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www.ahrq.gov/hai/cauti-tools/archived-webinars/leveraging-cultural-change-slides.html
December 01, 2017 - Slide 1
Leveraging Cultural Change to Reduce Urinary Catheter Use
Linda Greene, RN,MPS,CIC
Manager … Intensivists
Nurse Manager
MD Director
Nurses
Image: Cartoon of a yellow schoolbus with the … : Armstrong Institute for Patient Safety and Quality
Slide 18
HSOPS DImensions
Supervisor/manager … The Nurse manager does not “want to make waves” and has not made the nurses accountable for following … What about the nurse manager?
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/prevhosp/handouts.html
September 01, 2017 - Nurse Manager Unit A.
Nurse Manager Unit B.
Minimum Data Set (MDS) Coordinator. … Nurse Manager A: I don’t think so. … Nurse Manager Unit A.
Nurse Manager Unit B.
Minimum Data Set (MDS) Coordinator. … Nurse Manager Unit B: I like Jill’s [Nursing Manager A’s] approach. I think that will work. … Nurse Manager Unit A: I agree.
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruprev/handouts2.html
December 01, 2017 - Charge nurse/nurse manager and CNAs. … Nurse Manager: More meetings? We already have so many. … Nurse Manager: Why three reports? … Nurse Manager: Which unit are you going to pick? … Nurse Manager: Of course.
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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/chipra-164-materials-xiii.pdf
June 02, 2025 - State Dental Association
Washington, DC
mdellapenna@medicaiddental.org
Gina Swehla, MA
Dental Program Manager … Professor of Pediatrics
Medical College of Wisconsin
Milwaukee, WI
rsachdeva@mcw.edu
Lauren Barone, MPH
Manager … Dental Roster
L EADERSH I P T EAM/STAF F ( CONT ’D )
Nicole Muller,
BS
Research
Project Manager … Elk Grove Village, IL
ezimmerman@aap.org
OTHER SUPPORT
Emily
Ehrlich,
MPH
Senior Project Manager
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruhealing/handouts.html
December 01, 2017 - Nurse Manager A: Okay. … Nurse Manager A: I agree with Josh [Nurse Manager C]. … Nurse Manager B: I agree. … Nurse Manager A: Let's do 1:30. … Nurse Manager A: Sure.
Nurse Manager B: Okay.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/pruhealing/puh-implementation-handouts.docx
July 01, 2016 - Nurse Manager A: Okay. … Nurse Manager A: I agree with Josh [Nurse Manager C]. … Nurse Manager B: I agree. … Nurse Manager A: Let’s do 1:30. … Nurse Manager A: Sure.
Nurse Manager B: Okay.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/pruhealing/puh-implementation-handouts.pdf
July 01, 2016 - Nurse Manager A: Okay. … Nurse Manager A: I agree with Josh [Nurse Manager C]. … Nurse Manager B: I agree. … Nurse Manager A: Let’s do 1:30. … Nurse Manager A: Sure.
Nurse Manager B: Okay.
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www.ahrq.gov/evidencenow/tools/care-management.html
November 01, 2019 - Selecting the Right Care Manager and Clarifying the Care Manager Role
Training the Care Manager and
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www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-31-facilitating-panel-management.pdf
September 01, 2015 - Who is a Panel Manager? … You are the panel manager. … Clinic Manager: Consults with current PCP. … CMO and AMD:
Notifies Clinic Manager, Nurse Manager, IT, Billing Manager, and Call Center Manager of … Clinic Manager:
The manager will ensure that the computer is updated with the revised PCP information
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/nursing/nursingnotes.docx
June 02, 2025 - SAY:
The Role of the Nurse Manager module of the Comprehensive Unit-based Safety Program (or CUSP) Toolkit … This module explains the responsibilities of the nurse manager, leadership and management roles of the … ASK:
How does the nurse manager on your unit maintain unit-based operations? … How will you work with the nurse manager on your unit to promote these opportunities? … Once these data are received, the nurse manager reviews the data to identify trends.
