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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/userguide/hospital-survey-items.pdf
July 25, 2017 - Supervisor/Manager Expectations & Actions Promoting Patient Safety1
(Strongly Disagree, Disagree, Neither … My supervisor/manager says a good word when he/she sees a job done according to established patient … My supervisor/manager seriously considers staff suggestions for improving patient safety.
B3. … Whenever pressure builds up, my supervisor/manager wants us to work faster, even if it means taking … My supervisor/manager overlooks patient safety problems that happen over and over.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/health-share-of-oregon-case-study.pdf
September 01, 2016 - The manager noted
that several people on the team have personal
experience as enrollees in the Oregon … The CSRs are expected to
bring their manager proposed solutions rather
than problems. … The manager of customer service tracks both
the quality and quantity of interactions with
members. … In the interest of visibility and team
cohesion, the manager also reviews these
performance measures … Finally, the customer service staff and manager
work together to catalog what they are hearing
from
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www.ahrq.gov/hai/cusp/videos/index.html
September 01, 2019 - Culture
Accountability
Debrief on Accountability
Peer to Peer Coaching
The Role of the Nurse Manager … Oversee Unit-Based Operations
The Nurse Manager as a Mentor and Coach
Encourage Professional Development
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/assemble/assembleteam.docx
August 24, 2012 - ASK:
· What reasons does the nurse manager give the senior executive for having a physician champion … · Why does the nurse manager want the responsibility for the work to remain at the unit level? … ASK:
· What guidelines does the nurse manager provide to the CUSP team members to educate them about … ASK:
· Why does the nurse manager meet with the nurse assistant? … Team leaders should recruit a nurse manager, a physician champion, and a senior executive.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/facilscanform.doc
November 15, 2019 - indicate your agreement or disagreement with the following statements about your immediate supervisor/manager … My supervisor/manager says a good word when he/she sees a job done according to established patient safety … My supervisor/manager seriously considers staff suggestions for improving patient safety
(1
(2
(3 … Whenever pressure builds up, my supervisor/manager wants us to work faster, even if it means taking shortcuts … My supervisor/manager overlooks patient safety problems that happen over and over
(1
(2
(3
(4
(
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/leveraging-cultural-change-080814.pptx
January 01, 2013 - Slide 1
Leveraging Cultural Change to Reduce Urinary Catheter Use
1
Linda Greene, RN,MPS,CIC
Manager … Intensivists
Nurse Manager
MD Director
Nurses
ICU BUS
The ICU Culture
13
How important is reduction … Medical Director
Nurse Manager
Nurses
Intensivists
Others
In any clinical area you will find that … The Nurse manager does not “want to make waves” and has not made the nurses accountable for following … What about the nurse manager?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-hcbs-chartbook.pdf
January 01, 2024 - Case manager is helpful 3
4. Choosing the services that matter to you 2
5. … Rating of case manager 1
HCBS CAHPS Survey Database 2024 Chartbook 4
Table 1. … Case manager helped when asked to get or fi x equipment^ 1,117
Case manager helped when asked to get … {case manager}? … Would you say you would
recommend the {case manager}?
-
www.ahrq.gov/hai/cauti-tools/cauti-icu/facil-guide/mod3-slides.html
February 01, 2023 - How should Sally and Molly’s manager react? … Slide 10
The Manager's Reaction
Images: Photos of the "Nurse Manager" and "Nurse Molly."
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www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/hospital/2024-hospital-workplace-safety-report-appendix.pdf
January 01, 2024 - Supervisor, Manager, or Clinical Leader Support for Workplace Safety 82% 84% 84% 83%
3. … Supervisor, Manager, or Clinical Leader Support for Workplace Safety 83% 82% 84%
3. … Supervisor, Manager, or Clinical Leader Support for
Workplace Safety
54% 63% 90%
3. … , Clinical Leader,
Senior Leader
15 Supervisor, Manager, Department
Manager, Clinical Leader, Administrator … Supervisor, Manager, or Clinical Leader Support for Workplace Safety 82% 87%
3.
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apb.html
August 01, 2022 - NAME
TITLE/ROLE
Nurse #1
Charge nurse
Nurse #2
RN
CNA X
Nursing tech
Manager … MS
Manager
Pertinent Interview Findings
There was only one certified nursing assistant ( … The nursing manager thought it was a safety issue to fill all the beds in the department, as they were
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/asc-survey.docx
June 06, 2018 - Management: Medical Director, Center Director, Clinical Director/Administrator, Nurse Manager,
Business … Manager, Materials Manager, Office Manager, Other Manager
f.
