-
cahpsdatabase.ahrq.gov/files/2012CAHPSClinicianGroup.htm
October 01, 2013 - Web/Internet accounted for the second largest number of survey completes. … 142
22,039
-
-
IVR
160
22,214
-
-
33
12,287
37
1,169
Web/ Internet … Mail (n=75,593)
18% 15% 67% Phone (n=1,579)
17% 22% 62% IVR (n=21,817)
13% 18% 69% Web/Internet … 79% Mail (n=75,629)
7% 11% 82% Phone (n=1,564)
6% 18% 76% IVR (n=21,062)
6% 17% 77% Web/Internet … 78% Mail (n=75,189)
5% 15% 80% Phone (n=1,580)
4% 15% 81% IVR (n=20,339)
5% 12% 83% Web/Internet
-
cahpsdatabase.ahrq.gov/files/2013CAHPSClinicianGroup.htm
July 01, 2014 - )
Survey Mode
54% 46% Mail (n=79,618)
65% 35% Phone (n=608)
N/A IVR
N/A Web/Internet … 13% 25% 62% Mail (n=2,996)
15% 11% 74% Phone (n=370)
15% 19% 66% IVR (n=4,701)
N/A Web/Internet … 4% 12% 84% Mail (n=2,995)
3% 5% 91% Phone (n=367)
4% 10% 86% IVR (n=4,547)
N/A Web/Internet … N/A Other
Survey Mode
45% 55% Mail (n=2,998)
N/A Phone
N/A IVR
N/A Web/Internet … N/A Other
Survey Mode
45% 55% Mail (n=2,994)
N/A Phone
N/A IVR
N/A Web/Internet
-
cahpsdatabase.ahrq.gov/files/2014CAHPSClinicianGroup.htm
June 01, 2015 - 4,481
75
3,279
IVR
196
49,984
-
-
24
2,950
Web/ Internet … 49% 51% Mail (n=144,703)
48% 52% Phone (n=4,233)
59% 41% IVR (n=4,209)
20% 80% Web/Internet … 50% 50% Mail (n=145,382)
41% 59% Phone (n=4,245)
53% 47% IVR (n=4,154)
21% 79% Web/Internet … 66% Mail (n=78,136)
10% 20% 69% Phone (n=2,553)
8% 21% 71% IVR (n=1,993)
8% 22% 71% Web/Internet … 3% 10% 87% Mail (n=22,520)
4% 8% 89% Phone (n=3,253)
3% 9% 87% IVR (n=2,796)
N/A Web/Internet
-
cahpsdatabase.ahrq.gov/files/CG/The_Benefits_of_Submitting_CG_Data_to_CAHPS_Database_2014.pdf
January 01, 2014 - Reporting System that displays overall and regional benchmarks on a public site accessible to anyone with Internet
-
cahpsdatabase.ahrq.gov/files/2017CAHPSClinicianGroupChartbook.pdf
October 01, 2018 - majority of
the surveys submitted to the CAHPS Database were completed by mail, followed by IVR and
Web/Internet … Practice Sites
Number of
Respondents
Mail 3,024 287,396
Phone 437 13,906
IVR 259 47,444
Web/Internet
-
cahpsdatabase.ahrq.gov/files/2018CAHPSClinicianGroupChartbook.pdf
October 01, 2019 - of
the surveys submitted to the CAHPS Database were completed by mail, followed by phone and
Web/Internet … Practice Sites
Number of
Respondents
Mail 1,680 240,883
Phone 1,252 13,928
IVR 286 39,299
Web/Internet
-
cahpsdatabase.ahrq.gov/files/HP/2024_Health_Plan_Specifications_5-1H-508.pdf
January 01, 2024 - Internet Use 1 = Yes
2 = No
InternetUse R R R Identifies if an internet enhancement
was used for … Complete and Eligible
Response Mode
0 = Incomplete/Ineligible
1 = Mail
2 = Telephone
3 = Internet … Complete and Eligible
Response Mode
0 = Incomplete/Ineligible
1 = Mail
2 = Telephone
3 = Internet … Complete and Eligible
Response Mode
0 = Incomplete/Ineligible
1 = Mail
2 = Telephone
3 = Internet
-
cahpsdatabase.ahrq.gov/files/2012CAHPSClinicianGroupChartbook.pdf
October 01, 2013 - Web/Internet accounted for
