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21. Ambulatory Procedure/Surgery Center Survey on Patient Safety (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/asc-survey.pdf
    June 06, 2018 - Management: Medical Director, Center Director, Clinical Director/Administrator, Nurse Manager, Business … Manager, Materials Manager, Office Manager, Other Manager f.

22. Hospital Survey on Patient Safety (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.pdf
    December 22, 2017 - with the following statements about your immediate supervisor/manager or person to whom you directly … My supervisor/manager says a good word when he/she sees a job done according to established patient … My supervisor/manager seriously considers staff suggestions for improving patient safety .......... … Whenever pressure builds up, my supervisor/manager wants us to work faster, even if it means taking … My supervisor/manager overlooks patient safety problems that happen over and over .................

23. Hospital Survey on Patient Safety (doc file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.doc
    June 09, 2016 - indicate your agreement or disagreement with the following statements about your immediate supervisor/manager … My supervisor/manager says a good word when he/she sees a job done according to established patient safety … My supervisor/manager seriously considers staff suggestions for improving patient safety (1 (2 (3 … Whenever pressure builds up, my supervisor/manager wants us to work faster, even if it means taking shortcuts … My supervisor/manager overlooks patient safety problems that happen over and over (1 (2 (3 (4 (

24. Core CUSP Toolkit | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/hai/cusp/modules/index.html
    August 01, 2019 - Through Sensemaking Implement Teamwork and Communication Apply CUSP Role of the Nurse Manager … The Role of the Nurse Manager The Role of the Nurse Manager module of the CUSP Toolkit addresses

25. Transitioning to the SOPS™ Hospital Survey Version 2.0: What’s Different and What To Expect, Part II: Appendixes (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt2_transition_apx.pdf
    September 01, 2019 - (B1) My supervisor/manager seriously considers staff suggestions for improving patient safety. … (B3R) 78% 76% 2% Minor wording change My supervisor, manager, or clinical leader takes action to … (B1) ---- 77% ---- Dropped 1.0 item --------------------------------------- My supervisor/manager … , Clinical Leader, Senior Leader 15 Supervisor, Manager, Department Manager, Clinical Leader, Administrator … (B1) My supervisor/manager seriously considers staff suggestions for improving patient safety.

26. Assemble the Team and Engage Leadership for Perinatal Safety: Facilitator Guide | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/assemble-fac-guide.html
    July 01, 2023 - Why does the nurse manager want the responsibility for the work to remain at the unit level? … Slide 39: The Nurse Manager's Role Say: CUSP teams should also include the nurse manager. … The nurse manager on the CUSP team: Supports or leads CUSP activities on L&D. … The nurse manager supports CUSP activities by communicating the team's needs to the L&D unit nurses. … Team leaders should recruit a nurse manager, a physician champion, and a senior executive.

27. Assemble-Team-Facilitator-Guide (doc file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/assemble/assemble-team-facilitator-guide.docx
    May 01, 2017 - Why does the nurse manager want the responsibility for the work to remain at the unit level? … The physician champion is the physician equivalent of the nurse opinion leader or nurse manager on the … Slide 38 SAY: CUSP teams should also include the nurse manager. … The nurse manager supports CUSP activities by communicating the team’s needs to the L&D unit nurses. … Team leaders should recruit a nurse manager, a physician champion, and a senior executive.

28. Implementing Team Approaches for Improving Diabetes Care in Health Centers | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/practiceimprovement/delivery-initiative/rodriguez/index.html
    December 01, 2020 - 6 Comparing Two Team-Based Approaches to Diabetes Care Management   Medical Assistant Panel Manager … Clinic Manager: 8.5%. Licensed Vocational Nurse: 8.9%. Medical Assistant: 32.3%. … Below four smaller ovals captioned Staff Relationships, Quality Improvement Orientation, Manager Readiness … Medical Assistant Panel Manager Arm: Pre: 74.1. Post: 76.0. Control Arm: Pre: 71.0. … Medical Assistant Panel Manager Arm: Pre: 47.5. Post: 55.1*. Control Arm: Pre: 48.0.

29. Download the CUSP Toolkit | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/hai/cusp/modules/download/index.html
    December 01, 2012 - Through Sensemaking Implement Teamwork and Communication Apply CUSP Role of the Nurse Manager … The Role of the Nurse Manager 241 MB 2 min., 15 sec. … The Role of the Nurse Manager (4 video clips) 151 MB 1 min., 30 sec.

