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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/14-diagnostic-safety-toolkit-references.pdf
November 24, 2020 - CAHPS Health Literacy Item Sets. Content last reviewed January 2018. … Healthcare Research and Quality, Rockville, MD. https://www.ahrq.gov/cahps/surveys-
guidance/item-sets/literacy … patient-safety/reports/issue-briefs/state-of-science.html
https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy … Agency for Healthcare Research and Quality, Rockville, MD.
https://www.ahrq.gov/health-literacy/improve … articles/PMC8103734/
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5821327/
https://www.ahrq.gov/health-literacy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=4&search_api_fulltext=&sort=desc
Communication barriers
(2)
Coordination of care
(38)
Health information technology
(21)
Health literacy … doctor for specific illness or health condition
Adult
Health Plan
Health literacy … information patient wanted about patient's health
Adult
Health Plan
Health literacy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=4&search_api_fulltext=&sort=desc
Communication barriers
(2)
Coordination of care
(38)
Health information technology
(21)
Health literacy … medical words patient did not understand
Adult
Clinician & Group
Health literacy … C-HL3
Provider talked too fast
Adult
Clinician & Group
Health literacy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=9&search_api_fulltext=&sort=asc
Communication barriers
(2)
Coordination of care
(38)
Health information technology
(21)
Health literacy … about how to make a complaint to the health plan
Adult
Health Plan
Health literacy … complaint to the health plan was easy to understand
Adult
Health Plan
Health literacy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=13&search_api_fulltext=&sort=asc
Communication barriers
(2)
Coordination of care
(38)
Health information technology
(21)
Health literacy … , sarcastic, or rude tone or manner with patient
Adult
Hospital
Health literacy … Nurses cared about patient as a person
Adult
Hospital
Health literacy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=20&search_api_fulltext=&sort=desc
Communication barriers
(2)
Coordination of care
(38)
Health information technology
(21)
Health literacy … and benefits information was easy to understand
Adult
Health Plan
Health literacy … Coverage and benefits information was confusing
Adult
Health Plan
Health literacy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=2&search_api_fulltext=&sort=asc
Communication barriers
(2)
Coordination of care
(38)
Health information technology
(21)
Health literacy … Coverage and benefits information was confusing
Adult
Health Plan
Health literacy … and benefits information was easy to understand
Adult
Health Plan
Health literacy
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ce.effectivehealthcare.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-atlas3-2.html
October 01, 2013 - alcohol misuse
Patient Element
Potential Measure M
Item
Description
Title
Patient health literacy … Domain
Health literacy (patient)
Data source
Patient/individual survey
Calculation method
This … This measure may be reported as the percentage of patients achieving adequate health literacy. … Notes
Principles for this measure may be adapted from the Rapid Estimate of Adult Literacy in Medicine—Short … Domain
Health literacy (patient)
Data source
Patient/individual survey
Calculation method
This
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool4.html
March 01, 2013 - Role of Culture, Language, and Health Literacy in Readmissions
Improving the discharge process for … Health Literacy and Its Relationship to Readmissions
Health literacy refers to a patient's ability … and that health literacy barriers are more common among minority adults and those who did not speak … Sickness and the stress of hospitalization can lower health literacy, so all patients are at risk of … misunderstanding important information. 11
Limited health literacy has been linked to more frequent
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/inclusive-language-intake-forms.docx
March 14, 2024 - Inclusive Language for Intake Forms
Below are examples of language you could use on your patient intake forms to ensure an inclusive and affirming patient experience. These questions align with United States Core Data for Interoperability Draft Version 5; however, depending on your electronic health record, you may n…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/permission-to-bill-insurance.docx
March 01, 2024 - Permission to Bill Insurance
1. I give permission to [name of clinic or doctor’s office] to file for insurance benefits to pay for the care I receive.
2. I understand that:
· [name of clinic or doctor’s office] will send my medical information to my insurance company.
· I must pay my share of the costs.
· I must pa…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-7/share-tool7.pdf
April 01, 2014 - The best decision aids
meet cultural, and health literacy or plain language standards.
› Assess the … https://www.thinkculturalhealth.hhs.gov/content/clas.asp
› The Culture, Language, and Health Literacy … video
relays effective health care communication policies and practices,
including provider health literacy … services for culturally and linguistically diverse
populations, as well as people with limited health literacy
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/action-plan-form-example.docx
August 25, 2023 - Action Plan Form Example
My visit with: Dr. Benjamin Thomas Date: August 25, 2023
What I want to do for my health:
|_| Eat better |X| Be more active
|_| Manage my stress |_| Handle my feelings better
|_| Sleep better |_| Take my medicine
Cut down or stop: |_| smoking |_| drinking |_| drugs
|_| Some…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy/realm.pdf
February 23, 2016 - REALM-SF Score Sheet
REALM-SF Score Sheet
Patient ID #: ________________________ Date: ___________ Examiner Initials: ____
Behavior _____
Exercise _____
Menopause _____
Rectal _____
Antibiotics _____
Anemia _____
Jaundice _____
TOTAL SCORE ______
Admin…
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ce.effectivehealthcare.ahrq.gov/cahps/item-sets/index.html
April 01, 2024 - Browse All Items
Patient Narrative Items
Patient-Centered Medical Home
Health Literacy … Children with chronic conditions
Coordination of care
Health information technology
Health literacy … Health Literacy .
Health Information Technology .
Children with Chronic Conditions .
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ce.effectivehealthcare.ahrq.gov/opioids/implementing-what-works/compendium.html
December 01, 2023 - Integrate Equity - Ensure tools and resources are available in language and literacy level
Ensure that … tools and educational resources used in making decisions are available in the appropriate language and literacy … back” technique is not specific to older adults or opioids management, it is an evidence-based health literacy … Equity - Communication techniques
Communication techniques must consider various levels of health literacy
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ce.effectivehealthcare.ahrq.gov/tools/index.html?page=0
December 01, 2015 - Date Published: December 2015
Setting of Care: Hospital
AHRQ Pharmacy Health Literacy … Center
This site provides pharmacists with six health literacy tools. … Curricular modules that can help pharmacy faculty integrate health literacy quality improvement into
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ce.effectivehealthcare.ahrq.gov/es/tools/index.html?page=0
December 01, 2015 - Date Published: December 2015
Setting of Care: Hospital
AHRQ Pharmacy Health Literacy … Center
This site provides pharmacists with six health literacy tools. … Curricular modules that can help pharmacy faculty integrate health literacy quality improvement into
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ce.effectivehealthcare.ahrq.gov/es/tools/index.html
December 01, 2015 - Date Published: December 2015
Setting of Care: Hospital
AHRQ Pharmacy Health Literacy … Center
This site provides pharmacists with six health literacy tools. … Curricular modules that can help pharmacy faculty integrate health literacy quality improvement into
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=18&search_api_fulltext=&sort=asc
Communication barriers
(2)
Coordination of care
(38)
Health information technology
(21)
Health literacy … C-HL3
Provider talked too fast
Adult
Clinician & Group
Health literacy … medical words patient did not understand
Adult
Clinician & Group
Health literacy