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  1. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/patient-feedback-questions.docx
    March 01, 2024 - Health Literacy Patient Feedback Questions These feedback questions were developed specifically to … monitor implementation of tools in the AHRQ Health Literacy Universal Precautions Toolkit. … Use these questions to conduct small tests of change as part of health literacy improvement activities … ☐Yes ☐No Questions for Connect Patients with Literacy and Math Resources: Tool #20 1.
  2. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/advanced-practice-guide.pdf
    March 01, 2016 - Resources .................................................................................. 6 Health Literacy … ......................................................................................... 6 Health Literacy … Health Literacy Resources Web Address AHRQ Health Literacy Universal Precautions Toolkit https://www.ahrq.gov … Health literacy is the degree to which individuals have the capacity to obtain, process, and understand … Strategies to improve a practice’s awareness of the health literacy of the patients they serve will
  3. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medmanage_quickstartbrochure.pdf
    December 15, 2016 - Health Literacy Universal Precautions Toolkit, 2nd ed. … Health Literacy Universal Precautions Toolkit, 2nd ed. … February 2015. http://www.ahrq.gov/ professionals/quality-patient-safety/quality-resources/tools/ literacy-toolkit … http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2 … -tool16.html http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit
  4. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=13&search_api_fulltext=&sort=desc
    Communication barriers (2) Coordination of care (38) Health information technology (21) Health literacy … H-HL24 Patient had to sign forms Adult Hospital Health literacy … H-HL26 Patient had to fill out forms Adult Hospital Health literacy … Patient had a blood test, x-ray, or other test Adult Hospital Health literacy
  5. ce.effectivehealthcare.ahrq.gov/news/newsroom/case-studies/201905.html
    September 01, 2019 - decision aid, which incorporates AHRQ’s Making Informed Consent an Informed Choice guide, Health Literacy … The team incorporated plain language, teach-back concepts, and criteria in AHRQ’s Health Literacy Universal … Studies Impact Case Study Identifier: 2019-05 AHRQ Product(s): Health Literacy … Assessment Tool (PEMAT) Topic(s): Education: Patient and Caregiver, Health Literacy
  6. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medmanage_quickstartfull.pdf
    December 15, 2016 - Health Literacy Universal Precautions Toolkit, 2nd ed. … February 2015. http://www. ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit … Health Literacy Universal Precautions Toolkit, 2nd ed. … February 2015. http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/ tools/literacy-toolkit … articles/PMC4020723/ http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit
  7. ce.effectivehealthcare.ahrq.gov/talkingquality/resources/writing/tip6.html
    May 01, 2015 - National Adult Literacy Survey. … The National Adult Literacy Survey (NALS) shows literacy levels for people of different ages, races/ethnicities … Tech Commun Fourth Quarter 1985:46-52. [3] National Adult Literacy Survey: Key Findings of the National … Assessment of Adult Literacy.
  8. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/06-pfe-planning-evaluation.pdf
    August 01, 2021 - observation tool � Provider satisfaction with the strategy [via provider feedback survey] � D Health Literacy … for the AHRQ CAHPS Clinician & Group Survey https://www.ahrq.gov/cahps/ surveys-guidance/item-sets/literacy … reports/issue-briefs/state-of-science-brief1.pdf https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy
  9. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=6&search_api_fulltext=&sort=desc
    Communication barriers (2) Coordination of care (38) Health information technology (21) Health literacy … help patient remember to take medicines Adult Clinician & Group Health literacy … help patient remember to take medicines Adult Clinician & Group Health literacy … interest in patient's questions or concerns Adult Clinician & Group Health literacy
  10. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=21&search_api_fulltext=&sort=asc
    Communication barriers (2) Coordination of care (38) Health information technology (21) Health literacy … x-ray, or other test were easy to understand Adult Clinician & Group Health literacy … , x-ray, or other test were easy to understand Adult Health Plan Health literacy … give results of blood test, x-ray, or other test Adult Health Plan Health literacy