30. Section 4: Selecting Care Management Interventions | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm4.html
    October 01, 2014 - An in-person visit also can help build trust between the member and the care manager. … Regular visits are most feasible if the care manager works in a physician practice or community health … During the visit, the care manager facilitates communication between patient and provider to help the … Patients √ Can patients contact their care manager? … For example, when a patient wishes to focus on smoking cessation, the care manager works with him or

31. Final Progress Report: Leveraging a Social Network of Elders and Families To Improve Medication Safety at Transitions of Care (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/2024-01/quintana-report.pdf
    January 01, 2024 - Assess the usability of the mobile medication manager 1.4. … Assess the adoption of an online medication manager among patients when discharged 2. … Medication lists can be maintained by a Keystone or Proxy using our built-in medication manager. … Task Manager 3.7 Medication Manager The InfoSAGE medication manager allows users to add medication and … The medication manager enables quick and accurate accounting of drugs.

32. TeamSTEPPS 2.0 Learning Benchmarks (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/sitetools/ts2-0ltc_learning_benchmarks.pdf
    April 24, 2017 - The unit manager continually is telling her what to do, in front of the residents and other staff. … Tell the unit manager to stop undercutting her. b. … Tell the nursing supervisor to have a talk with the unit manager. d. … Complain to the director of nursing that the unit manager is hypercritical and ineffective. e. … Just let everyone know that the unit manager is having a bad day. 13.

33. Assemble the Team and Engage Leadership for Perinatal Safety (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/assemble/assemble-team-facilitator-guide.pdf
    May 01, 2017 - • Why does the nurse manager want the responsibility for the work to remain at the unit level? … The physician champion is the physician equivalent of the nurse opinion leader or nurse manager on … SAY: CUSP teams should also include the nurse manager. … The nurse manager partners with the L&D unit team and takes an active role in the CUSP initiative, … Team leaders should recruit a nurse manager, a physician champion, and a senior executive.

34. SOPS Medical Office Survey, Version: 1.0 Language: English (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-survey-english.pdf
    March 01, 2023 - Management Practice Manager Business Manager Office Manager Nurse Manager Office Administrator Lab … Manager Other Manager d.

35. New Models of Primary Care Workforce - Case Example #5: WellMed (pdf file)
    www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_5.pdf
    October 01, 2016 - A full-time team lead is the back-up clinic manager as needed. … clinic manager. 1.0 Administrative staff person exclusively dedicated to insurance verification … She is assisted by a team lead who was trained as an MA and is the backup clinic manager. … The clinic manager, physicians, PA, and health coaches all attend this meeting. … The clinic manager leads these meetings in a round table-discussion format.

36. CUSP Videos | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/hai/cusp/videos/index.html
    September 01, 2019 - Understand Just Culture Accountability Debrief on Accountability Peer to Peer Coaching The Role of the Nurse Manager … Oversee Unit-Based Operations The Nurse Manager as a Mentor and Coach Encourage Professional Development

37. Section 5: Selecting a Care Management Program Model | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm5.html
    October 01, 2014 - Program administrative staff should include the following: Program Manager. … Assists the program manager in overseeing care management and program monitoring operations. … Care manager caseloads might be as high as 500 members to 1 care manager for only telephonic interventions … or as low as 25 members to 1 care manager for intensive in-person case management. … Each nurse care manager has a maximum caseload of 60 members.

38. Module 3: Conversations Around Device Necessity | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/hai/cauti-tools/cauti-icu/facil-guide/mod3.html
    February 01, 2023 - Sounds like we need to talk this over with our manager. … What might the manager do to mitigate this situation? … Slide 10: The Manager's Reaction Narration: What might the manager do to mitigate this situation … Janet, the manager, should take the opportunity to talk with Molly about the situation and make some

39. TeamSTEPPS Webinars | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/teamstepps/webinars/index.html
    September 01, 2019 - The presenters were Michelle Turner, RN, B.S.N., Nurse Manager at UIHC – Iowa River Landing, and Co-Project … Lead – TeamSTEPPS at IRL; Kip Pedersen, Manager of Frontline Operations at UIHC – Iowa River Landing … The presenters were Michelle Turner, RN, B.S.N., Nurse Manager at UIHC – Iowa River Landing, and Co-Project … Lead – TeamSTEPPS at IRL; and Kip Pedersen, Manager of Frontline Operations at UIHC – Iowa River Landing … Lead – TeamSTEPPS at IRL; and Kip Pedersen, Manager of Frontline Operations at UIHC – Iowa River Landing

40. Event Investigation and Analysis Guide: Appendix B | Agency for Healthcare Research and Quality
    www.cpsi.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apb.html
    August 01, 2022 - Interviewed: NAME TITLE/ROLE Nurse #1 Charge nurse Nurse #2 RN CNA X Nursing tech Manager … MS Manager Pertinent Interview Findings There was only one certified nursing assistant (CNA) that … The nursing manager thought it was a safety issue to fill all the beds in the department, as they were