-
pcmh.ahrq.gov/page/pcpf-webinars
August 25, 2015 - Net
Speakers:
Cindy Brach, Senior Health Policy Researcher, AHRQ
Adrienne Deswert, RN Care Manager … Floutsis, Chief Medical Officer, Community Health Alliance of Pasadena
Allyson Gottsman, Program Manager … , Colorado Health Extension System
Kari Loken, Program Manager, HealthTeamWorks
Mary McCaskill, HIT … Manager, North Carolina AHEC program
Part I: Case Studies of Exemplar Primary Care Practice … University of New York at Buffalo — Millard Fillmore College
Kelly Bowland, Education and Training Manager
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-hare.pdf
January 01, 2022 - Supervisor, Manager, or Clinical Leader
Support for Patient Safety
80%
of respondents "strongly agreed … Supervisor, Manager, or Clinical Leader
Support for Patient Safety
Your Facility 78%
Database 80% … Supervisor, Manager or Clinical Leader Support
for Patient Safety
Positive Neutral Negative
1. … My supervisor, manager, or clinical leader seriously
considers staff suggestion for improving patient … My supervisor, manager, or clinical leader takes action to
address patient safety concerns that are
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/facilscanform.doc
November 15, 2019 - indicate your agreement or disagreement with the following statements about your immediate supervisor/manager … My supervisor/manager says a good word when he/she sees a job done according to established patient safety … My supervisor/manager seriously considers staff suggestions for improving patient safety
(1
(2
(3 … Whenever pressure builds up, my supervisor/manager wants us to work faster, even if it means taking shortcuts … My supervisor/manager overlooks patient safety problems that happen over and over
(1
(2
(3
(4
(
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/assemble/assembleteam.docx
August 24, 2012 - ASK:
· What reasons does the nurse manager give the senior executive for having a physician champion … · Why does the nurse manager want the responsibility for the work to remain at the unit level? … ASK:
· What guidelines does the nurse manager provide to the CUSP team members to educate them about … ASK:
· Why does the nurse manager meet with the nurse assistant? … Team leaders should recruit a nurse manager, a physician champion, and a senior executive.
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-hcbs-chartbook.pdf
January 01, 2024 - Case manager is helpful 3
4. Choosing the services that matter to you 2
5. … Rating of case manager 1
HCBS CAHPS Survey Database 2024 Chartbook 4
Table 1. … Case manager helped when asked to get or fi x equipment^ 1,117
Case manager helped when asked to get … {case manager}? … Would you say you would
recommend the {case manager}?
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/workplace-safety/Workplace-Safety-Hospitals-2022-1215-ENGLISH_508.pdf
January 01, 2022 - Workplace Aggression Policies, Procedures, and Training (2 items) (Cronbach’s alpha = 0.67)
• Supervisor, Manager … ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 9
3
Section D: Supervisor, Manager … My supervisor, manager, or clinical leader
regularly monitors the workplace to identify
unsafe working … My supervisor, manager, or clinical leader
encourages providers and staff to report their
concerns … My supervisor, manager, or clinical leader can
be trusted to do the right thing to keep
providers and
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool11_comm_resource.docx
September 12, 2016 - Homeless Services
Multi-Service Drop in Center
Contact: Jennifer, Manager (555) 555-8888
Hours: 10am … Has a client services manager and case manager on staff who provide referrals for housing, mental health … Housing Services
Community Housing Resource Center
Contact: Nick, Manager (555) 555-2222
Hours: 12- … Staff available 24/7, case manager onsite. Medication assistance available. … Transportation Assistance
South Readmissions County Transit
Contact: Rhonda, Manager (555) 555-5566
-
pcmh.ahrq.gov/hai/cusp/toolkit/bckgrnd-qi-team.html
December 01, 2012 - Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
Role of the Nurse Manager … Quality Officer
Nurse Champion
Nurse Educator
Nurse Manager
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-items.pdf
August 01, 2019 - Supervisor, Manager, or Clinical Leader Support for Patient Safety
(Strongly Disagree, Disagree, Neither … My supervisor, manager, or clinical leader seriously considers staff suggestions for improving patient … My supervisor, manager, or clinical leader wants us to work faster during busy times, even if it means … My supervisor, manager, or clinical leader takes action to address patient safety concerns that are
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/asc-survey.pdf
June 06, 2018 - Management: Medical Director, Center Director, Clinical Director/Administrator, Nurse Manager,
Business … Manager, Materials Manager, Office Manager, Other Manager
f.
-
pcmh.ahrq.gov/practiceimprovement/delivery-initiative/rodriguez/index.html
December 01, 2020 - 6
Comparing Two Team-Based Approaches to Diabetes Care Management
Medical Assistant Panel Manager … Clinic Manager: 8.5%.
Licensed Vocational Nurse: 8.9%.
Medical Assistant: 32.3%. … Below four smaller ovals captioned Staff Relationships, Quality Improvement Orientation, Manager Readiness … Medical Assistant Panel Manager Arm:
Pre: 74.1.
