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  1. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/Daudelin.pdf
    January 01, 2000 - E-mail alerts were printed by the ED unit secretary and handed to the ED physician on duty. … The e-mails also were sent to the project staff so they could understand the alert followup process … The second participating hospital used a combination of text paging and e-mail alerts. … the unit secretary to deliver the e-mail to the ED physician on duty. … Paper versions of the reports were distributed monthly, by mail, to each physician’s office.
  2. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Gandhi_22.pdf
    February 01, 2007 - communication between referring physicians and specialists, with specialists receiving written or e-mail … o Method by which to send information to specialist: e-mail or fax. … E-mails among study practices are within the Partners’ firewall and therefore secure. … schedules to match a specific patient referral with its corresponding specialist appointment; sending e-mails … For referrals meeting the inclusion criteria, surveys were sent in the body of an e-mail message to
  3. www.ahrq.gov/research/findings/final-reports/crcscreeningrpt/crcscreen6.html
    April 01, 2018 - Patients are more likely to screen by stool test if sent a test kit directly in the mail rather than … having to request a kit through a mail-in card.
  4. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-tai-seale.pdf
    April 01, 2015 - Outcomes • Cholesterol control improved in patients with diabetes who sent and received more secure e- mail … • Secure e-mail messaging, both between the patient and provider and among the care team, was related … annual number of primary care phone calls between patients who did and did not use free secure e- mail … messaging, but there was a small increase in office visits for each new e-mail thread (0.05 visits
  5. www.ahrq.gov/research/findings/final-reports/crcscreeningrpt/crcscreenfigtxt1-2.html
    April 01, 2018 - Mail screening materials; mail screening invitation, information, and materials on behalf of practices
  6. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-hays-slides.pdf
    October 01, 2017 - patients but not included on CG-CAHPS surveys 24 www.ahrq.gov/cahps Data Collection Modes • Mail … CG CAHPS®: Comparing an e-mail invitation and web-based data collection with a mailed invitation and … administration • Can’t use clinical care or patient-facing office staff • May be more costly than mail … Cleary, P., Shaller, D., Rogers, W., Bogen, K. and Safran, D. (2010), A randomized trial comparing mail
  7. www.ahrq.gov/sites/default/files/wysiwyg/research/findings/final-reports/crctoolkit/crctoolkit.pdf
    December 01, 2010 - Mail introduction and SEA form* 4.a-1. … Mail reminder letter to unscreened patients 4.d-1. … Mail subsequent reminder letter to unscreened patients* N/A 5 Intervention Protocol … Mail Screening Materials Mail screening invitation, information, and materials on behalf of practices … Therefore, although the central entity mails the patient letters (on behalf of the practice), we suggest
  8. www.ahrq.gov/sites/default/files/publications/files/crctoolkit.pdf
    December 01, 2010 - Mail introduction and SEA form* 4.a-1. … Mail reminder letter to unscreened patients 4.d-1. … Mail subsequent reminder letter to unscreened patients* N/A 5 Intervention Protocol … Mail Screening Materials Mail screening invitation, information, and materials on behalf of practices … Therefore, although the central entity mails the patient letters (on behalf of the practice), we suggest
  9. www.ahrq.gov/research/findings/final-reports/crcscreeningrpt/crcscreensum.html
    April 01, 2018 - alternate versions of mailed screening materials (470 received a stool test kit and 1,877 received a mail-back … implementation tips based on our lessons learned and tools for each step (e.g., forms, materials to mail
  10. www.ahrq.gov/research/findings/final-reports/crcscreeningrpt/crcscreen4.html
    April 01, 2018 - However, due to timing, materials could have already been in the mail to the patient at the same time … Although we originally planned to have the central entity mail stool test kits directly to all intervention … the intervention protocol for the invitation-to-be-screened mailing to enclose a card for patients to mail
  11. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-goldstein.pdf
    January 01, 2023 - Hospice CAHPS 44 Adding Web Mode of Survey Administration • Implementing web as an addition to mail … , phone, or mail-phone across multiple CAHPS Surveys. ► Outpatient and Ambulatory Surgery (OAS) CAHPS … Race/Ethnicity 2023 Spring Response Rate Mail-only Phone-only Mixed Mode American Indian/Native Alaskan
  12. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-yost.pdf
    June 13, 2017 - ©2017 MFMER | slide-42 Administration Recommendations • Mail only • Telephone only • Mixed-mode … • mail and telephone • email and mail • email and telephone • Target response rate ≥ 40% CAHPS
  13. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/planning/RES_PM_1aDivision-of-Resp.pdf
    June 02, 2025 - • Prepare questionnaires for mail and/or telephone administration. … • Administer questionnaires by mail or telephone.
  14. www.ahrq.gov/research/publications/info-quality-guidelines.html
    November 01, 2020 - They shall be sent to the Agency by regular or electronic mail. … Director Agency for Healthcare Research and Quality 5600 Fishers Lane Rockville, MD 20857 Electronic mail
  15. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-patient-experience.pdf
    June 02, 2025 - methodology ► Expected number of people who will respond 24 Common CAHPS Data Collection Approaches Mail … E-Mail/ WebTelephone Health care delivery and survey environments are rapidly evolving; CAHPS Consortium
  16. www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/tracking-returned-questionnaires.html
    August 01, 2024 - individual in the sample should include indications of whether the sampled individual: Returned the mail … system should also include the language of the completed survey/interview and the return date (for mail
  17. www.ahrq.gov/cahps/surveys-guidance/nh/index.html
    August 01, 2023 - It is designed to be administered by mail. … It is designed to be administered by mail. Download the Family Member Survey.
  18. www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-146-section-2.pdf
    September 01, 2011 - size Sampling procedure Preparing sample for survey administration Data collection protocol Mail … Data collection protocols Mail protocol This section lists recommended steps for administering the … survey by mailMail as undeliverable. “Undeliverable” should not be assumed merely because of non-response. … When your child has completed the survey, please mail it back in the envelope that came with it.
  19. www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/RESPOM1aDivisionofResp.html
    March 01, 2016 - Prepare questionnaires for mail and/or telephone administration. … Administer questionnaires by mail or telephone.
  20. www.ahrq.gov/pqmp/implementation-qi/toolkit/tcd/qi-strategies.html
    August 01, 2021 - Care manager contacts member (text, email, postal mail, phone call) to discuss scheduling a clinic visit … Care manager sends patient appointment reminders (text, email, postal mail, phone call) depending on … Patient with TCD Scheduling & Screening Care manager sends patient reminders (text, email, postal mail … Care manager contacts member (text, email, postal mail, phone call) to schedule/reschedule TCD screening … Clinic staff send patient reminders (text, portal reminder, email, postal mail, phone call) to schedule

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