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  1. www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/nursing/nursing.pptx
    July 07, 2012 - Role of the Nurse Manager, Unit Team Lead Learning Objectives Understand the responsibilities … of the nurse manager Understand the leadership and management roles of the nurse manager Learn about … improvement frameworks Learn about the quality improvement measures nurse managers use What Is a Nurse Manager … protocol 5 Oversee Unit-Based Operations The Leadership and Management Roles of the Nurse Manager … as a Mentor and Coach Responsibilities of the Nurse Manager Managing human resources   Maintaining
  2. www.ahrq.gov/hai/cusp/modules/nursing/index.html
    July 01, 2018 - The Role of the Nurse Manager The Role of the Nurse Manager module of the CUSP Toolkit addresses … This module explains the– Responsibilities of the nurse manager. … Leadership and management roles of the nurse manager. … Accessible Version ) Presentation Slides [ - 2.98 MB] ( Accessible Version ) The Role of the Nurse Manager … The Nurse Manager as a Mentor and Coach (55 sec.)
  3. www.ahrq.gov/hai/cusp/videos/09a-role-nurse-manager/index.html
    June 01, 2018 - The Role of the Nurse Manager CUSP Toolkit The CUSP toolkit includes training tools to make … The Role of the Nurse Manager [10 min. 14 sec.]
  4. www.ahrq.gov/hai/cusp/modules/nursing/sl-nursing.html
    December 01, 2012 - CUSP Toolkit: The Role of the Nurse Manager CUSP Toolkit The Role of the Nurse Manager module … The Leadership and Management Roles of the Nurse Manager Slide 8. … The Nurse Manager as a Mentor and Coach Slide 9. … Understand the leadership and management roles of the nurse manager. … Nurse Manager Leadership Partnership Learning Domain Framework.
  5. www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv3ab.html
    June 01, 2010 - Access to Case Management Measure Source Notes Ability to identify case manager … Participant Experience Survey Supported by all three survey versions Case manager … Ability to identify case manager/support coordinator National Core Indicators Consumer Survey … 4 5 3 5 17 Supported by all three survey versions Case manager … Ability to identify case manager/support coordinator National Core Indicators Consumer Survey
  6. www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit4-12.html
    November 01, 2014 - Hospital—Lakeview Healthcare This project involved 10 staff: Facilitator: Nurse manager … Process owner: Nurse manager. Nurse managers (total of 3). Nurses (3). Social worker. … Dietary services manager. Environmental services manager. Chief nursing officer (CNO).
  7. www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/healthplan-key-drive-diagram.pdf
    June 02, 2025 - Management Strategies • Pediatric members with sickle cell disease are assigned a health plan care manager … method and frequency for appointment reminders • Care manager sends patient appointment reminders … (text, email, postal mail, phone call) depending on patient preference • Care manager assesses … potential barriers to care and provides assistance with transportation, other needs • Care manager … contacts member/clinic staff to obtain results • Care manager contacts member to assist with next
  8. www.ahrq.gov/hai/cusp/videos/09c-serve-mentor/index.html
    June 01, 2018 - The Nurse Manager as a Mentor and Coach CUSP Toolkit The CUSP toolkit includes training tools … The Nurse Manager as Mentor and Coach [55 sec.]
  9. www.ahrq.gov/hai/cusp/modules/nursing/alt-text.html
    April 01, 2013 - “Role of the Nurse Manager” Slide Content and Alternative Text Slide Number and Title … Alternative Text (Illustration) Slide 1 Title Slide (CUSP logo) The “Role of the Nurse Manager … Slide 2 Learning Objectives Understand the responsibilities of the nurse manager Understand … the leadership and management roles of the nurse manager Learn about key business and health care … Nurse Manager Leadership Partnership Learning Domain Framework.
  10. www.ahrq.gov/hai/cusp/modules/nursing/nursing-notes.html
    December 01, 2012 - CUSP Toolkit, The Role of the Nurse Manager, Facilitator Notes The Role of the Nurse Manager … The Leadership and Management Roles of the Nurse Manager Slide 8. … The Nurse Manager as a Mentor and Coach Slide 9. … What is a Nurse Manager? … The Nurse Manager as a Mentor and Coach Do: Play the video.
  11. www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/projects/urinary/clinical-decision-support-tools.pdf
    November 16, 2023 - Accessing APP Co-manager Option #1: SmartSet (recommended) Indication, reason for referral, and … comments will be pre-filled out 11/16/2023 23 Accessing APP Co-manager Option #2: Referral to … For indication type: “Urinary Incontinence (INTUIT Study)" 11/16/2023 24 Accessing APP Co-manager … Slide 22: Accessing APP Co-Manager Slide 23: Accessing APP Co-Manager Slide 24: Accessing APP Co-Manager … Slide 25: Accessing APP Co-Manager Slide 26: E-Referral Slide 27: Accessing E-Referral Slide 28:
  12. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/fallsprev/fallspximpl-handouts.docx
    June 02, 2025 - Nurse Manager A [Miranda]. Nurse Manager B [Sally]. Rehab Director [Anne]. … Nurse Manager A [Miranda]. Nurse Manager B [Sally]. Rehab Director [Anne]. … from each unit [Miranda (Nurse Manager A)], and Sally (Nurse Manager B)], the Rehab Director [Anne], … Nurse Manager A: They’re going well. … Charge nurse/nurse manager and CNAs Charge nurse or nurse manager typically leads the meeting.
