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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/implementation/imp_learn_from_defects_facnotes.docx
December 01, 2017 - Don’t just assume that an individual made one mistake. … lasting change, remember the human factors involved in the defect: the attitudes, the values, and the beliefs … Find what is hiding just below the surface, those protections that prevent the patient harm from getting … SAY:
Think about the culture. … ASK:
Was there something about the safety culture, the operating room culture, or the PACU culture that
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/mod2concl.html
October 01, 2014 - Pitfalls
Assuming that someone knows what is happening just because they have a higher position is … Assuming that someone from a different culture who speaks your language understands you may not be correct
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Elder_18.pdf
February 19, 2008 - The
most common resilience properties were top-level commitment and a learning culture applied to
work … • Just culture: Reporting of issues, problems, events, and errors throughout the organization is … We found no examples of opacity,
preparedness, or a just culture within any of these organizational … • Safety culture
• Person
• Tasks
• Organization
• Top level
commitment
• Learning culture … practices, future research
will be necessary to tell if that is true of training programs in general or just
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www.ahrq.gov/sites/default/files/wysiwyg/hai/cauti-tools/cauti-icu/preventing-cauti-icu-setting-facilitators-guide.docx
September 01, 2015 - We know that just because a patient is in the ICU, the patient may not require a urinary catheter. … In this way, you can see trends and beliefs related to catheter use. … Slide 12
Narration:
In some instances, resistance to changing catheter use practices comes from the belief … Behavior-based beliefs are a challenge. … Slide 16
Narration:
Many ICUs obtain cultures from multiple sites when a patient has a temperature spike
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/Final-DX-Safety-items-12-15-2022.docx
January 01, 2022 - set should be added to the end of the SOPS Medical Office Survey, after Section G: Overall Ratings, just … Measures: A composite measure is a grouping of two or more survey items that assess the same area of culture … Development, pilot testing, and psychometric analysis of the AHRQ Surveys on Patient Safety Culture™
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/Final-DX-Safety-items-2022-1215-ENGLISH-508.pdf
January 01, 2022 - set should be added to the end of the SOPS Medical Office Survey, after
Section G: Overall Ratings, just … Measures: A composite measure is a grouping of two or more survey items that assess the same
area of culture … Development, pilot testing, and psychometric analysis of the AHRQ
Surveys on Patient Safety Culture
-
www.ahrq.gov/evidencenow/projects/heart-health/about/stories/in-action/plymouth.html
March 01, 2021 - “We had this room that we used for various purposes, and it just made sense that when a patient comes … Arenberg, “so the means to accomplish more is already part of the culture here.”
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module4/mod4-system-focused-event-guide.pdf
April 01, 2016 - Just Culture
When event investigation and analyses are conducted from a systems approach, with a focus … The fair and
accountable culture is not a blame-free culture,
as individuals must still be accountable … culture and systems thinking. … Just to remind everyone, this is our solutions meeting for [brief description of event]. … Discharging physician
did not realize cultures
were positive
No handoff between
nocturnist and next
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/3-sorra-sops-hospital-survey-2-0-webcast.pdf
July 20, 2020 - AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Sorra
AHRQ Surveys on Patient Safety Culture … and the SOPS Surveys
14
What is Patient Safety Culture? … Shifting to a “Just Culture” framework to assess Response to Error;
4. … SOPS Surveys
What is Patient Safety Culture? … What areas of patient safety culture does HSOPS 2.0 assess?