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www.ahrq.gov/hai/tools/mvp/modules/cusp/forming-cusp-team-slides.html
February 01, 2017 - Unit Manager.
Provider Champion.
Nurse Champion.
Senior Executive.
CUSP Coordinator. … Slide 11: Team Roles—Unit Manager
Is often either a nurse manager or a unit manager. … CUSP champion seeks additional training on CUSP (with the unit manager and the provider champion).
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/workplace-safety/Workplace-Safety-Hospitals-2022-1215-ENGLISH_508.pdf
January 01, 2022 - Workplace Aggression Policies, Procedures, and Training (2 items) (Cronbach’s alpha = 0.67)
• Supervisor, Manager … ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 9
3
Section D: Supervisor, Manager … My supervisor, manager, or clinical leader
regularly monitors the workplace to identify
unsafe working … My supervisor, manager, or clinical leader
encourages providers and staff to report their
concerns … My supervisor, manager, or clinical leader can
be trusted to do the right thing to keep
providers and
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/workplace-safety/Workplace-Safety-for-Hospitals-12-15-22.docx
December 01, 2022 - Workplace Aggression Policies, Procedures, and Training (2 items) (Cronbach’s alpha = 0.67)
· Supervisor, Manager … How much do you agree or disagree with the following statements about your immediate supervisor, manager … My supervisor, manager, or clinical leader regularly monitors the workplace to identify unsafe working … My supervisor, manager, or clinical leader encourages providers and staff to report their concerns about … My supervisor, manager, or clinical leader can be trusted to do the right thing to keep providers and
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool11_comm_resource.docx
September 12, 2016 - Homeless Services
Multi-Service Drop in Center
Contact: Jennifer, Manager (555) 555-8888
Hours: 10am … Has a client services manager and case manager on staff who provide referrals for housing, mental health … Housing Services
Community Housing Resource Center
Contact: Nick, Manager (555) 555-2222
Hours: 12- … Staff available 24/7, case manager onsite. Medication assistance available. … Transportation Assistance
South Readmissions County Transit
Contact: Rhonda, Manager (555) 555-5566
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool3d.docx
January 29, 2013 - Hazard Report Form
To: Nurse Manager
Equipment or Condition Presenting Hazard:
Location of Hazard: … Reports (date):
Posting on Bulletin Boards (date):
Copies of this form must be forwarded to the Risk Manager
-
www.ahrq.gov/ncepcr/communities/pbrn/registry/alabama-practice-based-research-network.html
January 01, 2012 - Kayla Bagwell
PBRN Contact 1 Email:
kbbagwell@uabmc.edu
PBRN Contact 1 Role:
Program Manager … Conway
PBRN Contact 2 Email:
laronicaconway@uabmc.edu
PBRN Contact 2 Role:
Research Manager
-
www.ahrq.gov/hai/cusp/modules/assemble/team-notes.html
December 01, 2012 - Say:
What reasons does the nurse manager give the senior executive for having a physician champion … Why does the nurse manager want the responsibility for the work to remain at the unit level? … The nurse manager on the CUSP team:
Supports CUSP activities. … Ask:
Why does the nurse manager meet with the nurse assistant? … Team leaders should recruit a nurse manager, a physician champion, and a senior executive.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/Hospital-Value-and-Efficiency-Supp-Item-Set-05.18.21.docx
April 28, 2021 - Supervisor, Manager, or Clinical Leader Support for Improving Efficiency and Reducing Waste (4 items) … member preferences have led to changes in our workflow
1
2
3
4
5
9
Section D: Supervisor, Manager … Reducing Waste
How much do you agree or disagree with the following statements about your supervisor, manager … My supervisor, manager, or clinical leader...
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-items.pdf
August 01, 2019 - Supervisor, Manager, or Clinical Leader Support for Patient Safety
(Strongly Disagree, Disagree, Neither … My supervisor, manager, or clinical leader seriously considers staff suggestions for improving patient … My supervisor, manager, or clinical leader wants us to work faster during busy times, even if it means … My supervisor, manager, or clinical leader takes action to address patient safety concerns that are