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21. AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Cleary (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-cleary.pdf
    June 02, 2025 - Recent Insights into CAHPS Survey Modes and Response Rates - Cleary Comparisons of Electronic and Mail … • How do the characteristics of respondents to web and mail surveys differ? … Standard mail: Mail questionnaire; mail reminder; second questionnaire (1176 respondents) 2. … protocol: Mail questionnaire; mail reminder; second questionnaire (769 respondents) 44 Analyses … survey) 59 Improving Mail Response Rates • Factors in mail surveys to consider and evaluate ►

22. 2. Description of the Intervention (continued) | Agency for Healthcare Research and Quality
    www.ahrq.gov/research/findings/final-reports/crcscreeningrpt/crcscreen2a.html
    April 01, 2018 - Return to Contents   Step 4: Mail Screening Information and Materials Description This step consists … Either a stool test kit or a request card that the patient can mail back to request a kit. … stool test kit request cards for all or some of the patients in the screening program, it periodically mails … delayed in the LVHN mailroom due to temporarily misplacing it prior to actually putting it into the Postal … Service mail.

23. HCUP Partners
    hcup-us.ahrq.gov/partners.jsp
    August 01, 2025 - Stop 16 Room 1403B, Building 3 Tallahassee, FL 32308 Phone: (850) 412-3785 Fax: (850) 488-1261 E-mail … Michigan Ave, 7th Floor Chicago, IL 60603-6152 E-mail: anh-thu.runez@illinois.gov Web site: https:/ … Suite 250 Indianapolis, IN 46204 Phone: (317) 423-7739 E-mail: mattbrowning@ihaconnect.org Web site: … Main Street 5-CA Frankfort, KY 40621 Phone: (859) 265-1888 E-mail: michaelc.lawson@ky.gov Web site: … Paul, MN 55103-3454 Phone: (218) 310-4376 Fax: (651) 645-0002 E-mail: dhaverberg@mnhospitals.org Web

24. AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Parast (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-parast.pdf
    June 02, 2025 - only, Telephone only, Standard mixed mode (mail with telephone follow-up) • Overall response rate … for both experiments ~20% ►13.7% for mail-only in mode experiment • Contact information for emergency … Patients randomized within hospital to 1 of 9 survey arms ►Reference arm was standard mixed mode: mail … +phone: 27.3% ►But not significantly higher than mail+phone: 25.5% • Only arms with telephone follow-up … +telephone arm: fewer mail and telephone respondents than mail+telephone 34 Respondent Characteristics

25. Medication Management: Common Barriers to Medication Adherence (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medication-mgmt-common-barriers-card-4x6.pdf
    June 02, 2025 - Try to determine and address the source of the access issue; suggest mail order options. … Write a longer prescription; suggest mail order options.

26. Questions and Answers About Improving Response Rates and Representativeness for CAHPS Survey Data | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/news-and-events/webinar-11124/webcast-questions.html
    June 01, 2024 - Do you see a future where survey collection by mail/phone isn’t viable? … Currently mail and phone modes help to maximize response rates. … Administering mixed modes, such as web-mail or web-mail-phone, effectively enables respondents, to a … What evidence-based recommendations should hospitals employ to get better response rates for mail surveys … Survey formatting substantially influences response rates for mail surveys.

27. CAHPS Survey Administration: What We Know and Potential Research Questions (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
    October 01, 2017 - Key Points: Mail and Phone • Mail-only surveys achieve higher response rates than phone-only surveys … follow-up to the use of regular mail with specialty mail follow-up (e.g., courier mail, priority mail … Mail with specialty mail follow-up appears to yield the same or slightly better response rates as mail … and characteristics across Web and mail surveys. … Comparing response rates from Web and mail surveys: A meta-analysis.

28. Understanding CAHPS® Surveys: A Primer for New Users - Fry (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry2.pdf
    June 02, 2025 - methodology ► Expected number of people who will respond 23 Common Data Collection Approaches Mail … Email/ Web-based Mixed mode 24 Data Collection Approaches Tested by the CAHPS Consortium • Mail … Consortium continues extensive testing 25 Data Collection Approaches Yielding Higher Response Rates • Mail … • Telephone • Mixed Mode ► Mail with telephone follow-up ► Notification of web survey with mail

29. The Rationale for Case Mix and Mode Adjustments - Elliott (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/3-case-mix-mode-adjustments-webcast-elliott.pdf
    June 02, 2025 - can affect responses in 2 ways: ► Who responds − E. g., Older respondents more likely to respond by mail … Web-Mail) not on the mode of response (e.g., Web response) • Not needed when all reporting units use … /Web-Mail (WM) NEMA (reference) ► Phone-Only/Web-Phone (WP) NEMA ► Mail-Phone (MP, formerly known as … “Mixed Mode”)/Web-Mail-Phone (WMP) NEMA ► Web-Mail (WM) EMA ► Web-Phone (WP) EMA ► Web-Mail-Phone (WMP … /WMP NEMA, Web-Mail EMA, Web- Phone EMA, Web-Mail-Phone EMA) relative to the reference group (Mail- Only

30. Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Becker (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-survey-admin.pdf
    June 02, 2025 - We tested:  Mail only  Telephone only  In-person survey distribution in the ED  Email only  … )  Web-Telephone Mode  Web-Mail-Telephone Mode  First CAHPS Survey with recommended web- based … )  Standard Mixed Mode (Mail-Telephone)  Initial attempt: mailed survey  Phone follow-up starting … )  Web-Mail-Telephone Mode  Initial attempt: emailed survey  Two reminder emails  Mailed survey … ED CAHPS Mail and Web-based Modes, Side-by-Side ED CAHPS Web Survey Design

31. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-HAYS (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-hays.pdf
    June 02, 2025 - ) • Mail only had the lowest yield for Black, Hispanic, and Multiracial. • Web-Mail-Phone had the … Survey Administration Protocol Response Rate Current HCAHPS Modes Mail only 22% Phone only 23% Mail-Phone … 31% Web-first Modes Web-Mail 29% Web-Phone 30% Web-Mail-Phone 36% 21 Exploration of “Easy” (EZ)

32. Overcoming Barriers to Medicine Adherence (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medicinelist-barriers-postcard-final508.pdf
    June 02, 2025 - Try to determine and address the source of the access issue; suggest mail order options. … Write prescriptions for a longer length of time; suggest mail order options.

33. CAHPS 101 (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-04-fry.pdf
    June 02, 2025 - ► Expected number of people who will respond 21 Data Collection Approaches We Have Tested • Mail … Telephone • In-person interviews 22 Data Collection Approaches Yielding Higher Response Rates • Mail … • Telephone • Mixed Mode ► Mail with telephone follow-up ► Notification of web survey with mail

34. Medication Management: Common Barriers to Medication Adherence (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medication-mgmt-common-barriers-full.pdf
    June 02, 2025 - Try to determine and address the source of the access issue; suggest mail order options. … Write a longer prescription; suggest mail order options.

35. Figure 1.1. Timeline for Implementation, Assessment, and Dissemination of the SATIS-PHI/CRC Intervention | Agency for Healthcare Research and Quality
    www.ahrq.gov/research/findings/final-reports/crcscreeningrpt/crcscreenfig1-1.html
    April 01, 2018 -                                           Step 4: Mail …                                           Step 4: Mail … —                                         Step 4: Mail … — —                                       Step 4: Mail … — — —                                     Step 4: Mail

36. Understanding CAHPS® Surveys: A Primer for New Users - Slides 32-38 (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-how-are-surveys-administered-fry-webinar.pdf
    June 02, 2025 - response rate to support data use 34 www.ahrq.gov/cahps Data Collection Modes We Have Tested • Mail … In-person interviews 35 www.ahrq.gov/cahps Modes That Currently Yield Higher Response Rates • Mail … • Telephone • Mixed Mode  Mail with Telephone follow-up  Email with Mail or Telephone follow-up •

37. Value and Efficiency Supplemental Items for Hospitals and Medical Offices - CLOSING (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/sopsvaluewebcast-closing.pdf
    June 02, 2025 - Efficiency Supplemental Items for Hospitals and Medical Offices - CLOSING To Ask a Question 62 E-mail … E-mail: SafetyCultureSurveys@westat.com Phone: 1-888-324-9749 Website: https://www.ahrq.gov/sops 64 … mailto:SafetyCultureSurveys@westat.com https://www.ahrq.gov/sops To Ask a Question E-mail Updates

38. III. Intervention Steps and Tools | Agency for Healthcare Research and Quality
    www.ahrq.gov/research/findings/final-reports/crctoolkit/crctoolkit3.html
    April 01, 2018 - You can mail material to patients of practices with complete data while continuing to obtain and clean … Return to Contents Step 4: Mail Screening Information and Materials Description This step consists … Therefore, although the central entity mails the patient letters (on behalf of the practice), we suggest … Either a stool test kit or a request card that the patient can mail back to request a kit ( Tool 4.b- … for all or some of the patients in the screening program, it should periodically mail kits to patients

39. Get Recognition for Your AHRQ-Funded Study (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/funding/grant-mgmt/recognition_ahrq-funded_study.pdf
    June 02, 2025 - Title of Article * Article Author Name(s) * Corresponding Author Contact * First Name Last Name E-mail … E-Publication Date (if known) OR Print Publication Date (if known) Embargo Date (if known) E-mail … C-BDoEE8l2cTsZaPAlS*bw: AHRQ Grant or Contract #_fXKiPp7gdiVpzkMfIxPcxQ: Phone Number_n5K-zJHFrCz8OyIfs*eGMg: E-mail … Article Author Name(s) *_tQrAJiMaU-UzHu19IYyIyw: Title of Article * _6EnK9aDqYTy*EYJMGKGNAg: E-Mail

40. Get Recognition for Your AHRQ-Funded Study (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/research/publications/pubcomguide/recognition_ahrq-funded_study-031720update.pdf
    June 02, 2025 - Title of Article * Article Author Name(s) * Corresponding Author Contact * First Name Last Name E-mail … E-Publication Date (if known) OR Print Publication Date (if known) Embargo Date (if known) E-mail … C-BDoEE8l2cTsZaPAlS*bw: AHRQ Grant or Contract #_fXKiPp7gdiVpzkMfIxPcxQ: Phone Number_n5K-zJHFrCz8OyIfs*eGMg: E-mail … Article Author Name(s) *_tQrAJiMaU-UzHu19IYyIyw: Title of Article * _6EnK9aDqYTy*EYJMGKGNAg: E-Mail