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  1. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/04-yount-sops-action-planning-tool.pdf
    June 01, 2019 - previous results 32 Example: Our Hospital’s Results Composite Measures Your Current % Supervisor/Manager … Composite Measures Your Current % 2018 HSOPS Database 50-99 Bed Hospitals Supervisor/Manager … Your Current % 2018 HSOPS Database 50-99 Bed Hospitals Your Previous % Supervisor/Manager
  2. Fallpxtool1A (doc file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool1a.docx
    January 01, 2004 - systems are good at preventing errors from happening 1 2 3 4 5 SECTION B: Your Supervisor/Manager … indicate your agreement or disagreement with the following statements about your immediate supervisor/manager … My supervisor/manager says a good word when he/she sees a job done according to established patient safety … My supervisor/manager seriously considers staff suggestions for improving patient safety 1 2 3 4 … My supervisor/manager overlooks patient safety problems that happen over and over 1 2 3 4 5
  3. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module4/ts2-0ltc_module4_ig_lead.pdf
    May 10, 2017 - – Gayle, the nurse manager. … – Gayle, the nurse manager. … – Gayle, the nurse manager. … – Gayle, the nurse manager. … • What leadership tools and strategies did Gayle Patel, the nurse manager, use?
  4. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/forming-cuspteam-slides.pptx
    January 01, 2017 - Program for Mechanically Ventilated Patients 7 Core CUSP Team Roles CUSP Facilitator CUSP Champion Unit Manager … Forming a CUSP Team ‹#› AHRQ Safety Program for Mechanically Ventilated Patients 10 Team Roles—Unit Manager … Is often either a nurse manager or a unit manager Plays an essential role supporting a unit’s CUSP work … CUSP champion seeks additional training on CUSP (with the unit manager and the provider champion) Staff
  5. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/2022-hsops2-database-report-appendixes.pdf
    January 01, 2022 - , manager, or clinical leader seriously considers staff suggestions for improving patient safety. … Supervisor, Manager, or Clinical Leader Support for Patient Safety 78% 82% 82% 80% 78% 3. … , Clinical Leader, Senior Leader 15 Supervisor, Manager, Department Manager, Clinical Leader, Administrator … Supervisor, Manager, or Clinical Leader Support for Patient Safety 84% 79% 79% 82% 3. … Supervisor, Manager, or Clinical Leader Support for Patient Safety 79% 85% 3.
  6. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/cauti-tools/cauti-icu/preventing-cauti-icu-setting-module_3-speaker-notes.docx
    September 01, 2015 - Sounds like we need to talk this over with our manager. … What might the manager do to mitigate this situation? … SLIDE 9 SAY: What might the manager do to mitigate this situation? … Janet, the manager, should take the opportunity to talk with Molly about the situation and make some
  7. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hcbs-chartbook.pdf
    January 01, 2023 - Case manager is helpful 3 4. Choosing the services that matter to you 2 5. … Rating of case manager 1 HCBS CAHPS Survey Database 2023 Chartbook 2 Table 1. … is helpful In the last 3 months, could you contact this {case manager} when you needed to? … {case manager}? … Would you say you would recommend the {case manager}?
  8. ce.effectivehealthcare.ahrq.gov/hai/cusp/modules/download/index.html
    December 01, 2012 - Through Sensemaking Implement Teamwork and Communication Apply CUSP Role of the Nurse Manager … The Role of the Nurse Manager 241 MB 2 min., 15 sec. … The Role of the Nurse Manager (4 video clips) 151 MB 1 min., 30 sec.
  9. ce.effectivehealthcare.ahrq.gov/ncepcr/tools/workforce-financing/case-example-8.html
    July 01, 2019 - One social work case manager serves the four primary care teams, providing short term case management … also serving as the primary lab personnel manager. … This committee includes the social work manager and supervisors, nursing manager and supervisor, CHWs … manager. … The Clinic RN Manager oversees the LVNs, MAs, and RN supervisors.
