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pcmh.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apc.html
August 01, 2022 - Does a licensed practitioner or an administrative leader offer an apology when appropriate?
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/4_zoe_vecchio_and_sandra_schultz.pdf
February 11, 2015 - Introducing the CAHPS Child Hospital Survey
48
CAHPS Webcast
CHOC Children’s Hospital, Orange County, California
Sandra Schultz
Manager of Customer Service
Zoë Vecchio
Director of Service Excellence
49
Agenda
1.CHOC’s choice to transition to Child HCAHPS
2.Our approach to physician engagemen…
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pcmh.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apd.html
August 01, 2022 - SHARE:
More topics in this section
Patient Safety
Patient Safety Research Summaries
Patient Safety Resources by Setting
Hospital
Fall Prevention in Hospitals Training Program
Hospital Resources
CANDOR
Family-Centered Rounds …
-
pcmh.ahrq.gov/evidencenow/projects/heart-health/research-results/research/collection.html
March 01, 2021 - complete the surveys in-person, walking through the items with the practice manager or other practice leader
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/shadowing.doc
August 08, 2012 - (That is, did the team leader quickly explain and direct the team regarding the plan of action?)
-
pcmh.ahrq.gov/funding/grantee-profiles/grtprofile-fairbanks.html
December 01, 2023 - SHARE:
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Funding & Grants
Notice of Funding Opportunities
Research Policies
Funding Priorities
Training & Education Funding
Grant Application, Review & Award Process
Post Award Grants Management
AHR…
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pcmh.ahrq.gov/news/blog/ahrqviews/academy-health-2022-meeting.html
May 01, 2022 - SHARE:
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News
Newsroom
Blog
AHRQ Views
Newsletter
Events
AHRQ Views: Blog posts from AHRQ leaders
AcademyHealth’s Annual Research Meeting: An Opportunity to Connect, Engage, and Ins…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/nhqr02/asthqwork.doc
April 01, 2006 - LEARNING OBJECTIVES OF THIS WORKBOOK
Asthma Care Quality Improvement:
A Workbook for State Action
Prepared by:
Karen Ho, M.H.S.
Rosanna M. Coffey, Ph.D.
DonnaRae Castillo, M.A.
U.S. Department of Health and Human Services
Agency for Healthcare Research and Quality
Rockville, Maryland
www.ahrq.hhs.gov
AHRQ Pu…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursing-home-workplace-safety-resources.pdf
January 01, 2023 - Nursing Home Workplace Safety Resource List
Improving Workplace Safety in Nursing Homes:
A Resource List for Users of the AHRQ Workplace
Safety Supplemental Item Set
Purpose
This document includes references to websites and other publicly available resources nursing
homes can use to improve workplace safety fo…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.pdf
August 01, 2010 - Have a nurse manager or other staff leader observe shift report and provide
feedback to individual nurses … They also obtained patient feedback by adding questions about
bedside shift report to their daily leader
-
pcmh.ahrq.gov/news/blog/ahrqviews/lhs-scientist-training.html
January 01, 2024 - SHARE:
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News
Newsroom
Blog
AHRQ Views
Newsletter
Events
AHRQ Views: Blog posts from AHRQ leaders
AHRQ and PCORI Invest in Learning Health Systems Scientist Training
JAN …
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pcmh.ahrq.gov/news/blog/ahrqviews/patient-safety-stakeholders.html
March 01, 2021 - SHARE:
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Newsroom
Blog
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Newsletter
Events
AHRQ Views: Blog posts from AHRQ leaders
Working Together to Tackle Our Most Pressing Safety Issues
MAR
19
20…
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pcmh.ahrq.gov/news/blog/ahrqviews/burnout-in-primary-care-guide.html
April 01, 2023 - SHARE:
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Newsroom
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AHRQ Views
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Events
AHRQ Views: Blog posts from AHRQ leaders
New Guide Offers Strategies To Reduce Clinician Burdens
APR
24
2023 …
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-phase-two-plan.pdf
December 01, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care
Plan for Phase Two
Tara Servati, M.P.H.
Patient Experience Specialist for the Ambulatory Care
Network, New York-Presbyterian
New York, NY
Study Phase 2
How can narrative information be reported to
practice leaders and clinic…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigtrainer.pdf
July 01, 2012 - Since these problems put LEP patients at
risk, it is important that you or your team leader raise these … The team leader is responsible for organizing a short briefing to
discuss essential team information … membership and roles—who is on the team (including
the interpreter) and who is the designated team leader … DISCUSSION:
• Who is the team leader? … • How did the leader establish psychological safety for the
team?
-
pcmh.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4.html
August 01, 2022 - The executive sponsor (CMO, CNO, or other senior leader):
Provides guidance and assistance in making
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pcmh.ahrq.gov/hai/cusp/toolkit/shadowing.html
December 01, 2012 - ( That is, did the team leader quickly explain and direct the team regarding the plan of action?)
-
pcmh.ahrq.gov/teamstepps/instructor/fundamentals/module5/slsitmonitor.html
July 01, 2018 - Matthews, the Team Leader, is calling out orders for drugs, X-rays, and labs.
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module6/igmutualsupp.pdf
February 19, 2014 - facilitates teamwork by identifying the
individuals among which information must be communicated,
a leader … information
about the environment or the patient is identified for
communication and decisionmaking by the leader … Team members must respect and support the authority of the team
leader while clearly asserting suggestions … This overcomes our natural tendency to believe the
team leader must always know what he or she is doing
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module3/mod03-gap-analysis-guide.pdf
April 01, 2016 - impractical to find a neutral individual, ensure that at the beginning of each session, the focus group leader … Does a licensed practitioner or administrative leader offer an apology when appropriate?
i. … Does a licensed practitioner or an administrative
leader offer an apology when appropriate?