-
www.ahrq.gov/pqmp/implementation-qi/toolkit/tcd/qi-strategies.html
August 01, 2021 - Care manager identifies and note patient’s preferred method and frequency for appointment reminders … Care manager sends patient appointment reminders (text, email, postal mail, phone call) depending on … Care manager contacts member to assist in rescheduling missed/cancelled appointments, identify barriers … Care manager implements “unable to reach” protocol for members who are not reached within a specified … Follow-Up
Care manager contacts member/clinic staff to obtain results
Per standard practice.
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www.ahrq.gov/patient-safety/capacity/candor/impguide/apb.html
February 01, 2017 - positive communicator who has been trained in disclosure communication (e.g., Medical Director, Nurse Manager … , Risk Manager)
Disclosure Lead(s)
Implements the Disclosure and Communication program, as necessary … positive communicator who has been trained in disclosure communication (e.g., Medical Director, Nurse Manager … , Risk Manager)
Disclosure Communicator(s)
Physician, nurse, resident, risk manager, social services … event reporting, investigation and analysis process for the organization
Risk management staff, nurse manager
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/teampercept.pdf
December 09, 2015 - My supervisor/manager considers staff input when making
decisions about patient care.
9. … My supervisor/manager takes time to meet with staff to
develop a plan for patient care.
11. … My supervisor/manager ensures that adequate resources
(e.g., staff, supplies, equipment, information … My supervisor/manager resolves conflicts successfully.
13. … My supervisor/manager models appropriate team
behavior.
14.
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/sitetools/ts2-0ltc_teamwork_perceptions_ques.pdf
April 24, 2017 - My supervisor/manager considers staff input when making
decisions about resident care.
9. … My supervisor/manager takes time to meet with staff to
develop a plan for resident care.
11 … My supervisor/manager ensures that adequate resources (e.g.,
staff, supplies, equipment, information … My supervisor/manager resolves conflicts successfully.
13. … My supervisor/manager models appropriate team behavior.
14.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/fallsprev/fallspximpl-handouts.docx
November 15, 2017 - Nurse Manager A [Miranda].
Nurse Manager B [Sally].
Rehab Director [Anne]. … Nurse Manager A [Miranda].
Nurse Manager B [Sally].
Rehab Director [Anne]. … from each unit [Miranda (Nurse Manager A)], and Sally (Nurse Manager B)], the Rehab Director [Anne], … Nurse Manager A: They’re going well. … Charge nurse/nurse manager and CNAs
Charge nurse or nurse manager typically leads the meeting.
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/fallspx/handout.html
November 01, 2017 - Nurse Manager A [Miranda].
Nurse Manager B [Sally].
Rehab Director [Anne]. … Nurse Manager A [Miranda].
Nurse Manager B [Sally].
Rehab Director [Anne]. … from each unit [Miranda (Nurse Manager A)], and Sally (Nurse Manager B)], the Rehab Director [Anne], … Nurse Manager A: They’re going well. … Charge nurse/nurse manager and CNAs
Charge nurse or nurse manager typically leads the meeting.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/fallsprev/fallspximpl-handouts.pdf
November 15, 2017 - Nurse Manager A [Miranda].
Nurse Manager B [Sally].
Rehab Director [Anne]. … Nurse Manager A [Miranda].
Nurse Manager B [Sally].
Rehab Director [Anne]. … from each unit [Miranda (Nurse Manager A)], and Sally (Nurse Manager B)], the Rehab Director
[Anne … Nurse Manager A: They’re going well. … Charge nurse/nurse
manager and CNAs
Charge nurse or
nurse manager
typically leads the
meeting.
-
www.ahrq.gov/evidencenow/tools/care-management.html
November 01, 2019 - Selecting the Right Care Manager and Clarifying the Care Manager Role
Training the Care Manager and
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/prevhosp/handouts.html
September 01, 2017 - Nurse Manager Unit A.
Nurse Manager Unit B.
Minimum Data Set (MDS) Coordinator. … Nurse Manager A: I don’t think so. … Nurse Manager Unit A.
Nurse Manager Unit B.
Minimum Data Set (MDS) Coordinator. … Nurse Manager Unit B: I like Jill’s [Nursing Manager A’s] approach. I think that will work. … Nurse Manager Unit A: I agree.
