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81. Exhibit 1. Pharmacy Staff Survey Results for Acadia Pharmacy | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/exhibit-1.html
    September 01, 2020 - About Health Literacy Health Literacy Improvement Tools Professional Education and … Print materials are easy for adults with limited health literacy:    a) bottle labels 0.0% 37.5% … Sensitivity to Literacy             23. … All staff members are aware of certain behaviors that may indicate literacy problems. 25.0% 50.0% … Our staff/leadership has received awareness and sensitivity training about literacy issues. 50.0%

82. Table 2: List of Activity Guides and Their Applications in the Curriculum | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/table-2.html
    September 01, 2020 - About Health Literacy Health Literacy Improvement Tools Professional Education and … Training Health Literacy Publications Patient Engagement and Education Research Tools … in Pharmacy 1 Key Questions to Asses Patients' Health Literacy   X X X   14.8 2 … Instruments to Assess a Patient's Health Literacy Skills – Rationale and Critiques X X X X   … https://www.ahrq.gov/health-literacy/professional-training/pharmacy/table-2.html  

83. Health Literacy in Pharmacy: Introduction | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/resources/slides/intro.html
    September 01, 2020 - About Health Literacy Health Literacy Improvement Tools Professional Education and … : Health literacy skills. … Slide 2 Health Literacy Skills Slide 3 Health Literacy: An Interaction Image: Two text boxes … Slide 5 Health Literacy in America Image: A bar graph shows the following literacy data: Proficient … Slide 7 Functional Literacy of.High-Risk Populations Group Low Literacy (%) All 50 Elderly

84. Supplemental Items for the CAHPS Hospital Adult Survey: Health Literacy | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
    October 01, 2023 - Supplemental Items Supplemental Items for the CAHPS Hospital Adult Survey: Health Literacy … For more information about these items and the measures they produce, read About the CAHPS Health Literacy … Learn more about the CAHPS Health Literacy Item Sets . Related topic: Interpreter Services . … Hospitals interested in items that assess health literacy may also want to review and use supplemental … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html

85. The SHARE Approach—Health Literacy and Shared Decisionmaking: A Reference Guide for Health Care Providers | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-4.html
    November 01, 2020 - About Health Literacy Health Literacy Improvement Tools Professional Education and … adults lack full health literacy; that is approximately 9 out of 10 adults. 3 Limited health literacy … Limited health literacy leads to poor health outcomes People with limited health literacy are more … Some groups are at higher risk of limited health literacy People with limited health literacy are more … Learn more about health literacy For health literacy information from the Agency for Healthcare Research

86. Appendix 6: Sample Outline for Report of Focus Group Results | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/app-6.html
    November 01, 2019 - Health Literacy Improvement Tools Appendix 6: Sample Outline for Report of Focus … About Health Literacy Health Literacy Improvement Tools Professional Education and … Pharmacy Health Literacy Assessment Tool User's Guide Appendix 6: Sample Outline for Report of Focus … Assessment—Flow Chart Appendix 2: Health Literacy Assessment Tour Guide Appendix 3: Health Literacy … https://www.ahrq.gov/health-literacy/improve/pharmacy/guide/app-6.html  

87. Appendix 4: Samples Tables and Analyses for Pharmacy Staff Survey | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/app-4.html
    September 01, 2020 - About Health Literacy Health Literacy Improvement Tools Professional Education and … Training Health Literacy Publications Patient Engagement and Education Research Tools … Pharmacy Health Literacy Assessment Tool User's Guide Introduction Part II: Survey of Pharmacy Staff … Assessment—Flow Chart Appendix 2: Health Literacy Assessment Tour Guide Appendix 3: Health Literacy … https://www.ahrq.gov/health-literacy/improve/pharmacy/guide/app-4.html  

88. PowerPoint Slide Decks | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/resources/slides/index.html
    September 01, 2020 - About Health Literacy Health Literacy Improvement Tools Professional Education and … Training Health Literacy Publications Patient Engagement and Education Research Tools … in Pharmacy: An Introduction Guides 1 - 7 12.1, 14.5, & 14.8 2 Health Literacy in Pharmacy: … Communication Strategies Guides 7 - 11 12.1, 14.5, & 14.8 3 Advancing Health Literacy Practices … https://www.ahrq.gov/health-literacy/professional-training/pharmacy/resources/slides/index.html

89. Health Literacy in Pharmacy: Communication Strategies | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/resources/slides/strategies.html
    September 01, 2020 - About Health Literacy Health Literacy Improvement Tools Professional Education and … Slide 2 Health literacy in pharmacy Slide 3 Health Literacy: An Interaction Adults' Skills … Health Literacy: A Manual for Clinicians. … Literacy and misunderstanding prescription drug labels. … Health Literacy Universal Precautions Toolkit .

