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www.cpsi.ahrq.gov/patient-safety/settings/hospital/resource/guide/web5.html
December 01, 2017 - Slide 19: In Practice: Collaborating with the MCO care manager
An urban high-volume Medicaid hospital … of this Guide, the readmission reduction team invited Ellen's Medicaid Care Organization-based care manager … The MCO care manager was able to mobilize resources beyond what the hospital could offer, including physician … The care manager worked tirelessly to maintain regular contact with Ellen. … actively collaborate with care management entities; identify ways to efficiently connect with a care manager
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module7/ts2-0ltc_module7_ig_summary.pdf
May 10, 2017 - resident safety concern;
lack of situation monitoring; lack of information sharing
with the nurse manager … Larkin passed out
– Debrief after the incident led by Gayle, the nurse manager,
to discuss with … Larkin’s status to Gayle, the nurse
manager. … – SBAR by nurse manager to hand off Mr. Larkin to EMT. … – Information was continually shared with the team members,
including the nurse manager, and Mr.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/frontline-cases-studies.pdf
May 01, 2015 - IMPLEMENTATION TEAM
The core implementation team included the assistant nurse manager for labor and … After the hospital joined the Program, the assistant nurse manager of L&D and the assistant
nurse manager … , and when to notify the nursing operations manager. … As one
nurse manager noted, “I wouldn’t ask my staff to do something I wouldn’t do.” … The L&D unit manager educated staff on the new
procedures during meetings and via newsletters.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospital-ve-supp-item-set-08-2022.pdf
January 01, 2022 - alpha = .81)
• Patient Centeredness and Efficiency (3 items) (Cronbach’s alpha = .75)
• Supervisor, Manager … 1 2 3 4 5 9
Section D: Supervisor, Manager, or Clinical Leader Support for
Improving Efficiency … Reducing Waste
How much do you agree or disagree with the following statements about your supervisor,
manager … My supervisor, manager, or clinical leader...
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/success-stories/share_approach_success_story5_anthem-patel.pdf
May 01, 2016 - Neha Patel is a community transformation manager for the western EPHC transformation
team, which works … No. 16-EHC030-6-EF
May 2016
www.ahrq.gov
About the Educator
Neha Patel is currently the Manager … Before joining the EPHC
team, Neha began at Anthem in 2008 as a Behavioral Health Care Manager, and
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_8.pdf
October 01, 2016 - One social work case manager serves the four primary care teams, providing short term case
management … also serving as the primary
lab personnel manager. … This committee
includes the social work manager and supervisors, nursing manager and supervisor, CHWs … manager. … The Clinic RN Manager oversees the LVNs, MAs, and RN supervisors.
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www.cpsi.ahrq.gov/hai/cusp/toolkit/bckgrnd-qi-team.html
December 01, 2012 - Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
Role of the Nurse Manager … Quality Officer
Nurse Champion
Nurse Educator
Nurse Manager
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_6.pdf
October 01, 2016 - Each care manager has approximately
200 patients. … .
0.5 Social Worker Insurer-employed case manager.
13.8 MD Resident Trainee
X Smoking Cessation … FTE Business Operations Support
Workforce Category/Role
Comments
1 RN Manager
0.7 RN Supervisor … Each care manager has approximately 200 patients. … Panel
manager can order routine screenings per protocol (e.g., mammograms for
women aged 50 and over
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www.cpsi.ahrq.gov/teamstepps/instructor/reference/teamperceptionsmanual.html
April 01, 2017 - My supervisor/manager considers staff input when making decisions about patient care.
… My supervisor/manager takes time to meet with staff to develop a plan for patient care.
… My supervisor/manager ensures that adequate resources (e.g., staff, supplies, equipment, information) … My supervisor/manager resolves conflicts successfully.
13. … My supervisor/manager models appropriate team behavior.
14.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/reference/teamperceptionsmanual.pdf
June 01, 2010 - My supervisor/manager considers staff input when
making decisions about patient care.
