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  1. www.ahrq.gov/hai/tools/surgery/modules/sustainability/learn-from-defects-fac-notes.html
    December 01, 2017 - This program also addresses adaptive elements, or the values, attitudes, and beliefs that influence how … Our culture sustains that belief. Our culture tends to reward first-order problem solving. … Say: Instead of just looking at individuals, we have to look across the entire spectrum. … Don’t just focus on what went wrong; also focus on what went right. … Patient safety is a property of the system, not just individuals.
  2. www.ahrq.gov/sites/default/files/wysiwyg/sops/sops-action-planning-tool.pdf
    November 01, 2022 - Action Planning Tool for the AHRQ Surveys on Patient Safety Culture™ (SOPS®) Action Planning Tool … Surveys on Patient Safety Culture™ and SOPS® are trademarks of AHRQ. … Action Planning Tool for the AHRQ Surveys on Patient Safety Culture™ (SOPS®). … your analysis may identify many more areas with potential for improvement, it is best to begin with justJust write down all the ideas that people offer. – Walkarounds or safety huddles.
  3. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pptx
    July 23, 2010 - to and honoring patient and family ideas and choices and using patient and family knowledge, values, beliefs … , and cultural backgrounds to improve care planning and delivery … works and how to get things done Are strangers in this environment Don not understand the system or culture … Remember, we are not just doing this to be nice. This is a quality and safety issue. … willingness and ability to do what professionals recommend; circumstances at home; and cultural values and beliefs
  4. www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/068-cusp-monthly-meeting-agenda.docx
    April 01, 2025 - . · Tip: Don’t let this just be a report out. … Revisit Quarterly: Safety Culture and Team Dynamics Check-In: The CUSP Champion or designated team members … share progress on culture interventions, good ideas, collaborations that work well, what the team can
  5. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/diagnostic-safety-resources.pdf
    May 01, 2023 - The belief is that limiting the number of a certain type of appointment scheduled on a daily basis or … It highlights bright spots: organizations that use a Just Culture approach to investigating errors, … Perspective reviewed the context of the no-blame movement and the recent shift toward a framework of a JustCulture. 3. … Developing a Reporting Culture: Learning From Close Calls and Hazardous Conditions 3.
  6. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/sustainability/sustainability_learn_from_defects.pptx
    December 01, 2017 - This program also addresses adaptive elements, or the values, attitudes, and beliefs that influence how … Our culture sustains that belief. Our culture tends to reward first-order problem solving. … SAY: Instead of just looking at individuals, we have to look across the entire spectrum. … Don’t just focus on what went wrong; also focus on what went right. … defects Tip: Process mapping will uncover workflow issues, but it won’t get at values, attitudes, and beliefs
  7. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/fagnan-reflections-perceptions-mosops.pdf
    June 02, 2025 - Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Fagnan & Rollins Practice … Enthusiasm Level: Negative Comments • “Staff just are not really responsive to filling out surveys … operational improvement.”  “More specifics on coordination of care for patients.”  “Related to how the culture
  8. www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/family-facilitator-guide.docx
    June 01, 2021 - I just shouldn’t have [prescribed antibiotics]. … She must be very different from the person you knew even just a year ago.” … Some may ask for specifics that may not be indicated, such as urine cultures, chest x rays, or antibiotics … Sometimes even just a little dehydration can affect an older adult.” … Or, you can address the downsides of getting a urine culture: “Getting a urine culture, which is likely
  9. www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/workforce-turnover-crisis.pdf
    April 01, 2025 - to work less because they're just... … It's just too much. They're not happy. I think that's leading burnout in a big way." … (P17) Contributors to error Patient complexity Interface design CPOE guardrails Safety culture … Teamwork culture Team stability Team experience Team familiarity Communication Experience … Announcing the Next NAA National Webinar Series on Safety Culture in Healthcare February - April 2025
  10. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/asc-user-guide.pdf
    July 01, 2018 - values, beliefs, and norms about what is important and what attitudes and behaviors are expected and … the order of the items or response options, deleting one or more items, or adding supplemental or custom … Adding Items If your ASC adds items to the survey, add these items toward the end of the survey (justJust before the start of procedures, all team members stopped to discuss the overall plan of what was … Just before the start of procedures, the doctor encouraged all team members to speak up at any time
  11. www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/program-dev-facilitator-guide.docx
