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  1. www.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Jeff_Rabkin.pdf
    June 02, 2025 - Creating and Using User Personas CREATING AND USING USER PERSONAS Jeff Rabkin, Wowza, Inc. DEMOGRAPHICS (~ON(~Itl~'l'l~: · Age • Gender • Family size • Education PSYCHOGRAPHieS SqtJasby: • At t itudes • Behaviors • Values 0 0 0 "DOn1t talk down to me. I get it. Make it real. …
  2. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20110511/jeff-rabkin.pdf
    June 02, 2025 - Creating and Using User Personas CREATING AND USING USER PERSONAS Jeff Rabkin, Wowza, Inc. DEMOGRAPHICS (~ON(~Itl~'l'l~: · Age • Gender • Family size • Education PSYCHOGRAPHieS SqtJasby: • At t itudes • Behaviors • Values 0 0 0 "DOn1t talk down to me. I get it. Make it real. …
  3. www.ahrq.gov/evidencenow/model/profiles/st-josephs.html
    March 01, 2021 - Going the Extra Mile To Provide Community-based Care As the sun comes up on a brisk Tuesday morning, Bon Secours Richmond Health System’s Care-A-Van rolls into the St. Augustine Catholic Church parking lot located just outside of Richmond, Virginia. Clinic staff members unload the large blue and green van and b…
  4. www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/education-bundles/indwelling-urinary-catheter-use/catheter-care/slides.html
    March 01, 2017 - Catheter Care and Maintenance AHRQ Safety Program for Long-Term Care: CAUTI Slide 1: Catheter Care and Maintenance National Content Series Slide 2: Objectives Upon completion of this webinar participants will be able to— Explain best practices of indwelling urinary catheter care; Review the do…
  5. www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/mod3sess2.html
    October 01, 2014 - Module 3: Falls Prevention and Management Session 2 Previous Page Next Page Table of Contents Module 3: Falls Prevention and Management Learning and Performance Objectives Session 1 Session 2 Conclusion Appendix. Additional Tools and Resources Limiting Falls that Cause Inju…
  6. www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-7-professionalism.pdf
    September 01, 2015 - Focus on keeping your emails succinct; you can elaborate on details as needed during calls or in-person
  7. www.ahrq.gov/sites/default/files/2024-01/greenwald-report.pdf
    January 01, 2024 - • Keeping stakeholders engaged both at pre- and post-conference times to ensure sustainability of … Keeping Stakeholders Engaged Because most stakeholders were recruited months prior to the conference … , we believed that the success of the conference depended, in part, on keeping stakeholders engaged
  8. www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/mui/stress-incontinence-bladder-leaks.pdf
    June 02, 2025 - Stress Incontinence (Bladder Leaks), Session of “Quick” and “Slow” Pelvic Muscle Strengthening Exercises - 1 - Stress Incontinence (Bladder Leaks), Session of “Quick” and “Slow” Pelvic Muscle Strengthening Exercises Stress Incontinence (Bladder Leaks), Session of “Quick” and “Slow” Pelvic Muscle Strengtheni…
  9. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/service_expectations_poster.pdf
    June 02, 2025 - Service Expectations and “ALWAYS” Behaviors             Service Expectations and “ALWAYS” Behaviors CHECK-IN Service Expectations  Acknowledge patients‘ presence  Ask how you can help  Inform patients of anticipated wait time  Ask if there are other questions Ass…
  10. www.ahrq.gov/teamstepps-program/curriculum/implement/activity/plan.html
    February 01, 2024 - Implementation Planning If your organization decides that implementing part or all of the TeamSTEPPS curriculum would be of value, carefully think through how to implement and sustain what you intend to teach. Successful and sustainable implementation begins with effective implementation planning. Basis of Im…
  11. www.ahrq.gov/sites/default/files/wysiwyg/hai/abate/faqs/talking-points-chg-bathing.docx
    March 01, 2022 - Talking Points (Patients) on CHG Bathing Decolonization of Non-ICU Patients With Devices Section 14-8 – Talking Points for Chlorhexidine Bathing Patients may have questions regarding chlorhexidine (CHG) bathing. Below are some suggested responses to common patient questions. REMEMBER: Your enthusiasm and encourage…
  12. www.ahrq.gov/teamstepps-program/curriculum/communication/teach/two-day.html
    December 01, 2023 - Two-Day Training Content If you teach the Communication Module as part of a 2-day training, you should be able to perform all the activities noted below in around 80 minutes. Components to include in this section for a 2-day training include: Introduction and Objectives: 5 minutes Communication Exercis…
  13. www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/116-evaluating-cleaning-data-collection-tool.docx
    April 01, 2025 - Evaluating Environmental Cleaning With Fluorescent Gel: Data Collection Instructions and Form Surgical Services For: All Surgical Services ENVIRONMENTAL CLEANING WITH FLUORESCENT GEL: DATA COLLECTION INSTRUCTIONS FOR THE OPERATING ROOM, AND THE PREOPERATIVE AND PACU AREAS Fluorescent Gel Placement (DAY 1) Step 1: Choo…
  14. www.ahrq.gov/sites/default/files/2025-05/bisantz-report.pdf
    January 01, 2025 - versions of the status boards may mimic the look and layout of manual boards, support automated record keeping … designed with a focus on administrative functions rather than patient care functions (e.g., record keeping
  15. www.ahrq.gov/news/newsletters/e-newsletter/958.html
    May 01, 2025 - With  regular new releases keeping data up to date, MEPS is a useful tool for identifying trends in
  16. www.ahrq.gov/nursing-home/resources/rights-protections-nursing-home.html
    June 01, 2022 - Rights & Protections in a Nursing Home Resource: Rights & Protections in a Nursing Home The rights and protections for nursing home residents ensure that they get the care and services they need, and have a right to be informed, make their own decisions, and keep their personal information private. Source:…
  17. www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-21-leadership.pdf
    September 01, 2015 - Leadership Structures in Practices ..................................................................... 3 Keeping … PFs need to be skilled in engaging leaders and keeping them engaged during facilitated improvement … KeepingKeeping Practice Leaders Engaged in Improvement Interventions Developing Relationships With Practice
  18. www.ahrq.gov/news/newsletters/e-newsletter/957.html
    May 01, 2025 - Hospitals play a crucial role in the U.S. healthcare system, saving lives and keeping communities healthy
  19. www.ahrq.gov/nursing-home/resources/environmental-cleaning-disinfecting.html
    April 01, 2022 - Environmental Cleaning and Disinfecting Basics for Health Resource: Environmental Cleaning and Disinfecting Basics for Health In this video, environmental product consultant Karl Seagren covers best practices for cleaning and disinfecting hard surfaces and high touch areas to keep residents, staff, and guest…
  20. www.ahrq.gov/evidencenow/projects/heart-health/about/stories/in-action/east-asheville.html
    March 01, 2021 - Implementing Evidence-based Heart Health Care in Asheville East Asheville (NC) Family Health Care is a two-provider primary care practice in this North Carolina retirement mecca. Like many of America's small- and mid-size practices, East Asheville's clinicians are on the front lines of the rapid pace of change …

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