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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/suppl_health_lit_items_hcahps-adult_957-3a.docx
March 11, 2016 - CAHPS® Hospital Survey Supplemental Items: Health Literacy
Population Version: Adult
Supplemental … Health Literacy Items for the CAHPS® Hospital Survey
Population Version: Adult
Language: English
These … supplemental items were developed and tested together to address various issues related to patients’ health literacy … Learn more about the CAHPS® Health Literacy Item Sets.
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/action-plan-form.docx
March 01, 2024 - Action Plan Form
My visit with: Date:
What I want to do for my health:
|_| Eat better |_| Be more active
|_| Manage my stress |_| Handle my feelings better
|_| Sleep better |_| Take my medicine
Cut down or stop: |_| smoking |_| drinking |_| drugs
|_| Something else:
Goal – One …
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/communication-self-assessment.docx
March 01, 2024 - Communication Self-Assessment
Directions: After a patient encounter, rate whether you agree, are neutral, or disagree with the statements in the table. Your self-assessment is subjective, but it allows you to examine your communication with patients honestly. After completing the assessment, think about how you could …
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/strategy-poster-templates.docx
March 01, 2024 - Key Strategies for Clear Communication
Key Strategies for Clear Communication
Use the template on the next page to make a poster reminding staff of key strategies for clear communication.
Key Strategies for
Clear Communication
Use qualified interpreters.
Slow down.
Limit content to 1 - 3 key points and reinforc…
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/release-medical-info.docx
March 01, 2024 - Release of Medical Information
Permission to share my medical records
I, [patient’s name] , born on [patient’s date of birth] , give my permission for my doctor/hospital [name of doctor or hospital that has the records] to give the medical records (described on p. 2) to [doctor who needs the records] so that they …
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/appt-reminder-letter.docx
March 01, 2024 - Appointment Reminder Letter
This is a reminder that:
[Patient name] has an appointment
For: [purpose]
With: [Clinician name]
Date: [Date]
Time: [Time]
Where: [Name of Practice or Clinic]
Address: [Address]
If you cannot come to this appointment:
Call [phone number]. When you hear the menu options, press [#]…
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/medicine-review-form.docx
March 01, 2024 - Medicine Review Form
Patient Name/ Number: _____________________________________________
Date: ____________________________________________________________
Person Completing Review: __________________________________________
1. Did the patient say they brought in all of their prescription medicine containers?
…
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/communication-observation-form.docx
March 01, 2024 - Communication Observation Form
Please observe the interaction between a patient and a clinician. After the encounter, rate whether you agree, are neutral, or disagree with the statements in the table. Feel free to write notes that can help the clinician improve their communication in the future.
Agree
Neutral
…
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/lab-results-letter.docx
March 01, 2024 - Lab Results Letter
Dear [Patient Name],
You had a blood test to measure your cholesterol on [date].
The test results show that your cholesterol is high and that we need to work together to lower it.
My office will call you to make an appointment so we can talk about this. If you have questions before your appoi…
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/medicine-review-handout.docx
March 01, 2024 - Brown Bag Medicine Review
Bring ALL Your Medicines to Your Appointment!
This includes:
· Prescription medicines.
· Over-the-counter medicines.
· Herbal medicines.
· Vitamins and supplements.
· All creams, liquids, medicines you breathe in or give yourself with a needle (a shot).
· All pills—in the bottles they came…
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/patient-portal-form.docx
March 01, 2024 - Patient Portal Feedback Form
Instructions: These questions are meant to guide your collection of feedback as you observe a patient using your portal. They are not intended for distribution directly to patients. Allow the patient to navigate the site. Ask if they could show you how to do something while on the practic…
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/sample-cover-letter.docx
March 01, 2024 - Sample Cover Letter
FIRST AND LAST NAME
LINE ONE OF ADDRESS
LINE TWO OF ADDRESS (IF ANY)
CITY, STATE ZIP
Dear [FIRST AND LAST NAME],
We at [NAME OF PRACTICE] need your help. We want to improve the care we give you and other patients. We would like you to tell us your thoughts about the care you receive from our p…
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/community-referral-form.docx
March 01, 2024 - Community Referral Form: [Practice Name]
Reason for Referral_________________________________
Name of Program: __________________________________________________
Name of Person to Ask For: ___________________________________________
Phone: ____________________________________________________________
Email: _______…
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/suggestion-box-poster.docx
March 01, 2024 - Suggestion Box Poster
Make a Suggestion Box
Make a suggestion box and use the template on the next page to make a poster.
Suggestion Box
Let us know how we are doing!
Please give us feedback.
Are staff friendly and respectful?
Are forms or written information clear or confusing?
Are our explanations and instru…
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/inclusive-language-intake-forms.docx
March 14, 2024 - Inclusive Language for Intake Forms
Below are examples of language you could use on your patient intake forms to ensure an inclusive and affirming patient experience. These questions align with United States Core Data for Interoperability Draft Version 5; however, depending on your electronic health record, you may n…
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/permission-to-bill-insurance.docx
March 01, 2024 - Permission to Bill Insurance
1. I give permission to [name of clinic or doctor’s office] to file for insurance benefits to pay for the care I receive.
2. I understand that:
· [name of clinic or doctor’s office] will send my medical information to my insurance company.
· I must pay my share of the costs.
· I must pa…
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/teach-back-method-poster.pdf
May 29, 2024 - laura.nawrocki
Stamp
Blank Page
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/action-plan-form-example.docx
August 25, 2023 - Action Plan Form Example
My visit with: Dr. Benjamin Thomas Date: August 25, 2023
What I want to do for my health:
|_| Eat better |X| Be more active
|_| Manage my stress |_| Handle my feelings better
|_| Sleep better |_| Take my medicine
Cut down or stop: |_| smoking |_| drinking |_| drugs
|_| Some…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/suppl_interpreter_services_items_hcahps-adult_957-4a.docx
March 10, 2016 - CAHPS® Hospital Survey Supplemental Items: Interpreter Services
Population Version: Adult
Supplemental Interpreter Services Items for the CAHPS® Hospital Survey
Population Version: Adult
Language: English
Use with HCAHPS: These supplemental items were designed to be added to the Adult version of HCAHPS, which is im…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy/realm.pdf
February 23, 2016 - REALM-SF Score Sheet
REALM-SF Score Sheet
Patient ID #: ________________________ Date: ___________ Examiner Initials: ____
Behavior _____
Exercise _____
Menopause _____
Rectal _____
Antibiotics _____
Anemia _____
Jaundice _____
TOTAL SCORE ______
Admin…