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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/patient-feedback-questions.docx
March 01, 2024 - Health Literacy Patient Feedback Questions
These feedback questions were developed specifically to … monitor implementation of tools in the AHRQ Health Literacy Universal Precautions Toolkit. … Use these questions to conduct small tests of change as part of health literacy improvement activities … ☐Yes
☐No
Questions for Connect Patients with Literacy and Math Resources: Tool #20
1.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/advanced-practice-guide.pdf
March 01, 2016 - Resources .................................................................................. 6
Health Literacy … ......................................................................................... 6
Health Literacy … Health Literacy Resources Web Address
AHRQ Health Literacy Universal Precautions
Toolkit
https://www.ahrq.gov … Health literacy is the degree to which individuals have the capacity to obtain, process, and
understand … Strategies to improve a practice’s awareness of the health literacy of the patients they serve will
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medmanage_quickstartbrochure.pdf
December 15, 2016 - Health
Literacy Universal Precautions Toolkit, 2nd ed. … Health
Literacy Universal Precautions Toolkit, 2nd ed. … February 2015. http://www.ahrq.gov/
professionals/quality-patient-safety/quality-resources/tools/
literacy-toolkit … http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2 … -tool16.html
http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=13&search_api_fulltext=&sort=desc
Communication barriers
(2)
Coordination of care
(38)
Health information technology
(21)
Health literacy … H-HL24
Patient had to sign forms
Adult
Hospital
Health literacy … H-HL26
Patient had to fill out forms
Adult
Hospital
Health literacy … Patient had a blood test, x-ray, or other test
Adult
Hospital
Health literacy
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ce.effectivehealthcare.ahrq.gov/news/newsroom/case-studies/201905.html
September 01, 2019 - decision aid, which incorporates AHRQ’s Making Informed Consent an Informed Choice guide, Health Literacy … The team incorporated plain language, teach-back concepts, and criteria in AHRQ’s Health Literacy Universal … Studies
Impact Case Study Identifier:
2019-05
AHRQ Product(s):
Health Literacy … Assessment Tool (PEMAT)
Topic(s):
Education: Patient and Caregiver,
Health Literacy
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medmanage_quickstartfull.pdf
December 15, 2016 - Health Literacy Universal Precautions Toolkit,
2nd ed. … February 2015. http://www.
ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit … Health Literacy Universal Precautions Toolkit,
2nd ed. … February 2015. http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/
tools/literacy-toolkit … articles/PMC4020723/
http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit
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ce.effectivehealthcare.ahrq.gov/talkingquality/resources/writing/tip6.html
May 01, 2015 - National Adult Literacy Survey. … The National Adult Literacy Survey (NALS) shows literacy levels for people of different ages, races/ethnicities … Tech Commun Fourth Quarter 1985:46-52. [3] National Adult Literacy Survey: Key Findings of the National … Assessment of Adult Literacy.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/06-pfe-planning-evaluation.pdf
August 01, 2021 - observation tool
� Provider satisfaction with the strategy
[via provider feedback survey]
� D Health Literacy … for the
AHRQ CAHPS Clinician & Group
Survey https://www.ahrq.gov/cahps/
surveys-guidance/item-sets/literacy … reports/issue-briefs/state-of-science-brief1.pdf
https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=6&search_api_fulltext=&sort=desc
Communication barriers
(2)
Coordination of care
(38)
Health information technology
(21)
Health literacy … help patient remember to take medicines
Adult
Clinician & Group
Health literacy … help patient remember to take medicines
Adult
Clinician & Group
Health literacy … interest in patient's questions or concerns
Adult
Clinician & Group
Health literacy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=21&search_api_fulltext=&sort=asc
Communication barriers
(2)
Coordination of care
(38)
Health information technology
(21)
Health literacy … x-ray, or other test were easy to understand
Adult
Clinician & Group
Health literacy … , x-ray, or other test were easy to understand
Adult
Health Plan
Health literacy … give results of blood test, x-ray, or other test
Adult
Health Plan
Health literacy
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ce.effectivehealthcare.ahrq.gov/news/newsroom/case-studies/201524.html