  13. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/fallsprev/fallspximpl-handouts.pdf
    June 02, 2025 -  Nurse Manager A [Miranda].  Nurse Manager B [Sally].  Rehab Director [Anne]. …  Nurse Manager A [Miranda].  Nurse Manager B [Sally].  Rehab Director [Anne]. … from each unit [Miranda (Nurse Manager A)], and Sally (Nurse Manager B)], the Rehab Director [Anne … Nurse Manager A: They’re going well. … Charge nurse/nurse manager and CNAs Charge nurse or nurse manager typically leads the meeting.
  14. www.ahrq.gov/patient-safety/settings/hospital/candor/impguide/apb.html
    August 01, 2022 - positive communicator who has been trained in disclosure communication (e.g., Medical Director, Nurse Manager … , Risk Manager) Disclosure Lead(s) Implements the Disclosure and Communication program, as necessary … positive communicator who has been trained in disclosure communication (e.g., Medical Director, Nurse Manager … , Risk Manager) Disclosure Communicator(s)   Physician, nurse, resident, risk manager, social … event reporting, investigation and analysis process for the organization Risk management staff, nurse manager
  15. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-tpq-questionnaire.pdf
    June 02, 2025 - My supervisor/manager considers staff input when making decisions about patient care. 9. … My supervisor/manager takes time to meet with staff to develop a plan for patient care. 11 … My supervisor/manager ensures that adequate resources (e.g., staff, supplies, equipment, information … My supervisor/manager resolves conflicts successfully. 13. … My supervisor/manager models appropriate team behavior. 14.
  16. www.ahrq.gov/pqmp/implementation-qi/toolkit/tcd/qi-strategies.html
    August 01, 2021 - Care manager identifies and note patient’s preferred method and frequency for appointment reminders … Care manager sends patient appointment reminders (text, email, postal mail, phone call) depending on … Care manager contacts member to assist in rescheduling missed/cancelled appointments, identify barriers … Care manager implements “unable to reach” protocol for members who are not reached within a specified … Follow-Up Care manager contacts member/clinic staff to obtain results Per standard practice.
  17. www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/Case_Study_Specialty_Practice_Updated.pdf
    October 01, 2011 - Operations data were available to the practice manager in 2005 and 2006, but the practice manager would … One practice manager became the on-site manager for all of the staff from the two merged practices. … When the manager observed good interactions with patients by staff, the manager handed out gold star … The specialty practice manager and colleagues proposed an immediate solution of hiring a nurse manager … However, the specialty practice manager felt that the staff hears from their manager and sees the manager
  18. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/rodriguez/rodriguez.pptx
    June 02, 2025 - Nurse Practitioner Physician Physician's Assistant 32.2 52.1 15.7 Care Coordinator Clinic Manager … 23 Communication (CG-CAHPS) Pre Post Pre Post Pre Post Community Health Worker (CHW) Arm MA Panel Manager … Illness Care (PACIC-11) 55.1* Pre Post Pre Post Pre Post Community Health Worker (CHW) Arm MA Panel Manager … Clinic Functionality Staff Relationships Quality Improvement Orientation Manager … Clinic Functionality Staff Relationships Quality Improvement Orientation Manager
  19. Imp-Handouts (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/prevhosp/imp-handouts.pdf
    June 02, 2025 - Nurse Manager A: I don’t think so. … Report or Brief With Nursing Assistants As above Nurse manager or charge nurse Nurse manager … from each unit [Jill] (Nurse Manager Unit A) and Frank (Nurse Manager Unit B)], the Staff Development … Nurse Manager Unit B: I like Jill’s [Nursing Manager A’s] approach. I think that will work. … Nurse Manager Unit A: I agree.
  20. www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/fallspx/handout.html
    November 01, 2017 - Nurse Manager A [Miranda]. Nurse Manager B [Sally]. Rehab Director [Anne]. … Nurse Manager A [Miranda]. Nurse Manager B [Sally]. Rehab Director [Anne]. … from each unit [Miranda (Nurse Manager A)], and Sally (Nurse Manager B)], the Rehab Director [Anne], … Nurse Manager A: They’re going well. … Charge nurse/nurse manager and CNAs Charge nurse or nurse manager typically leads the meeting.

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