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  1. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=19&search_api_fulltext=&sort=desc
    would have to pay for medicines was confusing Adult Health Plan Health literacy … /she could make a complaint to the health plan Adult Health Plan Health literacy … have to pay for special services or equipment Adult Health Plan Health literacy … have to pay for special services or equipment Adult Health Plan Health literacy … have to pay for special services or equipment Adult Health Plan Health literacy
  2. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=17&search_api_fulltext=&sort=asc
    would have to pay for medicines was confusing Adult Health Plan Health literacy … /she could make a complaint to the health plan Adult Health Plan Health literacy … have to pay for special services or equipment Adult Health Plan Health literacy … have to pay for special services or equipment Adult Health Plan Health literacy … have to pay for special services or equipment Adult Health Plan Health literacy
  3. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=5&search_api_fulltext=&sort=desc
    information about health questions or concerns Adult Health Plan Health literacy … too much information about how to stay healthy Adult Health Plan Health literacy … from the health plan about how to stay healthy Adult Health Plan Health literacy … have to pay for special services or equipment Adult Health Plan Health literacy … have to pay for special services or equipment Adult Health Plan Health literacy
  4. www.qualitymeasures.ahrq.gov/talkingquality/resources/writing/good-writing.html
    July 01, 2011 - Health literacy: a prescription to end confusion. … Institute of Medicine, Committee on Health Literacy, Board on Neuroscience and Behavioral Health. … the findings of the National Adult Literacy Survey: Key Findings of the National Assessment of Adult … Literacy. … The Health Literacy of America’s Adults: Results from the 2003 National Assessment of Adult Literacy.
  5. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/pharmlitqi/slidedeck1/slidedeck1.pptx
    March 01, 2011 - First, we’ll get an overview of health literacy including an understanding of health literacy skills … about the health literacy skills of individuals. 2 Health Literacy: An Interaction 3 You are … literacy? … Health literacy is context specific. … Just like reading and writing literacy, having low health literacy does not mean having low intelligence
  6. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=11&search_api_fulltext=&sort=asc
    because of the way they spoke patient's language Adult Hospital Health literacy … answered all questions to patient's satisfaction Adult Hospital Health literacy … , sarcastic, or rude tone or manner with patient Adult Hospital Health literacy … call if patient had questions about medications Adult Hospital Health literacy … what a blood test, x-ray, or other test was for Adult Hospital Health literacy
  7. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/kripalani.ppt
    January 01, 2010 - Overview Define health literacy Describe the health care experiences of low-literacy patients Discuss … health literacy and medication use Review techniques to improve communication with low-literacy patients … , Describe the health care experiences of low-literacy patients, Discuss health literacy and medication … Understanding Health Literacy: New Estimates of the Costs of Inadequate Health Literacy. … Adult Literacy in America: A First Look at the Results of the National Adult Literacy Survey.
  8. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/pharmlitqi/slidedeck4/slidedeck4.pptx
    March 01, 2011 - Precautions Toolkit, and other AHRQ health literacy pharmacy tools. … : Train staff on health literacy Have staff watch a video on health literacy Provide a continuing education … (CE) article on health literacy to staff Regularly post health literacy facts on a bulletin board or … Health Literacy Universal Precautions Toolkit. … A Pharmacy Health Literacy Assessment Tool User’s Guide.
  9. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/health-literacy-cg-cahps-adult-spanish-2357-3b.docx
    December 20, 2017 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Health Literacy Population Version: Adult … Supplemental Items for the CAHPS® Clinician & Group Survey 3.0 Topic: Health Literacy Population Version
  10. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/health-literacy-hp-cahps-adult-spanish-2157-3b.docx
    December 20, 2017 - CAHPS® Health Plan Survey 5.0 Supplemental Items: Health Literacy Population Version: Adult Supplemental … Items for the CAHPS® Health Plan Survey 5.0 Topic: Health Literacy Population Version: Adult Language
  11. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/pharmlitap2.pdf
    October 15, 2007 - A Pharmacy Health Literacy Assessment Tool User's Guide: Appendix 2 Auditor:___________________ Pharmacy … : ___________________ Date:_______________ Health Literacy Assessment Tour Guide … how “user-friendly” the physical environment of the pharmacy is, especially for patients with limited literacy … Warning labels 36 Appendix 2: Health Literacy Assessment Tour Guide (continued) 1 2 3 N/A 12. … On the telephone 39 Appendix 2: Health Literacy Assessment Tour Guide (continued) YES NO 19.
