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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=19&search_api_fulltext=&sort=desc
would have to pay for medicines was confusing
Adult
Health Plan
Health literacy … /she could make a complaint to the health plan
Adult
Health Plan
Health literacy … have to pay for special services or equipment
Adult
Health Plan
Health literacy … have to pay for special services or equipment
Adult
Health Plan
Health literacy … have to pay for special services or equipment
Adult
Health Plan
Health literacy
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=17&search_api_fulltext=&sort=asc
would have to pay for medicines was confusing
Adult
Health Plan
Health literacy … /she could make a complaint to the health plan
Adult
Health Plan
Health literacy … have to pay for special services or equipment
Adult
Health Plan
Health literacy … have to pay for special services or equipment
Adult
Health Plan
Health literacy … have to pay for special services or equipment
Adult
Health Plan
Health literacy
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=5&search_api_fulltext=&sort=desc
information about health questions or concerns
Adult
Health Plan
Health literacy … too much information about how to stay healthy
Adult
Health Plan
Health literacy … from the health plan about how to stay healthy
Adult
Health Plan
Health literacy … have to pay for special services or equipment
Adult
Health Plan
Health literacy … have to pay for special services or equipment
Adult
Health Plan
Health literacy
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www.qualitymeasures.ahrq.gov/talkingquality/resources/writing/good-writing.html
July 01, 2011 - Health literacy: a prescription to end confusion. … Institute of Medicine, Committee on Health Literacy, Board on Neuroscience and Behavioral Health. … the findings of the National Adult Literacy Survey: Key Findings of the National Assessment of Adult … Literacy. … The Health Literacy of America’s Adults: Results from the 2003 National Assessment of Adult Literacy.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/pharmlitqi/slidedeck1/slidedeck1.pptx
March 01, 2011 - First, we’ll get an overview of health literacy including an understanding of health literacy skills … about the health literacy skills of individuals.
2
Health Literacy: An Interaction
3
You are … literacy? … Health literacy is context specific. … Just like reading and writing literacy, having low health literacy does not mean having low intelligence
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=11&search_api_fulltext=&sort=asc
because of the way they spoke patient's language
Adult
Hospital
Health literacy … answered all questions to patient's satisfaction
Adult
Hospital
Health literacy … , sarcastic, or rude tone or manner with patient
Adult
Hospital
Health literacy … call if patient had questions about medications
Adult
Hospital
Health literacy … what a blood test, x-ray, or other test was for
Adult
Hospital
Health literacy
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/kripalani.ppt
January 01, 2010 - Overview
Define health literacy
Describe the health care experiences of low-literacy patients
Discuss … health literacy and medication use
Review techniques to improve communication with low-literacy patients … ,
Describe the health care experiences of low-literacy patients,
Discuss health literacy and medication … Understanding Health Literacy: New Estimates of the Costs of Inadequate Health Literacy. … Adult Literacy in America: A First Look at the Results of the National Adult Literacy Survey.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/pharmlitqi/slidedeck4/slidedeck4.pptx
March 01, 2011 - Precautions Toolkit, and other AHRQ health literacy pharmacy tools. … :
Train staff on health literacy
Have staff watch a video on health literacy
Provide a continuing education … (CE) article on health literacy to staff
Regularly post health literacy facts on a bulletin board or … Health Literacy Universal Precautions Toolkit. … A Pharmacy Health Literacy Assessment Tool User’s Guide.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/health-literacy-cg-cahps-adult-spanish-2357-3b.docx
December 20, 2017 - CAHPS® Clinician & Group Survey 3.0 Supplemental Items: Health Literacy
Population Version: Adult … Supplemental Items for the CAHPS® Clinician & Group Survey 3.0
Topic: Health Literacy
Population Version
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/health-literacy-hp-cahps-adult-spanish-2157-3b.docx
December 20, 2017 - CAHPS® Health Plan Survey 5.0 Supplemental Items: Health Literacy
Population Version: Adult
Supplemental … Items for the CAHPS® Health Plan Survey 5.0
Topic: Health Literacy
Population Version: Adult
Language
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/pharmlitap2.pdf
October 15, 2007 - A Pharmacy Health Literacy Assessment Tool User's Guide: Appendix 2
Auditor:___________________ Pharmacy … : ___________________
Date:_______________
Health Literacy Assessment Tour Guide … how “user-friendly” the physical environment of the pharmacy is,
especially for patients with limited literacy … Warning labels
36
Appendix 2: Health Literacy Assessment Tour Guide (continued)
1 2 3 N/A
12. … On the telephone
39
Appendix 2: Health Literacy Assessment Tour Guide (continued)
YES NO
19.
