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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-shaller.pdf
July 03, 2023 - Team has developed a Narrative Item Set (NIS) for
ambulatory patient experience surveys
• Practice leaders … 15
Standard Reporting of Patient Comments
• Survey comments distributed weekly to practice site leaders … During 9-Month Study
Intervention Period
• ACN Patient Experience Lead met monthly with practice leaders … • Monthly updates to interface with new batch of coded comments
• Monthly emails sent to practice leaders … User Support During 9-Month Study Intervention Period
Insights from Staff Interviews: 20 Practice Leaders
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module2/module2-obtaining-organizational-buy-in-support.pptx
August 14, 2015 - This module focuses on the role of organizational leaders, risk management, and frontline staff in the … To embed the CANDOR process in an organization, all leaders, caregivers, and staff need to be educated … Buy-in of all leaders can help facilitate the overall change process within the organization. … It is also important to understand how to engage senior leaders and risk management. … By helping leaders understand these connections, the leaders are better prepared to commit resources
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ce.effectivehealthcare.ahrq.gov/nursing-home/resources/qapi-leadership-rounding.html
February 01, 2021 - Resource: QAPI Leadership Rounding Guide (PDF, 138.5 KB)
Leadership rounding is a process where leaders … Rounding with staff and residents is an effective method for leaders to hear firsthand what is going … Source: CMS
Topic(s): Leadership & Management
Audience(s): Managers, Clinical Leaders
Format
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ce.effectivehealthcare.ahrq.gov/nursing-home/resources/what-matters-conversations.html
June 01, 2021 - Conversations
The first step to improving joy in work is for leaders to engage colleagues to identify … This video describes three actions to help leaders prepare for these conversations. … Source: IHI
Topic(s): Patient-Centered Care
Audience(s): Clinical Leaders; Managers
Format:
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/Best_Practices_Hosp_Leaders_508.docx
March 13, 2013 - 1: Working with Patients & Families as Advisors (Implementation Handbook)
Key Takeaways
Hospital leaders … Leaders make a commitment to patient and family engagement by:
Modeling partnerships with patients and … In doing this, it is important for leaders to find ways to communicate with staff on a regular basis. … Involve patients and families in the development of
policies and procedures
Leaders can also involve … Exploring the role of board leaders in patient- and family-centered care: a conversation.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/nursing-home/promoting-emotional-wellbeing.pdf
March 01, 2022 - Nursing home leaders and staff can engage
residents and reduce isolation while maintaining necessary … APPROACHES TO REDUCING SOCIAL ISOLATION
Recognize Signs of Depression and Anxiety
Nursing home leaders … Nursing home leaders should also remove
barriers to residents receiving mental health treatment by supporting … Additionally, nursing home leaders can modify
activities by layering strategies to minimize transmission … To keep residents safe while reducing social isolation, nursing home leaders may need to think creatively
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/lhs/lhs_case_studies_bsw.pdf
April 01, 2019 - developed a series of case studies
to help health system chief executive officers and other C-suite leaders … To achieve this, health system leaders started to set strategic objectives around quality,
hired the … With easily accessible data, health system leaders can solve problems
or implement new, more efficient … What data do C-suite leaders need to understand care continuity across service lines or
facilities? … Benchmarking their progress against other health systems also
helped leaders understand how well the
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module2/module-2-slides.pptx
March 01, 2017 - 2017
Senior Leader Engagement | ‹#›
1
Objectives
Identify characteristics of successful senior leaders … List five practices of effective leaders
Describe the responsibilities of senior leaders
Explain the … sTEtDN9BNuU
Senior Leader Engagement | ‹#›
Video 2.5: An Engaged Team Effort
17
Tools for Senior Leaders … Senior leaders
Staff
Team leaders
How does this make the world a better place? … Senior leaders are essential to –
Remove barriers
Obtain assets when needed
Empower staff to make data-driven
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ce.effectivehealthcare.ahrq.gov/evidencenow/tools/keydrivers/description.html
October 01, 2020 - At the same time, team leaders cultivate an environment where everyone takes on shared responsibility … Another important role for leaders is empowering everyone, especially those who do not traditionally … Leaders will also need to stand at the ready to defend staff for following the evidence. … Leaders should visibly use those measures to signal the importance of adapting to new evidence. … Similarly, when results are good, leaders should commend practice members and celebrate.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/Best_Practices_Hosp_Leaders_508.pdf
March 13, 2013 - and Family Engagement :: 1
Supporting Patient and Family
Engagement: Best Practices
for Hospital Leaders … sustaining a supportive
environment for patient and family engagement.(1-5) The ability of hospital leaders … Leaders make a commitment
to patient and family
engagement by:
• Modeling partnerships with
patients … In doing this, it
is important for leaders to find ways to communicate with staff on a regular basis … Exploring the role of board leaders in patient- and family-centered care: a
conversation.