  10. ce.effectivehealthcare.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm4.html
    October 01, 2014 - An in-person visit also can help build trust between the member and the care manager. … Regular visits are most feasible if the care manager works in a physician practice or community health … During the visit, the care manager facilitates communication between patient and provider to help the … Patients √ Can patients contact their care manager? … For example, when a patient wishes to focus on smoking cessation, the care manager works with him or
  11. ce.effectivehealthcare.ahrq.gov/hai/tools/mvp/modules/cusp/forming-cusp-team-slides.html
    February 01, 2017 - Unit Manager. Provider Champion. Nurse Champion. Senior Executive. CUSP Coordinator. … Slide 11: Team Roles—Unit Manager Is often either a nurse manager or a unit manager. … CUSP champion seeks additional training on CUSP (with the unit manager and the provider champion).
  12. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/sitetools/ts2-0ltc_learning_benchmarks.pdf
    April 24, 2017 - The unit manager continually is telling her what to do, in front of the residents and other staff. … Tell the unit manager to stop undercutting her. b. … Tell the nursing supervisor to have a talk with the unit manager. d. … Complain to the director of nursing that the unit manager is hypercritical and ineffective. e. … Just let everyone know that the unit manager is having a bad day. 13.
  13. ce.effectivehealthcare.ahrq.gov/hai/cauti-tools/facil-guide/preventing-cauti-icu-setting-module3-speaker-notes.html
    February 01, 2023 - Sounds like we need to talk this over with our manager. … What might the manager do to mitigate this situation? … Slide 10 Say: What might the manager do to mitigate this situation? … Janet, the manager, should take the opportunity to talk with Molly about the situation and make some
  14. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/cousins_introslides.pdf
    October 29, 2013 - Surveys on Patient Safety Culture, Westat, Rockville, MD Jim Motz, RPh, Specialty Pharmacy – Program Manager … , Aurora Pharmacy, Inc., Elm Grove, WI Dawn Amerman, Store Manager, Dexter Pharmacy/Village Pharmacy
  15. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/assemble/assemble-team-facilitator-guide.pdf
    May 01, 2017 - • Why does the nurse manager want the responsibility for the work to remain at the unit level? … The physician champion is the physician equivalent of the nurse opinion leader or nurse manager on … SAY: CUSP teams should also include the nurse manager. … The nurse manager partners with the L&D unit team and takes an active role in the CUSP initiative, … Team leaders should recruit a nurse manager, a physician champion, and a senior executive.
  16. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20110511/jeff-rabkin.pdf
    April 27, 2011 - La Toya works as a d1stnbution manager for Kroger, a ~ood job that she earned by working her way up … PERSONAL IN FORMATION O<:e.upation: Distr ib ut ion Manager, Kroger Location: Evendale Age: 44 … Colleagues call her driven but caring, confident but not cocky; employees often say she's the best manager
  17. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Jeff_Rabkin.pdf
    April 27, 2011 - La Toya works as a d1stnbution manager for Kroger, a ~ood job that she earned by working her way up … PERSONAL IN FORMATION O<:e.upation: Distr ib ut ion Manager, Kroger Location: Evendale Age: 44 … Colleagues call her driven but caring, confident but not cocky; employees often say she's the best manager
  18. ce.effectivehealthcare.ahrq.gov/ncepcr/tools/workforce-financing/case-example-6.html
    July 01, 2019 - Each care manager has approximately 200 patients. … . 0.5 Social Worker Insurer-employed case manager. 13.8 MD Resident Trainee   X Smoking … FTE Business Operations Support  Workforce Category/Role Comments 1 RN Manager   0.7 RN … Each care manager has approximately 200 patients. … Panel manager can order routine screenings per protocol (e.g., mammograms for women aged 50 and over)
  19. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-survey-english.pdf
    March 01, 2023 - Management Practice Manager Business Manager Office Manager Nurse Manager Office Administrator Lab … Manager Other Manager d.
  20. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/forming-cuspteam-facguide.docx
    January 01, 2017 - Slide 10 Team Roles—Unit Manager SAY: The unit manager is often either a nurse manager or unit manager … The unit manager listens to staff concerns and represents the staff in communications with hospital administration … The unit manager mentors the team to speak up and identify defects. … Sixth, the champion, unit manager, and provider champions can seek additional exposure to CUSP tools

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