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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/success-stories/share_approach_success_story5_anthem-patel.pdf
May 01, 2016 - Neha Patel is a community transformation manager for the western EPHC transformation
team, which works … No. 16-EHC030-6-EF
May 2016
www.ahrq.gov
About the Educator
Neha Patel is currently the Manager … Before joining the EPHC
team, Neha began at Anthem in 2008 as a Behavioral Health Care Manager, and
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_8.pdf
October 01, 2016 - One social work case manager serves the four primary care teams, providing short term case
management … also serving as the primary
lab personnel manager. … This committee
includes the social work manager and supervisors, nursing manager and supervisor, CHWs … manager. … The Clinic RN Manager oversees the LVNs, MAs, and RN supervisors.
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ce.effectivehealthcare.ahrq.gov/hai/cauti-tools/archived-webinars/connecting-dots-slides.html
December 01, 2017 - Support (H)
Manager Actions (U)
Feedback & Communication (U)
Organizational Learning (U)
Overall … engagement 15 , 16
Image: Bar chart depicting results for the four items in the HSOPS Supervisor/Manager … My supervisor/manager says a good work when he/she sees a job done according to established patient safety … My supervisor/manager seriously considers staff suggestions for improving patient safety. 76%
3. … My supervisor/manager overlooks patients safety problems that happen over and over. 71%
Slide 36
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ce.effectivehealthcare.ahrq.gov/hai/cauti-tools/archived-webinars/preventing-cauti-engaging-leadership-slides.html
December 01, 2017 - , nurse manager
Nurse champion (engage nursing personnel)
Nurse educator, unit manager, charge nurse … epidemiologist, urologist
Data collection, monitoring, reporting
Infection preventionist, quality manager … , utilization manager
Modified from www.catheterout.org)
Slide 27
Physicians…
(Following slides … Slide 52
2) Project Manager + The Champions (Nurse/Physician)
Identified during implementation … Do you have a dedicated project manager to coordinate your CAUTI prevention activities?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-intro.pdf
January 17, 2024 - Boston Children’s Hospital
Associate Professor, Harvard Medical School
Teresa Dodson, MA
CAHPS Database Manager
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol4/Arroyo.pdf
June 11, 2003 - old reporting
system, a paper-based Occurrence or Medication Error Report was submitted to
the risk manager … Only the patient safety specialist, risk manager, and physician advisor
have access to all of the stored … Once the occurrence is entered into the data system, the risk manager assigns
reviewers. … Once an occurrence is closed, the risk manager archives the report. … Cook, CDR (ret), RN (risk manager); Captain James E.
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ce.effectivehealthcare.ahrq.gov/hai/cusp/toolkit/bckgrnd-qi-team.html
December 01, 2012 - Through Sensemaking
Implement Teamwork and Communication
Apply CUSP
Role of the Nurse Manager … Quality Officer
Nurse Champion
Nurse Educator
Nurse Manager
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-survey-database.pdf
January 01, 2021 - of personal assi stance and behavioral health staff 66%
Rating of homemaker 66%
Rating of case manager … Assist ance and Behavioral Health St aff 58%
Recommendation of Homemaker 33%
Recommendation of Case Manager
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtools.docx
January 01, 2013 - My supervisor/manager seriously considers staff suggestions for improving patient safety
1
2
3
4 … My supervisor/manager overlooks patient safety problems that happen over and over
1
2
3
4
5 … , staff nurses, and nursing assistants
3B – Scheduled Rounding Protocol
Unit manager, staff nurses … This tool should be used by the quality improvement manager. … This form should be completed by the unit manager or unit champions.
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ce.effectivehealthcare.ahrq.gov/ncepcr/tools/obesity-kit/obtoolkitapa.html
March 01, 2014 - The executive director made clear his support, and then delegated the work to a nurse manager who took … The practice champion is a nurse care manager who is open to learning and improving her skills. … The nurse case manager refers fewer people than some practices, but the people are ready to enroll in
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_6.pdf
October 01, 2016 - Each care manager has approximately
200 patients. … .