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ce.effectivehealthcare.ahrq.gov/nursing-home/materials/prevention/emergency-preparedness-plans.html
May 01, 2022 - Incorporating Infection Prevention and Control into an Emergency Preparedness Plan
Nursing home leaders … and Control into an Emergency Preparedness Plan (PDF, 236 KB)
This resource provides nursing home leaders … AHRQ
Topic(s): Infection Control & Prevention; Leadership & Management
Audience(s): Clinical Leaders
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ce.effectivehealthcare.ahrq.gov/nursing-home/resources/support-staff-wellbeing-guide.html
March 01, 2021 - Well-Being and Joy in Work During and After the COVID-19 Pandemic
During the COVID-19 pandemic, healthcare leaders … This guide—which builds on the IHI Framework for Improving Joy in Work—includes actionable ideas that leaders … Topic(s): Behavioral Health Support; Leadership & Management
Audience(s): Managers; Clinical Leaders
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module2/tool-examples.docx
March 01, 2017 - Safety Modules
Examples of Technical and Adaptive
Solutions for Change
Purpose: To provide senior leaders … Senior leaders (long-term care facility administrator, director of nursing, medical director, etc.) … Having already successfully recruited their senior leaders, the team needed to find nurses to join. … Because of ties the senior leaders had with facility administration, the team was able to relay their … The senior leaders accepted responsibility for updating the site every 2 weeks.
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/candor/impguide.html
August 01, 2022 - Resolution Toolkit
Purpose: The Toolkit Implementation Guide is a reference for organizational leaders … Leaders who have accepted responsibility for implementing the CANDOR process are encouraged to share … This module describes the characteristics of successful engagement of key leaders and stakeholders, how … Some organizations may choose to assign more than one role to team leaders. … Team leaders should schedule an introductory meeting with all team members to orient the team to the
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_to_Use_Guide_508.docx
April 05, 2013 - In this case, hospital leaders may already be involved. … When talking to hospital leaders, keep your rationale short and sweet. … is to have leaders conduct rounds with patients and families. … Hospital leaders. … Also think about other leaders to involve (e.g., unit directors and nurse managers).
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_to_Use_Guide_508.pdf
February 08, 2018 - In
this case, hospital leaders may already be involved. … When talking to hospital leaders, keep your rationale short and sweet. … is to have leaders conduct
rounds with patients and families. … • Hospital leaders. … on board
Check in with hospital leaders at meetings
Have leaders conduct rounds with patients and
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/King.pdf
January 01, 2002 - ; however, the ultimate decision to train
resided with site leaders. … Leaders establish a change team that meets regularly to develop
evaluation-based plans and strategies … In Phase I, leaders plan and prepare the staff to adopt the initiative with an
extensive multilevel … The first step is for leaders to establish and personally commit to the
vision of improving patient … Leaders, change team members, and staff evaluate the progress.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module4/igleadership.pdf
March 10, 2014 - Team Leaders 8 - 9 4 mins
4. … Team leaders establish the goals of
the team and help maintain its focus. … There are two types of
leaders.
The first type is the designated team leader. … ASK:
• Who are the designated team leaders on your unit? … Tools for leaders to use with their team include the Brief, Huddle,
and Debrief.
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ce.effectivehealthcare.ahrq.gov/teamstepps/officebasedcare/module4/office_lead-ig.html
September 01, 2015 - Leaders influence team effectiveness by:
Facilitating team actions. … Leaders “impact team effectiveness not by handing down solutions…, but rather by facilitating [team] … Team leaders should cover the items on the checklist. … Developing teams and team leaders: strategies and principles. … Leader development for transforming organizations: growing leaders for tomorrow.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
January 01, 2011 - They’re going to say, “What
are the leaders telling us that we ought to pay attention to?” … So how best can leaders support those efforts
of the front line? … Gregg Meyer
One of the most powerful tools that leaders have at their beck is the bully pulpit. … What
advice would you give to health care professionals who may not work with leaders as enlightened … How can they help their leaders to engage?
Gregg Meyer
First, thank you for your kind words.