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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/huddles/huddles-component-kit.docx
May 01, 2017 - Leader starts at the designated time
· Choose a consistent time to meet (e.g., 15 minutes before first … Leader has the agenda on visual display board
· Point to the agenda; don’t read it
· People practice … Leader asks each person to offer one positive safety observation or one issue about safety (e.g., a concern … the team (e.g., go clockwise)
· Pass a “talking object” to each person in turn
· Issues are noted by leader … Leader closes huddle with announcements or other message
· Thank the team
· “Huddle is now over”
·
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/067-cusp-monthly-meeting-prework.docx
April 01, 2025 - If the Senior Executive cannot make all of the CUSP meetings, the CUSP team leader(s) should make a point … best suits your CUSP work.
· Italics in the meeting agenda template represent guides for the meeting leader
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module4-leadership.pptx
January 05, 2022 - reflection.
2
Slide
Materials for This Module
Participant Workbook
Team Assessment for Leadership
Leader … Reflection
And above all: Put the patient first
Reference: Olson, Rencic, Cosby, et al., 2019
The leader … The leader of the diagnostic team and all the team members need to recognize, acknowledge, and manage … For example, after dealing with a complex diagnostic situation, the team leader may conduct a debrief … Think about a diagnostic-related situation in your office in which the team leader should have called
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/107-cusp-psychological-safety-fg.docx
April 01, 2025 - discussed so that all members can work from a shared understanding instead of a directive from the leader … A leader who encourages input from the team creates an atmosphere of trust and open communication. … The CUSP team leader knew that some personnel were afraid to speak up. … Instead of relying on assumptions, the CUSP team leader facilitated a discussion allowing each team member
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www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/hospital/2024-hospital-workplace-safety-report-ptI.pdf
January 01, 2024 - , Senior Leader
Supervisor, Manager, Department Manager, Clinical Leader, Administrator,
Director … 4,660 8%
Senior Leader, Executive, C-Suite 438 1%
Supervisor, Manager, Clinical Leader, Senior … Leader Subtotal 5,098 8%
2024 SOPS Hospital Workplace Safety Supplemental Items Report 12
Table … (Item WPD1)
79
My supervisor, manager, or clinical leader encourages
providers and staff to report … (Item WPD2)
86
My supervisor, manager, or clinical leader can be trusted to
do the right thing to
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www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit2-7.html
November 01, 2014 - Facilitator
Process Improvement staff
Executive sponsor
Department director
Team leader
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www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit1-15.html
November 01, 2014 - Management engineer/Lean leader.
Six Sigma Black Belt.
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www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit1-13.html
November 01, 2014 - Management engineer/Lean leader.
Process owner: nurse.
Physician.
Nurse practitioner (one).
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www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit5-11.html
November 01, 2014 - Advance Deployment Office staff
Project process owner
Manager in the department
Team leader
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/rick-evans-slides.pdf
March 15, 2016 - results
Overcoming Barriers
Barrier Solution
Provider buy-in Showing individual and team results
Leader … Sustaining the Effort
Annual improvement
cycles
Management training
and coaching
Senior leader
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www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit5-12.html
November 01, 2014 - Team leader from an outside department.
Return to Document
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/assemble/assemble-team-facilitator-guide.pdf
May 01, 2017 - We will start with the team
leader. … The
leader will need to be aware of and attuned to
the unit staff’s interests and needs. … ASK:
Can you identify a potential project leader at
your hospital who fits these characteristics? … The physician champion is the physician
equivalent of the nurse opinion leader or nurse
manager on … CEO/Senior Leader Checklist
The CEO/Senior Leader Checklist helps the
senior executive assign project
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www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit1-11.html
November 01, 2014 - Management engineer/Lean leader.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/onboarding/onboarding_overview_impmodel.pptx
December 01, 2017 - The surgeon leader is the surgeon equivalent of the nurse opinion leader or nurse manager on the safety … The surgeon leader also serves as the communication link between unit physicians and the team. … Surgeons on the unit have access to the surgeon leader to voice their concerns and needs. … The surgeon leader functions as the leader for unit and hospital physicians while contributing to the … ASK:
Can you identify a potential surgeon leader at your hospital that has these characteristics?
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www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit6-9.html
November 01, 2014 - sponsor
Hospital COO, VP of operations, or VP of patient care
n = 9
Management engineer/Lean leader
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www.ahrq.gov/hai/cusp/toolkit/content-calls/org-embrace-slides/slides.html
June 01, 2013 - CUSP
Focus on local processes and “defects of care”
Frontline patient safety leader
Area … Team Activities
Team meets 1-2 times per month
Separate Executive Rounds with patient safety leader … care practices
Supplies and equipment
Orders management
Protected time for patient safety leader … Directed Defects Work
Hand hygiene
One hour per month “secret shopper” from each patient safety leader … Phillips
To the right of the list is a bar chart showing Patient Safety Leader Hours Dedicated to
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/building-team-040814.pptx
January 01, 2013 - 3
Building a Successful Team:
Must be Multidisciplinary
Required:
Team Leader
Nurse Champion
Physician … Preventionist
Optional: case managers/discharge planners, etc.
4
Building a Successful Team:
The Team Leader … Ideal Characteristics:
Opinion leader, with demonstrated commitment to patient safety
Team player, … to meet project requirements
Track project progress
5
5
Building a Successful Team:
The Team Leader … Use CUSP tools to improve teamwork/patient safety
6
6
Building a Successful Team:
The Team Leader
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www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit1-9.html
November 01, 2014 - -2)
Hospital COO, VP of operations, or VP of patient care
n = 14
Management engineer/Lean leader
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/simulation-mg-toxicity.html
July 01, 2023 - Leader may call a team huddle. … Leader calls a team huddle to establish a plan of care. … Leader may call team huddle.
… Leader may call team huddle.
… Leader calls a team huddle to establish a plan of care.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/4_Rick_Evans_slides_41-46.pdf
January 01, 2013 - and training
Implementing Best Practices
• Touch Points and Service
Expectations
• Staff and Leader … Huddles
• Service Recovery programs
• MD Communication Scores
and Coaching
MGH Service Academy
Leader