-
digital.ahrq.gov/sites/default/files/docs/biblio/09-0054-EF-Updated_0.pdf
June 01, 2009 - to
mention advances in laboratory medicine technology for superior analysis of blood, urine, and
cultures … The belief that CDS automation can improve health care delivery quality and safety is not
new,70, 71 … Fit with culture can be
measured with a variety of culture surveys. … experts may use explanations more to
understand unexpected events or recommendations contrary to their beliefs … A recent study of anesthesia alarm design259 demonstrated that
participants beliefs about which alarm
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_3_Pres_video_508.pdf
June 02, 2025 - and how to get things done
• Are strangers in this environment
• Do n0t understand the system or culture … You’re
not just a patient in the bed.”
– “It makes you feel like you’re involved. … them to—it is simply too risky for them
• Your job is to make it safe for them to be involved, not just
-
www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/highlights/ps-project-highlights-pfe.pdf
January 01, 2023 - Patient Advocacy Reporting System (PARS)
promoted professional self-governance, fostered a fair and just … and knowledge needed to effectively incorporate patient and family engagement
approaches into their cultures … implement an
intervention process that promotes professional self-
governance, fosters a fair and just … culture of safety and
kindness, and reduces avoidable lawsuit risk. … It
showed that physicians were not good judges of
patients’ health beliefs.
-
psnet.ahrq.gov/perspective/what-do-we-know-about-emergency-department-safety
June 01, 2010 - PC: Just the way that people get set up for errors. … It never amounts to anything; she's just a frequent flyer." For me, those are red flags. … I make mistakes just like the next guy, but hopefully I'm making fewer because I see them coming. … One thing you can do is just take a time out and excuse yourself and say "I just have to attend to something … How did you get the culture to accept that?
PC: It wasn't easy.
-
digital.ahrq.gov/sites/default/files/docs/page/ADAMS_3_I.ppt
January 01, 2013 - health improves immediately and she only misses one day of school
Hannah’s mother returns to work after just … All rights reserved
Multiple Systemic Problems
Financial
Poor Quality
High Cost
Culture
Practice … Variations
Social Factors
Limited Access
Unit Prices
Administrative
Costs
Culture
Structure
Standards … Medical custom varies a great deal even among communities that are demographically and geographically … All rights reserved
Structure – Too many masters results in no standards
Culture – Impacts standards
-
psnet.ahrq.gov/sites/default/files/2021-04/final_psnet_spotlight_retained_vaginal_packing_04.08.2021.pdf
January 01, 2021 - within each type of gauze
material runs throughout the dressing, whereas on the right, the marker is just … training is provided by hospitals for nurses
working on obstetric or gynecology units
— Hospital culture … The
organizational culture should encourage health care providers to
communicate and collaborate with
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/3-are-you-ready/cahps-ambulatory-care-guide-section-3.pdf
May 01, 2017 - Once they become part of the organization’s culture, these behaviors often play a large
role in supporting … turnover rates in plan and medical group senior executives, the board can help sustain a
corporate culture … www.ncbi.nlm.nih.gov/books/NBK99879/
“Creating loyalty means giving employees more for their labor than just … Here are just a few:
• Exceptional job performance
• Excellent team work
• Outstanding customer … Orientation
Orientation of new employees is the best place to begin the education about the culture
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/cauti-sustainability.pptx
December 01, 2015 - Joseph Mercy Hospital, Ann Arbor, MI
Learning Objectives
Describe how to use data to change culture … of safety
Not having explicit intent to continue a program and resources
Don’t just give “lip-service … 37
Building a Culture of Confidence
How can we build and maintain a culture where success cycles are … of Confidence
Building a culture of confidence is largely about amplifying successes and strengths to … ensure the ‘voices’ of possibility, optimism and self-belief drown out the ‘voices’ of self-doubt, negativity
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
April 01, 2016 - individual and systemic bases of patient harm
■ Genuine professional commitment to the principles of just … culture and the CANDOR process
Most health care team members exhibit some of the skills and competencies … Think of their habits, their beliefs, their mannerisms, their relations to others, any
characteristics … He says he just needs more time.
What would you say to Ron? … I will be able to let you see her in just a few
moments.”
