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  1. PCMH Fact Sheet (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
    September 01, 2010 - The PCMH Survey can be administered by mail, telephone, or both. … CAHPS surveys are typically administered through mail, telephone, or a mixed mode of mail with telephone … found that data obtained through in-office administration is not comparable to that collected by mail
  2. www.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Branding_Your_Quality_Report_2011_05_15_Transcript.pdf
    January 01, 2011 - So for example, we provide them with newsletter articles, sample e-mails, blurbs that they can put on … To hear about future podcasts, be sure to subscribe to the TalkingQuality e-mail list by clicking on … If you have any questions or would like to suggest other topics, please contact us by e-mail at www.talkingquality
  3. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-closing-slides.pdf
    June 02, 2025 -  E-mail: CAHPSDatabase@Westat.com  Phone: 888-808-7108 Web site: www.ahrq.gov/cahps/ 35 mailto:
  4. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-closing.pdf
    June 02, 2025 -  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps 43 mailto:cahps1@
  5. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-closing.pdf
    June 02, 2025 - Contact the HCBS CAHPS Database E-mail: HCBSCAHPSDatabase@westat.com Phone: 1-855-580-4657 Website
  6. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-closing-slides.pdf
    June 02, 2025 -  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps 32 mailto:cahps1@
  7. hcup-us.ahrq.gov/db/nation/nis/SC-Ecode-NIS2000-ErrataSheet.pdf
    May 23, 2017 - the missing South Carolina E Code information, please contact the HCUP Central Distributor at: E-mail … If you need assistance working with the file, please contact us at: E-mail: hcup@ahrq.gov Phone
  8. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-closing.pdf
    June 02, 2025 -  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps 31 mailto:cahps1@
  9. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-analysis-program-closing-slides.pdf
    June 02, 2025 -  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps 23 mailto:cahps1@
  10. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-closing.pdf
    June 02, 2025 -  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ mailto:cahps1@westat.com
  11. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-closing.pdf
    June 02, 2025 -  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 48 mailto:cahps1
  12. digital.ahrq.gov/sites/default/files/docs/survey/UHIN_HealthInsight_ROI_Worksheet.xls
    June 16, 2021 - Receiving Request Check fax machine for faxes 0.5 $0 $0.00 $0 0 $0.00 $0.00 Sorting of mail … of request Walking paper document to person's inbox 0.5 $0 $0.00 $0 0 0 0 Sending via e-mail … for review Walking paper document to person's inbox 0.5 $0 $0.00 $0 0 0 0 Sending via e-mail … for storage Walking paper document to person's inbox 0.5 $0 $0.00 $0 0 0 0 Sending via e-mail … of FTE Total Yearly Cost Medical Records staff 0.00 0% $0 Nurse 0.00 0% $0 Physician 0.00 0% $0 Mail
  13. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-closing-2023.pdf
    January 01, 2023 -  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ mailto:cahps1@westat.com
  14. digital.ahrq.gov/sites/default/files/docs/citation/assessingdynamicchroniccareimphndbk_120111comp.pdf
    November 01, 2011 - Mail return rate for the mailed patient report cards ................................................ … Process measures for this intervention include # Mailed and Mail return rate and are included in Table … Mail return rate for the mailed patient report cards Month # of Report Cards Mailed # of Report Cards … By now, you should have received at least one report card in the mail. … Please put the survey in the postage-paid, preaddressed envelope and drop it in the mail.
  15. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/04-listening-voice-of-patient-webcast-closing.pdf
    June 02, 2025 -  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps/ 20 mailto:cahps1
  16. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-closing.pdf
    June 02, 2025 -  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 43 mailto:cahps1
  17. CAHPS 101 (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-06-fry-closing.pdf
    June 02, 2025 -  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 38 mailto: cahps1
  18. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-closing.pdf
    June 02, 2025 -  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps 45 mailto:cahps1@
  19. digital.ahrq.gov/sites/default/files/docs/citation/SecureMessagingPediatricRespiratorySettingHandbook.pdf
    January 01, 2012 - Consider current communication (i.e., telephone, mail, personal e-mail, etc.) methods utilized by patients … Set up separate e-mail outside of the system for technical Help requests from users unable to log into … How will patients respond to e-mail (choose a simple e-mail address that patients can remember and … E-mail (if database of patient e-mail addresses already available) NOTE 7: Forgetfulness is a barrier … Include plan for verbally reminding patients at each visit and/or sending e-mail reminders. 4
  20. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-introducing.pdf
    March 01, 2020 - Leaving the emergency room  Overall Experience  Your health care  About you 20 ED CAHPS, Mail … ED CAHPS Survey Content ED CAHPS, Mail Version