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www.ahrq.gov/hai/cauti-tools/archived-webinars/patient-family-centered-care-slides.html
December 01, 2017 - Culture Change Model Comparison Table
Objective
Kotter: Leading Change
Kouzes and Posner: Leadership … ENGAGE: Senior Leadership Partnership with the CUSP Team
Establish unit team with direct care providers … dance floor to the balcony level:
Individual challenges
System challenges
Heifetz R, Leadership … Example: representatives from other hospitals and executive leadership participation in meeting*
Slide
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www.ahrq.gov/es/patient-safety/settings/hospital/resource/pressureulcer/tool/pu6.html
October 01, 2014 - It is important that the group report to hospital leadership so that pressure ulcer prevention will have … the leadership attention needed for continued accountability and to ensure support of other divisions … It there a committee reporting to hospital leadership that monitors pressure ulcer data, holds staff … Key points from this article include:
The importance of continued leadership support and staff dedication
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/frontline-cases-studies.pdf
May 01, 2015 - UAMS leadership approved new priorities for the women’s health service line as part of a stra-
tegic … Leadership commitment and support. … The hospital and departmental leadership helped assure
the Program team of ongoing support and guidance … Despite high staff turnover on the L&D unit, the OMH leadership team has had a long tenure,
and this … Stable and committed leadership.
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv2a.html
June 01, 2010 - Consumer Survey
ID/DD only
Dignity and respect: 5 indicators
Council on Quality and Leadership … People direct decisions that affect their lives
Council on Quality and Leadership Shared Values … disabilities and people with mental illness
People choose services
Council on Quality and Leadership … population only
People choose where and with whom they live
Council on Quality and Leadership … People are free from abuse, neglect, mistreatment, and exploitation
Council on Quality and Leadership
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www.ahrq.gov/news/newsroom/case-studies/201413.html
August 01, 2014 - structured strategic framework for safety improvement that integrates communication, teamwork, and leadership … practices, staff training tools, standards for consistently measuring infection rates, methods to engage leadership
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/3_julie_susi.pdf
April 01, 2014 - Strong Communication
• Timely Patient Navigation
• Empowering the patient
• Community Outreach
• Leadership … When hiring, hand-pick your team
and allow all staff to participate in the final hiring decision
• Leadership
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www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-case1.html
November 01, 2014 - Although leadership staff for the hospital, LHC Medical Group, and ambulatory care center report directly … Hospital leadership bestows "Wow" Awards on individual staff members who go above and beyond the call … A meeting is held with the hospital leadership to discuss the recommended approach. … Integrate Lean and process improvement into leadership development and promotion. … LHC integrated Lean and Six Sigma into leadership development.
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruprev/handouts3.html
December 01, 2017 - Additional points:
Units selected for implementation should have stable leadership, with no recent … leadership changes. … Leadership should be supportive.
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www.ahrq.gov/hai/cusp/clabsi-final/clabsifinalap.html
January 01, 2013 - On a scale from 1-5, with 5 being the most engaged, how engaged has your association board and leadership … Communication with SHA Leadership, Board and Quality Council
How were SHA leaders involved in the … Did you regularly communicate your results to the SHA top leadership, board and/or quality council?
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/overviewhandouts4.html
December 01, 2017 - Verify Nursing Home Readiness
Leadership agrees to identify a change team champion and establish … Nursing leadership may assume this role or delegate the responsibility. … The timeline depends on leadership commitment, stability of staff, how familiar the facility is with
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Stalhandske2_70.pdf
March 01, 2006 - These three projects demonstrate VHA’s leadership in evidence-based practice, data and
outcomes management … Throughout the duration of the project, teams provided monthly reports to their
leadership and to project … Sustained
improvement is also important, and we found that leadership support and teamwork skills were … Furthermore, the evidence indicates that better organized teams with
good leadership and staff support … Additional leadership investment in teams would continue to advance these patient safety
improvements
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/pf-engagement/pf-engagement-slide-set.pptx
May 01, 2017 - Ambulatory Surgery
10
Factors preventing successful engagement for patients and family include3,4—
3A Leadership … Safety Program for Ambulatory Surgery
17
Alignment of patient safety culture and facility goals
Leadership … For ongoing implementation support, please refer to “A Leadership Resource for Patient and Family Engagement … Strategies.”3
3 A Leadership Resource for Patient and Family Engagement Strategies. … A Leadership Resource for Patient and Family Engagement Strategies.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module4/mod4-event-checklist.pdf
April 01, 2016 - ■ Keep leadership up-to-date on the process. … Checklist – 3
CANDOR Process Steps
Concluding the
Investigation
■ Conduct consensus meeting with leadership
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www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/resources/tools/implement/team-roster.html
March 01, 2017 - Share progress with senior leadership and board of directors.
1.
2. … Preventionist
Advocate for project goals with peers
Represent team to leadership
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Implement_Hndbook_508_v2.docx
January 28, 2011 - Step 2: Identify opportunities for involving patient and family advisors 7
Step 3: Prepare hospital leadership … , clinicians, and staff to work with advisors
The engagement of hospital leadership, clinicians, and … “I think one of the things that has been really helpful for us is the strong leadership support. … Regular communication with leadership, clinicians, and staff is important to help them understand the … leadership email bulletins or a summary of accomplishments.
-
www.ahrq.gov/hai/cusp/toolkit/content-calls/best-practices.html
April 01, 2013 - You know, how do we present this to our senior leaders and leadership and our physicians to let them … I think when people see the senior leadership there, the physicians, the staff tend to have more buy-in … So, that right there, we were very fortunate that our senior leadership was really in line with what … And then make sure that clear direction is set with your senior leadership. … information is power, and so we keep this in front of senior leadership.
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www.ahrq.gov/sites/default/files/publications/files/simulproj11.pdf
June 30, 2014 - Improving Patient Safety Through
Leadership and Team Performance in
Simulations
Principal Investigator … University of
Washington, Seattle, WA
AHRQ grant HS20295; Project period
July 1, 2011 – June 30, 2014
Team leadership … This project uses a 2 x 2
(unfamiliar vs. familiar teams and
leadership training vs. control) research … design to evaluate the impact of
leadership training and team
composition on ad hoc medical
emergency
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruprev/timeline.html
December 01, 2014 - Step 1: Verify Nursing Home Readiness
The facilitator meets with nursing home leadership to confirm … Leadership agrees to identify a change team champion and establish a multidisciplinary change team to … Nursing leadership may assume this role or delegate the responsibility. … The timeline depends on leadership commitment, stability of staff, how familiar the facility is with
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www.ahrq.gov/research/findings/final-reports/ptflow/section6.html
July 01, 2018 - Securing a Champion
As was noted earlier, the importance of securing leadership support in facilitating … Initially, hospital leadership refused to approve the purchase of WOWs because funds were limited, and … Another important factor in addressing staff resistance is leadership that is completely transparent … It is the hope of ED leadership that the night shift will soon follow in acceptance.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Implement_Hndbook_508_v2.pdf
January 28, 2011 - for involving patient and family advisors ............................ 7
Step 3: Prepare hospital leadership … , Clinicians, and Staff to Work with Advisors
for more information)
• Keeping leadership apprised … “I think one of the things that
has been really helpful for us is
the strong leadership support. … Anne Arundel Medical Center
Patient- and Family-Centered
Care Committee member
With leadership … leadership email bulletins or a
summary of accomplishments.