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2121. Strategies for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence (pdf file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6k.pdf
      August 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence The CAHPS Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.K. Cultivating Cultural Compet…

2122. CAHPS QI The Case for Improving Patient Experience (pdf file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
      January 01, 2011 - CAHPS QI The Case for Improving Patient Experience The Case for Improving Patient Experience October 2011  Podcast Speaker Larry Morrissey, MD, Medical Director of Quality Improvement, Stillwater Medical Group Moderator Carla Zema, PhD, Consultant, CAHPS User Network; Assistant Professor of Economics an…

2123. Strategy 4: IDEA Discharge Planning (Tool 2b) (doc file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
      June 20, 2011 - Strategy 4: IDEA Discharge Planning (Tool 2b) Be Prepared to Go Home Booklet Before you leave the hospital, we want to make sure you feel ready to be at home. During your hospital stay, your doctors and nurses will make sure to answer your questions and address your concerns. We want you to have all the information …

2124. Strategy 1: Working with Patients & Families as Advisors (Tool 4) (pdf file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_4_Letters_508.pdf
      May 16, 2013 - Strategy 1: Working with Patients & Families as Advisors (Tool 4) Guide to Patient and Family Engagement :: 1 Sample Letter of Invitation for Advisory Council Applicants Dear [insert name], I am pleased to invite you to join the [patient and family advisory council or name of the council if it has been cho…

2125. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
      April 24, 2018 - About the CAHPS Patient Narratives Elicitation Protocol CAHPS® Clinician & Group Survey and Instructions About the CAHPS Patient Narrative Elicitation Protocol Document No. 2315 Updated April 24, 2018 About the CAHPS® Patient Narrative Elicitation Protocol Introduction .................................…

2126. TeamSTEPPS Teamwork Attitudes Questionnaire (T-TAQ) (pdf file)
      pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/reference/teamattitude.pdf
      March 21, 2014 - TeamSTEPPS Teamwork Attitudes Questionnaire (T-TAQ) TeamSTEPPS 2.0 TeamSTEPPS Teamwork Attitudes Questionnaire – F-9 TeamSTEPPS Teamwork Attitudes Questionnaire (T-TAQ) Instructions: Please respond to the questions below by placing a check mark (√) in the box that corresponds to your level of ag…