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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/health-share-of-oregon-case-study.pdf
September 01, 2016 - Case Study: Improving Customer Service at Health Share of Oregon
Case Study
1
Improving Customer Service at Health Share of Oregon
Introduction
There are many ways to evaluate the delivery of
customer service in a health plan. Chief among
these strategies is the assessment of enrollees’
experiences with cust…
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effectivehealthcare.ahrq.gov/sites/default/files/related_files/health-careassociated-infections_disposition-comments.pdf
November 30, 2012 - Set more explicit research needs and priorities and identify
potential resource needs to address the knowledge … limited duration of post-
intervention assessment is specifically highlighted in the
discussion as a knowledge … To my
knowledge, there were no studies that were overlooked and I
am not aware of any bias regarding
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cds.ahrq.gov/sites/default/files/cds/artifact/1066/2023_Intervention_Content_T2DM_Part_Two_Counseling.xlsx
January 01, 2023 - interactive tool to learn about each component of the nutrition label and a "fun facts quiz" to test knowledge
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digital.ahrq.gov/sites/default/files/docs/2010-02-24%20Transitions%20In%20Care%20(4).pdf
January 01, 2010 - IT promotes
best practices in the adoption and implementation of health IT
through a robust online knowledge
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effectivehealthcare.ahrq.gov/sites/default/files/related_files/deprescribing-protocol.pdf
July 01, 2023 - measures
(e.g., barriers, facilitators,
resources [cost, staff, time])
Measures of only patient knowledge
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psnet.ahrq.gov/sites/default/files/2024-05/spotlight_case_managing_complexity_in_diagnosis_-_slides_final.pptx
January 01, 2024 - problem; these mental models are specific to the individual diagnostician and shaped by their previous knowledge
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digital.ahrq.gov/sites/default/files/docs/publication/uc1hs015354-rachman-final-report-2007.pdf
January 01, 2007 - site
• Developed web based training platform, training manuals and materials
• Utilized a knowledge
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www.ahrq.gov/downloads/pub/advances2/vol1/Advances-Ruddick_61.pdf
March 09, 2008 - The primary goal of the
PSIC is to improve patient safety by providing the knowledge and skills necessary
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psnet.ahrq.gov/web-mm/lost-transition
November 17, 2010 - Use written and verbal tools to augment transfer knowledge.
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digital.ahrq.gov/sites/default/files/docs/survey/improving-sickle-cell-transitions-focus-group-moderator-guide-%20it-developers.pdf
June 16, 2021 - conducts Annual Transition Readiness
Assessments of youth/family to address gaps in preparation,
knowledge
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruprev/exercises3.html
December 01, 2017 - This is a case where clinical judgment and knowledge of the residents is required to look beyond the
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psnet.ahrq.gov/web-mm/pre-analytical-pitfalls-missing-and-mislabeled-specimens
April 18, 2018 - The most common causes of errors were hand-off communication problems, staff inattention, knowledge deficit
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psnet.ahrq.gov/node/33771/psn-pdf
August 22, 2014 - have learned from the hospital, some
advances in ambulatory patient safety will come from our growing knowledge
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psnet.ahrq.gov/node/49777/psn-pdf
December 01, 2016 - Mental health first aid training for the public: evaluation of effects on knowledge,
attitudes and helping
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psnet.ahrq.gov/node/49648/psn-pdf
March 01, 2012 - phone call programs are provided by hospitals, which may exclude PCPs
or home care providers from knowledge
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/diagnostic-safety-resources.pdf
May 01, 2023 - Action Plan provides actionable and
effective recommendations to advance patient safety by harnessing knowledge
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/patient-safety-technology-resources.pdf
May 01, 2023 - Action Plan provides actionable and
effective recommendations to advance patient safety by harnessing knowledge
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www.ahrq.gov/sites/default/files/2024-09/kutney-lee-report.pdf
January 01, 2024 - skills
in advanced health services research methods and statistics, and gaining additional content
knowledge
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psnet.ahrq.gov/node/49527/psn-pdf
December 01, 2006 - We are not told if the phlebotomist's mislabeling error is due to lack of knowledge, or if it is noncognitive
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psnet.ahrq.gov/node/49807/psn-pdf
October 01, 2017 - Applying linguistic knowledge of syntax, morphology,
and semantics, rule-based translation creates computational