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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/3-sorra-sops-hospital-survey-2-0-webcast.pdf
July 20, 2020 - Supervisor, manager, or clinical leader support for patient safety
10. … (B1) 80%
HSOPS 1.0 My supervisor/manager seriously considers staff suggestions for improving patient … , or clinical leader
Support for Patient Safety
Supervisor/Manager Expectations &. … Actions
Promoting Patient Safety
85% 77% 8% 81% 76% 5%
My Supervisor manager, or clinical leader … (B1)
My supervisor/manager seriously considers
staff suggestions fo r improving patient safety.
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.pdf
December 22, 2017 - with the following statements about your immediate
supervisor/manager or person to whom you directly … My supervisor/manager says a good word when he/she sees a job
done according to established patient … My supervisor/manager seriously considers staff suggestions for
improving patient safety .......... … Whenever pressure builds up, my supervisor/manager wants us to
work faster, even if it means taking … My supervisor/manager overlooks patient safety problems that happen
over and over .................
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/resources/hospscanform.pdf
March 22, 2017 - with the following statements about your immediate
supervisor/manager or person to whom you directly … My supervisor/manager says a good word when he/she sees a job
done according to established patient … My supervisor/manager seriously considers staff suggestions for
improving patient safety .......... … Whenever pressure builds up, my supervisor/manager wants us to
work faster, even if it means taking … My supervisor/manager overlooks patient safety problems that happen
over and over .................
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.doc
June 09, 2016 - indicate your agreement or disagreement with the following statements about your immediate supervisor/manager … My supervisor/manager says a good word when he/she sees a job done according to established patient safety … My supervisor/manager seriously considers staff suggestions for improving patient safety
(1
(2
(3 … Whenever pressure builds up, my supervisor/manager wants us to work faster, even if it means taking shortcuts … My supervisor/manager overlooks patient safety problems that happen over and over
(1
(2
(3
(4
(
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www.healthcare411.ahrq.gov/hai/cusp/modules/index.html
August 01, 2019 - Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
Role of the Nurse Manager … The Role of the Nurse Manager
The Role of the Nurse Manager module of the CUSP Toolkit addresses
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt2_transition_apx.pdf
September 01, 2019 - (B1)
My supervisor/manager seriously considers staff
suggestions for improving patient safety. … (B3R)
78% 76% 2% Minor wording change
My supervisor, manager, or clinical leader
takes action to … (B1)
---- 77% ---- Dropped 1.0 item
--------------------------------------- My supervisor/manager … , Clinical Leader, Senior Leader
15 Supervisor, Manager, Department Manager, Clinical
Leader, Administrator … (B1)
My supervisor/manager seriously
considers staff suggestions for
improving patient safety.
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www.healthcare411.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/assemble-fac-guide.html
July 01, 2023 - Why does the nurse manager want the responsibility for the work to remain at the unit level? … Slide 39: The Nurse Manager's Role
Say:
CUSP teams should also include the nurse manager. … The nurse manager on the CUSP team:
Supports or leads CUSP activities on L&D. … The nurse manager supports CUSP activities by communicating the team's needs to the L&D unit nurses. … Team leaders should recruit a nurse manager, a physician champion, and a senior executive.
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www.healthcare411.ahrq.gov/practiceimprovement/delivery-initiative/rodriguez/index.html
December 01, 2020 - 6
Comparing Two Team-Based Approaches to Diabetes Care Management
Medical Assistant Panel Manager … Clinic Manager: 8.5%.
Licensed Vocational Nurse: 8.9%.
Medical Assistant: 32.3%. … Below four smaller ovals captioned Staff Relationships, Quality Improvement Orientation, Manager Readiness … Medical Assistant Panel Manager Arm:
Pre: 74.1.
Post: 76.0.
Control Arm:
Pre: 71.0. … Medical Assistant Panel Manager Arm:
Pre: 47.5.
Post: 55.1*.
Control Arm:
Pre: 48.0.
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/04-yount-sops-action-planning-tool.pdf
June 01, 2019 - previous results
32
Example: Our Hospital’s Results
Composite Measures
Your
Current
%
Supervisor/Manager … Composite Measures
Your
Current
%
2018
HSOPS
Database
50-99
Bed
Hospitals
Supervisor/Manager … Your
Current
%
2018
HSOPS
Database
50-99
Bed
Hospitals
Your
Previous
%
Supervisor/Manager
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module4/ts2-0ltc_module4_ig_lead.pdf
May 10, 2017 - – Gayle, the nurse manager. … – Gayle, the nurse manager. … – Gayle, the nurse manager. … – Gayle, the nurse manager. … • What leadership tools and strategies did Gayle Patel, the nurse manager, use?
