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www.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Jeff_Rabkin.pdf
June 02, 2025 - Creating and Using User Personas
CREATING AND USING
USER PERSONAS
Jeff Rabkin, Wowza, Inc.
DEMOGRAPHICS
(~ON(~Itl~'l'l~:
· Age
• Gender
• Family size
• Education
PSYCHOGRAPHieS
SqtJasby:
• At t itudes
• Behaviors
• Values
0
0 0
"DOn1t talk down to me. I get it.
Make it real. …
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20110511/jeff-rabkin.pdf
June 02, 2025 - Creating and Using User Personas
CREATING AND USING
USER PERSONAS
Jeff Rabkin, Wowza, Inc.
DEMOGRAPHICS
(~ON(~Itl~'l'l~:
· Age
• Gender
• Family size
• Education
PSYCHOGRAPHieS
SqtJasby:
• At t itudes
• Behaviors
• Values
0
0 0
"DOn1t talk down to me. I get it.
Make it real. …
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www.ahrq.gov/evidencenow/model/profiles/st-josephs.html
March 01, 2021 - Going the Extra Mile To Provide Community-based Care
As the sun comes up on a brisk Tuesday morning, Bon Secours Richmond Health System’s Care-A-Van rolls into the St. Augustine Catholic Church parking lot located just outside of Richmond, Virginia. Clinic staff members unload the large blue and green van and b…
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www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/indwelling-urinary-catheter-use/catheter-care/slides.html
March 01, 2017 - Catheter Care and Maintenance
AHRQ Safety Program for Long-Term Care: CAUTI
Slide 1: Catheter Care and Maintenance
National Content Series
Slide 2: Objectives
Upon completion of this webinar participants will be able to—
Explain best practices of indwelling urinary catheter care;
Review the do…
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/mod3sess2.html
October 01, 2014 - Module 3: Falls Prevention and Management
Session 2
Previous Page Next Page
Table of Contents
Module 3: Falls Prevention and Management
Learning and Performance Objectives
Session 1
Session 2
Conclusion
Appendix. Additional Tools and Resources
Limiting Falls that Cause Inju…
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www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-7-professionalism.pdf
September 01, 2015 - Focus on keeping
your emails succinct; you can elaborate on details as needed during calls or in-person
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www.ahrq.gov/sites/default/files/2024-01/greenwald-report.pdf
January 01, 2024 - • Keeping stakeholders engaged both at pre- and post-conference times to
ensure sustainability of … Keeping Stakeholders Engaged
Because most stakeholders were recruited months prior to the conference … , we believed
that the success of the conference depended, in part, on keeping stakeholders
engaged
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/mui/stress-incontinence-bladder-leaks.pdf
June 02, 2025 - Stress Incontinence (Bladder Leaks), Session of “Quick” and “Slow” Pelvic Muscle Strengthening Exercises
- 1 -
Stress Incontinence (Bladder Leaks), Session
of “Quick” and “Slow” Pelvic Muscle
Strengthening Exercises
Stress Incontinence (Bladder Leaks), Session of “Quick” and “Slow” Pelvic Muscle Strengtheni…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/service_expectations_poster.pdf
June 02, 2025 - Service Expectations and “ALWAYS” Behaviors
Service Expectations and
“ALWAYS” Behaviors
CHECK-IN
Service Expectations
Acknowledge patients‘ presence
Ask how you can help
Inform patients of anticipated
wait time
Ask if there are other questions
Ass…
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www.ahrq.gov/teamstepps-program/curriculum/implement/activity/plan.html
February 01, 2024 - Implementation Planning
If your organization decides that implementing part or all of the TeamSTEPPS curriculum would be of value, carefully think through how to implement and sustain what you intend to teach. Successful and sustainable implementation begins with effective implementation planning.
Basis of Im…
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www.ahrq.gov/sites/default/files/wysiwyg/hai/abate/faqs/talking-points-chg-bathing.docx
March 01, 2022 - Talking Points (Patients) on CHG Bathing
Decolonization of
Non-ICU Patients With Devices
Section 14-8 – Talking Points for Chlorhexidine Bathing
Patients may have questions regarding chlorhexidine (CHG) bathing. Below are some suggested responses to common patient questions.
REMEMBER: Your enthusiasm and encourage…
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www.ahrq.gov/teamstepps-program/curriculum/communication/teach/two-day.html
December 01, 2023 - Two-Day Training Content
If you teach the Communication Module as part of a 2-day training, you should be able to perform all the activities noted below in around 80 minutes.
Components to include in this section for a 2-day training include:
Introduction and Objectives: 5 minutes
Communication Exercis…
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/116-evaluating-cleaning-data-collection-tool.docx
April 01, 2025 - Evaluating Environmental Cleaning With Fluorescent Gel:
Data Collection Instructions and Form
Surgical Services
For: All Surgical Services
ENVIRONMENTAL CLEANING WITH FLUORESCENT GEL: DATA COLLECTION INSTRUCTIONS FOR THE OPERATING ROOM, AND THE PREOPERATIVE AND PACU AREAS
Fluorescent Gel Placement (DAY 1)
Step 1: Choo…
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www.ahrq.gov/sites/default/files/2025-05/bisantz-report.pdf
January 01, 2025 - versions of the status boards
may mimic the look and layout of manual boards, support automated record keeping … designed with a focus on administrative
functions rather than patient care functions (e.g., record keeping
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www.ahrq.gov/news/newsletters/e-newsletter/958.html
May 01, 2025 - With regular new releases keeping data up to date, MEPS is a useful tool for identifying trends in
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www.ahrq.gov/nursing-home/resources/rights-protections-nursing-home.html
June 01, 2022 - Rights & Protections in a Nursing Home
Resource: Rights & Protections in a Nursing Home
The rights and protections for nursing home residents ensure that they get the care and services they need, and have a right to be informed, make their own decisions, and keep their personal information private.
Source:…
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www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-21-leadership.pdf
September 01, 2015 - Leadership Structures in Practices ..................................................................... 3
Keeping … PFs need
to be skilled in engaging leaders and keeping them engaged during facilitated improvement … Keeping … Keeping Practice Leaders Engaged in Improvement Interventions
Developing Relationships With Practice
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www.ahrq.gov/news/newsletters/e-newsletter/957.html
May 01, 2025 - Hospitals play a crucial role in the U.S. healthcare system, saving lives and keeping communities healthy
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www.ahrq.gov/nursing-home/resources/environmental-cleaning-disinfecting.html
April 01, 2022 - Environmental Cleaning and Disinfecting Basics for Health
Resource: Environmental Cleaning and Disinfecting Basics for Health
In this video, environmental product consultant Karl Seagren covers best practices for cleaning and disinfecting hard surfaces and high touch areas to keep residents, staff, and guest…
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www.ahrq.gov/evidencenow/projects/heart-health/about/stories/in-action/east-asheville.html
March 01, 2021 - Implementing Evidence-based Heart Health Care in Asheville
East Asheville (NC) Family Health Care is a two-provider primary care practice in this North Carolina retirement mecca. Like many of America's small- and mid-size practices, East Asheville's clinicians are on the front lines of the rapid pace of change …