  12. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=17&search_api_fulltext=&sort=desc
    self at home were available in patient's language Adult Hospital Health literacy … the health plan's Website was easy to understand Adult Health Plan Health literacy … would have to pay for medicines was confusing Adult Health Plan Health literacy … for special services or equipment was confusing Adult Health Plan Health literacy … what a blood test, x-ray, or other test was for Adult Hospital Health literacy
  13. www.qualitymeasures.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod1-guide.html
    September 01, 2020 - Careers Contact Us Español FAQs Home Health Literacy … SHARE: More topics in this section Health Literacy … About Health Literacy Health Literacy Improvement Tools Professional Education and … Training Health Literacy Publications Patient Engagement and Education Research Tools … https://www.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod1-guide.html
  14. www.qualitymeasures.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod2-slides.html
    September 01, 2020 - About Health Literacy Health Literacy Improvement Tools Professional Education and … Training Health Literacy Publications Patient Engagement and Education Research Tools … principles Slide 39: Patient resources use health literacy principles, cont. … Return to Contents Slide 38: Patient resources use health literacy principles Slide Content: … Return to Contents Slide 39: Patient resources use health literacy principles, cont.
  15. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/pharmlitqi/slidedeck3/slidedeck3.pptx
    March 01, 2011 - So in the case of health literacy, for example, what health literacy practice improvements are we trying … So, in the case of health literacy, what evidence-based health literacy practices could be implemented … , often to identify problems to address or improve their health literacy practices. 20 Health Literacy … of health literacy issues Detect barriers that prevent individuals with low health literacy from accessing … Quite the contrary: as we discussed earlier (in Health Literacy: Introduction and Health Literacy: Communications
  16. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=4&search_api_fulltext=&sort=asc
    for specific illness or health condition Adult Clinician & Group Health literacy … health condition were easy to understand Adult Clinician & Group Health literacy … patient was going to follow instructions Adult Clinician & Group Health literacy … Patient started a prescription medicine Adult Clinician & Group Health literacy … understand instructions about medicines Adult Clinician & Group Health literacy
  17. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=3&search_api_fulltext=&sort=asc
    answered all questions to patient's satisfaction Adult Hospital Health literacy … because of the way they spoke patient's language Adult Hospital Health literacy … , sarcastic, or rude tone or manner with patient Adult Hospital Health literacy … answered all questions to patient's satisfaction Adult Hospital Health literacy … because of the way they spoke patient's language Adult Hospital Health literacy
  18. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=14&search_api_fulltext=&sort=desc
    call if patient had questions about medications Adult Hospital Health literacy … because of the way they spoke patient's language Adult Hospital Health literacy … answered all questions to patient's satisfaction Adult Hospital Health literacy … , sarcastic, or rude tone or manner with patient Adult Hospital Health literacy … because of the way they spoke patient's language Adult Hospital Health literacy
  19. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=10&search_api_fulltext=&sort=desc
    , sarcastic, or rude tone or manner with patient Adult Hospital Health literacy … answered all questions to patient's satisfaction Adult Hospital Health literacy … H-HL6 Nurses interrupted patient Adult Hospital Health literacy … H-HL5 Nurses talked too fast Adult Hospital Health literacy … of self at home in a language other than English Adult Hospital Health literacy
  20. Process (ppt file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/pharmlitqi/slidedeck2/slidedeck2.ppt
    March 01, 2011 - Communication Strategies Recognizing Low Health Literacy Improving Communication * * HEALTH LITERACY … of literacy– the ability to read and write, but what about health literacy? … Health literacy is context specific. … Just like reading and writing literacy, having low health literacy does not mean having low intelligence … Health Literacy: A Manual for Clinicians.

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