0.5 Social Worker Insurer-employed case manager.
13.8 MD Resident Trainee
X Smoking Cessation … FTE Business Operations Support
Workforce Category/Role
Comments
1 RN Manager
0.7 RN Supervisor … Each care manager has approximately 200 patients. … Panel
manager can order routine screenings per protocol (e.g., mammograms for
women aged 50 and over
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ce.effectivehealthcare.ahrq.gov/teamstepps/instructor/reference/teamperceptionsmanual.html
April 01, 2017 - My supervisor/manager considers staff input when making decisions about patient care.
… My supervisor/manager takes time to meet with staff to develop a plan for patient care.
… My supervisor/manager ensures that adequate resources (e.g., staff, supplies, equipment, information) … My supervisor/manager resolves conflicts successfully.
13. … My supervisor/manager models appropriate team behavior.
14.
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ce.effectivehealthcare.ahrq.gov/health-literacy/professional-training/shared-decision/success/story-5.html
September 01, 2020 - Neha Patel is a community transformation manager for the western EPHC transformation team, which works … About the Educator
Neha Patel is currently the Manager for Community Transformation for the West Region … Before joining the EPHC team, Neha began at Anthem in 2008 as a Behavioral Health Care Manager, and also
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/reference/teamperceptionsmanual.pdf
June 01, 2010 - My supervisor/manager considers staff input when
making decisions about patient care.
9. … My supervisor/manager takes time to meet with staff to
develop a plan for patient care.
11. … My supervisor/manager ensures that adequate resources
(e.g., staff, supplies, equipment, information … My supervisor/manager resolves conflicts successfully.
13. … My supervisor/manager models appropriate team
behavior.
14.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/multidiscplinary-rounding.pdf
April 01, 2022 - At a minimum, the attending physician or ICU director, nurse
manager, and any other key team members … Resident physicians (if teaching institution) – assisting with orders, planning, and goals
• Nurse leader (manager
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/team-roster.docx
April 01, 2022 - Nurse Manager
(if not, Team Leader)
· Operations expertise
· Decision maker
· Credible
· Influencer … The primary CUSP team members identified as the team leader, nurse manager, physician champion, nurse
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospvaluepilotreport.pdf
November 01, 2017 - , or Clinical Leader
Support for Improving Efficiency and
Reducing Waste
The supervisor, manager, … , Department Manager, Administrator 304 8%
Senior Leader, Executive, C-Suite 44 1%
Other Support Staff … , or Clinical Leader
Support for Improving Efficiency and
Reducing Waste
Your supervisor, manager … Support
Services
# Hospitals 47 41 47 47 46
# Respondents 1,521 208 797 355 445
Supervisor, Manager … Support
Services
# Hospitals 47 41 47 47 46
# Respondents 1,521 208 797 355 445
Supervisor, Manager
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalvaluepilotreport.pdf
November 01, 2017 - , or Clinical Leader
Support for Improving Efficiency and
Reducing Waste
The supervisor, manager, … , Department Manager, Administrator 304 8%
Senior Leader, Executive, C-Suite 44 1%
Other Support Staff … , or Clinical Leader
Support for Improving Efficiency and
Reducing Waste
Your supervisor, manager … Support
Services
# Hospitals 47 41 47 47 46
# Respondents 1,521 208 797 355 445
Supervisor, Manager … Support
Services
# Hospitals 47 41 47 47 46
# Respondents 1,521 208 797 355 445
Supervisor, Manager
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/preventing-cauti-engaging-clinicians-051413.ppt
January 01, 2013 - Responsibility Example of Personnel
to Consider
Project coordinator Infection preventionist, quality manager … , nurse manager
Nurse champion (engage nursing personnel) Nurse educator, unit manager, charge nurse … epidemiologist, urologist
Data collection, monitoring, reporting Infection preventionist, quality manager … , utilization manager
Physicians…
(Following slides courtesy of Dr. … Do you have a dedicated project manager to coordinate your CAUTI prevention activities?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-advancing-methods-4.pdf
March 03, 2021 - Document in medical record – sticky
note
SW
Manager
Ongoing and
occurring
Clarify who is getting … families over scheduling
Clinicians Call families 1st thing in
the morning & update with any
changes
Manager … over scheduling
Cl inic ians Call families 1st thing in the
morning & update with any changes
Manager