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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/nursing/nursing.pptx
July 07, 2012 - Role of the Nurse Manager, Unit Team Lead
Learning Objectives
Understand the responsibilities … of the nurse manager
Understand the leadership and management roles of the nurse manager
Learn about … improvement frameworks
Learn about the quality improvement measures nurse managers use
What Is a Nurse Manager … protocol
5
Oversee Unit-Based
Operations
The Leadership and Management Roles
of the Nurse Manager … as a Mentor and Coach
Responsibilities of the Nurse Manager
Managing human resources
Maintaining
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www.ahrq.gov/hai/cusp/modules/nursing/index.html
July 01, 2018 - The Role of the Nurse Manager
The Role of the Nurse Manager module of the CUSP Toolkit addresses … This module explains the–
Responsibilities of the nurse manager. … Leadership and management roles of the nurse manager. … Accessible Version )
Presentation Slides [ - 2.98 MB] ( Accessible Version )
The Role of the Nurse Manager … The Nurse Manager as a Mentor and Coach (55 sec.)
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www.ahrq.gov/hai/cusp/videos/09a-role-nurse-manager/index.html
June 01, 2018 - The Role of the Nurse Manager
CUSP Toolkit
The CUSP toolkit includes training tools to make … The Role of the Nurse Manager [10 min. 14 sec.]
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www.ahrq.gov/hai/cusp/modules/nursing/sl-nursing.html
December 01, 2012 - CUSP Toolkit: The Role of the Nurse Manager
CUSP Toolkit
The Role of the Nurse Manager module … The Leadership and Management Roles of the Nurse Manager
Slide 8. … The Nurse Manager as a Mentor and Coach
Slide 9. … Understand the leadership and management roles of the nurse manager. … Nurse Manager Leadership Partnership Learning Domain Framework.
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv3ab.html
June 01, 2010 - Access to Case Management
Measure
Source
Notes
Ability to identify case manager … Participant Experience Survey
Supported by all three survey versions
Case manager … Ability to identify case manager/support coordinator
National Core Indicators Consumer Survey … 4
5
3
5
17
Supported by all three survey versions
Case manager … Ability to identify case manager/support coordinator
National Core Indicators Consumer Survey
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www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit4-12.html
November 01, 2014 - Hospital—Lakeview Healthcare
This project involved 10 staff:
Facilitator: Nurse manager … Process owner: Nurse manager.
Nurse managers (total of 3).
Nurses (3).
Social worker. … Dietary services manager.
Environmental services manager.
Chief nursing officer (CNO).
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/healthplan-key-drive-diagram.pdf
June 02, 2025 - Management Strategies
• Pediatric members with sickle cell disease are assigned a
health plan care manager … method
and frequency for appointment reminders
• Care manager sends patient appointment reminders … (text,
email, postal mail, phone call) depending on patient
preference
• Care manager assesses … potential barriers to care and provides
assistance with transportation, other needs
• Care manager … contacts member/clinic staff to obtain results
• Care manager contacts member to assist with next
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www.ahrq.gov/hai/cusp/videos/09c-serve-mentor/index.html
June 01, 2018 - The Nurse Manager as a Mentor and Coach
CUSP Toolkit
The CUSP toolkit includes training tools … The Nurse Manager as Mentor and Coach [55 sec.]
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www.ahrq.gov/hai/cusp/modules/nursing/alt-text.html
April 01, 2013 - “Role of the Nurse Manager” Slide Content and Alternative Text
Slide Number and Title … Alternative Text (Illustration)
Slide 1
Title Slide
(CUSP logo)
The “Role of the Nurse Manager … Slide 2
Learning Objectives
Understand the responsibilities of the nurse manager
Understand … the leadership and management roles of the nurse manager
Learn about key business and health care … Nurse Manager Leadership Partnership Learning Domain Framework.
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www.ahrq.gov/hai/cusp/modules/nursing/nursing-notes.html
December 01, 2012 - CUSP Toolkit, The Role of the Nurse Manager, Facilitator Notes
The Role of the Nurse Manager … The Leadership and Management Roles of the Nurse Manager
Slide 8. … The Nurse Manager as a Mentor and Coach
Slide 9. … What is a Nurse Manager? … The Nurse Manager as a Mentor and Coach
Do:
Play the video.
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/projects/urinary/clinical-decision-support-tools.pdf
November 16, 2023 - Accessing APP Co-manager
Option #1: SmartSet (recommended)
Indication, reason for referral, and … comments
will be pre-filled out
11/16/2023 23
Accessing APP Co-manager
Option #2: Referral to … For indication type:
“Urinary Incontinence
(INTUIT Study)"
11/16/2023 24
Accessing APP Co-manager … Slide 22: Accessing APP Co-Manager
Slide 23: Accessing APP Co-Manager
Slide 24: Accessing APP Co-Manager … Slide 25: Accessing APP Co-Manager
Slide 26: E-Referral
Slide 27: Accessing E-Referral
Slide 28:
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/fallsprev/fallspximpl-handouts.docx
June 02, 2025 - Nurse Manager A [Miranda].
