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www.healthcare411.ahrq.gov/sops/events/webinars/bestpracticesweb.html
December 01, 2023 - Senior Study Director and SOPS Database Manager
User Network for the AHRQ Surveys on Patient Safety
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www.healthcare411.ahrq.gov/hai/cusp/modules/spread/index.html
July 01, 2018 - Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
Role of the Nurse Manager
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www.healthcare411.ahrq.gov/hai/cusp/modules/learn/index.html
July 01, 2018 - Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
Role of the Nurse Manager
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www.healthcare411.ahrq.gov/cahps/news-and-events/events/webinar-012821.html
February 01, 2021 - Rockville, MD AHRQ CAHPS Program (PDF, 219 KB)
Lisa Franchetti, M.A, CPHQ
Customer Experience Manager
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www.healthcare411.ahrq.gov/sops/events/webinars/success-stories-mo.html
February 01, 2019 - Speakers and Presentation Slides
Theresa Famolaro, MPS
Database Manager for the Surveys on Patient
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/readiness.pdf
August 01, 2005 - Do you have buy-in of the practice’s office manager/administrator regarding TeamSTEPPS
implementation … ____ Yes ____ No
In the medical office setting, the full endorsement of the office manager/administrator … In many cases, the office manager/administrator is in
a prime position to act as a key advocate for,
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www.healthcare411.ahrq.gov/sops/events/webinars/asc-program.html
December 01, 2023 - Senior Study Director and SOPS Database Manager
User Network for the AHRQ Surveys on Patient Safety
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www.healthcare411.ahrq.gov/hai/cusp/index.html
December 01, 2023 - Defects Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
The Role of the Nurse Manager
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
October 01, 2020 - immediate after-call survey
23
Contact Information
Lisa Franchetti, MA, CPHQ
Customer Experience Manager
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www.healthcare411.ahrq.gov/sops/events/webinars/introducing-asc.html
October 01, 2018 - Endoscopy Center, Boise, ID Digestive Health Clinic (PDF, 740 KB)
Terry Tinsley, RN
Clinical Nurse Manager
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www.healthcare411.ahrq.gov/hai/cusp/modules/assemble/index.html
July 01, 2018 - Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
Role of the Nurse Manager
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www.healthcare411.ahrq.gov/cahps/news-and-events/events/webinar-041316.html
February 01, 2017 - Consumer Experience
CareSource
Presentation slides (PDF, 1.64 MB)
Graham Bouldin, MSW
Manager
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/huddles/daily-huddles-facnotes.docx
May 01, 2017 - Consider the OR and pre/postoperative staffs; identify a nurse manager who is interested in this work … Consider a nurse manager, or a charge nurse initially.
· Determine when and where the test will take
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www.healthcare411.ahrq.gov/teamstepps/officebasedcare/handouts/readiness.html
December 01, 2015 - Do you have buy-in of the practice's office manager/administrator regarding TeamSTEPPS implementation … ____ Yes ____ No
In the medical office setting, the full endorsement of the office manager/administrator … In many cases, the office manager/administrator is in a prime position to act as a key advocate for,
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www.healthcare411.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
March 01, 2017 - 19: Open Communication
Say:
In the following video, Sharon brings up a mistake with her nurse manager … PLAY VIDEO
Video 3.2 Open Communication
Ask:
Sharon was comfortable talking to her nurse manager … Would a nurse in your facility be able to bring up an issue with the nurse manager as well? … Sharon was able to bring her mistake to the nurse manager and the director of nursing, who recognized
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www.healthcare411.ahrq.gov/ncepcr/reports/grants-transform/key-themes.html
March 01, 2017 - Donahue et al reported that a committed mid-level manager in addition to strategic or visionary leaders … coordination. 27 For example, although these clinics did not have the funds to hire an official “care manager … with the most improvement in diabetes care reported greater involvement of a patient-centered care manager … and greater integration of the care manager into the overall care team compared to practices with the
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www.healthcare411.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/team-info-form.html
July 01, 2023 - Quality Officer
Nurse Champion
Nurse Educator
Labor and Delivery Nurse Manager
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www.healthcare411.ahrq.gov/evidencenow/projects/heart-health/research-results/results/webinars/practice-facilitation.html
March 01, 2021 - EvidenceNOW North Carolina Cooperative
Stephanie Kirchner, M.S.P.H., R.D., Practice Transformation Program Manager
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www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - Achieving impressive customer service: 7 strategies for the health care manager . … Increased manager and staff training and improved and streamlined staff resource materials.
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www.healthcare411.ahrq.gov/hai/cusp/modules/engage/index.html
July 01, 2018 - Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
Role of the Nurse Manager