-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Gandhi_22.pdf
February 01, 2007 - communication between referring physicians and specialists, with
specialists receiving written or e-mail … o Method by which to send information to specialist: e-mail or fax. … E-mails among study practices are
within the Partners’ firewall and therefore secure. … schedules to match a specific patient referral with its corresponding specialist appointment;
sending e-mails … For referrals meeting the inclusion criteria, surveys were sent in the body of
an e-mail message to
-
www.ahrq.gov/research/findings/final-reports/crcscreeningrpt/crcscreen6.html
April 01, 2018 - Patients are more likely to screen by stool test if sent a test kit directly in the mail rather than … having to request a kit through a mail-in card.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-tai-seale.pdf
April 01, 2015 - Outcomes
• Cholesterol control improved in patients with diabetes who sent and received more secure e-
mail … • Secure e-mail messaging, both between the patient and provider and among the care team, was
related … annual
number of primary care phone calls between patients who did and did not use free secure e-
mail … messaging, but there was a small increase in office visits for each new e-mail thread (0.05
visits
-
www.ahrq.gov/research/findings/final-reports/crcscreeningrpt/crcscreenfigtxt1-2.html
April 01, 2018 - Mail screening materials; mail screening invitation, information, and materials on behalf of practices
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-hays-slides.pdf
October 01, 2017 - patients but not included on CG-CAHPS surveys
24
www.ahrq.gov/cahps
Data Collection Modes
• Mail … CG CAHPS®: Comparing an e-mail invitation and web-based data collection with a
mailed invitation and … administration
• Can’t use clinical care or patient-facing office staff
• May be more costly than mail … Cleary, P., Shaller, D., Rogers, W., Bogen, K. and Safran, D. (2010), A
randomized trial comparing mail
-
www.ahrq.gov/sites/default/files/publications/files/crctoolkit.pdf
December 01, 2010 - Mail introduction and SEA form* 4.a-1. … Mail reminder letter to unscreened
patients
4.d-1. … Mail subsequent reminder letter to
unscreened patients*
N/A
5
Intervention Protocol … Mail Screening Materials
Mail screening invitation, information,
and materials on behalf of practices … Therefore, although the central entity mails the patient
letters (on behalf of the practice), we suggest
-
www.ahrq.gov/sites/default/files/wysiwyg/research/findings/final-reports/crctoolkit/crctoolkit.pdf
December 01, 2010 - Mail introduction and SEA form* 4.a-1. … Mail reminder letter to unscreened
patients
4.d-1. … Mail subsequent reminder letter to
unscreened patients*
N/A
5
Intervention Protocol … Mail Screening Materials
Mail screening invitation, information,
and materials on behalf of practices … Therefore, although the central entity mails the patient
letters (on behalf of the practice), we suggest
-
www.ahrq.gov/research/findings/final-reports/crcscreeningrpt/crcscreen4.html
April 01, 2018 - However, due to timing, materials could have already been in the mail to the patient at the same time … Although we originally planned to have the central entity mail stool test kits directly to all intervention … the intervention protocol for the invitation-to-be-screened mailing to enclose a card for patients to mail
-
www.ahrq.gov/research/findings/final-reports/crcscreeningrpt/crcscreensum.html
April 01, 2018 - alternate versions of mailed screening materials (470 received a stool test kit and 1,877 received a mail-back … implementation tips based on our lessons learned and tools for each step (e.g., forms, materials to mail
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-goldstein.pdf
January 01, 2023 - Hospice CAHPS
44
Adding Web Mode of Survey Administration
• Implementing web as an addition to mail … , phone, or mail-phone
across multiple CAHPS Surveys.
► Outpatient and Ambulatory Surgery (OAS) CAHPS … Race/Ethnicity
2023 Spring Response Rate
Mail-only Phone-only Mixed Mode
American Indian/Native Alaskan
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-yost.pdf
June 13, 2017 - ©2017 MFMER | slide-42
Administration Recommendations
• Mail only
• Telephone only
• Mixed-mode … • mail and telephone
• email and mail
• email and telephone
• Target response rate ≥ 40%
CAHPS
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/planning/RES_PM_1aDivision-of-Resp.pdf
June 02, 2025 - • Prepare questionnaires for mail
and/or telephone
administration. … • Administer questionnaires by
mail or telephone.
-
www.ahrq.gov/research/publications/info-quality-guidelines.html
November 01, 2020 - They shall be sent to the Agency by regular or electronic mail. … Director
Agency for Healthcare Research and Quality
5600 Fishers Lane
Rockville, MD 20857
Electronic mail
-
www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/tracking-returned-questionnaires.html
August 01, 2024 - individual in the sample should include indications of whether the sampled individual: Returned the mail … system should also include the language of the completed survey/interview and the return date (for mail
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-patient-experience.pdf
June 02, 2025 - methodology
► Expected number of people who will respond
24
Common CAHPS Data Collection Approaches
Mail … E-Mail/
WebTelephone
Health care delivery and survey environments are rapidly evolving;
CAHPS Consortium
-
www.ahrq.gov/cahps/surveys-guidance/nh/index.html
August 01, 2023 - It is designed to be administered by mail. … It is designed to be administered by mail.
Download the Family Member Survey.
-
www.ahrq.gov/talkingquality/distribute/promote/multiple/outreach.html
September 01, 2019 - They can do this through communications to their entire constituency, such as e-mails, posters, newsletters … Text and graphics for a brochure, e-mail message, newsletter, or Web site informing employees about the
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-146-section-2.pdf
September 01, 2011 - size
Sampling procedure
Preparing sample for survey administration
Data collection protocol
Mail … Data collection protocols
Mail protocol
This section lists recommended steps for administering the … survey by mail … Mail as undeliverable.
“Undeliverable” should not be assumed merely because of non-response. … When your child has completed
the survey, please mail it back in the envelope that came with it.
-
www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/RESPOM1aDivisionofResp.html
March 01, 2016 - Prepare questionnaires for mail and/or telephone administration. … Administer questionnaires by mail or telephone.
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiie.html
June 01, 2010 - Data Source: Surveys
Respondent: Families with children on CES waiver
Mode of Data Collection: Mail … Survey Project
Data Source: Consumer Survey
Respondent: Consumer
Mode of Data Collection: Mail … Respondent: Consumers who have recently transitioned from a nursing home
Mode of Data Collection: Mail … Survey
Data Source: Consumer survey
Respondent: Consumer or proxy
Mode of Data Collection: Mail … States Currently Using: Connecticut
Psychometric Testing: No
Summary: Mail-out survey which primarily