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  1. www.ahrq.gov/talkingquality/resources/writing/guidelines.html
    September 01, 2019 - These tools will help you write effectively for an audience that includes people with a broad range of literacy … Health Literacy Online: A Guide to Writing and Designing Easy-to-Use Health Web Sites. … This guide provides information on creating health Web sites and Web content for users with limited literacy … The Health Literacy Style Manual. … Teaching Patients With Low Literacy Skills, Second Edition. Philadelphia; J.B.
  2. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=15&search_api_fulltext=&sort=desc
    H-HL14 Doctors interrupted patient Adult Hospital Health literacy … answered all questions to patient's satisfaction Adult Hospital Health literacy … , sarcastic, or rude tone or manner with patient Adult Hospital Health literacy … what a blood test, x-ray, or other test was for Adult Hospital Health literacy … H-HL26 Patient had to fill out forms Adult Hospital Health literacy
  3. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=6&search_api_fulltext=&sort=desc
    about how to make a complaint to the health plan Adult Health Plan Health literacy … about how to make a complaint to the health plan Adult Health Plan Health literacy … /she could make a complaint to the health plan Adult Health Plan Health literacy … would have to pay for medicines was confusing Adult Health Plan Health literacy … found information about coverage and benefits Adult Health Plan Health literacy
  4. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=12&search_api_fulltext=&sort=asc
    H-HL26 Patient had to fill out forms Adult Hospital Health literacy … Staff offered patient help in filling out a form Adult Hospital Health literacy … Patient was given enough time to fill out forms Adult Hospital Health literacy … because of the way they spoke patient's language Adult Hospital Health literacy … someone else's home, or another health facility Adult Hospital Health literacy
  5. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=16&search_api_fulltext=&sort=asc
    easy to understand instructions about medicines Adult Health Plan Health literacy … what a blood test, x-ray, or other test was for Adult Health Plan Health literacy … used medical words patient did not understand Adult Health Plan Health literacy … , x-ray, or other test were easy to understand Adult Health Plan Health literacy … Health plan information was easy to understand Adult Health Plan Health literacy
  6. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=11&search_api_fulltext=&sort=desc
    someone else's home, or another health facility Adult Hospital Health literacy … because of the way they spoke patient's language Adult Hospital Health literacy … Patient was given enough time to fill out forms Adult Hospital Health literacy … Staff offered patient help in filling out a form Adult Hospital Health literacy … H-HL26 Patient had to fill out forms Adult Hospital Health literacy
  7. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=16&search_api_fulltext=&sort=desc
    taking care of self at home was easy to understand Adult Hospital Health literacy … in writing about how to take care of self at home Adult Hospital Health literacy … take care of self at home were easy to understand Adult Hospital Health literacy … of self at home in a language other than English Adult Hospital Health literacy … medical words patient did not understand Adult Clinician & Group Health literacy
  8. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=18&search_api_fulltext=&sort=desc
    easy to understand instructions about medicines Adult Health Plan Health literacy … what a blood test, x-ray, or other test was for Adult Health Plan Health literacy … , x-ray, or other test were easy to understand Adult Health Plan Health literacy … Health plan information was easy to understand Adult Health Plan Health literacy … found information about coverage and benefits Adult Health Plan Health literacy
  9. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=17&search_api_fulltext=&sort=desc
    understand instructions about medicines Adult Clinician & Group Health literacy … explanation about possible side effects Adult Clinician & Group Health literacy … help patient remember to take medicines Adult Clinician & Group Health literacy … help patient remember to take medicines Adult Clinician & Group Health literacy … blood test, x-ray, or other test was for Adult Clinician & Group Health literacy
  10. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=4&search_api_fulltext=&sort=asc
    , sarcastic, or rude tone or manner with patient Adult Hospital Health literacy … what a blood test, x-ray, or other test was for Adult Hospital Health literacy … test, x-ray, or other test was easy to understand Adult Hospital Health literacy … H-HL26 Patient had to fill out forms Adult Hospital Health literacy … Staff offered patient help in filling out a form Adult Hospital Health literacy
  11. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=5&search_api_fulltext=&sort=asc
