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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool1a.docx
January 01, 2004 - systems are good at preventing errors from happening
1
2
3
4
5
SECTION B: Your Supervisor/Manager … indicate your agreement or disagreement with the following statements about your immediate supervisor/manager … My supervisor/manager says a good word when he/she sees a job done according to established patient safety … My supervisor/manager seriously considers staff suggestions for improving patient safety
1
2
3
4 … My supervisor/manager overlooks patient safety problems that happen over and over
1
2
3
4
5
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module4/ts2-0ltc_module4_ig_lead.pdf
May 10, 2017 - – Gayle, the nurse manager. … – Gayle, the nurse manager. … – Gayle, the nurse manager. … – Gayle, the nurse manager. … • What leadership tools and strategies did Gayle Patel, the nurse manager, use?
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www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospvaluesuppitemset.pdf
July 24, 2017 - Improve Efficiency
o Efficiency and Waste Reduction
o Patient Centeredness and Efficiency
o Supervisor, Manager … led to changes in our workflow......................... 1 2 3 4 5 9
Section D: Supervisor, Manager … Reducing Waste
How much do you agree or disagree with the following statements about your supervisor,
manager … My supervisor, manager, or clinical leader... … Efficiency and Waste Reduction
Section C: Patient Centeredness and Efficiency
Section D: Supervisor, Manager
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/forming-cuspteam-slides.pptx
January 01, 2017 - Program for Mechanically Ventilated Patients
7
Core CUSP Team Roles
CUSP Facilitator
CUSP Champion
Unit Manager … Forming a CUSP Team ‹#›
AHRQ Safety Program for Mechanically Ventilated Patients
10
Team Roles—Unit Manager … Is often either a nurse manager or a unit manager
Plays an essential role supporting a unit’s CUSP work … CUSP champion seeks additional training on CUSP (with the unit manager and the provider champion)
Staff
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www.ahrq.gov/practiceimprovement/delivery-initiative/rodriguez/index.html
December 01, 2020 - Comparing Two Team-Based Approaches to Diabetes Care Management
Medical Assistant Panel Manager … Clinic Manager: 8.5%.
Licensed Vocational Nurse: 8.9%.
Medical Assistant: 32.3%. … Below four smaller ovals captioned Staff Relationships, Quality Improvement Orientation, Manager Readiness … Medical Assistant Panel Manager Arm:
Pre: 74.1.
Post: 76.0.
Control Arm:
Pre: 71.0. … Medical Assistant Panel Manager Arm:
Pre: 47.5.
Post: 55.1*.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pilot-test-partii.pdf
September 01, 2019 - Supervisor, Manager, or Clinical Leader Support for Patient Safety
1. … Supervisor, Manager, or Clinical Leader Support for Patient Safety
1. … Supervisor, Manager, or Clinical Leader Support for Patient Safety 80% 85%
2. … Supervisor, Manager, or Clinical Leader Support for Patient Safety
1. … Supervisor, Manager, or Clinical Leader Support for Patient Safety
1.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/04-yount-sops-action-planning-tool.pdf
June 01, 2019 - previous results
32
Example: Our Hospital’s Results
Composite Measures
Your
Current
%
Supervisor/Manager … Composite Measures
Your
Current
%
2018
HSOPS
Database
50-99
Bed
Hospitals
Supervisor/Manager … Your
Current
%
2018
HSOPS
Database
50-99
Bed
Hospitals
Your
Previous
%
Supervisor/Manager
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/cauti-tools/cauti-icu/preventing-cauti-icu-setting-module_3-speaker-notes.docx
September 01, 2015 - Sounds like we need to talk this over with our manager. … What might the manager do to mitigate this situation? … SLIDE 9
SAY:
What might the manager do to mitigate this situation? … Janet, the manager, should take the opportunity to talk with Molly about the situation and make some
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/fallspx/reports.html
November 01, 2017 - Care plan meetings
Charge nurse/nurse manager and CNAs. … Nurse Shift Change Report
DON or ADON, nurse manager, QI director, rehab therapist or director, … Weekly Behavior Review Meeting
Pharmacist and DON or nurse manager. … Root Cause Analysis for New Falls
DON or ADON, nurse manager, restorative nurse, and rehab director … Weekly Fall Risk Huddle
Pharmacist and director of nursing or nurse manager.
