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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Creating_an_Improvement_Culture_2011_10_01_Transcript.pdf
January 01, 2011 - October 2011 www.cahps.ahrq.gov | 2 of 7
After joining the Partners HealthCare System, a new management … And despite the efforts of the management team,
they were only at about the 39th percentile in the inpatient … Slide 5
So if we move to the next slide, our management team declared a financial state of emergency … So areas like food services,
materials management, environmental services. … We rank all of our leaders with what we
call management relative performance rankings, where we rank
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module2/igteamstruct.pdf
November 18, 2015 - Slide
SAY:
The Coordinating Team is the group responsible for:
• Day-to-day operational management … and prioritizing decisionmaking to ensure maximal support to
the Core Team; and
• Resource management … clerk checking in patients for each Core Team, and the
individuals responsible for triage, resource management … – The chief nurse or physician responsible for triage and
resource management for the intensive care … • Support services
– Housekeeping
– Sterile Processing
– Bioengineering
– Human Resource Management
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/assemble/assembleteam.docx
August 24, 2012 - Key hospital departments, such as risk management, quality improvement, and infection prevention, that
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cahps.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/ape.html
August 01, 2022 - Receipt & Review
Study Sections for Scientific Peer Review
Award Process
Post-Award Grant Management … The comprehensive toolkit will allow hospitals to improve the management of patient safety events by
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/iadapt/lauby.pdf
December 19, 2014 - booklets
Videos
Principal Investigator: Jennifer Lauby,
PhD
Institution/Partner: Public Health
Management
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cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule1.pptx
January 01, 2011 - And in addition, you will learn about activities in support of change management, coaching, measurement … In this online course, you will learn those day two topics-- change management, coaching, measurement … This includes change management, providing information about organizational change through discussion … A matrix of the available videos is included in the Course Management guide. … Refer to the Course Management guide for detailed information on course versions.
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cahps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/value-efficiency-supplemental-item-english.pdf
March 01, 2023 - I made a suggestion to management about improving an inefficient work process. .... 1 2
6. … I made a suggestion to management about improving patients’ care experiences ...... 1 2
7.
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/reference/teampercept.pdf
March 21, 2014 - TeamSTEPPS Teamwork Perceptions Questionnaire (T-TPQ)
TeamSTEPPS 2.0 TeamSTEPPS Teamwork Perceptions Questionnaire – F-23
TeamSTEPPS Teamwork Perceptions Questionnaire (T-TPQ)
Instructions: Please respond to the questions below by placing a check mark (√) in the box that
corresponds to your leve…
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module3/mod03-gap-analysis-guide.pdf
April 01, 2016 - Gap Analysis Facilitator’s Guide – 3
Stakeholder category Job types
Quality, Safety, and Risk Management … Selected leaders from these areas:
■ Quality
■ Safety
■ Risk management
■ Patient relations
■ … Complaint/grievance management
c. Disruptive behavior and/or code of conduct
d. … Oversight/management of adverse or “harm” events
Organizational safety and/or quality plan
a. … The comprehensive toolkit will allow hospitals to improve the management of patient safety events by
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cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-tpq-questionnaire.pdf
May 31, 2023 - TeamSTEPPS Teamwork Perceptions Questionnaire
TeamSTEPPS Teamwork Perceptions
Questionnaire
The Teamwork Perceptions Questionnaire (T-TPQ) is designed to assess Level II Learning and
Level III Behavior. The 35-item self-report tool uses 5-point Likert scales to measure staff
perceptions …
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cahps.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/healthited-issuebrief.pdf
February 01, 2021 - engaging with medical providers and the health system in diagnosis, treatment, and overall disease
management … Apps designed to monitor symptoms and
self-management of chronic conditions have shown promise in improving … The Agency has little oversight of the many other
apps focusing on patient education, self-management … Diabetes self-management smartphone
application for adults with type 1 diabetes: randomized controlled … The effectiveness of self-management mobile phone and tablet apps in long-
term condition management:
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/final-impact-synthesis-report.pdf
July 22, 2015 - The small projects
funded through the CHIOs focused on
depression, diabetes, opioid management,
care … Maryland also
extended North Carolina’s care management work; each participating practice identified … a person
to lead care management tasks with a job description based on CCNC guidance. … They have
also worked to help advance conversations about PCMH and population health management with … Population management
approach.
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cahps.ahrq.gov/sites/default/files/wysiwyg/funding/training-grants/lhsabstract.pdf
December 01, 2016 - Systems; (6) Improvement and Implementation
Science; and (7) Engagement, Leadership, and Research Management … Table 7: Engagement, Leadership, and Research Management Competency Domain
Domain Definition
To engage … health system stakeholders.
7.4: Demonstrate the ability to conduct effective team-based project management … Professor of Pediatrics and Health Care
Management
University of Pennsylvania and Children’s Hospital
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4n_combo_iqi-mortalityreview-bestpractices.pdf
May 20, 2016 - Infection
Medication
Palliative care
Procedures
Prophylaxis
Resuscitation
Supervision/management … technical skills
Equipment malfunction, including equipment failure and inadequate equipment
Unit management … Probably not preventable
Certainly not preventable
• Focus on systems of care and medical management … Guidelines for the management of oesophageal and gastric cancer.
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cahps.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/ap4.html
August 01, 2022 - Receipt & Review
Study Sections for Scientific Peer Review
Award Process
Post-Award Grant Management … Managing the flow of ideas: A local management approach to message design. In: Burleson B, ed.
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/iadapt/finklestein.pdf
December 19, 2014 - prospective
on how interactive computer technology
might be used to empower and engage
them in self-management
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module4/module4_slides_best-practices.pptx
November 20, 2014 - physicians, and nurses and patients and their families
Among unit staff, the Implementation Team, and senior management
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cahps.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
March 01, 2017 - Receipt & Review
Study Sections for Scientific Peer Review
Award Process
Post-Award Grant Management … Slide 18: Communication and Information Sharing 3
Say:
Encouraging two-way communication between management … They are unsure what management wants to hear and sometimes feel uncomfortable speaking in front of other … You may develop ideas of your own, but here are some suggestions:
Management will need to create clear … Secure lockboxes for anonymous suggestions can work if management pays careful consideration to the items
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/success-stories/share_approach_success_story5_anthem-patel.pdf
May 01, 2016 - Neha holds a Masters in Management
from Colorado State University, and is currently working toward a
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cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-041217.pptx
January 01, 2017 - Despite the clear time sensitivity, time was wasted
Lack of a sense of urgency
Inefficiencies of time management … in this new role – TeamSTEPPS®
“need to know” information
Expectations of a team leader
Resource management