-
www.ahrq.gov/hai/cauti-tools/archived-webinars/leveraging-cultural-change-slides.html
December 01, 2017 - Slide 1
Leveraging Cultural Change to Reduce Urinary Catheter Use
Linda Greene, RN,MPS,CIC
Manager … Intensivists
Nurse Manager
MD Director
Nurses
Image: Cartoon of a yellow schoolbus with the … : Armstrong Institute for Patient Safety and Quality
Slide 18
HSOPS DImensions
Supervisor/manager … The Nurse manager does not “want to make waves” and has not made the nurses accountable for following … What about the nurse manager?
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruprev/handouts2.html
December 01, 2017 - Charge nurse/nurse manager and CNAs. … Nurse Manager: More meetings? We already have so many. … Nurse Manager: Why three reports? … Nurse Manager: Which unit are you going to pick? … Nurse Manager: Of course.
-
www.ahrq.gov/ncepcr/tools/pf-handbook/mod20-appendix-b.html
March 01, 2022 - Who is a Panel Manager? … Manager a key person on the health care team. … How does the panel manager know that a patient needs an FOBT? … You are the panel manager. … One is the specialized panel manager model .
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruhealing/handouts.html
December 01, 2017 - Nurse Manager A: Okay. … Nurse Manager A: I agree with Josh [Nurse Manager C]. … Nurse Manager B: I agree. … Nurse Manager A: Let's do 1:30. … Nurse Manager A: Sure.
Nurse Manager B: Okay.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/pruhealing/puh-implementation-handouts.pdf
July 01, 2016 - Nurse Manager A: Okay. … Nurse Manager A: I agree with Josh [Nurse Manager C]. … Nurse Manager B: I agree. … Nurse Manager A: Let’s do 1:30. … Nurse Manager A: Sure.
Nurse Manager B: Okay.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/pruhealing/puh-implementation-handouts.docx
July 01, 2016 - Nurse Manager A: Okay. … Nurse Manager A: I agree with Josh [Nurse Manager C]. … Nurse Manager B: I agree. … Nurse Manager A: Let’s do 1:30. … Nurse Manager A: Sure.
Nurse Manager B: Okay.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/rodriguez/rodriguez.pptx
September 05, 2012 - Nurse Practitioner Physician Physician's Assistant 32.2 52.1 15.7
Care Coordinator Clinic Manager … 23
Communication (CG-CAHPS)
Pre Post Pre Post Pre Post Community Health Worker (CHW) Arm MA Panel Manager … Illness Care (PACIC-11) 55.1*
Pre Post Pre Post Pre Post Community Health Worker (CHW) Arm MA Panel Manager … Clinic
Functionality
Staff
Relationships
Quality
Improvement
Orientation
Manager … Clinic
Functionality
Staff
Relationships
Quality
Improvement
Orientation
Manager
-
www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit5-18.html
November 01, 2014 - Resources
A hiring freeze during Lean implementation can contribute to staff and manager resistance … For example, a manager resisted reassignment of a staff person to a different department, and staff were
-
www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-31-facilitating-panel-management.pdf
September 01, 2015 - Who is a Panel Manager? … You are the panel manager. … Clinic Manager: Consults with current PCP. … CMO and AMD:
Notifies Clinic Manager, Nurse Manager, IT, Billing Manager, and Call Center Manager of … Clinic Manager:
The manager will ensure that the computer is updated with the revised PCP information
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/prevhosp/imp-handouts.pdf
June 28, 2017 - Nurse Manager A: I don’t think so. … Report or Brief With Nursing
Assistants
As above Nurse manager or charge
nurse
Nurse manager … from each unit [Jill] (Nurse Manager Unit A) and Frank (Nurse
Manager Unit B)], the Staff Development … Nurse Manager Unit B: I like Jill’s [Nursing Manager A’s] approach. I
think that will work. … Nurse Manager Unit A: I agree.
-
www.ahrq.gov/patient-safety/settings/hospital/fall-prevention/toolkit/roadmap.html
January 01, 2013 - Should Use The Tool
Overview
Enlist support of senior leaders
Word Version [30.6 KB]
Senior manager … Plan ; Word Version [34.66 KB]
Implementation Team leader with quality improvement/safety/risk manager … Master Clinical Pathway for Inpatient Falls ; Word Version [61.8 KB]
Quality improvement/safety/risk manager … 30.13 KB]
Tool 3E, Clinical Pathway for Safe Patient Handling ; Word Version [61.22 KB]
Unit manager … , Information To Include in Incident Reports ; Word Version [30.61 KB]
Quality improvement/risk manager