-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ask-question-webinar.pdf
June 02, 2025 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
51
mailto:cahps1
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/measures-cg30-2309.pdf
June 01, 2017 - or Website (1 item)
• Getting Timely Answers to Medical Questions by E-mail (2 items)
• Helpfulness … Usually
• Always
Health Information Technology Item Set
Getting Timely Appointments Through E-mail … or Website
HIT3 Patient got an appointment using e-mail or website as soon as needed
Response Options … • Never
• Sometimes
• Usually
• Always
Getting Timely Answers to Medical Questions by E-Mail … answer to an e-mailed medical question as soon as
needed
HIT6 All of the questions in patient’s e-mail
-
www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/119-alabama-alcc-fax-campaign.pdf
June 02, 2025 - Coaching for practie staff to improve the quality
of care your pratice provides
For more information e-mail
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/Davis.pdf
February 12, 2004 - Process: A standard spreadsheet for data collection through
e-mail was created and implemented. … A standardized spreadsheet for data collection
using e-mail was created, and the data were placed in … An e-mail system
for data collection and reporting was implemented in November 2002 and will be
used … The e-mail address and phone number of the PSC are clearly noted at the
right and left of the heading … E-mail problems due to virus assaults on various DoD
and other Internet servers occasionally complicated
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-wrap-up-fry.pdf
June 13, 2017 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
52
mailto:cahps1
-
www.ahrq.gov/research/findings/final-reports/crctoolkit/crctoolkit2.html
April 01, 2018 - Mail screening materials.
Track screening.
Provide feedback.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol4/Advances-Fricton_21.pdf
April 17, 2008 - wills
79.1
(0.7, 0.9)
76.3
(0.6, 0.9)
69.6
(0.5, 0.8) 75.0
Confidential doctor-patient e-mail … groups for
health issues
42.9
(0.3, 0.6)
37.8
(0.2, 0.6)
41.8
(0.3, 0.6) 40.9
Receive e-mail … procedures, e.g., MRI scans, surgeries
67.2
(0.5, 0.8)
59.0
(0.4, 0.7)
45.7
(0.3, 0.6) 57.3
E-mail … correspondence to: James Fricton, DDS, University of Minnesota, 6-320 Moos,
Minneapolis, MN 55455; e-mail
-
www.ahrq.gov/ncepcr/care/coordination/quality/formatting-guidance.html
December 01, 2017 - Atlas Update
Care Coordination Quality Measure for Primary Care (CCQM-PC): Formatting Guidance for Mail
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-virtual-research-meeting-summary_2022.pdf
January 01, 2022 - Mode Experiment Response Rates*
Survey Administration Protocol Response Rate
HCAHPS Legacy Modes
Mail … Only 22%
Phone Only 23%
Mail-Phone 31%
Web-first Modes
Web-Mail 29%
Web-Phone 30%
Web-Mail-Phone … In particular, a Web-Mail-Phone survey mode and other two-phase modes, (Web-
Phone, Mail-Phone, Web-Mail … In one application of
MBISG, the response rates to a Mail-Phone protocol were estimated to be 9-12 percentage … potential survey
updates, including adding the web mode of data collection to the current mixed mode (mail
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-closing.pdf
January 01, 2017 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
56
mailto:cahps1
-
www.ahrq.gov/faqs/index.html?page=10
If you pass a Spotlight quiz, the University of California, San Francisco (UCSF) CME office will mail … If you pass a Spotlight quiz, the University of California, San Francisco (UCSF) CME office will mail
-
www.ahrq.gov/sites/default/files/2024-01/soumerai-report.pdf
January 01, 2024 - Final Progress Report: RCT to Reduce Prescribing Errors in Hypertension
Principal Investigator: Soumerai, Stephen B.
AHRQ GRANT FINAL PROGRESS REPORT
RCT TO REDUCE PRESCRIBING ERRORS IN HYPERTENSION
Principal Investigator: Stephen B. Soumerai, ScD
Team Members:
Ken Kleinman, ScD
Sumit R. Majumdar, MD, MPH
I…
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiii.html
June 01, 2010 - to Work Survey
Data Source: Consumer Surveys
Respondent: Consumer
Mode of Data Collection: Mail … Consumer Surveys
Data Source: Consumer Surveys
Respondent: Consumer
Mode of Data Collection: Mail … services and/or their representative
Mode of Data Collection: Face-to-Face structured interviews and mail … Families of people with MR receiving Department of Mental Retardation services
Mode of Data Collection: Mail … or other proxy (family surveys)
Mode of Data Collection: In-person interview (consumer survey)
Mail
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
June 02, 2025 - Patient Comments in ACN
Press Ganey (PG) is the third-party vendor
– Administers the surveys via mail … and e-mail
– Collects the surveys
– Houses the survey data and patient comments
– Provides reports
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/6_Ed_Karls_slide_53-71.pdf
May 01, 2013 - Mail (e-surveying not yet operational)
• Different sampling rates for each clinic based on eligible … System
– University or Academic
Medical Center
– Community Health Center
– Other
• Survey Mode
– Mail
-
www.ahrq.gov/cahps/faq/index.html
January 01, 2019 - What is the rationale for the format of the mail questionnaires? … Associations of Mail Survey Length and Layout with Response Rates. … Why isn't web only (i.e., without follow-up by mail or telephone) a recommended mode of administration … A phone-only or phone-followed-by-mail protocol may also achieve the target response rate. … It is difficult, however, to achieve the target response rates with a mail questionnaire only.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/decision/research-centers/baker_crc_screening.pdf
January 01, 2014 - Improving Rates of Repeat Colorectal Cancer Screening in Community Health Centers
Research Centers for Excellence
in Clinical Preventive Services
Working to get the right services, to the right people, at the right time
Improving Rates of Repeat Colorectal Cancer
Screeni…
-
www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/postdischarge-phone.html
March 01, 2025 - If patient has lost care plan, offer to send a new copy of AHCP by mail or Email. … Do you need me to mail or Email you another copy of your care plan? … If no, ask: Would you like me to Email or mail a copy of your care plan to them?
-
www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/postdischarge-phone.html
March 01, 2025 - If patient has lost care plan, offer to send a new copy of AHCP by mail or Email. … Do you need me to mail or Email you another copy of your care plan? … If no, ask: Would you like me to Email or mail a copy of your care plan to them?
-
www.ahrq.gov/research/findings/final-reports/crcscreeningrpt/crcscreen3.html
April 01, 2018 - eligible patient did not opt out and had a valid (deliverable) mailing address that permitted us to mail