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  1. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-shaller.pdf
    July 03, 2023 - Team has developed a Narrative Item Set (NIS) for ambulatory patient experience surveys • Practice leaders … 15 Standard Reporting of Patient Comments • Survey comments distributed weekly to practice site leaders … During 9-Month Study Intervention Period • ACN Patient Experience Lead met monthly with practice leaders … • Monthly updates to interface with new batch of coded comments • Monthly emails sent to practice leaders … User Support During 9-Month Study Intervention Period Insights from Staff Interviews: 20 Practice Leaders
  2. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module2/module2-obtaining-organizational-buy-in-support.pptx
    August 14, 2015 - This module focuses on the role of organizational leaders, risk management, and frontline staff in the … To embed the CANDOR process in an organization, all leaders, caregivers, and staff need to be educated … Buy-in of all leaders can help facilitate the overall change process within the organization. … It is also important to understand how to engage senior leaders and risk management. … By helping leaders understand these connections, the leaders are better prepared to commit resources
  3. ce.effectivehealthcare.ahrq.gov/nursing-home/resources/qapi-leadership-rounding.html
    February 01, 2021 - Resource:  QAPI Leadership Rounding Guide  (PDF, 138.5 KB)  Leadership rounding is a process where leaders … Rounding with staff and residents is an effective method for leaders to hear firsthand what is going … Source:  CMS Topic(s):  Leadership & Management Audience(s):  Managers, Clinical Leaders Format
  4. ce.effectivehealthcare.ahrq.gov/nursing-home/resources/what-matters-conversations.html
    June 01, 2021 - Conversations The first step to improving joy in work is for leaders to engage colleagues to identify … This video describes three actions to help leaders prepare for these conversations. … Source:  IHI Topic(s):  Patient-Centered Care Audience(s):  Clinical Leaders; Managers Format:  
  5. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/Best_Practices_Hosp_Leaders_508.docx
    March 13, 2013 - 1: Working with Patients & Families as Advisors (Implementation Handbook) Key Takeaways Hospital leadersLeaders make a commitment to patient and family engagement by: Modeling partnerships with patients and … In doing this, it is important for leaders to find ways to communicate with staff on a regular basis. … Involve patients and families in the development of policies and procedures Leaders can also involve … Exploring the role of board leaders in patient- and family-centered care: a conversation.
  6. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/nursing-home/promoting-emotional-wellbeing.pdf
    March 01, 2022 - Nursing home leaders and staff can engage residents and reduce isolation while maintaining necessary … APPROACHES TO REDUCING SOCIAL ISOLATION Recognize Signs of Depression and Anxiety Nursing home leaders … Nursing home leaders should also remove barriers to residents receiving mental health treatment by supporting … Additionally, nursing home leaders can modify activities by layering strategies to minimize transmission … To keep residents safe while reducing social isolation, nursing home leaders may need to think creatively
  7. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/lhs/lhs_case_studies_bsw.pdf
    April 01, 2019 - developed a series of case studies to help health system chief executive officers and other C-suite leaders … To achieve this, health system leaders started to set strategic objectives around quality, hired the … With easily accessible data, health system leaders can solve problems or implement new, more efficient … What data do C-suite leaders need to understand care continuity across service lines or facilities? … Benchmarking their progress against other health systems also helped leaders understand how well the
  8. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module2/module-2-slides.pptx
    March 01, 2017 - 2017 Senior Leader Engagement | ‹#› 1 Objectives Identify characteristics of successful senior leaders … List five practices of effective leaders Describe the responsibilities of senior leaders Explain the … sTEtDN9BNuU Senior Leader Engagement | ‹#› Video 2.5: An Engaged Team Effort 17 Tools for Senior Leaders … Senior leaders Staff Team leaders How does this make the world a better place? … Senior leaders are essential to – Remove barriers Obtain assets when needed Empower staff to make data-driven
  9. ce.effectivehealthcare.ahrq.gov/evidencenow/tools/keydrivers/description.html
    October 01, 2020 - At the same time, team leaders cultivate an environment where everyone takes on shared responsibility … Another important role for leaders is empowering everyone, especially those who do not traditionally … Leaders will also need to stand at the ready to defend staff for following the evidence. … Leaders should visibly use those measures to signal the importance of adapting to new evidence. … Similarly, when results are good, leaders should commend practice members and celebrate.
