-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/fry-administering.pdf
June 02, 2025 - CAHPS
Survey
18
19
Examples of CAHPS
Supplemental Items
• Shared Decision-Making
• Health Literacy
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfepc-fullguide-final508.pdf
April 01, 2018 - Improve
communication
and health literacy
through
Teach-Back. … Teach-Back
� Improves commuication and health literacy.
� Ensures the effective transfer of information … Teach-back is an evidence-based health literacy intervention that promotes patient
engagement, patient … ’ health literacy. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html
http://qualitysafety.bmj.com
-
www.ahrq.gov/talkingquality/translate/display/index.html
May 01, 2019 - cognitive testing of this approach show that it is extremely easy to understand for consumers at various literacy … minus two, ideas in their short-term memory at one time, [ 4 ] and those who are older or have lower literacy … [2] To learn more about quantitative literacy, see:
Paulos JA. … Innumeracy: Mathematical Illiteracy and its Consequences. New York: Hill and Wang; 2001.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/supplemental-interpreter-hpcahps-adult_2157-4a.docx
June 02, 2025 - CAHPS® Health Plan Survey 5.0 Supplemental Items: Interpreter Services
Population Version: Adult
Supplemental Items for the CAHPS® Health Plan Survey 5.0
Topic: Interpreter Services
Population Version: Adult
Language: English
Users of the CAHPS® Health Plan Survey are free to incorporate supplemental items in or…
-
www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2019qdr-core-measures-quality.pdf
January 01, 2019 - Measure Title (Data Source)
Baseline Rate and
Year
Current Rate and
Year AAPC P Value
Health Literacy … proficiency who
had a usual source of care (MEPS)
58.5% in 2014 65.9% in 2017 -6.0 0.017
Health Literacy … Measure Title (Data Source)
Baseline Rate and
Year
Current Rate and
Year AAPC P Value
Health Literacy … explained
things in a way they could understand
(MEPS)
9.0% in 2002 7.4% in 2017 -3.3 0
Health Literacy … office or clinic visit in the last 12
months (MEPS)
14.4% in 2002 12.8% in 2017 -1.9 0
Health Literacy
-
www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool2.html
March 01, 2013 - Low health literacy, low levels of activation, depressive symptoms, 7,8 substance abuse, 9 no followup … In addition to training on the RED, effective DEs and callers should be trained on health literacy communication … It was designed with the assistance of graphic design and health literacy consultants so that the information … Providing discharge education to patients with limited English proficiency, limited health literacy,
-
www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/redtool2.html
March 01, 2013 - Low health literacy, low levels of activation, depressive symptoms, 7,8 substance abuse, 9 no followup … In addition to training on the RED, effective DEs and callers should be trained on health literacy communication … It was designed with the assistance of graphic design and health literacy consultants so that the information … Providing discharge education to patients with limited English proficiency, limited health literacy,
-
www.ahrq.gov/news/newsroom/case-studies/202003.html
June 01, 2020 - Topic(s):
Patient Safety,
Medication: Safety,
Patient and Family Engagement,
Health Literacy
-
www.ahrq.gov/patient-safety/reports/engage/interventions/warmhandoff.html
June 01, 2023 - Date: April 19, 2017
Additional AHRQ Materials – Warm Handoff
Health Literacy Universal
-
www.ahrq.gov/priority-populations/observances/hispanic-heritage/index.html
October 01, 2021 - strengths and uses health topics such as physical activity and nutrition to introduce basic language and literacy
-
www.ahrq.gov/patient-safety/reports/engage/interventions/medmanage.html
June 01, 2023 - Card
Consumers Page – Treatments & Medications
Conduct Brown Bag Medicine Reviews , Tool 8, Health Literacy
-
www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/ps-research-summary-pfe.pdf
April 30, 2025 - patients’ medical
decision-making behaviors, including patient activation, depression, and health literacy … These
measures, which make up the Recommended Organizational Health Literacy
Measurement Set (ROHL-MS … Publications: 3
https://www.ahrq.gov/health-literacy/professional-training/informed-choice.html
https … ://www.ahrq.gov/health-literacy/professional-training/informed-choice.html
https://www.ahrq.gov/health-literacy … /professional-training/informed-choice.html
https://www.ahrq.gov/health-literacy/professional-training
-
www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
March 01, 2020 - result, when these individuals need services or care, they experience linguistic, cultural, and health literacy … The variety of strategies available to help health plans reduce linguistic, cultural, and health literacy … cases include untreated chronic conditions. 10
Resources for Training Providers
AHRQ Health Literacy
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-experience-fry-webinar.pdf
January 01, 2014 - www.ahrq.gov/cahps
CAHPS Supplemental Items
Common Domains:
Shared Decision-Making
Health Literacy
-
www.ahrq.gov/sites/default/files/2024-12/thorpe-rask-report.pdf
January 01, 2024 - Research team provided education on health literacy, safe medication use, best
practices, aging and … obese patient, caring for the elderly, universal surgical protocols, clinical
communication, health & literacy … error reporting, medication errors, patient
safety, voluntary patient safety, safety culture, health literacy … Health and cultural literacy was the most recent topic.
4. … Key Words: patient safety, patient education, health literacy
-
www.ahrq.gov/news/newsroom/case-studies/201506.html
April 01, 2015 - It incorporates health literacy principles and is user-friendly for both patients going home and those
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Jack_28.pdf
February 21, 2008 - attributed to the discontinuity and
fragmentation of care at discharge.5, 6 High rates of low health literacy … therapies, dietary and other lifestyle modifications, followup
care, patient education and health literacy … patients should have access to their discharge information written in their language and at
their literacy … • May require removal of language and literacy barriers by utilizing professional interpreters. … the booklet is presented and organized in a manner designed to be
accessible to individuals of all literacy
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teachback-module-accessible.pdf
January 01, 2013 - immediately, and nearly half of the information retained is
incorrect. 1,8
Info Point 3: Low health literacy … Teaching about health literacy and clear communication. … Reducing the effects of low health literacy. Virtual Mentor 2003 Jun 1;5(6).
12.
-
www.ahrq.gov/news/newsroom/case-studies/coe0904.html
October 01, 2014 - AHRQ Product(s):
Effective Health Care Program
Topic(s):
Health Literacy
-
www.ahrq.gov/patient-safety/patients-families/consumer-exp/reporting/table2.html
August 01, 2022 - Facilitate access for diverse reporters (e.g., lower literacy, non-English speakers) and allow patient