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www.healthcare411.ahrq.gov/hai/cusp/modules/download/index.html
December 01, 2012 - Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
Role of the Nurse Manager … The Role of the Nurse Manager
241 MB
2 min., 15 sec. … The Role of the Nurse Manager (4 video clips)
151 MB
1 min., 30 sec.
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www.healthcare411.ahrq.gov/hai/cusp/videos/index.html
September 01, 2019 - Understand Just Culture Accountability Debrief on Accountability Peer to Peer Coaching The Role of the Nurse Manager … Oversee Unit-Based Operations The Nurse Manager as a Mentor and Coach Encourage Professional Development
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www.healthcare411.ahrq.gov/teamstepps/webinars/index.html
September 01, 2019 - The presenters were Michelle Turner, RN, B.S.N., Nurse Manager at UIHC – Iowa River Landing, and Co-Project … Lead – TeamSTEPPS at IRL; Kip Pedersen, Manager of Frontline Operations at UIHC – Iowa River Landing … The presenters were Michelle Turner, RN, B.S.N., Nurse Manager at UIHC – Iowa River Landing, and Co-Project … Lead – TeamSTEPPS at IRL; and Kip Pedersen, Manager of Frontline Operations at UIHC – Iowa River Landing … Lead – TeamSTEPPS at IRL; and Kip Pedersen, Manager of Frontline Operations at UIHC – Iowa River Landing
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www.healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apb.html
August 01, 2022 - Interviewed:
NAME
TITLE/ROLE
Nurse #1
Charge nurse
Nurse #2
RN
CNA X
Nursing tech
Manager … MS
Manager
Pertinent Interview Findings
There was only one certified nursing assistant (CNA) that … The nursing manager thought it was a safety issue to fill all the beds in the department, as they were
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-ASC-webcast-2023-0509-intro.pdf
January 01, 2023 - Moderator
Caren Ginsberg, Ph.D.,
Director, CAHPS and SOPS Program
AHRQ
Ryan Hare, MPP,
SOPS Database Manager
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www.healthcare411.ahrq.gov/sops/events/webinars/pharmacy.html
February 01, 2019 - KB) Closing presentation slides (PDF, 376 KB)
James Motz, RPh
Specialty Pharmacy—Program Manager … Elm Grove, WI Pharmacy Survey on Patient Safety Culture (PDF, 858 KB)
Dawn Amerman, Store Manager
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/success-stories/share_approach_success_story5_anthem-patel.pdf
May 01, 2016 - Neha Patel is a community transformation manager for the western EPHC transformation
team, which works … No. 16-EHC030-6-EF
May 2016
www.ahrq.gov
About the Educator
Neha Patel is currently the Manager … Before joining the EPHC
team, Neha began at Anthem in 2008 as a Behavioral Health Care Manager, and
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_8.pdf
October 01, 2016 - One social work case manager serves the four primary care teams, providing short term case
management … also serving as the primary
lab personnel manager. … This committee
includes the social work manager and supervisors, nursing manager and supervisor, CHWs … manager. … The Clinic RN Manager oversees the LVNs, MAs, and RN supervisors.
-
www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_6.pdf
October 01, 2016 - Each care manager has approximately
200 patients. … .
0.5 Social Worker Insurer-employed case manager.
13.8 MD Resident Trainee
X Smoking Cessation … FTE Business Operations Support
Workforce Category/Role
Comments
1 RN Manager
0.7 RN Supervisor … Each care manager has approximately 200 patients. … Panel
manager can order routine screenings per protocol (e.g., mammograms for
women aged 50 and over
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www.healthcare411.ahrq.gov/teamstepps/instructor/reference/teamperceptionsmanual.html
April 01, 2017 - My supervisor/manager considers staff input when making decisions about patient care.
… My supervisor/manager takes time to meet with staff to develop a plan for patient care.
… My supervisor/manager ensures that adequate resources (e.g., staff, supplies, equipment, information) … My supervisor/manager resolves conflicts successfully.
13. … My supervisor/manager models appropriate team behavior.
14.