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  1. talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module1/module1_pu-whychange.docx
    July 12, 2017 - The Team Leaders completed these readiness assessment tools in concert with hospital leadership. … Instructor’s Note: Suggest the Team Leaders and potentially the whole Team watch the Sustainment Webinar … One of the best ways to engage leaders is to tell patient stories of harm and to discuss what drives … Leaders ask, “Why should I worry about this? What’s in it for me?” Talk to them in their language. … Three months later, the Executive Team and division leaders were scheduled to round on the units to check
  2. talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Creating_an_Improvement_Culture_2011_10_01_Transcript.pdf
    January 01, 2011 - Every Thursday at one o’ clock, all the key leaders in the organization, the CEO, the COO, the Chief … Our senior leaders wrote, I think, 4,000 thank you notes last year to frontline staff. … We take all our leaders offsite every quarter for two days and this has been incredibly important at … We rank all of our leaders with what we call management relative performance rankings, where we rank … All of our leaders are on this; all of their goals are weighted.
  3. talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a3_combo_selfassessment.docx
    June 27, 2014 - Once the individual reviews of the checklist are finished, schedule a meeting of the hospital’s key leaders … the executive leadership team and the clinical department chairs. |_| |_| |_| Overall, senior leaders … rewards (financial or nonfinancial) for high levels of patient safety. |_| |_| |_| · Our medical leaders … all levels (from top to bottom and vice versa) |_| |_| |_| Overall, our hospital holds senior leaders … actively when we identify issues related to the Quality Indicators. |_| |_| |_| · Our hospital leaders
  4. talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module1/module1_pu-whychange_slides.pptx
    June 16, 2017 - Designated pressure injury prevention Implementation Committee/Interdisciplinary Team 23 Engage Leaders … Cost avoidance estimation Patient throughput Turnover reduction Leaders: Aligning improvement efforts … MSN RN, MSN, OCN PhD An APPLE a day keeps skin breakdown away SHAREPOINT SITE 25 25 Engage Leaders … needs Information technology support Products/tools Tool 1E 37 Resource Needs Assessment Team Leaders … Engaging Leaders Webinar. 2010. Sullivan N. Chapter 21. Preventing in-facility pressure ulcers.
  5. talkingquality.ahrq.gov/hai/cusp/modules/nursing/nursing-notes.html
    December 01, 2012 - Notes The Role of the Nurse Manager module of the CUSP Toolkit addresses the role of nursing leaders … module of the Comprehensive Unit-based Safety Program (or CUSP) Toolkit addresses the role of nursing leaders … managers maintain two roles within the unit: They deliver clinical care and serve as administrative leaders … As leaders, nurse managers: Embody the vision, mission, and values of the unit and share these with … Serving as leaders and managers to their unit staff.
  6. talkingquality.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-1/guide.html
    September 01, 2017 - If leaders don’t support what you’re doing—and if leadership doesn’t feel the value of safety and hold … One of the best ways to engage leaders is to tell patient stories of harm and to discuss what drives … Leaders ask, “Why should I worry about this? What’s in it for me?” … She also checked in frequently with the day-to-day project leaders. … At the end of the Implementation Phase, the Fall Prevention Team presented to the senior hospital leaders
  7. talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a3_combo_selfassessment.pdf
    May 12, 2016 - Overall, senior leaders within our hospital are passionate about service, quality, and safety and have … • Our medical leaders (such as department chairs or medical directors) accept responsibility … Overall, our hospital holds senior leaders accountable for service, quality, and safety (e.g., CEO, … • Our hospital leaders emphasize the need for high performance on the Quality Indicators. … • Our medical leaders (such as department chairs or medical directors) accept responsibility
  8. talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursing-home-workplace-safety-resources.pdf
    January 01, 2023 - learned to improve the well-being of the healthcare workforce, including actions that individuals, leaders … Civility Tool-Kit: Resources To Empower Healthcare Leaders To Identify, Intervene, and Prevent Workplace … The American College of Healthcare Executives and the IHI/Lucian Leape Institute collaborated with leaders … It provides chief executive officers and other healthcare leaders with a useful tool for assessing and … Healthcare leaders can also download a free self-assessment tool to help decide where to start and the