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www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit5-18.html
November 01, 2014 - Resources
A hiring freeze during Lean implementation can contribute to staff and manager resistance … For example, a manager resisted reassignment of a staff person to a different department, and staff were
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruprev/ereports.html
December 01, 2014 - , charge nurse
Nurse Shift Change Report
5
DON or ADON, nurse manager, wound nurse, QI director … Weekly Nutrition Risk Huddle
8
DON or ADON, nurse manager, wound nurse, dietician, Rehab director … , wound nurse, physician, NP, QI director
Weekly Wound Review Meetings*
10
DON, Nurse manager … , wound nurse, physician, NP, QI director
Weekly Wound Review Meetings
10
DON, Nurse manager … , wound nurse, physician, NP, QI director
Weekly Wound Review Meetings
13
DON, Nurse manager
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm4a.html
October 01, 2014 - Some interventions might seem appealing (e.g., sending a nurse care manager to the home of every member … A patient at this level receives a call from a nurse care manager at weeks 6 and 26. … Because member interventions are delivered most frequently by a care manager, often the coordination … must take place at the care manager to physician (or physician office) level. … If a member answers either question affirmatively, the care manager continues with the PHQ-9.
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www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit7.html
November 01, 2014 - CFO, COO)
Vice President
Corporate level staff (if applicable)
n= 35
Department-level manager … Frontline
Physician
Nurse
Process improvement staff
Mid-level management (e.g., floor manager … , nurse manager)
n= 99
External participant
Consultant
n= 3
Other stakeholders
Board
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/04-sops-hospital-survey-workplace-item-set-webcast-yount.pdf
June 02, 2025 - related to ALL patient safety culture
measures
► Overall Rating on Workplace Safety
► Supervisor, Manager … related
• Strongest relationships
► Hospital Management Support for Workplace Safety
► Supervisor, Manager … )
► Hospital Management Support for Workplace Safety
► Workplace Safety and Reporting
► Supervisor, Manager … )
► Hospital Management Support for Workplace Safety
► Workplace Safety and Reporting
► Supervisor, Manager
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www.ahrq.gov/research/findings/final-reports/ptmgmt/acknowledgements.html
July 01, 2018 - Virginia Gerling
Design and Development Group
McKesson Health Solutions
Teri Green
Equality Care Manager … United Providers
David Larsen
Director, Quality Improvement, SelectHealth
Pam Larson, MPH
Content Manager … , Clinical Product Development
Magellan Health Services
Jay Mazelsky
Vice President and General Manager … Kathleen McDarby
Senior Health Services Analyst
Anthem Blue Cross Blue Shield
Hope Sasek, RN
Manager
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/SOPS-Hospital-Survey-2.0-English-05.18.21.docx
June 02, 2025 - Therapist
13 Social Worker
14 Technologist, Technician (e.g., EKG, Lab, Radiology)
Supervisor, Manager … , Clinical Leader, Senior Leader
15 Supervisor, Manager, Department Manager, Clinical Leader, Administrator … same patient safety problems keep happening
1
2
3
4
5
9
SECTION B: Your Supervisor, Manager … My supervisor, manager, or clinical leader seriously considers staff suggestions for improving patient … My supervisor, manager, or clinical leader wants us to work faster during busy times, even if it means
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/147-cusp-roles-responsibilities-tool.docx
June 02, 2025 - CUSP Champion
Enter name
Enter contact method
CUSP Champion
Enter name
Enter contact method
Manager … /Leader
Enter name
Enter contact method
Manager/Leader
Enter name
Enter contact method
Provider … Unit Manager
The Unit Manager, often a nurse manager, is the accountable supervisor of the employees … What Is Expected of a Unit Manager? … · Have I reviewed my role as a CUSP Unit Manager and identified a chance for self-improvement?
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/127-roles-responsibilities-tool.docx
April 01, 2025 - CUSP Champion
Enter name
Enter contact method
CUSP Champion
Enter name
Enter contact method
Manager … /Leader
Enter name
Enter contact method
Manager/Leader
Enter name
Enter contact method
Provider … Surgical Service Manager
The Surgical Service Manager, often a nurse manager, is the accountable supervisor … What Is Expected of a Surgical Service Manager? … · Have I reviewed my role as a CUSP Surgical Service Manager and identified a chance for self-improvement
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www.ahrq.gov/ncepcr/tools/workforce-financing/case-example-4.html
July 01, 2019 - The practice is learning that each physician could use a full-time care manager. … The offices of the IHS, care manager, and CHW are close together to facilitate interaction. … Bimonthly care manager meetings. … health manager, and the IHS. … The occupational health manager is the registry manager, runs data reports and develops workflow maps