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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-closing.pdf
    June 02, 2025 - Subscribe to receive e-mail updates: https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new …  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Website: www.ahrq.gov/cahps/ www.ahrq.gov/cahps42
  2. www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/healthsystem-key-drive-diagram.pdf
    June 02, 2025 - visit within 1 year • Clinic staff send patient reminders (text, portal reminder, email, postal mail … Clinic staff send patient reminders to schedule TCD screening (text, portal reminder, email, postal mail … screening was received • Clinic staff send patient reminders (text, portal reminder, email, postal mail
  3. www.ahrq.gov/cahps/surveys-guidance/hospital/about/adult_hp_survey.html
    January 01, 2025 - important changes to survey administration, including:  Three new modes of survey administration: Web-Mail … , Web-Phone, and Web-Mail-Phone  Mail Only, Phone Only, and mixed Mail-Phone modes remain available,
  4. www.ahrq.gov/research/findings/final-reports/advisorycouncil/adcouncilapb.html
    April 01, 2018 - __   State: ________   ZIP Code: ________________ Home Telephone: ________________________    E-mail … ___ E-mail ___ Regular Mail 2. … Is it okay to share your contact information (address, telephone number, and E-mail address) with other
  5. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/ron_hay-slides.pdf
    January 01, 2015 - 6 clinics in Minnesota • Web mode was less expensive and surveys were returned more quickly than mail … surveys, but response rates lower for web than mail • Web and mail yielded comparable responses for … Comparing web- based with mail survey administration of the Consumer Assessment of Healthcare Providers
  6. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/04-outpt-mhs-webcast-hargraves.pdf
    August 22, 2022 - Push-to-Web & Mail a. Letter with URL b. Survey Packet, no URL c. … Mail Only a. Survey Packet with URL b.
  7. www.ahrq.gov/cahps/surveys-guidance/hospital/about/dev_adult_hp_survey.html
    January 01, 2025 - Key changes to administration:  Three new modes of survey administration (Web-Mail, Web-Phone, and Web-Mail-Phone … Mail Only, Phone Only, and mixed Mail-Phone modes remain available, though the Interactive Voice Response
  8. www.ahrq.gov/research/findings/final-reports/crctoolkit/crctkittable1.html
    April 01, 2018 - eligibility assessment (SEA) forms to identify additional ineligibles and opt-outs a N/A Step 4: MailMail introduction and SEA form a 4.a-1. … Mail screening invitation, educational materials, and stool test materials b : Version 1: Stool test … Mail reminder letter to unscreened patients 4.d-1. … Mail subsequent reminder letter to unscreened patients a N/A Step 5: Track Screening 5.
  9. www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/day-of-discharge.pdf
    June 02, 2025 - Collection mode Tablet and email, mail, telephone Sample size The sample needs to be large enough … Future studies should examine the optimal approach (i.e., email, mail, and telephone) to completing … hospital names and contact information appropriate for the mode of administration (i.e., addresses for mail … code that indicates whether the respondent: • Responded to the tablet survey, • Returned the mail … The tracking system should also include the date the survey was returned (for mail surveys) or answered
  10. www.ahrq.gov/research/findings/final-reports/crctoolkit/crctool4b4.html
    April 01, 2018 - Postintervention) A.3-1 Patient Focus Group Guide REQUEST FOR STOOL TEST KIT Patient Name <Mail … STUDY ID# <Mail Merge> Side 2: REQUEST FOR STOOL TEST KIT [INSERT HERE: RETURN ORGANIZATION NAME … AND ADDRESS] STUDY ID# <Mail Merge> Return to Document
  11. www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
    January 01, 2025 - CAHPS surveys may be administered via various modes: by mail, web, and/or phone. … Review guidance on formatting CAHPS questionnaires for mail, web, and phone administrations .  … This approach typically takes the form of web with mail (and possibly phone) follow-up or mail with phone
  12. www.ahrq.gov/data/data-visualization/index.html?page=2
    September 01, 2023 - 2017 Operating Room Procedures During Inpatient Stays, 2018 Retail and MailOrder Drugs Used in 2014-18 and Later Prescribed For COVID-19 Antipsychotic and Antidepressant
  13. www.ahrq.gov/research/findings/final-reports/crcscreeningrpt/crcscreen2.html
    April 01, 2018 - steps of the intervention (recruit practices, conduct academic detailing, identify eligible patients, mail … We also arranged for the lab to donate some additional kits so that we could mail a subset of patients
  14. www.ahrq.gov/patient-safety/patients-families/consumer-exp/reporting/exh5.html
    August 01, 2022 - Alternatively, 2) Reports are submitted on a standardized form by mail, fax, E-mail, or the Internet.
  15. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/new-cahps-tools-px-measurement-webcast.pdf
    June 25, 2025 - begin data collection soon ► English- and Spanish-language surveys will be administered by web and mail … and overall ratings (health care, doctor, specialist, health plan) • Can be administered by web, mail … • Recommended for mail, telephone, web administration. 23 CAHPS Outpatient Mental Health Survey … Respondents are informal caregivers of adults who received end-of-life healthcare. • Recommended for mail … CAHPS surveys 34 Q&A 35 To receive CAHPS Program Updates 36 CAHPS Contact Information  E-mail
  16. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
    April 01, 2021 - Collection mode Mail, telephone, email (with mail or telephone), or mixed mode protocols Sample … and telephone, email and mail, or email and telephone) • Mail only • Telephone only This section … Mail Protocol This section reviews the basic steps for collecting data through the mail and offers … It should not look like junk mail. … Stamp all mail “Address Service Requested” so that undelivered mail gets returned.
  17. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-examples-3.pdf
    March 03, 2021 - Administration Number Sent Per Month National Response Rate – FY2020 (Oct 2019 – Mar 2020) Inpatient (IP) Mail … Only (per HCAHPS Protocol) 14,500 36% Patient-Centered Medical Home (PCMH) Internet & Mail 65,000 … 35% Specialty Care (SC) Internet & Mail 54,000 34% Community Care (CC) Internet & Mail 10,000 30% … Telehealth (Your Recent Visit – CG-CAHPS 4.0) Internet & Mail 15,000 (6 months) ???
  18. www.ahrq.gov/ncepcr/research-transform-primary-care/transform/profile/tai-seale.html
    April 01, 2015 - Outcomes Cholesterol control improved in patients with diabetes who sent and received more secure e-mail … Secure e-mail messaging, both between the patient and provider and among the care team, was related to … the annual number of primary care phone calls between patients who did and did not use free secure e-mail … messaging, but there was a small increase in office visits for each new e-mail thread (0.05 visits per
  19. www.ahrq.gov/ncepcr/care/coordination/quality/index.html
    July 01, 2016 - of the CCQM-PC v 1.0; Guidance for Use of CCQM-PC v 2.0 ( PDF , 339.49 KB) Formatting Guidance for Mail … Surveys Mail Materials ( PDF , 142.53 KB) Frequently Asked Questions ( PDF , 71.11 KB)
  20. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/Daudelin.pdf
    January 01, 2000 - E-mail alerts were printed by the ED unit secretary and handed to the ED physician on duty. … The e-mails also were sent to the project staff so they could understand the alert followup process … The second participating hospital used a combination of text paging and e-mail alerts. … the unit secretary to deliver the e-mail to the ED physician on duty. … Paper versions of the reports were distributed monthly, by mail, to each physician’s office.

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