Post: 76.0.
Control Arm:
Pre: 71.0. … Medical Assistant Panel Manager Arm:
Pre: 47.5.
Post: 55.1*.
Control Arm:
Pre: 48.0.
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.pdf
December 22, 2017 - with the following statements about your immediate
supervisor/manager or person to whom you directly … My supervisor/manager says a good word when he/she sees a job
done according to established patient … My supervisor/manager seriously considers staff suggestions for
improving patient safety .......... … Whenever pressure builds up, my supervisor/manager wants us to
work faster, even if it means taking … My supervisor/manager overlooks patient safety problems that happen
over and over .................
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.doc
June 09, 2016 - indicate your agreement or disagreement with the following statements about your immediate supervisor/manager … My supervisor/manager says a good word when he/she sees a job done according to established patient safety … My supervisor/manager seriously considers staff suggestions for improving patient safety
(1
(2
(3 … Whenever pressure builds up, my supervisor/manager wants us to work faster, even if it means taking shortcuts … My supervisor/manager overlooks patient safety problems that happen over and over
(1
(2
(3
(4
(
-
pcmh.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apb.html
August 01, 2022 - Interviewed:
NAME
TITLE/ROLE
Nurse #1
Charge nurse
Nurse #2
RN
CNA X
Nursing tech
Manager … MS
Manager
Pertinent Interview Findings
There was only one certified nursing assistant (CNA) that … The nursing manager thought it was a safety issue to fill all the beds in the department, as they were
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/2022-hsops-wps-study-report.pdf
January 01, 2022 - , Clinical Leader, Senior Leader
Supervisor, Manager, Department Manager, Clinical Leader, Administrator … 1,008 9%
Senior Leader, Executive, C-Suite 115 1%
Supervisor, Manager, Clinical Leader, Senior … Supervisor, Manager, or Clinical Leader
Support for Workplace Safety
My supervisor, manager, or clinical … (Item WPD2)
84
My supervisor, manager, or clinical leader can be trusted to do the
right thing to … , Clinical Leader,
Senior Leader
15 Supervisor, Manager, Department Manager,
Clinical Leader, Administrator
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospital-ve-supp-item-set-08-2022.docx
January 01, 2022 - Cronbach’s alpha = .81)
Patient Centeredness and Efficiency (3 items) (Cronbach’s alpha = .75)
Supervisor, Manager … member preferences have led to changes in our workflow
1
2
3
4
5
9
Section D: Supervisor, Manager … Reducing Waste
How much do you agree or disagree with the following statements about your supervisor, manager … My supervisor, manager, or clinical leader...
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt2_transition_apx.pdf
September 01, 2019 - (B1)
My supervisor/manager seriously considers staff
suggestions for improving patient safety. … (B3R)
78% 76% 2% Minor wording change
My supervisor, manager, or clinical leader
takes action to … (B1)
---- 77% ---- Dropped 1.0 item
--------------------------------------- My supervisor/manager … , Clinical Leader, Senior Leader
15 Supervisor, Manager, Department Manager, Clinical
Leader, Administrator … (B1)
My supervisor/manager seriously
considers staff suggestions for
improving patient safety.
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-nov2015.pptx
January 01, 2015 - TeamSTEPPS®
Tailoring Your TeamSTEPPS Training
Slide ‹#›
Today’s Presenters
Madeline Fricke, MPS, RN
Manager … , Nursing Initiatives
North Shore LIJ Health System
Denise Mazzapica, MSN, RN-BC
Manager, Nursing Initiatives … North Shore LIJ Health System
Jayne O’Leary, MSN, RN
Manager, Nursing Initiatives
North Shore LIJ Health
-
pcmh.ahrq.gov/page/medical-home-what-do-we-know-what-do-we-need-know-review-earliest-evidence-effectiveness-of-the-patient-centered-medical-home-model-appendix
March 01, 2013 - multiple chronic conditions, including dementia and depression, and provide end-of-life care
Case manager … Program provides care manager and specialized IT tools
Existing electronic health records (EHRs) and … coordination and care transition support, and monitor patients using patient-accessible EHRs
Case manager … composed of PCP, physician’s assistant, nurse practitioners, nurses, administrative staff, and case manager … address patient’s care needs, including medication management and end-of-life planning
Case manager
-
pcmh.ahrq.gov/teamstepps/webinars/index.html
September 01, 2019 - The presenters were Michelle Turner, RN, B.S.N., Nurse Manager at UIHC – Iowa River Landing, and Co-Project … Lead – TeamSTEPPS at IRL; Kip Pedersen, Manager of Frontline Operations at UIHC – Iowa River Landing … The presenters were Michelle Turner, RN, B.S.N., Nurse Manager at UIHC – Iowa River Landing, and Co-Project … Lead – TeamSTEPPS at IRL; and Kip Pedersen, Manager of Frontline Operations at UIHC – Iowa River Landing … Lead – TeamSTEPPS at IRL; and Kip Pedersen, Manager of Frontline Operations at UIHC – Iowa River Landing