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/assess-psc-hsop-facguide.docx
January 01, 2017 - ASK:
What is safety culture? … Slide 3
Core Aspects of Safety Culture
SAY:
The culture of safety has six main components. … Slide 6
Why Safety Culture Matters
ASK:
Why does safety culture matter? … Slide 7
Measuring Safety Culture
ASK:
How is safety culture actually measured? … for Healthcare Research and Quality, or AHRQ, Safety Program for Mechanically Ventilated Patients is just
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/HIT-Patient-Safety-Items-2022-1215-SPANISH-508.pdf
January 01, 2022 - with the core SOPS® Hospital Survey Version 2.0 to
help hospitals assess the extent to which their culture … item set should be added to the end of the SOPS Hospital Survey 2.0, after
Section F: Your Hospital, just … Measures: A composite measure is a grouping of two or more survey items that assess the same
area of culture … Development, Pilot Testing, and Psychometric Analysis of the AHRQ
Surveys on Patient Safety Culture
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/HIT-Patient-Safety-Item-Set-Spanish-12-15-22.docx
December 01, 2022 - with the core SOPS® Hospital Survey Version 2.0 to help hospitals assess the extent to which their culture … item set should be added to the end of the SOPS Hospital Survey 2.0, after Section F: Your Hospital, just … Measures: A composite measure is a grouping of two or more survey items that assess the same area of culture … Development, Pilot Testing, and Psychometric Analysis of the AHRQ Surveys on Patient Safety Culture®
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www.ahrq.gov/news/newsletters/e-newsletter/965.html
July 01, 2025 - Virginia Health System Improves Care With Surveys on Patient Safety Culture . … Virginia Health System Improves Care With Surveys on Patient Safety Culture Riverside Health System, … based in Newport News, VA, has been using the AHRQ Surveys on Patient Safety Culture ® (SOPS®) for … Safety culture survey responses in all categories also improved. … AHRQ in the Professional Literature Low resource, high impact: just-in-time training toolkit in response
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-current-state4.html
January 01, 2024 - In addition, we found gaps in the culture, workflow, and work system issues domain, where studies related … to how culture, behavior, and work system influence diagnostic safety were limited. … limitation was including search materials mostly since 2013 onward, so we missed certain key items published just
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www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-21-leadership.pdf
September 01, 2015 - Foundational knowledge of organizational change
• Cultural competency—knowledge of organizational cultures … Because adaptive challenges may
involve staff values and deeply held beliefs and loyalties, they can … For example, avoid questions such as, “Why don’t you just change clinic
hours?” … • Show genuine belief in the capacity of the other to grow and perform. … is not the right task for this person at this time,
it is important to indicate that you still have belief
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/preventing-cauti-icu-051314.pptx
February 07, 2014 - and CAUTI reduction
Understand the CUSP framework for initiating culture change
Apply culture change … change
Apply culture change theory to urinary catheter culture
Our goal is to assist healthcare … Organizational Culture
10
…the shared set of social values and beliefs, both explicit and implicit, that … values and beliefs, both explicit and implicit, that guides actions and decisions within the organization … Intubate
Change the ventilator settings
Order another test
Human Nature
Linda Lewis
“Don’t just
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/implementation/imp_learn_from_defects.pptx
December 01, 2017 - Don’t just assume that an individual made one mistake. … lasting change, remember the human factors involved in every defect, including the values, attitudes, and beliefs … lasting change, remember the human factors involved in the defect: the attitudes, the values, and the beliefs … Find what is hiding just below the surface, those protections that prevent the patient harm from getting … ASK:
Was there something about the safety culture, the operating room culture, or the PACU culture that
-
www.ahrq.gov/hai/cusp/modules/spread/notes.html
December 01, 2012 - The other CUSP Toolkit modules focus on quality improvement projects at the unit level, where culture … "Spread Module" module of the Comprehensive Unit-based Safety Program (or CUSP) Toolkit introduces Just … Culture principles, which emphasize shared accountability and attitudes toward risk. … Organizational culture: Does the organizational culture embrace change? … Adoptable: The process is compatible with organization and unit values, attitudes, beliefs, and facilities
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www.ahrq.gov/ncepcr/tools/workforce-financing/case-example-7.html
July 01, 2019 - “Cherokee tries to be the fabric of the local Appalachian culture.”
–Dr. … I guess I just ignored everything, all the mental illness that's out there.” … Programmers use just-in-time data to create custom reports. … Interviewees said that the culture of care at Cherokee enables innovation. … This culture allows individuals to work on problems.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol1/Advances-Whitten_85.pdf
June 05, 2008 - • Instituting a culture of open discussion. … effective approach for understanding how people think and feel
about an issue and for identifying lay beliefs … be better if adverse
events data were employed within the circle of health care providers: “Let’s just … It is just reporting events; there is not a method of
sharing of solutions so the State would be better … This is not just
a hospital system issue, but an issue that involves local government officials and