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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.docx
April 01, 2011 - write questions or concerns
Daily during hospital stay
Manage the patient’s condition
Assign a case manager … The hospital should identify a staff person, such as a bedside nurse, case manager, discharge planner … Have the nurse manager or other staff leader observe interactions with the patient and family and provide
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talkingquality.ahrq.gov/ncepcr/research/care-management/index.html
December 01, 2023 - Skip to main content
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Human_Resources_Transcript_2011_02_01.pdf
January 01, 2011 - initiating support and consulting
services with managers, serving as true business partners to help every manager
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talkingquality.ahrq.gov/teamstepps/instructor/reference/learnbench.html
March 01, 2014 - Tell the clinic manager to have a talk with the nurse.
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talkingquality.ahrq.gov/health-literacy/professional-training/shared-decision/webinars/q-a-chronic-care.html
September 01, 2020 - In my facility, often a lot of the advance work is done by a health coach, a care manager, our medical
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-synthesis-report.pdf
July 22, 2015 - Donahue et al reported that a committed mid-level manager in addition to strategic or visionary
leaders … coordination.27 For example, although these clinics did not have the funds to hire an official
“care manager … with the most improvement in diabetes care reported greater
involvement of a patient-centered care manager … and greater integration of the care manager into
the overall care team compared to practices with the … practices reported
more involvement of patient-centered care managers, greater integration of the care manager
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
April 01, 2011 - questions or concerns
Daily during
hospital stay
• Manage the patient’s
condition
• Assign a case manager … The hospital should identify a staff person, such as a
bedside nurse, case manager, discharge planner … Have the nurse manager or other staff leader observe
interactions with the patient and family and provide
-
talkingquality.ahrq.gov/cpi/centers/oms/index.html
January 01, 2021 - Skip to main content
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talkingquality.ahrq.gov/teamstepps-program/curriculum/team/tools/index.html
July 01, 2023 - identified as the designated team leader; in other care settings, the team lead may be a nurse or a case manager
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talkingquality.ahrq.gov/teamstepps/instructor/fundamentals/module1/m1evidencebase.html
March 01, 2014 - The role of the operating room nurse manager in the successful implementation of preoperative briefings
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talkingquality.ahrq.gov/sites/default/files/publications/files/redtoolkitforms.pdf
September 01, 2012 - __
______________________________________
Pager # ________________________________
Case Manager … If you have any questions about this survey, please call {hospital project manager name} at
{project … manager phone number}.
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talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Organizations with good customer service and service recovery programs are proactive and let the CEO, clinic manager
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talkingquality.ahrq.gov/patient-safety/reports/engage/interventions/medmanage.html
June 01, 2023 - Skip to main content
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talkingquality.ahrq.gov/evidencenow/projects/heart-health/evidence/cholesterol.html
March 01, 2021 - Skip to main content
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talkingquality.ahrq.gov/evidencenow/projects/urinary/webinars/110623.html
March 01, 2024 - Skip to main content
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talkingquality.ahrq.gov/talkingquality/plan/manage.html
November 01, 2018 - Skip to main content
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talkingquality.ahrq.gov/evidencenow/projects/alcohol/index.html
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talkingquality.ahrq.gov/hai/cusp/modules/spread/notes.html
December 01, 2012 - Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
Role of the Nurse Manager
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talkingquality.ahrq.gov/patient-safety/settings/ambulatory/improve/six-building-blocks.html
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pptx
April 01, 2011 - a role in discharge (continued)
Nurses: [Hospital to fill in as decided during planning steps]
Case manager … Nurses:
Case manager:
Discharge planner:
Interpreter:
Others:
21
Strategy 4: IDEAL Discharge Training