-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-closing.pdf
June 02, 2025 - Subscribe to receive e-mail updates:
https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new … E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Website: www.ahrq.gov/cahps/
www.ahrq.gov/cahps42
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/healthsystem-key-drive-diagram.pdf
June 02, 2025 - visit within 1
year
• Clinic staff send patient reminders (text, portal reminder,
email, postal mail … Clinic staff send patient reminders to schedule TCD screening
(text, portal reminder, email, postal mail … screening was received
• Clinic staff send patient reminders (text, portal reminder,
email, postal mail
-
www.ahrq.gov/cahps/surveys-guidance/hospital/about/adult_hp_survey.html
January 01, 2025 - important changes to survey administration, including: Three new modes of survey administration: Web-Mail … , Web-Phone, and Web-Mail-Phone Mail Only, Phone Only, and mixed Mail-Phone modes remain available,
-
www.ahrq.gov/research/findings/final-reports/advisorycouncil/adcouncilapb.html
April 01, 2018 - __ State: ________ ZIP Code: ________________
Home Telephone: ________________________ E-mail … ___ E-mail ___ Regular Mail
2. … Is it okay to share your contact information (address, telephone number, and E-mail address) with other
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/ron_hay-slides.pdf
January 01, 2015 - 6 clinics in Minnesota
• Web mode was less expensive and surveys were
returned more quickly than mail … surveys, but
response rates lower for web than mail
• Web and mail yielded comparable responses for … Comparing web-
based with mail survey administration of the Consumer
Assessment of Healthcare Providers
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/04-outpt-mhs-webcast-hargraves.pdf
August 22, 2022 - Push-to-Web & Mail
a. Letter with URL
b. Survey Packet, no URL
c. … Mail Only
a. Survey Packet with URL
b.
-
www.ahrq.gov/cahps/surveys-guidance/hospital/about/dev_adult_hp_survey.html
January 01, 2025 - Key changes to administration: Three new modes of survey administration (Web-Mail, Web-Phone, and Web-Mail-Phone … Mail Only, Phone Only, and mixed Mail-Phone modes remain available, though the Interactive Voice Response
-
www.ahrq.gov/research/findings/final-reports/crctoolkit/crctkittable1.html
April 01, 2018 - eligibility assessment (SEA) forms to identify additional ineligibles and opt-outs a
N/A
Step 4: Mail … Mail introduction and SEA form a
4.a-1. … Mail screening invitation, educational materials, and stool test materials b :
Version 1: Stool test … Mail reminder letter to unscreened patients
4.d-1. … Mail subsequent reminder letter to unscreened patients a
N/A
Step 5: Track Screening
5.
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/day-of-discharge.pdf
June 02, 2025 - Collection mode Tablet and email, mail, telephone
Sample size The sample needs to be large enough … Future studies
should examine the optimal approach (i.e., email, mail, and telephone) to completing … hospital names and contact
information appropriate for the mode of administration (i.e., addresses for mail … code that
indicates whether the respondent:
• Responded to the tablet survey,
• Returned the mail … The tracking system should also include the date the survey was returned (for mail
surveys) or answered
-
www.ahrq.gov/research/findings/final-reports/crctoolkit/crctool4b4.html
April 01, 2018 - Postintervention)
A.3-1 Patient Focus Group Guide
REQUEST FOR STOOL TEST KIT
Patient Name <Mail … STUDY ID# <Mail Merge>
Side 2:
REQUEST FOR STOOL TEST KIT
[INSERT HERE: RETURN ORGANIZATION NAME … AND ADDRESS]
STUDY ID# <Mail Merge>
Return to Document
-
www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
January 01, 2025 - CAHPS surveys may be administered via various modes: by mail, web, and/or phone. … Review guidance on formatting CAHPS questionnaires for mail, web, and phone administrations . … This approach typically takes the form of web with mail (and possibly phone) follow-up or mail with phone
-
www.ahrq.gov/data/data-visualization/index.html?page=2
September 01, 2023 - 2017
Operating Room Procedures During Inpatient Stays, 2018
Retail and Mail … Order Drugs Used in 2014-18 and Later Prescribed For COVID-19
Antipsychotic and Antidepressant
-
www.ahrq.gov/research/findings/final-reports/crcscreeningrpt/crcscreen2.html
April 01, 2018 - steps of the intervention (recruit practices, conduct academic detailing, identify eligible patients, mail … We also arranged for the lab to donate some additional kits so that we could mail a subset of patients
-
www.ahrq.gov/patient-safety/patients-families/consumer-exp/reporting/exh5.html
August 01, 2022 - Alternatively, 2) Reports are submitted on a standardized form by mail, fax, E-mail, or the Internet.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/new-cahps-tools-px-measurement-webcast.pdf
June 25, 2025 - begin data collection
soon
► English- and Spanish-language surveys
will be administered by web and mail … and overall ratings (health care, doctor, specialist, health
plan)
• Can be administered by web, mail … • Recommended for mail, telephone, web administration.
23
CAHPS Outpatient Mental Health
Survey … Respondents are informal caregivers of adults who
received end-of-life healthcare.
• Recommended for mail … CAHPS surveys
34
Q&A
35
To receive CAHPS Program Updates
36
CAHPS Contact Information
E-mail
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
April 01, 2021 - Collection
mode
Mail, telephone, email (with mail or telephone), or mixed mode
protocols
Sample … and telephone, email and mail, or email and telephone)
• Mail only
• Telephone only
This section … Mail Protocol
This section reviews the basic steps for collecting data through the mail and offers … It should not look like junk mail. … Stamp all mail “Address Service Requested” so that
undelivered mail gets returned.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-examples-3.pdf
March 03, 2021 - Administration
Number Sent
Per Month
National
Response
Rate – FY2020
(Oct 2019 – Mar 2020)
Inpatient (IP) Mail … Only
(per HCAHPS Protocol) 14,500 36%
Patient-Centered Medical
Home (PCMH) Internet & Mail 65,000 … 35%
Specialty Care (SC) Internet & Mail 54,000 34%
Community Care (CC) Internet & Mail 10,000 30% … Telehealth (Your Recent
Visit – CG-CAHPS 4.0) Internet & Mail 15,000
(6 months) ???
-
www.ahrq.gov/ncepcr/research-transform-primary-care/transform/profile/tai-seale.html
April 01, 2015 - Outcomes
Cholesterol control improved in patients with diabetes who sent and received more secure e-mail … Secure e-mail messaging, both between the patient and provider and among the care team, was related to … the annual number of primary care phone calls between patients who did and did not use free secure e-mail … messaging, but there was a small increase in office visits for each new e-mail thread (0.05 visits per
-
www.ahrq.gov/ncepcr/care/coordination/quality/index.html
July 01, 2016 - of the CCQM-PC v 1.0; Guidance for Use of CCQM-PC v 2.0 ( PDF , 339.49 KB)
Formatting Guidance for Mail … Surveys
Mail Materials ( PDF , 142.53 KB)
Frequently Asked Questions ( PDF , 71.11 KB)
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/Daudelin.pdf
January 01, 2000 - E-mail alerts were
printed by the ED unit secretary and handed to the ED physician on duty. … The
e-mails also were sent to the project staff so they could understand the alert
followup process … The second participating hospital used a combination of text
paging and e-mail alerts. … the unit secretary to
deliver the e-mail to the ED physician on duty. … Paper versions of the reports were distributed monthly,
by mail, to each physician’s office.