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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/nursing/nursing.pptx
July 07, 2012 - Role of the Nurse Manager, Unit Team Lead
Learning Objectives
Understand the responsibilities … of the nurse manager
Understand the leadership and management roles of the nurse manager
Learn about … improvement frameworks
Learn about the quality improvement measures nurse managers use
What Is a Nurse Manager … protocol
5
Oversee Unit-Based
Operations
The Leadership and Management Roles
of the Nurse Manager … as a Mentor and Coach
Responsibilities of the Nurse Manager
Managing human resources
Maintaining
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www.ahrq.gov/hai/cusp/videos/09a-role-nurse-manager/index.html
June 01, 2018 - The Role of the Nurse Manager
CUSP Toolkit
The CUSP toolkit includes training tools to make … The Role of the Nurse Manager [10 min. 14 sec.]
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www.ahrq.gov/hai/cusp/modules/nursing/index.html
July 01, 2018 - The Role of the Nurse Manager
The Role of the Nurse Manager module of the CUSP Toolkit addresses … This module explains the–
Responsibilities of the nurse manager. … Leadership and management roles of the nurse manager. … Accessible Version )
Presentation Slides [ - 2.98 MB] ( Accessible Version )
The Role of the Nurse Manager … The Nurse Manager as a Mentor and Coach (55 sec.)
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www.ahrq.gov/hai/cusp/modules/nursing/sl-nursing.html
December 01, 2012 - CUSP Toolkit: The Role of the Nurse Manager
CUSP Toolkit
The Role of the Nurse Manager module … The Leadership and Management Roles of the Nurse Manager
Slide 8. … The Nurse Manager as a Mentor and Coach
Slide 9. … Understand the leadership and management roles of the nurse manager. … Nurse Manager Leadership Partnership Learning Domain Framework.
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www.ahrq.gov/hai/cusp/modules/nursing/nursing-notes.html
December 01, 2012 - CUSP Toolkit, The Role of the Nurse Manager, Facilitator Notes
The Role of the Nurse Manager … The Leadership and Management Roles of the Nurse Manager
Slide 8. … The Nurse Manager as a Mentor and Coach
Slide 9. … What is a Nurse Manager? … The Nurse Manager as a Mentor and Coach
Do:
Play the video.
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www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit4-12.html
November 01, 2014 - Hospital—Lakeview Healthcare
This project involved 10 staff:
Facilitator: Nurse manager … Process owner: Nurse manager.
Nurse managers (total of 3).
Nurses (3).
Social worker. … Dietary services manager.
Environmental services manager.
Chief nursing officer (CNO).
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv3ab.html
June 01, 2010 - Access to Case Management
Measure
Source
Notes
Ability to identify case manager … Participant Experience Survey
Supported by all three survey versions
Case manager … Ability to identify case manager/support coordinator
National Core Indicators Consumer Survey … 4
5
3
5
17
Supported by all three survey versions
Case manager … Ability to identify case manager/support coordinator
National Core Indicators Consumer Survey
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/healthplan-key-drive-diagram.pdf
January 29, 2021 - Management Strategies
• Pediatric members with sickle cell disease are assigned a
health plan care manager … method
and frequency for appointment reminders
• Care manager sends patient appointment reminders … (text,
email, postal mail, phone call) depending on patient
preference
• Care manager assesses … potential barriers to care and provides
assistance with transportation, other needs
• Care manager … contacts member/clinic staff to obtain results
• Care manager contacts member to assist with next
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www.ahrq.gov/hai/cusp/videos/09c-serve-mentor/index.html
June 01, 2018 - The Nurse Manager as a Mentor and Coach
CUSP Toolkit
The CUSP toolkit includes training tools … The Nurse Manager as Mentor and Coach [55 sec.]
-
www.ahrq.gov/hai/cusp/modules/nursing/alt-text.html
April 01, 2013 - “Role of the Nurse Manager” Slide Content and Alternative Text
Slide Number and Title … Alternative Text (Illustration)
Slide 1
Title Slide
(CUSP logo)
The “Role of the Nurse Manager … Slide 2
Learning Objectives
Understand the responsibilities of the nurse manager
Understand … the leadership and management roles of the nurse manager
Learn about key business and health care … Nurse Manager Leadership Partnership Learning Domain Framework.