  11. ce.effectivehealthcare.ahrq.gov/news/newsroom/case-studies/201524.html
    August 01, 2015 - the Agency’s TeamSTEPPs program, its Hospital Survey on Patient Safety Culture , and its Health Literacy … "We included elements from the AHRQ Health Literacy Universal Precautions Toolkit," said Ms. … 2015-24 AHRQ Product(s): Comprehensive Unit-based Safety Program (CUSP), Health Literacy … Patient Safety, Healthcare-Associated Infections (HAIs), Quality of Care, Health Literacy
  12. ce.effectivehealthcare.ahrq.gov/talkingquality/translate/presentation.html
    April 01, 2016 - The 2003 National Assessment of Adult Literacy found that only 13 percent of adults were proficient in … the kinds of literacy that are critical to understanding and using a comparative quality report. [1] … Literacy in Everyday Life: Results From the 2003 National Assessment of Adult Literacy (NCES 2007–480
  13. ce.effectivehealthcare.ahrq.gov/patient-safety/resources/improve-discharge/index.html
    July 01, 2022 - Joseph’s Hospital Improves Patient Safety Using AHRQ Tools Health Literacy AHRQ Health Literacy … Resources and Tools AHRQ Health Literacy Universal Precautions Toolkit AHRQ PSNet Primer: Health … Literacy Patient and Family Engagement AHRQ PSNet Primer: Patient Engagement and Safety AHRQ Engaging
  14. ce.effectivehealthcare.ahrq.gov/cpi/centers/cepi/dpi.html
    September 01, 2023 - Health Literacy Use AHRQ’s collection of resources to improve organizational health literacy, including … Special Emphasis Notice (SEN): AHRQ Announces Interest in Research on Improving Organizational Health Literacy
  15. ce.effectivehealthcare.ahrq.gov/news/newsletters/e-newsletter/884.html
    October 01, 2023 - During Health Literacy Month, AHRQ Highlights Resources To Support Patient Involvement . … During Health Literacy Month, AHRQ Highlights Resources To Support Patient Involvement During October … , Health Literacy Month, AHRQ highlights tools and resources designed to get patients and their families … and family engagement and help healthcare organizations, leaders and professionals improve health literacy … Access more information  about AHRQ’s overall effort to advance health literacy.
  16. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/advanced-practice-guide-brochure.pdf
    March 01, 2016 - ...........9 Motivational Interviewing..................................................10 Health Literacy … Resources Web Address AHRQ Health Literacy Universal Precautions Toolkit https://www.ahrq.gov/ … professionals/quality-patient-safety/ quality-resources/tools/literacy- toolkit/index.html AHRQ resources … Health literacy is the degree to which individuals have the capacity to obtain, process, and understand … Strategies to improve a practice’s awareness of the health literacy of the patients they serve will
  17. ce.effectivehealthcare.ahrq.gov/news/newsletters/e-newsletter/831.html
    September 01, 2022 - Spanish-Language Resources and Health Literacy Tools Featured During Hispanic Heritage Month . … Spanish-Language Resources and Health Literacy Tools Featured During Hispanic Heritage Month As the … Spanish-speaking consumers and tools to help clinicians improve patient and family engagement and health literacy … experience for Black and White patients with inflammatory bowel disease (IBD): the importance of health literacy … The association of health literacy and postoperative complications after colorectal surgery: a cohort
  18. ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=12
    May 02, 2024 - Communication barriers (2) Coordination of care (38) Health information technology (21) Health literacy … the health plan's Website was easy to understand Adult Health Plan Health literacy … needed information on the health plan's Website Adult Health Plan Health literacy
  19. Sample-Cover-Letter (doc file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/sample-cover-letter.docx
    March 01, 2024 - Sample Cover Letter FIRST AND LAST NAME LINE ONE OF ADDRESS LINE TWO OF ADDRESS (IF ANY) CITY, STATE ZIP Dear [FIRST AND LAST NAME], We at [NAME OF PRACTICE] need your help. We want to improve the care we give you and other patients. We would like you to tell us your thoughts about the care you receive from our p…
  20. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/suggestion-box-poster.docx
    March 01, 2024 - Suggestion Box Poster Make a Suggestion Box Make a suggestion box and use the template on the next page to make a poster. Suggestion Box Let us know how we are doing! Please give us feedback. Are staff friendly and respectful? Are forms or written information clear or confusing? Are our explanations and instru…

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