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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/04-yount-sops-action-planning-tool.pdf
June 01, 2019 - previous results
32
Example: Our Hospital’s Results
Composite Measures
Your
Current
%
Supervisor/Manager … Composite Measures
Your
Current
%
2018
HSOPS
Database
50-99
Bed
Hospitals
Supervisor/Manager … Your
Current
%
2018
HSOPS
Database
50-99
Bed
Hospitals
Your
Previous
%
Supervisor/Manager
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool1a.docx
January 01, 2004 - systems are good at preventing errors from happening
1
2
3
4
5
SECTION B: Your Supervisor/Manager … indicate your agreement or disagreement with the following statements about your immediate supervisor/manager … My supervisor/manager says a good word when he/she sees a job done according to established patient safety … My supervisor/manager seriously considers staff suggestions for improving patient safety
1
2
3
4 … My supervisor/manager overlooks patient safety problems that happen over and over
1
2
3
4
5
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module4/ts2-0ltc_module4_ig_lead.pdf
May 10, 2017 - – Gayle, the nurse manager. … – Gayle, the nurse manager. … – Gayle, the nurse manager. … – Gayle, the nurse manager. … • What leadership tools and strategies did Gayle Patel, the nurse manager, use?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/forming-cuspteam-slides.pptx
January 01, 2017 - Program for Mechanically Ventilated Patients
7
Core CUSP Team Roles
CUSP Facilitator
CUSP Champion
Unit Manager … Forming a CUSP Team ‹#›
AHRQ Safety Program for Mechanically Ventilated Patients
10
Team Roles—Unit Manager … Is often either a nurse manager or a unit manager
Plays an essential role supporting a unit’s CUSP work … CUSP champion seeks additional training on CUSP (with the unit manager and the provider champion)
Staff
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/2022-hsops2-database-report-appendixes.pdf
January 01, 2022 - , manager, or clinical leader seriously considers staff
suggestions for improving patient safety. … Supervisor, Manager, or Clinical Leader Support for Patient Safety 78% 82% 82% 80% 78%
3. … , Clinical Leader,
Senior Leader
15 Supervisor, Manager, Department Manager,
Clinical Leader, Administrator … Supervisor, Manager, or Clinical Leader Support for Patient Safety 84% 79% 79% 82%
3. … Supervisor, Manager, or Clinical Leader Support for Patient Safety 79% 85%
3.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/cauti-tools/cauti-icu/preventing-cauti-icu-setting-module_3-speaker-notes.docx
September 01, 2015 - Sounds like we need to talk this over with our manager. … What might the manager do to mitigate this situation? … SLIDE 9
SAY:
What might the manager do to mitigate this situation? … Janet, the manager, should take the opportunity to talk with Molly about the situation and make some
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hcbs-chartbook.pdf
January 01, 2023 - Case manager is helpful 3
4. Choosing the services that matter to you 2
5. … Rating of case manager 1
HCBS CAHPS Survey Database 2023 Chartbook
2
Table 1. … is helpful
In the last 3 months, could you contact this {case manager} when you needed to? … {case manager}? … Would you say you would
recommend the {case manager}?
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ce.effectivehealthcare.ahrq.gov/hai/cusp/modules/download/index.html
December 01, 2012 - Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
Role of the Nurse Manager … The Role of the Nurse Manager
241 MB
2 min., 15 sec. … The Role of the Nurse Manager (4 video clips)
151 MB
1 min., 30 sec.
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ce.effectivehealthcare.ahrq.gov/ncepcr/tools/workforce-financing/case-example-8.html
July 01, 2019 - One social work case manager serves the four primary care teams, providing short term case management … also serving as the primary lab personnel manager. … This committee includes the social work manager and supervisors, nursing manager and supervisor, CHWs … manager. … The Clinic RN Manager oversees the LVNs, MAs, and RN supervisors.