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www.ahrq.gov/ncepcr/tools/pf-handbook/mod20-appendix-c.html
March 01, 2022 - of the following staff: Billing Manager, Clinic Manager, Data Analyst, AMD/CMO, and Call Center lead … Clinic Manager: Consults with current PCP. … Clinic Manager: Consults with current PCP. … CMO and AMD:
Notifies Clinic Manager, Nurse Manager, IT, Billing Manager, and Call Center Manager of … Clinic Manager:
The manager will ensure that the computer is updated with the revised PCP information
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www.ahrq.gov/patient-safety/settings/hospital/fall-prevention/toolkit/interdisciplinary-team.html
January 01, 2013 -
Quality improvement/safety/risk manager
Other
Information systems … or quality improvement/safety/risk manager)
1C—Leadership Support Assessment
Implementation … , staff nurses, and nursing assistants
3B—Scheduled Rounding Protocol
Unit manager, staff nurses … , and nursing assistants
3C—Tool Covering Environmental Safety at the Bedside
Unit manager and … , information systems staff
5B—Assessing Fall Prevention Care Processes
Unit manager and unit
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool2a.docx
January 28, 2013 - improvement/safety/risk manager
Other
Information systems staff
Administrative assistant … or quality improvement/safety/risk manager)
1C – Leadership Support Assessment
Implementation Team … , staff nurses, and nursing assistants
3B – Scheduled Rounding Protocol
Unit manager, staff nurses … X
X
X
Risk manager
X
X … X
Safety manager
X
X
X
Other
Educators
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/projects/urinary/clinical-decision-support-tools.pdf
November 16, 2023 - Accessing APP Co-manager
Option #1: SmartSet (recommended)
Indication, reason for referral, and … comments
will be pre-filled out
11/16/2023 23
Accessing APP Co-manager
Option #2: Referral to … For indication type:
“Urinary Incontinence
(INTUIT Study)"
11/16/2023 24
Accessing APP Co-manager … Slide 22: Accessing APP Co-Manager
Slide 23: Accessing APP Co-Manager
Slide 24: Accessing APP Co-Manager … Slide 25: Accessing APP Co-Manager
Slide 26: E-Referral
Slide 27: Accessing E-Referral
Slide 28:
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www.ahrq.gov/patient-safety/settings/hospital/candor/impguide/apb.html
August 01, 2022 - positive communicator who has been trained in disclosure communication (e.g., Medical Director, Nurse Manager … , Risk Manager)
Disclosure Lead(s)
Implements the Disclosure and Communication program, as necessary … positive communicator who has been trained in disclosure communication (e.g., Medical Director, Nurse Manager … , Risk Manager)
Disclosure Communicator(s)
Physician, nurse, resident, risk manager, social … event reporting, investigation and analysis process for the organization
Risk management staff, nurse manager
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-tpq-questionnaire.pdf
May 31, 2023 - My supervisor/manager considers staff
input when making decisions about
patient care.
9. … My supervisor/manager takes time to
meet with staff to develop a plan for
patient care.
11 … My supervisor/manager ensures that
adequate resources (e.g., staff, supplies,
equipment, information … My supervisor/manager resolves conflicts
successfully.
13. … My supervisor/manager models
appropriate team behavior.
14.
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www.ahrq.gov/teamstepps/instructor/reference/teampercept.html
April 01, 2017 - My supervisor/manager considers staff input when making decisions about patient care.
… My supervisor/manager takes time to meet with staff to develop a plan for patient care.
… My supervisor/manager ensures that adequate resources (e.g., staff, supplies, equipment, information) … My supervisor/manager resolves conflicts successfully.
13. … My supervisor/manager models appropriate team behavior.
14.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/reference/teampercept.pdf
March 21, 2014 - My supervisor/manager considers staff input when making
decisions about patient care.
9. … My supervisor/manager takes time to meet with staff to
develop a plan for patient care.
11. … My supervisor/manager ensures that adequate resources
(e.g., staff, supplies, equipment, information … My supervisor/manager resolves conflicts successfully.
13. … My supervisor/manager models appropriate team
behavior.
14.
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www.ahrq.gov/teamstepps/officebasedcare/handouts/teamperceptions.html
December 01, 2015 - My supervisor/manager considers staff input when making decisions about patient care.
… My supervisor/manager takes time to meet with staff to develop a plan for patient care.
… My supervisor/manager ensures that adequate resources (e.g., staff, supplies, equipment, information) … My supervisor/manager resolves conflicts successfully.
13. … My supervisor/manager models appropriate team behavior.
14.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/Case_Study_Specialty_Practice_Updated.pdf
October 01, 2011 - Operations data were available to the practice manager in 2005 and 2006, but the practice
manager would … One practice manager became the
on-site manager for all of the staff from the two merged practices. … When the manager observed good interactions with
patients by staff, the manager handed out gold star … The specialty practice manager and colleagues proposed an immediate solution of
hiring a nurse manager … However, the specialty practice manager felt that the staff hears from their
manager and sees the manager