August 01, 2015 - the Agency’s TeamSTEPPs program, its Hospital Survey on Patient Safety Culture , and its Health Literacy … "We included elements from the AHRQ Health Literacy Universal Precautions Toolkit," said Ms. … 2015-24
AHRQ Product(s):
Comprehensive Unit-based Safety Program (CUSP),
Health Literacy … Patient Safety,
Healthcare-Associated Infections (HAIs),
Quality of Care,
Health Literacy
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ce.effectivehealthcare.ahrq.gov/talkingquality/translate/presentation.html
April 01, 2016 - The 2003 National Assessment of Adult Literacy found that only 13 percent of adults were proficient in … the kinds of literacy that are critical to understanding and using a comparative quality report. [1] … Literacy in Everyday Life: Results From the 2003 National Assessment of Adult Literacy (NCES 2007–480
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ce.effectivehealthcare.ahrq.gov/patient-safety/resources/improve-discharge/index.html
July 01, 2022 - Joseph’s Hospital Improves Patient Safety Using AHRQ Tools
Health Literacy
AHRQ Health Literacy … Resources and Tools
AHRQ Health Literacy Universal Precautions Toolkit
AHRQ PSNet Primer: Health … Literacy
Patient and Family Engagement
AHRQ PSNet Primer: Patient Engagement and Safety
AHRQ Engaging
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ce.effectivehealthcare.ahrq.gov/cpi/centers/cepi/dpi.html
September 01, 2023 - Health Literacy
Use AHRQ’s collection of resources to improve organizational health literacy, including … Special Emphasis Notice (SEN): AHRQ Announces Interest in Research on Improving Organizational Health Literacy
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ce.effectivehealthcare.ahrq.gov/news/newsletters/e-newsletter/884.html
October 01, 2023 - During Health Literacy Month, AHRQ Highlights Resources To Support Patient Involvement . … During Health Literacy Month, AHRQ Highlights Resources To Support Patient Involvement
During October … , Health Literacy Month, AHRQ highlights tools and resources designed to get patients and their families … and family engagement and help healthcare organizations, leaders and professionals improve health literacy … Access more information about AHRQ’s overall effort to advance health literacy.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/advanced-practice-guide-brochure.pdf
March 01, 2016 - ...........9
Motivational Interviewing..................................................10
Health Literacy … Resources
Web Address
AHRQ Health Literacy
Universal Precautions
Toolkit
https://www.ahrq.gov/ … professionals/quality-patient-safety/
quality-resources/tools/literacy-
toolkit/index.html
AHRQ resources … Health literacy is the degree to which individuals have the
capacity to obtain, process, and understand … Strategies to improve a practice’s awareness of
the health literacy of the patients they serve will
-
ce.effectivehealthcare.ahrq.gov/news/newsletters/e-newsletter/831.html
September 01, 2022 - Spanish-Language Resources and Health Literacy Tools Featured During Hispanic Heritage Month . … Spanish-Language Resources and Health Literacy Tools Featured During Hispanic Heritage Month
As the … Spanish-speaking consumers and tools to help clinicians improve patient and family engagement and health literacy … experience for Black and White patients with inflammatory bowel disease (IBD): the importance of health literacy … The association of health literacy and postoperative complications after colorectal surgery: a cohort
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=12
May 02, 2024 - Communication barriers
(2)
Coordination of care
(38)
Health information technology
(21)
Health literacy … the health plan's Website was easy to understand
Adult
Health Plan
Health literacy … needed information on the health plan's Website
Adult
Health Plan
Health literacy
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/sample-cover-letter.docx
March 01, 2024 - Sample Cover Letter
FIRST AND LAST NAME
LINE ONE OF ADDRESS
LINE TWO OF ADDRESS (IF ANY)
CITY, STATE ZIP
Dear [FIRST AND LAST NAME],
We at [NAME OF PRACTICE] need your help. We want to improve the care we give you and other patients. We would like you to tell us your thoughts about the care you receive from our p…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/suggestion-box-poster.docx
March 01, 2024 - Suggestion Box Poster
Make a Suggestion Box
Make a suggestion box and use the template on the next page to make a poster.
Suggestion Box
Let us know how we are doing!
Please give us feedback.
Are staff friendly and respectful?
Are forms or written information clear or confusing?
Are our explanations and instru…