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  1. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.docx
    April 01, 2011 - Patients may not be properly informed about food choices, medication side effects, danger signs, and
  2. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/reference/teampercept.pdf
    March 21, 2014 - TeamSTEPPS Teamwork Perceptions Questionnaire (T-TPQ) TeamSTEPPS 2.0 TeamSTEPPS Teamwork Perceptions Questionnaire – F-23 TeamSTEPPS Teamwork Perceptions Questionnaire (T-TPQ) Instructions: Please respond to the questions below by placing a check mark (√) in the box that corresponds to your leve…
  3. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/use-roll-ups-20111001-transcript.pdf
    July 10, 2011 - Use of "Roll-ups" to Report CAHPS Survey Results and Other Quality Measures Transcript release date 10/1/11 www.talkingquality.ahrq.gov Use of “Roll-ups” to Report CAHPS Survey Results and Other Quality Measures Moderator: Lise Rybowski, Consultant, TalkingQuality; President, The Severyn Group Speakers: …
  4. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/teampercept.pdf
    December 09, 2015 - TeamSTEPPS® for Office-Based Care - Teamwork Perceptions Questionnaire (T-TPQ) TeamSTEPPS® for Office-Based Care TeamSTEPPS Teamwork Perceptions Questionnaire (T-TPQ) Instructions: Please complete the following questionnaire by placing a checkmark [√] in the box that corresponds to your level of agreement fro…
  5. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
    June 01, 2021 - CAHPS Narrative Item Set for the Clinician & Group Survey Narrative Item Set for the Clinician & Group Survey Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys provide a valuable look at patients’ experiences with important aspects of care. Clinician & Group Composite Measures Ge…
  6. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Identifying_Areas_to_Improve_2012_03_01_Transcript.pdf
    January 01, 2012 - Identifying Areas to Improve Identifying Areas to Improve March 2012  Podcast Speaker Donna Farley, Senior Health Policy Analyst and Co-lead, RAND CAHPS Team Moderator Carla Zema, Consultant, CAHPS User Network; Assistant Professor of Economics and Health Policy, Saint Vincent College Presentation A…
  7. pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medoffice-resourcelist.pdf
    April 01, 2023 - Resource List - AHRQ Medical Office Survey SOPS Medical Office Survey Resource List 1 Improving Patient Safety in Medical Offices: A Resource List for Users of the AHRQ Medical Office Survey on Patient Safety Culture I. Purpose This document provides a list of references to websites and other publicly availab…
  8. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
    May 22, 2013 - Strategy 4: IDEA Discharge Planning (Tool 2b) Be Prepared to Go Home Booklet Before you leave the hospital, we want to make sure you feel ready to be at home. During your hospital stay, your doctors and nurses will make sure to answer your questions and address your concerns. We want you to have all …
  9. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
    April 01, 2011 - Patients may not be properly informed about food choices, medication side effects, danger signs, and
  10. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-role-play-final508.pdf
    April 05, 2018 - Teach-Back Teach-Back Teach-Back: Role Play Scenarios The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families Teach-Back Role Play Scenario 1 Facilitator Instructions 1. As facilitator, play the role of the patient. 2. Request a volunteer to play the role of the clinici…
  11. pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-3-slides.pptx
    February 28, 2022 - TeamSTEPPS Situation Monitoring Module 3 Situation Monitoring Module 3 1 Situation Monitoring Exercise: Rebuild Your Tower Situation Monitoring Rules: Same goals and rules as the earlier tower building exercise except one BIG change: The Color Guide cannot speak or write the name of any color. The Length Guide…
  12. pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-t-taq-questionnaire.pdf
    May 31, 2023 - TeamSTEPPS Teamwork Attitudes Questionnaire TeamSTEPPS Teamwork Attitudes Questionnaire The TeamSTEPPS Teamwork Attitudes Questionnaire (T-TAQ) is designed to assess attitudes related to team structure and the four essential skills taught in TeamSTEPPS. The 30-item self- report tool uses 5…
  13. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
    January 01, 2017 - Questions & Answers: The CAHPS Patient Narrative Elicitation Protocol QUESTIONS & ANSWERS The CAHPS Patient Narrative Elicitation Protocol: A Scientific Approach to Collecting Comments on Experiences of Care Narratives from patients about their health care experiences can provide a valuable complement to standar…
  14. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module5/module5_tools.docx
    August 03, 2017 - Fall Prevention Toolkit Fall Prevention Toolkit Module 5 Tools Tool 5A: Information to Include in Incident Reports Tool 5B: Assessing Fall Prevention Care Processes Action Plan Tool to Measure Fall Rates and Fall Prevention Practices 5A: Information To Include in Incident Reports Background: The purpose of this tool…
  15. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6k.pdf
    August 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence The CAHPS Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.K. Cultivating Cultural Compet…
  16. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
    January 01, 2011 - CAHPS QI The Case for Improving Patient Experience The Case for Improving Patient Experience October 2011  Podcast Speaker Larry Morrissey, MD, Medical Director of Quality Improvement, Stillwater Medical Group Moderator Carla Zema, PhD, Consultant, CAHPS User Network; Assistant Professor of Economics an…
  17. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
    June 20, 2011 - Strategy 4: IDEA Discharge Planning (Tool 2b) Be Prepared to Go Home Booklet Before you leave the hospital, we want to make sure you feel ready to be at home. During your hospital stay, your doctors and nurses will make sure to answer your questions and address your concerns. We want you to have all the information …
  18. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_4_Letters_508.pdf
    May 16, 2013 - Strategy 1: Working with Patients & Families as Advisors (Tool 4) Guide to Patient and Family Engagement :: 1 Sample Letter of Invitation for Advisory Council Applicants Dear [insert name], I am pleased to invite you to join the [patient and family advisory council or name of the council if it has been cho…
  19. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
    April 24, 2018 - About the CAHPS Patient Narratives Elicitation Protocol CAHPS® Clinician & Group Survey and Instructions About the CAHPS Patient Narrative Elicitation Protocol Document No. 2315 Updated April 24, 2018 About the CAHPS® Patient Narrative Elicitation Protocol Introduction .................................…
  20. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/reference/teamattitude.pdf
    March 21, 2014 - TeamSTEPPS Teamwork Attitudes Questionnaire (T-TAQ) TeamSTEPPS 2.0 TeamSTEPPS Teamwork Attitudes Questionnaire – F-9 TeamSTEPPS Teamwork Attitudes Questionnaire (T-TAQ) Instructions: Please respond to the questions below by placing a check mark (√) in the box that corresponds to your level of ag…

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