-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-analysis-program-closing-slides.pdf
June 02, 2025 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Website: www.ahrq.gov/cahps
23
mailto:cahps1@
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-closing.pdf
June 02, 2025 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
mailto:cahps1@westat.com
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-closing.pdf
June 02, 2025 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
48
mailto:cahps1
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-closing-2023.pdf
January 01, 2023 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
mailto:cahps1@westat.com
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/04-listening-voice-of-patient-webcast-closing.pdf
June 02, 2025 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Website: www.ahrq.gov/cahps/
20
mailto:cahps1
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-closing.pdf
June 02, 2025 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
43
mailto:cahps1
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-06-fry-closing.pdf
June 02, 2025 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
38
mailto: cahps1
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-closing.pdf
June 02, 2025 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Website: www.ahrq.gov/cahps
45
mailto:cahps1@
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-introducing.pdf
March 01, 2020 - Leaving the emergency room
Overall Experience
Your health care
About you
20
ED CAHPS, Mail … ED CAHPS Survey Content
ED CAHPS, Mail Version
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-closing-slides.pdf
June 02, 2025 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
58
mailto:cahps1
-
www.ahrq.gov/ncepcr/tools/self-mgmt/what.html
February 01, 2016 - Regular follow-up contact with patients via e-mail, phone, text messaging, and mailings to support them
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-closing.pdf
January 01, 2021 - Contact the HCBS CAHPS Database
E-mail: HCBSCAHPSDatabase@westat.com
Phone: 1-855-580-4657
Website
-
www.ahrq.gov/cahps/consumer-reporting/guidelines/distribution/index.html
March 01, 2016 - Distributing them as e-mail attachments.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-closing.pdf
January 01, 2022 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
55
mailto:cahps1
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-elliott.pdf
July 01, 2013 - importance
► Public reporting
► Reimbursement systems
• Well-executed standard survey approaches (mail … 2 x 3 factorial design
16
Experimental Design
Survey Mode Incentive
None (referent) $20
USPS mail
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20110511/4-lise-rybowski-closing.pdf
June 02, 2025 - E-mail: TalkingQuality@ahrq.gov
►On TalkingQuality Web site:
www.TalkingQuality.ahrq.gov 3
g
www.talkingquality.ahrq.gov
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-closing.pdf
June 02, 2025 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
www.ahrq.gov/cahps55
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-closing.pdf
June 02, 2025 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Website: www.ahrq.gov/cahps
48
For more information
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ask-question-webinar.pdf
June 02, 2025 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
51
mailto:cahps1
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/measures-cg30-2309.pdf
June 01, 2017 - or Website (1 item)
• Getting Timely Answers to Medical Questions by E-mail (2 items)
• Helpfulness … Usually
• Always
Health Information Technology Item Set
Getting Timely Appointments Through E-mail … or Website
HIT3 Patient got an appointment using e-mail or website as soon as needed
Response Options … • Never
• Sometimes
• Usually
• Always
Getting Timely Answers to Medical Questions by E-Mail … answer to an e-mailed medical question as soon as
needed
HIT6 All of the questions in patient’s e-mail