    June 01, 2021 - These are just some of the side effects that residents can experience from antibiotic exposure, so it … He asks the nurse to send a urine culture. … are just as important as preventing an unnecessary prescription from being written in the first place … Slide 18 Sharing/Distribution/Reporting SAY: Sharing the results of your intervention is just as … to reassess antibiotic prescriptions and verify the need to continue them. · Review the results of cultures
  12. www.ahrq.gov/hai/tools/clabsi-cauti-icu/assess/index.html
    April 01, 2022 - successful implementation, teams need to assess their progress on CLABSI and CAUTI prevention; you might be just … Since human behavior inherently has inconsistencies and culture is always evolving, regular check-ins
  13. www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/icu-assessment-guide.pdf
    April 01, 2022 - • Video – Addressing Attitudes and Beliefs About Preventing Infections in ICUs (5:45 minutes) … o This video teaches how to take first steps in addressing these attitudes and beliefs to create a stronger … culture of safety.  … Just Culture principles support best practices to avoid punitive responses when someone speaks up about … Just Culture principles support best practices to avoid punitive responses when someone speaks up about
  14. www.ahrq.gov/practiceimprovement/delivery-initiative/leanprimarycarewebinar.html
    December 01, 2017 - Inner Setting: networks and communications, culture. … " Burning platform," "Hamster health care " " Just grinding out patients as a primary care doc … : Top-down style not as effective in clinics with " democratic, non-hierarchical" cultures . … Micro-cultures, largely fostered by local leadership, can powerfully affect implementation efforts. … Inner setting: Organizational culture. Local leadership.
  15. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol2/Fein.pdf
    January 01, 2004 - openly about potentially vulnerable topics.27 Focus groups are good at uncovering the attitudes and beliefs … Our guide included open- ended questions designed to establish beliefs, behaviors, and perceived barriers … You are going to feel like you are just a bad guy.” … We just came within 200 feet [of another plane].’ … were immersed: “There obviously is a physician culture and nursing culture and a management culture
  16. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/2016/2016_hospitalsops_report_pt1.pdf
    January 01, 2016 - Achieving a culture of patient safety requires an understanding of the values, beliefs, and norms about … It is just by chance that more serious mistakes don't happen around here. (A10R) 61% 2. … It is just by chance that more serious mistakes don’t happen around here. 61% 10.18% 18% 50% 55% 62% … It is just by chance that more serious mistakes don’t happen around here. 63% 63% 0% 29% -44% 5% - … Highlights • The delivery of survey results is not the end point in the survey process; it is just
  17. www.ahrq.gov/hai/cauti-tools/archived-webinars/preventing-cauti-plan-b-transcript.html
    December 01, 2017 - One was to assess unit level cultures surrounding the prevention of CAUTI and other hospital acquired … a little bit more about that two months ago when we talked about what people were saying about the culture … If positive blood cultures, we give antibiotics as soon as possible. … Then as you know, someone spikes a temperature, and someone has a Foley catheter and you culture the … That each unit, I mean at our place we have a surgical ICU, a medical ICU, etc., and the cultures are
  18. Rafael Borja (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/preventing-cauti-plan-b-transcript.doc
    November 04, 2014 - One was to assess unit level cultures surrounding the prevention of CAUTI and other hospital acquired … a little bit more about that two months ago when we talked about what people were saying about the culture … If positive blood cultures, we give antibiotics as soon as possible. … Then as you know, someone spikes a temperature, and someone has a Foley catheter and you culture the … That each unit, I mean at our place we have a surgical ICU, a medical ICU, etc., and the cultures are
  19. www.ahrq.gov/news/newsletters/e-newsletter/954.html
    April 01, 2025 - Recording of Safety Culture in Healthcare Webinar Now Available . Register for Upcoming Webinars . … in response to interest from ASCs in assessing patient safety culture in their facilities. … TeamSTEPPS® Tool Supports Both Patients and Providers It’s not just healthcare teams who benefit from … Recording of Safety Culture in Healthcare Webinar Now Available The webinar Safety Culture in Healthcare … Diagnostic stewardship of endotracheal aspirate cultures in hospitalized children with artificial airways
  20. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office/resources/infotransMOSOPS.pdf
    January 01, 2010 - Achieving a culture of safety requires an understanding of the values, beliefs, and norms about what … Safety Culture Definition The safety culture of an organization is the product of individual and … tend to confuse the word “culture” with ethnicity and race. … the word “culture” in the title. … It is just by chance that we don’t make more mistakes that affect our patients.

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