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teamstepps.ahrq.gov/hai/cusp/modules/spread/index.html
July 01, 2018 - Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
Role of the Nurse Manager
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teamstepps.ahrq.gov/hai/cusp/modules/learn/index.html
July 01, 2018 - Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
Role of the Nurse Manager
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teamstepps.ahrq.gov/hai/cusp/index.html
December 01, 2023 - Defects Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
The Role of the Nurse Manager
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.docx
February 24, 2011 - If nurse bedside shift report does not happen, call the nurse manager at [insert phone number].
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teamstepps.ahrq.gov/hai/cusp/modules/assemble/index.html
July 01, 2018 - Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
Role of the Nurse Manager
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teamstepps.ahrq.gov/cahps/news-and-events/events/webinar-041316.html
February 01, 2017 - Consumer Experience
CareSource
Presentation slides (PDF, 1.64 MB)
Graham Bouldin, MSW
Manager
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teamstepps.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
March 01, 2017 - 19: Open Communication
Say:
In the following video, Sharon brings up a mistake with her nurse manager … PLAY VIDEO
Video 3.2 Open Communication
Ask:
Sharon was comfortable talking to her nurse manager … Would a nurse in your facility be able to bring up an issue with the nurse manager as well? … Sharon was able to bring her mistake to the nurse manager and the director of nursing, who recognized
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2023-SOPS-Nursing-Home-DB-Part-II.pdf
January 01, 2023 - Note 3: The survey job titles are as follows:
• Administrators/Managers (Admin/Manager): Executive … /Charge Nurse, Assistant
Director/Assistant Manager, Minimum Data Set (MDS)
Coordinator/Resident … Nursing Home Database (Page 1 of 6)
Job Title
Survey Items by SOPS Composite Measure
Admin/
Manager … Nursing Home Database (Page 2 of 6)
Job Title
Survey Items by SOPS Composite Measure
Admin/
Manager … Nursing Home Database (Page 3 of 6)
Job Title
Survey Items by SOPS Composite Measure
Admin/
Manager
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teamstepps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - Achieving impressive customer service: 7 strategies for the health care manager . … Increased manager and staff training and improved and streamlined staff resource materials.
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teamstepps.ahrq.gov/teamstepps-program/curriculum/situation/tools/monitoring.html
June 01, 2023 - After watching the video, consider:
What actions by the nurse manager demonstrated cross-monitoring
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teamstepps.ahrq.gov/hai/cusp/modules/engage/index.html
July 01, 2018 - Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
Role of the Nurse Manager
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teamstepps.ahrq.gov/hai/cusp/modules/patient-family-engagement/index.html
July 01, 2018 - Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
Role of the Nurse Manager
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teamstepps.ahrq.gov/cpi/about/otherwebsites/webmm.ahrq.gov/index.html
October 01, 2015 - Vida Lynum , permissions manager for AHRQ PSNet and AHRQ Web M&M (phone: +1 415-476-4817; fax: +1 415
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teamstepps.ahrq.gov/sops/surveys/hospital/supplemental-items/workplace-safety.html
February 01, 2024 - Supervisor, Manager, or Clinical Leader Support for Workplace Safety (3 items).
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teamstepps.ahrq.gov/news/newsroom/case-studies/202303.html
October 01, 2023 - allow in-depth discussions about what is important to employees individually,” said Amelia Ross, UHC Manager
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teamstepps.ahrq.gov/news/newsroom/case-studies/202203.html
April 01, 2022 - evolve over the years to address emerging issues, such as COVID,” noted Kate Carroll, M.P.H., ACP’s manager
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teamstepps.ahrq.gov/cpi/about/index.html
February 01, 2022 - For further questions, please contact AHRQ's Copyright and Permissions Manager, David Lewin .
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-3-slides.pptx
February 28, 2022 - whenever relevant.
20
20
Cross-Monitoring Example
Situation Monitoring
What actions by the nurse manager
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
April 01, 2016 - If you are not certain what to document, contact a CANDOR Disclosure Lead or risk
manager.
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teamstepps.ahrq.gov/news/newsroom/case-studies/201801.html
April 01, 2018 - Chris Myers, R.N., B.S.N., the hospital’s risk manager and patient safety officer, explained that use