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www.ahrq.gov/talkingquality/resources/writing/guidelines.html
September 01, 2019 - These tools will help you write effectively for an audience that includes people with a broad range of literacy … Health Literacy Online: A Guide to Writing and Designing Easy-to-Use Health Web Sites. … This guide provides information on creating health Web sites and Web content for users with limited literacy … The Health Literacy Style Manual. … Teaching Patients With Low Literacy Skills, Second Edition. Philadelphia; J.B.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=15&search_api_fulltext=&sort=desc
H-HL14
Doctors interrupted patient
Adult
Hospital
Health literacy … answered all questions to patient's satisfaction
Adult
Hospital
Health literacy … , sarcastic, or rude tone or manner with patient
Adult
Hospital
Health literacy … what a blood test, x-ray, or other test was for
Adult
Hospital
Health literacy … H-HL26
Patient had to fill out forms
Adult
Hospital
Health literacy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=6&search_api_fulltext=&sort=desc
about how to make a complaint to the health plan
Adult
Health Plan
Health literacy … about how to make a complaint to the health plan
Adult
Health Plan
Health literacy … /she could make a complaint to the health plan
Adult
Health Plan
Health literacy … would have to pay for medicines was confusing
Adult
Health Plan
Health literacy … found information about coverage and benefits
Adult
Health Plan
Health literacy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=12&search_api_fulltext=&sort=asc
H-HL26
Patient had to fill out forms
Adult
Hospital
Health literacy … Staff offered patient help in filling out a form
Adult
Hospital
Health literacy … Patient was given enough time to fill out forms
Adult
Hospital
Health literacy … because of the way they spoke patient's language
Adult
Hospital
Health literacy … someone else's home, or another health facility
Adult
Hospital
Health literacy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=16&search_api_fulltext=&sort=asc
easy to understand instructions about medicines
Adult
Health Plan
Health literacy … what a blood test, x-ray, or other test was for
Adult
Health Plan
Health literacy … used medical words patient did not understand
Adult
Health Plan
Health literacy … , x-ray, or other test were easy to understand
Adult
Health Plan
Health literacy … Health plan information was easy to understand
Adult
Health Plan
Health literacy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=11&search_api_fulltext=&sort=desc
someone else's home, or another health facility
Adult
Hospital
Health literacy … because of the way they spoke patient's language
Adult
Hospital
Health literacy … Patient was given enough time to fill out forms
Adult
Hospital
Health literacy … Staff offered patient help in filling out a form
Adult
Hospital
Health literacy … H-HL26
Patient had to fill out forms
Adult
Hospital
Health literacy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=16&search_api_fulltext=&sort=desc
taking care of self at home was easy to understand
Adult
Hospital
Health literacy … in writing about how to take care of self at home
Adult
Hospital
Health literacy … take care of self at home were easy to understand
Adult
Hospital
Health literacy … of self at home in a language other than English
Adult
Hospital
Health literacy … medical words patient did not understand
Adult
Clinician & Group
Health literacy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=18&search_api_fulltext=&sort=desc
easy to understand instructions about medicines
Adult
Health Plan
Health literacy … what a blood test, x-ray, or other test was for
Adult
Health Plan
Health literacy … , x-ray, or other test were easy to understand
Adult
Health Plan
Health literacy … Health plan information was easy to understand
Adult
Health Plan
Health literacy … found information about coverage and benefits
Adult
Health Plan
Health literacy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=17&search_api_fulltext=&sort=desc
understand instructions about medicines
Adult
Clinician & Group
Health literacy … explanation about possible side effects
Adult
Clinician & Group
Health literacy … help patient remember to take medicines
Adult
Clinician & Group
Health literacy … help patient remember to take medicines
Adult
Clinician & Group
Health literacy … blood test, x-ray, or other test was for
Adult
Clinician & Group
Health literacy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=4&search_api_fulltext=&sort=asc
, sarcastic, or rude tone or manner with patient
Adult
Hospital
Health literacy … what a blood test, x-ray, or other test was for
Adult
Hospital
Health literacy … test, x-ray, or other test was easy to understand
Adult
Hospital
Health literacy … H-HL26
Patient had to fill out forms
Adult
Hospital
Health literacy … Staff offered patient help in filling out a form
Adult
Hospital
Health literacy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=5&search_api_fulltext=&sort=asc
taking care of self at home was easy to understand
Adult
Hospital