9. … My supervisor/manager takes time to meet with staff to
develop a plan for patient care.
11. … My supervisor/manager ensures that adequate resources
(e.g., staff, supplies, equipment, information … My supervisor/manager resolves conflicts successfully.
13. … My supervisor/manager models appropriate team
behavior.
14.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/practice-survey-nc.pdf
November 14, 2015 - We suggest you designate an Office Manager or a Lead Clinician to
complete this survey. … We strongly encourage you to consult with
others in your practice (e.g., Medical Director, Billing Manager … good insights into the clinical operations of the practice, such as the lead
clinician or an office manager … good insights into the clinical operations of the practice, such as the lead
clinician or an office manager … Front office staff
Back office staff
Office Manager
Nurse
Medical assistant
Clinician (MD, DO, NP
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/bckgrndqiteam.doc
August 07, 2012 - Officer or Chief Quality Officer
Nurse Champion
Nurse Educator
Nurse Manager
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_fullcolor.pdf
May 01, 2017 - After the hospital
joined the Program, the assistant nurse manager of L&D
and the assistant nurse manager … The project
manager transitioned into the local facilitator role and
worked approximately 20 hours … , and when to notify the nursing operations
manager. … As one nurse manager noted,
“I wouldn’t ask my staff to do something I wouldn’t do.” … The L&D unit manager educated staff on the new
procedures during meetings and via newsletters.
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_lowvision.pdf
May 01, 2017 - After the hospital
joined the Program, the assistant nurse manager of L&D
and the assistant nurse manager … The project
manager transitioned into the local facilitator role and
worked approximately 20 hours … , and when to notify the nursing operations
manager. … As one nurse manager noted,
“I wouldn’t ask my staff to do something I wouldn’t do.” … The L&D unit manager educated staff on the new
procedures during meetings and via newsletters.
-
www.cpsi.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/practice-survey-nw.pdf
August 23, 2018 - We suggest designating an Office Manager to complete this survey, and we strongly encourage consulting … Lead Clinician, Medical Director, Billing Manager) for accurate information. … Therefore, please consult with your
practice’s Office Manager, QI team, and Lead Physician or Medical … Please consult with your Office Manager, QI Team, physicians, and administrators
to learn about these … Lead Clinician, Medical Director, Billing Manager) for accurate information.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/team-info-form.docx
May 01, 2017 - Officer or Chief Quality Officer
Nurse Champion
Nurse Educator
Labor and Delivery Nurse Manager
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-4-practice-management.pdf
September 01, 2015 - • Data manager for QI. A relatively new role emerging in practices is the QI data
manager. … Introduce yourself to the practice manager and
arrange a time to meet with him or her early in your … This will
enhance your chances of engaging the practice manager as a key support for your work with … The practice manager may also be part of the front desk staff. … Practice Grant
manager writer
-
Operator/
scheduler
Chief
Financial
Officer
.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/evidencenow/projects/urinary/evidencenow_empower.pdf
January 01, 2024 - Geographic region
Northeast Ohio
Project period
February 2022 – 2025
Contact
Elisar Khawam, Project Manager … Semi-structured interviews are also conducted with the lead
provider and project manager at up to 45
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/intervention-tracking-notes-sw.pdf
July 19, 2018 - Practice staff (RN, MA, LPN)
Clerical staff (front desk, billing)
Administration (practice manager … *How engaged were the staff members (RN, LPN, MA, front desk, back office, office manager)
during this … Off
Practice staff RN MA LPN: Off
Clerical staff front desk billing: Off
Administration practice manager
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/huddles/huddles-component-kit.docx
May 01, 2017 - Escalation: Issues raised in daily huddle that cannot be addressed by manager/supervisor immediately … Default: direct supervisor or manager (subsequently: take turns to build skill among all)
3. … First-cycle agenda: Manager or supervisor leads
(1) Ask team for safety concerns or successes from previous … Take turns leading the huddle so that when the manager/supervisor is not available, the huddle still