-
psnet.ahrq.gov/perspective/conversation-withgeri-amori-phd
December 01, 2010 - We didn't talk about those things—we just didn't have those tools in our quiver. … generation in that belief system. … Disclosure is also a skill for life, not a skill just for work. … I don't think it had anything to do with the places as much as the individual cultures of those hospitals … So families have an important role, but if I can be intimidated with what I know and my beliefs about
-
www.ahrq.gov/hai/tools/mvp/modules/cusp/daily-goals-rounds-fac-guide.html
February 01, 2017 - They have a good team-oriented culture and share their beliefs, strategies, and methods for providing … Slide 15: Using Daily Goals
Say:
The Daily Goals process is not just a checklist but a means to
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv2b.html
June 01, 2010 - Survey
4
4
3
5
16
Measure includes choices in several areas, not just … Survey
4
4
3
5
16
Measure includes choices in several areas, not just
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2024-medical-office-database-report-rev.pdf
January 01, 2024 - Culture®
e PATIENT
SAFETY
[This page intentionally left blank]
Surveys on Patient Safety Culture … refers to the beliefs, values, and norms shared by staff throughout their
organization that influence … Patient safety culture is the extent to
which these beliefs, values, and norms support and promote patient … (Item F3*) 73%
It is just by chance that we don't make more mistakes that affect our
patients. … (Item F3*)
73% 26.50% 0% 33% 63% 80% 94% 100% 100%
It is just by chance that we don’t make more mistakes
-
www.ahrq.gov/sites/default/files/publications/files/clabsifinal.pdf
October 01, 2012 - The HSOPS is comprised
of 10 dimensions assessing safely culture and 4 outcome variables. … worked to adapt, coordinate, and integrate other
improvement techniques and tools such as TeamSTEPPS, Just … Culture, Lean, and Six Sigma
programs with the CUSP efforts. … Some
teams viewed On the CUSP: Stop BSI as just another quality ―flavor of the month,‖ or focused
solely … It demonstrates
how CUSP works with existing patient safety frameworks such as TeamSTEPPS, Just Culture
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Valade_46.pdf
May 05, 2008 - Build a safety culture
• Continue to transform Michigan’s health care culture to one
characterized … undergoing a cultural transformation, from blaming individuals to creating organized systems
and cultures … Without a doubt, the Commission delivered just that. … This effort required a total investment of approximately $400,000, including just over $10,000
for transcription … Culture change is hard and requires a long-term
commitment.
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/medication/safe-medication-slides.html
July 01, 2023 - used on L&D units, but administration procedures vary greatly due to lack of standardization, local culture … Have "just in time" crucial conversations. … used on L&D units, but administration procedures vary greatly due to lack of standardization, local culture
-
psnet.ahrq.gov/node/867656/psn-pdf
February 26, 2025 - Cross-cutting these are culture, values, and equity, which we believe need to be
embedded in everything … We just do not know how to spread and scale it.” … And is it mature, or is it
just starting? … You just must establish trust
with the partners and have the willingness to share what is learned. … We will just ignore it. It will go away.”
-
www.ahrq.gov/sites/default/files/2025-03/smith-werner-carayon-report.pdf
January 01, 2025 - will also look at what happens to older patients over time (i.e., during their
care journey), not just … I just
had that
document and
just grabbed my
phone… and
made the call”
[Pt-F]
“I don’t
remember … is pending, send a
message to the SNF NP Pool and the
Culture RN pool indicating pending culture … Notification to SNF NP
of urine culture results
– Culture RNs send results
to SNF NP through EHR
inbox … SNF NP following up
with rad culture RN
SNF NP SNF NPs will follow up with culture RNs
regarding the
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/Wideman.pdf
April 20, 2004 - Use of
the BCMA software ceased in November 2000, just 8 months after its
implementation. … and helped to answer the question asked of any
pharmacist: “If you knew that a critical patient had just … where the “two-challenge rule” is practiced—
is essential to the growth of an institutional safety culture … : “Designing systems for safety requires specific, clear, and
consistent efforts to develop a work culture … It is also necessary for organizational leadership to promote and endorse a culture
of support during
-
www.ahrq.gov/sites/default/files/2024-01/moss-berner-report.pdf
January 01, 2024 - It’s just…when I see red, I always think
“stop,” and so I was just kinda like… ok, well maybe … Can’t they just do the whole MAR that way?
Just to make sure everything is compatible?” … “There are days when I’m having a bad day and I’m in a hurry and I just …I mean,
I’ll just type “ … and then…like if I had all my medicine and I just had the
armband and scanned it and just scanned … to address issues related to medication
technology implementation and compliance helped foster a culture