  10. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/Best_Practices_Hosp_Leaders_508.pdf
    March 13, 2013 - and Family Engagement :: 1 Supporting Patient and Family Engagement: Best Practices for Hospital Leaders … sustaining a supportive environment for patient and family engagement.(1-5) The ability of hospital leadersLeaders make a commitment to patient and family engagement by: • Modeling partnerships with patients … In doing this, it is important for leaders to find ways to communicate with staff on a regular basis … Exploring the role of board leaders in patient- and family-centered care: a conversation.
  11. ce.effectivehealthcare.ahrq.gov/nursing-home/materials/prevention/emergency-preparedness-plans.html
    May 01, 2022 - Incorporating Infection Prevention and Control into an Emergency Preparedness Plan Nursing home leaders … and Control into an Emergency Preparedness Plan (PDF, 236 KB) This resource provides nursing home leaders …  AHRQ Topic(s):  Infection Control & Prevention; Leadership & Management Audience(s):  Clinical Leaders
  12. ce.effectivehealthcare.ahrq.gov/nursing-home/resources/support-staff-wellbeing-guide.html
    March 01, 2021 - Well-Being and Joy in Work During and After the COVID-19 Pandemic During the COVID-19 pandemic, healthcare leaders … This guide—which builds on the IHI Framework for Improving Joy in Work—includes actionable ideas that leaders … Topic(s):  Behavioral Health Support; Leadership & Management Audience(s):  Managers; Clinical Leaders
  13. Tool-Examples (doc file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module2/tool-examples.docx
    March 01, 2017 - Safety Modules Examples of Technical and Adaptive Solutions for Change Purpose: To provide senior leaders … Senior leaders (long-term care facility administrator, director of nursing, medical director, etc.) … Having already successfully recruited their senior leaders, the team needed to find nurses to join. … Because of ties the senior leaders had with facility administration, the team was able to relay their … The senior leaders accepted responsibility for updating the site every 2 weeks.
  14. ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/candor/impguide.html
    August 01, 2022 - Resolution Toolkit Purpose: The Toolkit Implementation Guide is a reference for organizational leadersLeaders who have accepted responsibility for implementing the CANDOR process are encouraged to share … This module describes the characteristics of successful engagement of key leaders and stakeholders, how … Some organizations may choose to assign more than one role to team leaders. … Team leaders should schedule an introductory meeting with all team members to orient the team to the
  15. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_to_Use_Guide_508.docx
    April 05, 2013 - In this case, hospital leaders may already be involved. … When talking to hospital leaders, keep your rationale short and sweet. … is to have leaders conduct rounds with patients and families. … Hospital leaders. … Also think about other leaders to involve (e.g., unit directors and nurse managers).
  16. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_to_Use_Guide_508.pdf
    February 08, 2018 - In this case, hospital leaders may already be involved. … When talking to hospital leaders, keep your rationale short and sweet. … is to have leaders conduct rounds with patients and families. … • Hospital leaders. … on board Check in with hospital leaders at meetings Have leaders conduct rounds with patients and
  17. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/King.pdf
    January 01, 2002 - ; however, the ultimate decision to train resided with site leaders. … Leaders establish a change team that meets regularly to develop evaluation-based plans and strategies … In Phase I, leaders plan and prepare the staff to adopt the initiative with an extensive multilevel … The first step is for leaders to establish and personally commit to the vision of improving patient … Leaders, change team members, and staff evaluate the progress.
  18. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module4/igleadership.pdf
    March 10, 2014 - Team Leaders 8 - 9 4 mins 4. … Team leaders establish the goals of the team and help maintain its focus. … There are two types of leaders. The first type is the designated team leader. … ASK: • Who are the designated team leaders on your unit? … Tools for leaders to use with their team include the Brief, Huddle, and Debrief.
  19. ce.effectivehealthcare.ahrq.gov/teamstepps/officebasedcare/module4/office_lead-ig.html
    September 01, 2015 - Leaders influence team effectiveness by: Facilitating team actions. … Leaders “impact team effectiveness not by handing down solutions…, but rather by facilitating [team] … Team leaders should cover the items on the checklist. … Developing teams and team leaders: strategies and principles. … Leader development for transforming organizations: growing leaders for tomorrow.
  20. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
    January 01, 2011 - They’re going to say, “What are the leaders telling us that we ought to pay attention to?” … So how best can leaders support those efforts of the front line? … Gregg Meyer One of the most powerful tools that leaders have at their beck is the bully pulpit. … What advice would you give to health care professionals who may not work with leaders as enlightened … How can they help their leaders to engage? Gregg Meyer First, thank you for your kind words.

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