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm5.html
October 01, 2014 - Program administrative staff should include the following:
Program Manager. … Assists the program manager in overseeing care management and program monitoring operations. … Care manager caseloads might be as high as 500 members to 1 care manager for only telephonic interventions … or as low as 25 members to 1 care manager for intensive in-person case management. … Each nurse care manager has a maximum caseload of 60 members.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2025-hcbs-chartbook.pdf
January 01, 2025 - Case manager is helpful 3
4. Choosing the services that matter to you 2
5. … Rating of case manager 1
Recommendation Measures
17. … is helpful
In the last 3 months, could you contact this {case manager} when you needed to? … {case manager}? … Would you say you would
recommend the {case manager}?
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/2022-hsops2-database-report-appendixes.pdf
January 01, 2022 - , manager, or clinical leader seriously considers staff
suggestions for improving patient safety. … Supervisor, Manager, or Clinical Leader Support for Patient Safety 78% 82% 82% 80% 78%
3. … , Clinical Leader,
Senior Leader
15 Supervisor, Manager, Department Manager,
Clinical Leader, Administrator … Supervisor, Manager, or Clinical Leader Support for Patient Safety 84% 79% 79% 82%
3. … Supervisor, Manager, or Clinical Leader Support for Patient Safety 79% 85%
3.
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www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit3-12.html
November 01, 2014 - champion
Operations administrator
Coach
Systems & Procedures staff, analyst
Team lead
Manager
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www.ahrq.gov/ncepcr/tools/workforce-financing/case-example-5.html
July 01, 2019 - A full-time team lead is the back-up clinic manager as needed. … full-time clinic manager.
1.0
Administrative staff person exclusively dedicated to insurance … She is assisted by a team lead who was trained as an MA and is the backup clinic manager. … The clinic manager, physicians, PA, and health coaches all attend this meeting. … The clinic manager leads these meetings in a round table-discussion format.
-
www.ahrq.gov/cahps/news-and-events/events/ahrq-conference-2015/ginsberg-intro.html
March 01, 2016 - Corporation; Professor of Medicine, University of California, Los Angeles
Janice Ricketts , CAHPS Project Manager … Director, Westat and Naomi Youn t, Ph.D., Senior Study Director, Westat
Kayo Walsh , M.S., Data Manager
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www.ahrq.gov/cahps/news-and-events/events/20131008_cg/webcast_10_08_13_cg.html
July 01, 2018 - slides ( PDF, 1.0 MB )
Closing Presentation slides (PDF, 464 KB)
Linda Sparks, MBA
Manager … in Wisconsin
Sparks' Presentation slides (PDF, 1.1 MB)
Liza Nyeko, MS
Program Manager
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www.ahrq.gov/hai/cusp/modules/index.html
August 01, 2019 - The Role of the Nurse Manager
The Role of the Nurse Manager module of the CUSP Toolkit addresses
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hcbs-chartbook.pdf
January 01, 2023 - Case manager is helpful 3
4. Choosing the services that matter to you 2
5. … Rating of case manager 1
HCBS CAHPS Survey Database 2023 Chartbook 3
Table 1. … is helpful
In the last 3 months, could you contact this {case manager} when you needed to? … {case manager}? … Would you say you would
recommend the {case manager}?
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www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/mosurvey-form.pdf
June 06, 2018 - Management
Practice Manager Business Manager
Office Manager Nurse Manager
Office Administrator Lab … Manager
Other Manager
d.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/mosurvey-form.doc
June 09, 2016 - Management
Practice Manager
Business Manager
Office Manager
Nurse Manager
Office Administrator … Lab Manager
Other Manager
(d.