90. Advancing Health Literacy Practices in Pharmacy through Quality Improvement—Part II | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/resources/slides/part-2.html
    September 01, 2020 - About Health Literacy Health Literacy Improvement Tools Professional Education and … Slide 3 Health Literacy Quality Improvement (QI) Slide 4 Health Literacy QI There are several … Slide 5 Health Literacy QI (cont'd) There are several opportunities to improve the health literacy … : Train staff on health literacy. … Have staff watch a video on health literacy.

91. Supplemental-Health-Literacy-Hpcahps-Adult-2157-3A (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-health-literacy-hpcahps-adult-2157-3a.docx
    May 08, 2017 - CAHPS® Health Plan Survey 5.0 Supplemental Items: Health Literacy Population Version: Adult Supplemental … Items for the CAHPS® Health Plan Survey 5.0 Topic: Health Literacy Population Version: Adult Language

92. Implementation Guide for AHRQ's Making Informed Consent an Informed Choice Training Modules | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/informed-choice/guide.html
    September 01, 2020 - About Health Literacy Health Literacy Improvement Tools Professional Education and … Training Health Literacy Publications Patient Engagement and Education Research Tools … Use health literacy universal precautions. Remove language barriers. Use teach-back. … Use plain language and health literacy specialists to improve forms. … Use health literacy universal precautions X percent of patients will report that explanations of what

93. Figure 5. Overview of Medical Interpreter Standards of Practice | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/lepguide/fig5.html
    September 01, 2020 - Careers Contact Us Español FAQs Home Health Literacy … SHARE: More topics in this section Health Literacy … About Health Literacy Health Literacy Improvement Tools Professional Education and … Training Health Literacy Publications Patient Engagement and Education Research Tools … https://www.ahrq.gov/health-literacy/professional-training/lepguide/fig5.html  

94. Appendix A: Recommendations for Staff Training | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/lepguide/app-a.html
    September 01, 2020 - Careers Contact Us Español FAQs Home Health Literacy … About Health Literacy Health Literacy Improvement Tools Professional Education and … Training Health Literacy Publications Patient Engagement and Education Research Tools … Awareness of health literacy: Train providers to avoid medical jargon and to use clear communication … https://www.ahrq.gov/health-literacy/professional-training/lepguide/app-a.html  

95. Appendix C: Advisory Board Members | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/lepguide/app-c.html
    September 01, 2020 - Careers Contact Us Español FAQs Home Health Literacy … SHARE: More topics in this section Health Literacy … About Health Literacy Health Literacy Improvement Tools Professional Education and … Training Health Literacy Publications Patient Engagement and Education Research Tools … https://www.ahrq.gov/health-literacy/professional-training/lepguide/app-c.html  

96. Executive Summary | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/lepguide/exec-summary.html
    September 01, 2020 - Careers Contact Us Español FAQs Home Health Literacy … SHARE: More topics in this section Health Literacy … About Health Literacy Health Literacy Improvement Tools Professional Education and … Training Health Literacy Publications Patient Engagement and Education Research Tools … https://www.ahrq.gov/health-literacy/professional-training/lepguide/exec-summary.html  

97. Appendix D: Methods | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/lepguide/app-d.html
    September 01, 2020 - Careers Contact Us Español FAQs Home Health Literacy … SHARE: More topics in this section Health Literacy … About Health Literacy Health Literacy Improvement Tools Professional Education and … Training Health Literacy Publications Patient Engagement and Education Research Tools … https://www.ahrq.gov/health-literacy/professional-training/lepguide/app-d.html  

98. Chapter 2: Five Key Recommendations To Improve Patient Safety for LEP Patients | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/lepguide/chapter2.html
    September 01, 2020 - Careers Contact Us Español FAQs Home Health Literacy … SHARE: More topics in this section Health Literacy … About Health Literacy Health Literacy Improvement Tools Professional Education and … Training Health Literacy Publications Patient Engagement and Education Research Tools … https://www.ahrq.gov/health-literacy/professional-training/lepguide/chapter2.html  

99. Chapter 3: Improving Team Communication To Foster Safety for LEP Patients: TeamSTEPPS LEP Module | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/lepguide/chapter3.html
    September 01, 2020 - About Health Literacy Health Literacy Improvement Tools Professional Education and … Training Health Literacy Publications Patient Engagement and Education Research Tools … This may include an assessment of cultural and literacy needs. … Front desk staff rapidly and effectively communicate patient language, cultural, and literacy needs to … https://www.ahrq.gov/health-literacy/professional-training/lepguide/chapter3.html  

100. Appendix E: Resources and Tools To Address Language and Cultural Barriers and Improve Patient Safety | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/health-literacy/professional-training/lepguide/app-e.html
     September 01, 2020 - About Health Literacy Health Literacy Improvement Tools Professional Education and … Training Health Literacy Publications Patient Engagement and Education Research Tools … : Improving Health Literacy To Protect Patient Safety This public policy white paper frames the existing … communication gap between patients and caregivers as a series of challenges involving literacy, language … https://www.ahrq.gov/health-literacy/professional-training/lepguide/app-e.html