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm4.html
October 01, 2014 - An in-person visit also can help build trust between the member and the care manager. … Regular visits are most feasible if the care manager works in a physician practice or community health … During the visit, the care manager facilitates communication between patient and provider to help the … Patients
√ Can patients contact their care manager? … For example, when a patient wishes to focus on smoking cessation, the care manager works with him or
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ce.effectivehealthcare.ahrq.gov/hai/tools/mvp/modules/cusp/forming-cusp-team-slides.html
February 01, 2017 - Unit Manager.
Provider Champion.
Nurse Champion.
Senior Executive.
CUSP Coordinator. … Slide 11: Team Roles—Unit Manager
Is often either a nurse manager or a unit manager. … CUSP champion seeks additional training on CUSP (with the unit manager and the provider champion).
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/sitetools/ts2-0ltc_learning_benchmarks.pdf
April 24, 2017 - The unit manager continually is telling her
what to do, in front of the residents and other staff. … Tell the unit manager to stop undercutting her.
b. … Tell the nursing supervisor to have a talk with the unit manager.
d. … Complain to the director of nursing that the unit manager is hypercritical and ineffective.
e. … Just let everyone know that the unit manager is having a bad day.
13.
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ce.effectivehealthcare.ahrq.gov/hai/cauti-tools/facil-guide/preventing-cauti-icu-setting-module3-speaker-notes.html
February 01, 2023 - Sounds like we need to talk this over with our manager. … What might the manager do to mitigate this situation? … Slide 10
Say:
What might the manager do to mitigate this situation? … Janet, the manager, should take the opportunity to talk with Molly about the situation and make some
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/cousins_introslides.pdf
October 29, 2013 - Surveys on
Patient Safety Culture, Westat, Rockville, MD
Jim Motz, RPh, Specialty Pharmacy – Program
Manager … , Aurora Pharmacy, Inc., Elm Grove, WI
Dawn Amerman, Store Manager, Dexter
Pharmacy/Village Pharmacy
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/assemble/assemble-team-facilitator-guide.pdf
May 01, 2017 - • Why does the nurse manager want the
responsibility for the work to remain at
the unit level? … The physician champion is the physician
equivalent of the nurse opinion leader or nurse
manager on … SAY:
CUSP teams should also include the nurse
manager. … The nurse manager partners with
the L&D unit team and takes an active role in
the CUSP initiative, … Team leaders should
recruit a nurse manager, a physician
champion, and a senior executive.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20110511/jeff-rabkin.pdf
April 27, 2011 - La Toya works as a d1stnbution manager for Kroger, a ~ood job that she
earned by working her way up … PERSONAL IN FORMATION
O<:e.upation: Distr ib ut ion Manager,
Kroger
Location: Evendale
Age: 44 … Colleagues call her driven but caring, confident but not cocky;
employees often say she's the best manager
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Jeff_Rabkin.pdf
April 27, 2011 - La Toya works as a d1stnbution manager for Kroger, a ~ood job that she
earned by working her way up … PERSONAL IN FORMATION
O<:e.upation: Distr ib ut ion Manager,
Kroger
Location: Evendale
Age: 44 … Colleagues call her driven but caring, confident but not cocky;
employees often say she's the best manager
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ce.effectivehealthcare.ahrq.gov/ncepcr/tools/workforce-financing/case-example-6.html
July 01, 2019 - Each care manager has approximately 200 patients. … .
0.5
Social Worker
Insurer-employed case manager.
13.8
MD Resident Trainee
X
Smoking … FTE
Business Operations Support Workforce Category/Role
Comments
1
RN Manager
0.7
RN … Each care manager has approximately 200 patients. … Panel manager can order routine screenings per protocol (e.g., mammograms for women aged 50 and over)
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-survey-english.pdf
March 01, 2023 - Management
Practice Manager Business Manager
Office Manager Nurse Manager
Office Administrator Lab … Manager
Other Manager
d.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/forming-cuspteam-facguide.docx
January 01, 2017 - Slide 10
Team Roles—Unit Manager
SAY:
The unit manager is often either a nurse manager or unit manager … The unit manager listens to staff concerns and represents the staff in communications with hospital administration … The unit manager mentors the team to speak up and identify defects. … Sixth, the champion, unit manager, and provider champions can seek additional exposure to CUSP tools