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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=12
March 19, 2024 - Communication barriers
(2)
Coordination of care
(38)
Health information technology
(21)
Health literacy … the health plan's Website was easy to understand
Adult
Health Plan
Health literacy … needed information on the health plan's Website
Adult
Health Plan
Health literacy
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/care-coordination-resource-guide.pdf
November 17, 2022 - AHA - Health literacy and patient safety: Help patients understand
This video is part of a health literacy … AHRQ - Health Literacy Universal Precautions Toolkit, 2nd Edition
This toolkit contains health literacy … v=cGtTZ_vxjyA
https://www.ahrq.gov/health-literacy/improve/precautions/tool5.html
https://www.ahrq.gov
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/sample-cover-letter.docx
March 01, 2024 - Sample Cover Letter
FIRST AND LAST NAME
LINE ONE OF ADDRESS
LINE TWO OF ADDRESS (IF ANY)
CITY, STATE ZIP
Dear [FIRST AND LAST NAME],
We at [NAME OF PRACTICE] need your help. We want to improve the care we give you and other patients. We would like you to tell us your thoughts about the care you receive from our p…
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www.qualitymeasures.ahrq.gov/ncepcr/tools/assessments/health-ap10.html
December 01, 2020 - Health literacy for better patient communication
AHRQ funded the development of the Health Literacy … Link: http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit
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www.qualitymeasures.ahrq.gov/topics/index.html?page=1
January 01, 2012 - Health Literacy Health literacy occurs when health information and services created for the public match … AHRQ's health literacy resources help health care professionals and delivery organizations make information
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www.qualitymeasures.ahrq.gov/es/topics/index.html?page=1
January 01, 2012 - Health Literacy Health literacy occurs when health information and services created for the public match … AHRQ's health literacy resources help health care professionals and delivery organizations make information
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www.qualitymeasures.ahrq.gov/cahps/item-sets/index.html
February 01, 2024 - Browse All Items
Patient Narrative Items
Patient-Centered Medical Home
Health Literacy … Children with chronic conditions
Coordination of care
Health information technology
Health literacy … Health Literacy .
Health Information Technology .
Children with Chronic Conditions .
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www.qualitymeasures.ahrq.gov/talkingquality/translate/labels/limit-info.html
November 01, 2018 - accurately using language understandable to the many Americans who are only at or below “basic” levels of literacy … Literacy in everyday life: results from the 2003 National Assessment of Adult Literacy (NCES 2007–480
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www.qualitymeasures.ahrq.gov/talkingquality/plan/your-audience/what-to-know.html
November 01, 2018 - However, studies indicate that some older audiences have substantially lower literacy skills, which can … [1] The Health Literacy of America’s Adults: Results from the 2003 National Assessment of Adult Literacy
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www.qualitymeasures.ahrq.gov/research/findings/studies/index.html?page=484
January 01, 2024 - Keywords: Elderly, Education: Patient and Caregiver, Health Literacy, Medication
Lee SY , Weiner … The researchers proposed a Health Literate Care Model that would weave health literacy strategies into … They suggested that health literacy would then become an organizational value infused into all aspects … Topics include AHRQ's Health Literacy Universal Precautions Toolkit, Accountable Care Organizations, … Toward a systems approach to health literacy research.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/14-diagnostic-safety-toolkit-references.pdf
November 24, 2020 - CAHPS Health Literacy Item Sets. Content last reviewed January 2018. … Healthcare Research and Quality, Rockville, MD. https://www.ahrq.gov/cahps/surveys-
guidance/item-sets/literacy … patient-safety/reports/issue-briefs/state-of-science.html
https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy … Agency for Healthcare Research and Quality, Rockville, MD.
https://www.ahrq.gov/health-literacy/improve … articles/PMC8103734/
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5821327/
https://www.ahrq.gov/health-literacy
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=2&search_api_fulltext=&sort=asc
Communication barriers
(2)
Coordination of care
(38)
Health information technology
(21)
Health literacy … Coverage and benefits information was confusing
Adult
Health Plan
Health literacy … and benefits information was easy to understand
Adult
Health Plan
Health literacy
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=20&search_api_fulltext=&sort=desc
Communication barriers
(2)
Coordination of care
(38)
Health information technology
(21)
Health literacy … and benefits information was easy to understand
Adult
Health Plan
Health literacy … Coverage and benefits information was confusing
Adult
Health Plan
Health literacy
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=4&search_api_fulltext=&sort=desc
Communication barriers
(2)
Coordination of care
(38)
Health information technology
(21)
Health literacy … doctor for specific illness or health condition
Adult
Health Plan
Health literacy … information patient wanted about patient's health
Adult
Health Plan
Health literacy
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=9&search_api_fulltext=&sort=asc
Communication barriers
(2)
Coordination of care
(38)
Health information technology
(21)
Health literacy … about how to make a complaint to the health plan
Adult
Health Plan
Health literacy … complaint to the health plan was easy to understand
Adult
Health Plan
Health literacy
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=4&search_api_fulltext=&sort=desc
Communication barriers
(2)
Coordination of care
(38)
Health information technology
(21)
Health literacy … medical words patient did not understand
Adult
Clinician & Group
Health literacy … C-HL3
Provider talked too fast
Adult
Clinician & Group
Health literacy
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=13&search_api_fulltext=&sort=asc
Communication barriers
(2)
Coordination of care
(38)
Health information technology
(21)
Health literacy … , sarcastic, or rude tone or manner with patient
Adult
Hospital
Health literacy … Nurses cared about patient as a person
Adult
Hospital
Health literacy
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/permission-to-bill-insurance.docx
March 01, 2024 - Permission to Bill Insurance
1. I give permission to [name of clinic or doctor’s office] to file for insurance benefits to pay for the care I receive.
2. I understand that:
· [name of clinic or doctor’s office] will send my medical information to my insurance company.
· I must pay my share of the costs.
· I must pa…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-7/share-tool7.pdf
April 01, 2014 - The best decision aids
meet cultural, and health literacy or plain language standards.
› Assess the … https://www.thinkculturalhealth.hhs.gov/content/clas.asp
› The Culture, Language, and Health Literacy … video
relays effective health care communication policies and practices,
including provider health literacy … services for culturally and linguistically diverse
populations, as well as people with limited health literacy
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=20&search_api_fulltext=&sort=desc
Communication barriers
(2)
Coordination of care
(38)
Health information technology
(21)
Health literacy … the health plan's Website was easy to understand
Adult
Health Plan
Health literacy … needed information on the health plan's Website
Adult
Health Plan
Health literacy