    taking care of self at home was easy to understand Adult Hospital Health literacy … in writing about how to take care of self at home Adult Hospital Health literacy … take care of self at home were easy to understand Adult Hospital Health literacy … of self at home in a language other than English Adult Hospital Health literacy … for specific illness or health condition Adult Clinician & Group Health literacy
  12. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=6&search_api_fulltext=&sort=asc
    help patient remember to take medicines Adult Clinician & Group Health literacy … explanation about possible side effects Adult Clinician & Group Health literacy … understand instructions about medicines Adult Clinician & Group Health literacy … Patient started a prescription medicine Adult Clinician & Group Health literacy … patient was going to follow instructions Adult Clinician & Group Health literacy
  13. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=7&search_api_fulltext=&sort=asc
    medical words patient did not understand Adult Clinician & Group Health literacy … C-HL3 Provider talked too fast Adult Clinician & Group Health literacy … talked with patient about reason for visit Adult Clinician & Group Health literacy … for specific illness or health condition Adult Clinician & Group Health literacy … health condition were easy to understand Adult Clinician & Group Health literacy
  14. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=9
    February 01, 2024 - from the health plan about how to stay healthy Adult Health Plan Health literacy … for special services or equipment was confusing Adult Health Plan Health literacy … have to pay for special services or equipment Adult Health Plan Health literacy … too much information about how to stay healthy Adult Health Plan Health literacy … have to pay for special services or equipment Adult Health Plan Health literacy
  15. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/kripalani.ppt
    January 01, 2010 - Overview Define health literacy Describe the health care experiences of low-literacy patients Discuss … health literacy and medication use Review techniques to improve communication with low-literacy patients … , Describe the health care experiences of low-literacy patients, Discuss health literacy and medication … Understanding Health Literacy: New Estimates of the Costs of Inadequate Health Literacy. … Adult Literacy in America: A First Look at the Results of the National Adult Literacy Survey.
  16. www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/pharmlitqi/slidedeck4/slidedeck4.pptx
    March 01, 2011 - Precautions Toolkit, and other AHRQ health literacy pharmacy tools. … : Train staff on health literacy Have staff watch a video on health literacy Provide a continuing education … (CE) article on health literacy to staff Regularly post health literacy facts on a bulletin board or … Health Literacy Universal Precautions Toolkit. … A Pharmacy Health Literacy Assessment Tool User’s Guide.
  17. www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=8&search_api_fulltext=&sort=asc
    used medical words patient did not understand Adult Health Plan Health literacy … P-HL3 Personal doctor talked too fast Adult Health Plan Health literacy … information about health questions or concerns Adult Health Plan Health literacy … doctor for specific illness or health condition Adult Health Plan Health literacy … , x-ray, or other test were easy to understand Adult Health Plan Health literacy
  18. www.ahrq.gov/sites/default/files/publications/files/pharmtrain.pdf
    January 01, 2010 - Define health literacy 2. Describe the health care experiences of low- literacy patients 3. … Define health literacy 2. Describe the health care experiences of low- literacy patients 3. … Define health literacy 2. Describe the health care experiences of low- literacy patients 3. … Understanding Health Literacy: New Estimates of the Costs of Inadequate Health Literacy. … Understanding Health Literacy: New Estimates of the Costs of Inadequate Health Literacy.
  19. www.ahrq.gov/sites/default/files/publications2/files/pharmtrain.pdf
    January 01, 2010 - Define health literacy 2. Describe the health care experiences of low- literacy patients 3. … Define health literacy 2. Describe the health care experiences of low- literacy patients 3. … Define health literacy 2. Describe the health care experiences of low- literacy patients 3. … Understanding Health Literacy: New Estimates of the Costs of Inadequate Health Literacy. … Understanding Health Literacy: New Estimates of the Costs of Inadequate Health Literacy.
  20. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/pharmtrain.pdf
    January 01, 2010 - Define health literacy 2. Describe the health care experiences of low- literacy patients 3. … Define health literacy 2. Describe the health care experiences of low- literacy patients 3. … Define health literacy 2. Describe the health care experiences of low- literacy patients 3. … Understanding Health Literacy: New Estimates of the Costs of Inadequate Health Literacy. … Understanding Health Literacy: New Estimates of the Costs of Inadequate Health Literacy.

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