Health literacy … in writing about how to take care of self at home
Adult
Hospital
Health literacy … take care of self at home were easy to understand
Adult
Hospital
Health literacy … of self at home in a language other than English
Adult
Hospital
Health literacy … for specific illness or health condition
Adult
Clinician & Group
Health literacy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=6&search_api_fulltext=&sort=asc
help patient remember to take medicines
Adult
Clinician & Group
Health literacy … explanation about possible side effects
Adult
Clinician & Group
Health literacy … understand instructions about medicines
Adult
Clinician & Group
Health literacy … Patient started a prescription medicine
Adult
Clinician & Group
Health literacy … patient was going to follow instructions
Adult
Clinician & Group
Health literacy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=7&search_api_fulltext=&sort=asc
medical words patient did not understand
Adult
Clinician & Group
Health literacy … C-HL3
Provider talked too fast
Adult
Clinician & Group
Health literacy … talked with patient about reason for visit
Adult
Clinician & Group
Health literacy … for specific illness or health condition
Adult
Clinician & Group
Health literacy … health condition were easy to understand
Adult
Clinician & Group
Health literacy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=9
February 01, 2024 - from the health plan about how to stay healthy
Adult
Health Plan
Health literacy … for special services or equipment was confusing
Adult
Health Plan
Health literacy … have to pay for special services or equipment
Adult
Health Plan
Health literacy … too much information about how to stay healthy
Adult
Health Plan
Health literacy … have to pay for special services or equipment
Adult
Health Plan
Health literacy
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/kripalani.ppt
January 01, 2010 - Overview
Define health literacy
Describe the health care experiences of low-literacy patients
Discuss … health literacy and medication use
Review techniques to improve communication with low-literacy patients … ,
Describe the health care experiences of low-literacy patients,
Discuss health literacy and medication … Understanding Health Literacy: New Estimates of the Costs of Inadequate Health Literacy. … Adult Literacy in America: A First Look at the Results of the National Adult Literacy Survey.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/pharmlitqi/slidedeck4/slidedeck4.pptx
March 01, 2011 - Precautions Toolkit, and other AHRQ health literacy pharmacy tools. … :
Train staff on health literacy
Have staff watch a video on health literacy
Provide a continuing education … (CE) article on health literacy to staff
Regularly post health literacy facts on a bulletin board or … Health Literacy Universal Precautions Toolkit. … A Pharmacy Health Literacy Assessment Tool User’s Guide.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=8&search_api_fulltext=&sort=asc
used medical words patient did not understand
Adult
Health Plan
Health literacy … P-HL3
Personal doctor talked too fast
Adult
Health Plan
Health literacy … information about health questions or concerns
Adult
Health Plan
Health literacy … doctor for specific illness or health condition
Adult
Health Plan
Health literacy … , x-ray, or other test were easy to understand
Adult
Health Plan
Health literacy
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www.ahrq.gov/sites/default/files/publications/files/pharmtrain.pdf
January 01, 2010 - Define health literacy
2. Describe the health care experiences of low-
literacy patients
3. … Define health literacy
2. Describe the health care experiences of low-
literacy patients
3. … Define health literacy
2. Describe the health care experiences of low-
literacy patients
3. … Understanding Health Literacy: New Estimates of the Costs of Inadequate Health Literacy. … Understanding Health Literacy: New Estimates of the Costs of Inadequate Health
Literacy.
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www.ahrq.gov/sites/default/files/publications2/files/pharmtrain.pdf
January 01, 2010 - Define health literacy
2. Describe the health care experiences of low-
literacy patients
3. … Define health literacy
2. Describe the health care experiences of low-
literacy patients
3. … Define health literacy
2. Describe the health care experiences of low-
literacy patients
3. … Understanding Health Literacy: New Estimates of the Costs of Inadequate Health Literacy. … Understanding Health Literacy: New Estimates of the Costs of Inadequate Health
Literacy.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/pharmtrain.pdf
January 01, 2010 - Define health literacy
2. Describe the health care experiences of low-
literacy patients
3. … Define health literacy
2. Describe the health care experiences of low-
literacy patients
3. … Define health literacy
2. Describe the health care experiences of low-
literacy patients
3. … Understanding Health Literacy: New Estimates of the Costs of Inadequate Health Literacy. … Understanding Health Literacy: New Estimates of the Costs of Inadequate Health
Literacy.