  9. talkingquality.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-4/guide.html
    October 01, 2017 - Slide 24 Say: To help sustain the Fall Prevention Program, ensure senior leaders and middle … Leaders and managers can help remove barriers across departments and authorize resources for the prevention … During the early implementation of this intervention, unit leaders found that PCT bedside handoffs were … To address this issue, leaders had conversations with and coached staff about why this intervention was … Leaders continue to talk with staff about the benefits of this practice: If they complete the handoffs
  10. talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/iadapt/dutta.pdf
    December 19, 2014 - Project Aims The project aims were to: 1) Develop and test the CCA for training local leaders of … local context. 2) Develop and test a health disparities hub that can be accessed by community leaders
  11. talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-phase-two-plan.pdf
    December 01, 2018 - York-Presbyterian New York, NY Study Phase 2 How can narrative information be reported to practice leaders … updated content to feedback reports  Field second staff survey and conduct interviews with practice leaders
  12. talkingquality.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-1/slides.html
    September 01, 2017 - Image: Photograph shows leaders and medical providers seated at a table. … Slide 23: Engage Leaders It is the right thing to do—patient stories, their stories. … Leaders: Alignment of improvement efforts and organizational priorities. … Image: Photograph shows leaders and medical providers seated at a table. … Engaging Leaders Webinar. 2010. Waters HR, Korn R Jr, Colantuoni E, et al.
  13. talkingquality.ahrq.gov/news/blog/ahrqviews/long-covid-care-network.html
    March 01, 2024 - AHRQ Views Newsletter Events AHRQ Views: Blog posts from AHRQ leaders … collected input from representatives from critical constituencies such as health system and practice leaders … AHRQ Long COVID Care Network will share what they learn with primary care physicians, health system leaders
  14. talkingquality.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module1/mod1-slides.html
    March 01, 2017 - Slide 8: Modules Users Senior leaders and administrators Help teams and staff prioritize improvement … Frontline staff Engage with leaders, residents, and families in safety improvement. … Slide 9: Senior Leader Engagement Strategies to get the senior leaders onboard with the program and … Image: It shows leaders and staff around a table. … Engage senior leaders and project champions.
  15. talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module2/module2_fall-prevention.docx
    August 24, 2017 - Slide 6 SAY: Your Team Leaders met before this training to decide how the Team will operate. … Instructor’s Note: Communicate the decisions the Team Leaders made.
  16. talkingquality.ahrq.gov/news/newsletters/e-newsletter/770.html
    June 01, 2021 - AHRQ Issue Brief Calls on Healthcare Leaders To Drive Improvements in Diagnostic Safety . … AHRQ Issue Brief Calls on Healthcare Leaders To Drive Improvements in Diagnostic Safety A new AHRQ … issue brief, Leadership To Improve Diagnosis: A Call to Action , outlines strategies for healthcare leaders … The issue brief examines ways leaders can promote a shared sense of responsibility for diagnostic safety
  17. talkingquality.ahrq.gov/news/blog/ahrqviews/world-patient-safety-day.html
    September 01, 2023 - AHRQ Views Newsletter Events AHRQ Views: Blog posts from AHRQ leaders … the insights and suggestions of patients, family members, clinicians, hospital staff, and hospital leaders … Together: A National Action Plan to Advance Patient Safety provides clear direction that healthcare leaders
  18. talkingquality.ahrq.gov/news/newsroom/case-studies/201616.html
    November 01, 2016 - "In initially presenting the situation and then-current outcomes to leaders and staff, we used data and … "The data-driven approach made it asier for unit leaders to embrace the call to action, get staff engaged … The mandatory all-day training session taught unit leaders about overall quality improvement principles
  19. talkingquality.ahrq.gov/news/newsroom/case-studies/201906.html
    November 01, 2019 - “We kept leaders and staff in the loop with a variety of communications methods: our OB performance improvement … Hospital leaders assembled monthly team meetings with PowerPoint presentations, held management meetings … Nunemacher noted that system leaders use HSOPS to give feedback to staff on their areas of strength and
  20. talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/impguide/apd.html
    February 01, 2017 - Implementation Guide for the CANDOR Process: Appendix D Action Plan Template Purpose: To provide leadersLeaders (administrators, director of nursing, medical director, etc.) and any staff who are working on

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