Nurse Manager B [Sally].
Rehab Director [Anne]. … Nurse Manager A [Miranda].
Nurse Manager B [Sally].
Rehab Director [Anne]. … from each unit [Miranda (Nurse Manager A)], and Sally (Nurse Manager B)], the Rehab Director [Anne], … Nurse Manager A: They’re going well. … Charge nurse/nurse manager and CNAs
Charge nurse or nurse manager typically leads the meeting.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/fallsprev/fallspximpl-handouts.pdf
June 02, 2025 - Nurse Manager A [Miranda].
Nurse Manager B [Sally].
Rehab Director [Anne]. … Nurse Manager A [Miranda].
Nurse Manager B [Sally].
Rehab Director [Anne]. … from each unit [Miranda (Nurse Manager A)], and Sally (Nurse Manager B)], the Rehab Director
[Anne … Nurse Manager A: They’re going well. … Charge nurse/nurse
manager and CNAs
Charge nurse or
nurse manager
typically leads the
meeting.
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www.ahrq.gov/patient-safety/settings/hospital/candor/impguide/apb.html
August 01, 2022 - positive communicator who has been trained in disclosure communication (e.g., Medical Director, Nurse Manager … , Risk Manager)
Disclosure Lead(s)
Implements the Disclosure and Communication program, as necessary … positive communicator who has been trained in disclosure communication (e.g., Medical Director, Nurse Manager … , Risk Manager)
Disclosure Communicator(s)
Physician, nurse, resident, risk manager, social … event reporting, investigation and analysis process for the organization
Risk management staff, nurse manager
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-tpq-questionnaire.pdf
June 02, 2025 - My supervisor/manager considers staff
input when making decisions about
patient care.
9. … My supervisor/manager takes time to
meet with staff to develop a plan for
patient care.
11 … My supervisor/manager ensures that
adequate resources (e.g., staff, supplies,
equipment, information … My supervisor/manager resolves conflicts
successfully.
13. … My supervisor/manager models
appropriate team behavior.
14.
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www.ahrq.gov/pqmp/implementation-qi/toolkit/tcd/qi-strategies.html
August 01, 2021 - Care manager identifies and note patient’s preferred method and frequency for appointment reminders … Care manager sends patient appointment reminders (text, email, postal mail, phone call) depending on … Care manager contacts member to assist in rescheduling missed/cancelled appointments, identify barriers … Care manager implements “unable to reach” protocol for members who are not reached within a specified … Follow-Up
Care manager contacts member/clinic staff to obtain results
Per standard practice.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/Case_Study_Specialty_Practice_Updated.pdf
October 01, 2011 - Operations data were available to the practice manager in 2005 and 2006, but the practice
manager would … One practice manager became the
on-site manager for all of the staff from the two merged practices. … When the manager observed good interactions with
patients by staff, the manager handed out gold star … The specialty practice manager and colleagues proposed an immediate solution of
hiring a nurse manager … However, the specialty practice manager felt that the staff hears from their
manager and sees the manager
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/rodriguez/rodriguez.pptx
June 02, 2025 - Nurse Practitioner Physician Physician's Assistant 32.2 52.1 15.7
Care Coordinator Clinic Manager … 23
Communication (CG-CAHPS)
Pre Post Pre Post Pre Post Community Health Worker (CHW) Arm MA Panel Manager … Illness Care (PACIC-11) 55.1*
Pre Post Pre Post Pre Post Community Health Worker (CHW) Arm MA Panel Manager … Clinic
Functionality
Staff
Relationships
Quality
Improvement
Orientation
Manager … Clinic
Functionality
Staff
Relationships
Quality
Improvement
Orientation
Manager
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/prevhosp/imp-handouts.pdf
June 02, 2025 - Nurse Manager A: I don’t think so. … Report or Brief With Nursing
Assistants
As above Nurse manager or charge
nurse
Nurse manager … from each unit [Jill] (Nurse Manager Unit A) and Frank (Nurse
Manager Unit B)], the Staff Development … Nurse Manager Unit B: I like Jill’s [Nursing Manager A’s] approach. I
think that will work. … Nurse Manager Unit A: I agree.
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/fallspx/handout.html
November 01, 2017 - Nurse Manager A [Miranda].
Nurse Manager B [Sally].
Rehab Director [Anne]. … Nurse Manager A [Miranda].
Nurse Manager B [Sally].
Rehab Director [Anne]. … from each unit [Miranda (Nurse Manager A)], and Sally (Nurse Manager B)], the Rehab Director [Anne], … Nurse Manager A: They’re going well. … Charge nurse/nurse manager and CNAs
Charge nurse or nurse manager typically leads the meeting.