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=17&search_api_fulltext=&sort=desc
self at home were available in patient's language
Adult
Hospital
Health literacy … the health plan's Website was easy to understand
Adult
Health Plan
Health literacy … would have to pay for medicines was confusing
Adult
Health Plan
Health literacy … for special services or equipment was confusing
Adult
Health Plan
Health literacy … what a blood test, x-ray, or other test was for
Adult
Hospital
Health literacy
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www.qualitymeasures.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod1-guide.html
September 01, 2020 - Careers
Contact Us
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FAQs
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More topics in this section
Health Literacy … About Health Literacy
Health Literacy Improvement Tools
Professional Education and … Training
Health Literacy Publications
Patient Engagement and Education
Research Tools … https://www.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod1-guide.html
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www.qualitymeasures.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod2-slides.html
September 01, 2020 - About Health Literacy
Health Literacy Improvement Tools
Professional Education and … Training
Health Literacy Publications
Patient Engagement and Education
Research Tools … principles Slide 39: Patient resources use health literacy principles, cont. … Return to Contents
Slide 38: Patient resources use health literacy principles
Slide Content: … Return to Contents
Slide 39: Patient resources use health literacy principles, cont.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/pharmlitqi/slidedeck3/slidedeck3.pptx
March 01, 2011 - So in the case of health literacy, for example, what health literacy practice improvements are we trying … So, in the case of health literacy, what evidence-based health literacy practices could be implemented … , often to identify problems to address or improve their health literacy practices.
20
Health Literacy … of health literacy issues
Detect barriers that prevent individuals with low health literacy from accessing … Quite the contrary: as we discussed earlier (in Health Literacy: Introduction and Health Literacy: Communications
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=4&search_api_fulltext=&sort=asc
for specific illness or health condition
Adult
Clinician & Group
Health literacy … health condition were easy to understand
Adult
Clinician & Group
Health literacy … patient was going to follow instructions
Adult
Clinician & Group
Health literacy … Patient started a prescription medicine
Adult
Clinician & Group
Health literacy … understand instructions about medicines
Adult
Clinician & Group
Health literacy
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=3&search_api_fulltext=&sort=asc
answered all questions to patient's satisfaction
Adult
Hospital
Health literacy … because of the way they spoke patient's language
Adult
Hospital
Health literacy … , sarcastic, or rude tone or manner with patient
Adult
Hospital
Health literacy … answered all questions to patient's satisfaction
Adult
Hospital
Health literacy … because of the way they spoke patient's language
Adult
Hospital
Health literacy
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=14&search_api_fulltext=&sort=desc
call if patient had questions about medications
Adult
Hospital
Health literacy … because of the way they spoke patient's language
Adult
Hospital
Health literacy … answered all questions to patient's satisfaction
Adult
Hospital
Health literacy … , sarcastic, or rude tone or manner with patient
Adult
Hospital
Health literacy … because of the way they spoke patient's language
Adult
Hospital
Health literacy
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=10&search_api_fulltext=&sort=desc
, sarcastic, or rude tone or manner with patient
Adult
Hospital
Health literacy … answered all questions to patient's satisfaction
Adult
Hospital
Health literacy … H-HL6
Nurses interrupted patient
Adult
Hospital
Health literacy … H-HL5
Nurses talked too fast
Adult
Hospital
Health literacy … of self at home in a language other than English
Adult
Hospital
Health literacy
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/pharmlitqi/slidedeck2/slidedeck2.ppt
March 01, 2011 - Communication Strategies
Recognizing Low Health Literacy
Improving Communication
*
*
HEALTH LITERACY … of literacy– the ability to read and write, but what about health literacy? … Health literacy is context specific. … Just like reading and writing literacy, having low health literacy does not mean having low intelligence … Health Literacy: A Manual for Clinicians.