ
Ryan Hare, MPP,
SOPS Database Manager
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/care-coordination-implementation-guide.pdf
March 01, 2023 - and
referred
Any member of the
interdisciplinary
team (RN, PT, RT,
MD Discharge
planner, Care
manager … staff
Any member of
the
interdisciplinary
care team
including
discharge
planner and/or
care manager … visit
Any member of the
interdisciplinary care
team, including
discharge planner
and/or care manager … CR
Connect patient
with needed
community
resources
Social Worker,
Discharge planner,
Care manager … great supplement to the in-person services of a community
health worker, social worker, care/case manager
-
www.qualitymeasures.ahrq.gov/sops/events/webinars/pharmacy.html
February 01, 2019 - KB) Closing presentation slides (PDF, 376 KB)
James Motz, RPh
Specialty Pharmacy—Program Manager … Elm Grove, WI Pharmacy Survey on Patient Safety Culture (PDF, 858 KB)
Dawn Amerman, Store Manager
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/success-stories/share_approach_success_story5_anthem-patel.pdf
May 01, 2016 - Neha Patel is a community transformation manager for the western EPHC transformation
team, which works … No. 16-EHC030-6-EF
May 2016
www.ahrq.gov
About the Educator
Neha Patel is currently the Manager … Before joining the EPHC
team, Neha began at Anthem in 2008 as a Behavioral Health Care Manager, and
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_8.pdf
October 01, 2016 - One social work case manager serves the four primary care teams, providing short term case
management … also serving as the primary
lab personnel manager. … This committee
includes the social work manager and supervisors, nursing manager and supervisor, CHWs … manager. … The Clinic RN Manager oversees the LVNs, MAs, and RN supervisors.
-
www.qualitymeasures.ahrq.gov/ncepcr/tools/obesity-kit/obtoolkitapa.html
March 01, 2014 - The executive director made clear his support, and then delegated the work to a nurse manager who took … The practice champion is a nurse care manager who is open to learning and improving her skills. … The nurse case manager refers fewer people than some practices, but the people are ready to enroll in
-
www.qualitymeasures.ahrq.gov/teamstepps/instructor/reference/teamperceptionsmanual.html
April 01, 2017 - My supervisor/manager considers staff input when making decisions about patient care.
… My supervisor/manager takes time to meet with staff to develop a plan for patient care.
… My supervisor/manager ensures that adequate resources (e.g., staff, supplies, equipment, information) … My supervisor/manager resolves conflicts successfully.
13. … My supervisor/manager models appropriate team behavior.
14.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/reference/teamperceptionsmanual.pdf
June 01, 2010 - My supervisor/manager considers staff input when
making decisions about patient care.
9. … My supervisor/manager takes time to meet with staff to
develop a plan for patient care.
11. … My supervisor/manager ensures that adequate resources
(e.g., staff, supplies, equipment, information … My supervisor/manager resolves conflicts successfully.
13. … My supervisor/manager models appropriate team
behavior.
14.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalvaluepilotreport.pdf
November 01, 2017 - , or Clinical Leader
Support for Improving Efficiency and
Reducing Waste
The supervisor, manager, … , Department Manager, Administrator 304 8%
Senior Leader, Executive, C-Suite 44 1%
Other Support Staff … , or Clinical Leader
Support for Improving Efficiency and
Reducing Waste
Your supervisor, manager … Support
Services
# Hospitals 47 41 47 47 46
# Respondents 1,521 208 797 355 445
Supervisor, Manager … Support
Services
# Hospitals 47 41 47 47 46
# Respondents 1,521 208 797 355 445
Supervisor, Manager
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospvaluepilotreport.pdf
November 01, 2017 - , or Clinical Leader
Support for Improving Efficiency and
Reducing Waste
The supervisor, manager, … , Department Manager, Administrator 304 8%
Senior Leader, Executive, C-Suite 44 1%
Other Support Staff … , or Clinical Leader
Support for Improving Efficiency and
Reducing Waste
Your supervisor, manager … Support
Services
# Hospitals 47 41 47 47 46
# Respondents 1,521 208 797 355 445
Supervisor, Manager … Support
Services
# Hospitals 47 41 47 47 46
# Respondents 1,521 208 797 355 445
Supervisor, Manager
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-intro.pdf
January 28, 2021 - Programs
Agency for Healthcare Research and Quality
• Lisa Franchetti, MA, CPHQ
Customer Experience Manager
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module5/healthcare-team.docx
March 01, 2017 - Dietary
The dietary manager manages the facilities’ food and nutrition department. … Environmental Services
The environmental services manager coordinates activities of housekeeping and
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool3a.docx
January 28, 2013 - This tool can be used by the quality improvement manager, staff nurses, and nursing assistants as an
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/ExecSummcaseplancustsvce-RAND7607.pdf
July 01, 2007 - Back to the Drawing Board
• Leadership of the Member Services Department changed as the
director, manager … • The health plan created two new manager-level positions:
(1) Member Services manager, and (2) … Compliance manager
(to handle the member appeals process), which were filled in early
2000 with experienced … • New Member Services manager revised the goals and action plan:
o Revisited the measures (i.e. went … Within a few days after the new Member Services manager changed the
performance goal for customer service
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/practice-survey-nc.pdf
November 14, 2015 - We suggest you designate an Office Manager or a Lead Clinician to
complete this survey. … We strongly encourage you to consult with
others in your practice (e.g., Medical Director, Billing Manager … good insights into the clinical operations of the practice, such as the lead
clinician or an office manager … good insights into the clinical operations of the practice, such as the lead
clinician or an office manager … Front office staff
Back office staff
Office Manager
Nurse
Medical assistant
Clinician (MD, DO, NP
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool3e.docx
January 29, 2013 - This tool can be used by the nurse manager, staff nurses, and nursing assistants as an aid in designing
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_fullcolor.pdf
May 01, 2017 - After the hospital
joined the Program, the assistant nurse manager of L&D
and the assistant nurse manager … The project
manager transitioned into the local facilitator role and
worked approximately 20 hours … , and when to notify the nursing operations
manager. … As one nurse manager noted,
“I wouldn’t ask my staff to do something I wouldn’t do.” … The L&D unit manager educated staff on the new
procedures during meetings and via newsletters.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_lowvision.pdf
May 01, 2017 - After the hospital
joined the Program, the assistant nurse manager of L&D
and the assistant nurse manager … The project
manager transitioned into the local facilitator role and
worked approximately 20 hours … , and when to notify the nursing operations
manager. … As one nurse manager noted,
“I wouldn’t ask my staff to do something I wouldn’t do.” … The L&D unit manager educated staff on the new
procedures during meetings and via newsletters.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/practice-survey-nw.pdf
August 23, 2018 - We suggest designating an Office Manager to complete this survey, and we strongly encourage consulting … Lead Clinician, Medical Director, Billing Manager) for accurate information. … Therefore, please consult with your
practice’s Office Manager, QI team, and Lead Physician or Medical … Please consult with your Office Manager, QI Team, physicians, and administrators
to learn about these … Lead Clinician, Medical Director, Billing Manager) for accurate information.