the second largest number of survey completes. … 525,730 20 2,007
Phone 143 1,608 91 5,241 142 22,039 - -
IVR 160 22,214 - - 33 12,287 37 1,169
Web/
Internet … system consists of two
major components: (1) a public site available to anyone with access to the Internet
-
cahpsdatabase.ahrq.gov/files/2016CAHPSClinicianGroupChartbook.pdf
July 01, 2017 - of the surveys submitted to the CAHPS Database were
completed by mail, followed by Phone and Web/Internet … Respondents 10,423 18,149 264
IVR
Practice Sites 14 259 23
Respondents 3,160 45,291 2,547
Web/Internet
-
cahpsdatabase.ahrq.gov/files/2019CAHPSClinicianGroupChartbook.pdf
October 01, 2020 - Practice Sites
Number of
Respondents
Mail 1,775 252,525
Phone 1,928 45,572
IVR 170 15,314
Web/Internet
-
cahpsdatabase.ahrq.gov/files/2016CAHPSClinicianGroup.htm
July 01, 2017 - majority of the surveys submitted to the CAHPS Database were completed by mail, followed by Phone and Web/Internet … 45,291
2,547
Web/Internet
-
cahpsdatabase.ahrq.gov/files/2015CAHPSClinicianGroupChartbook.pdf
July 01, 2016 - Web/Internet survey mode accounted for the second largest number of survey
completes. … Respondents 19,159 1,799 2,456 0
IVR
Practice Sites 228 18 0 0
Respondents 50,515 3,345 0 0
Web/Internet
-
cahpsdatabase.ahrq.gov/files/2015CAHPSClinicianGroup.htm
July 01, 2016 - Web/Internet survey mode accounted for the second largest number of survey completes. … 0
0
Web/Internet
-
cahpsdatabase.ahrq.gov/files/2013CAHPSHealthPlanChartbook.htm
November 01, 2013 - reporting system consists of two major components: (1) a public site available to anyone with access to the Internet
-
cahpsdatabase.ahrq.gov/files/2013CAHPSHealthPlanChartbook.pdf
November 01, 2013 - system consists of two
major components: (1) a public site available to anyone with access to the Internet
-
cahpsdatabase.ahrq.gov/files/2014CAHPSHealthPlanChartbook.htm
October 01, 2014 - reporting system consists of two major components: (1) a public site available to anyone with access to the Internet
-
cahpsdatabase.ahrq.gov/files/2013CAHPSClinicianGroupChartbook.pdf
July 01, 2014 - 1,026 301,139 65 3,010
Phone 432 18,543 175 11,268 22 371
IVR 163 43,251 39 9,900 39 4,736
Web/
Internet … system consists of two
major components: (1) a public site available to anyone with access to the Internet
-
cahpsdatabase.ahrq.gov/files/2015CAHPSHealthPlanChartbook.htm
December 01, 2015 - reporting system consists of two major components: (1) a public site available to anyone with access to the Internet
-
cahpsdatabase.ahrq.gov/files/2014CAHPSHealthPlanChartbook.pdf
October 01, 2014 - system consists of two
major components: (1) a public site available to anyone with access to the Internet
-
cahpsdatabase.ahrq.gov/files/2014CAHPSClinicianGroupChartbook.pdf
June 01, 2015 - 22,630
Phone 557 48,298 57 4,481 75 3,279
IVR 196 49,984 - - 24 2,950
Web/
Internet … system consists of two
major components: (1) a public site available to anyone with access to the Internet