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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.docx
April 01, 2011 - Patients may not be properly informed about food choices, medication side effects, danger signs, and
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/reference/teampercept.pdf
March 21, 2014 - TeamSTEPPS Teamwork Perceptions Questionnaire (T-TPQ)
TeamSTEPPS 2.0 TeamSTEPPS Teamwork Perceptions Questionnaire – F-23
TeamSTEPPS Teamwork Perceptions Questionnaire (T-TPQ)
Instructions: Please respond to the questions below by placing a check mark (√) in the box that
corresponds to your leve…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/use-roll-ups-20111001-transcript.pdf
July 10, 2011 - Use of "Roll-ups" to Report CAHPS Survey Results and Other Quality Measures
Transcript release date 10/1/11 www.talkingquality.ahrq.gov
Use of “Roll-ups” to Report CAHPS
Survey Results and Other Quality Measures
Moderator: Lise Rybowski, Consultant, TalkingQuality; President, The Severyn Group
Speakers: …
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/teampercept.pdf
December 09, 2015 - TeamSTEPPS® for Office-Based Care - Teamwork Perceptions Questionnaire (T-TPQ)
TeamSTEPPS® for Office-Based Care
TeamSTEPPS Teamwork Perceptions Questionnaire (T-TPQ)
Instructions: Please complete the following questionnaire by placing a checkmark [√] in the box
that corresponds to your level of agreement fro…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
June 01, 2021 - CAHPS Narrative Item Set for the Clinician & Group Survey
Narrative Item Set
for the Clinician
& Group Survey
Consumer Assessment of Healthcare Providers and Systems
(CAHPS) surveys provide a valuable look at patients’
experiences with important aspects of care.
Clinician & Group
Composite Measures
Ge…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Identifying_Areas_to_Improve_2012_03_01_Transcript.pdf
January 01, 2012 - Identifying Areas to Improve
Identifying Areas to Improve
March 2012 Podcast
Speaker
Donna Farley, Senior Health Policy Analyst and Co-lead, RAND CAHPS Team
Moderator
Carla Zema, Consultant, CAHPS User Network; Assistant Professor of Economics and Health Policy, Saint
Vincent College
Presentation A…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medoffice-resourcelist.pdf
April 01, 2023 - Resource List - AHRQ Medical Office Survey
SOPS Medical Office Survey Resource List 1
Improving Patient Safety in Medical Offices: A
Resource List for Users of the AHRQ Medical Office
Survey on Patient Safety Culture
I. Purpose
This document provides a list of references to websites and other publicly availab…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
May 22, 2013 - Strategy 4: IDEA Discharge Planning (Tool 2b)
Be Prepared to Go Home
Booklet
Before you leave the hospital, we want to make sure
you feel ready to be at home. During your hospital stay,
your doctors and nurses will make sure to answer your
questions and address your concerns. We want you to
have all …
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
April 01, 2011 - Patients may not be properly
informed about food choices, medication side effects, danger signs, and
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-role-play-final508.pdf
April 05, 2018 - Teach-Back
Teach-Back
Teach-Back: Role Play Scenarios
The Guide to Improving Patient Safety in Primary Care
Settings by Engaging Patients and Families
Teach-Back
Role Play Scenario 1
Facilitator Instructions
1. As facilitator, play the role of the patient.
2. Request a volunteer to play the role of the clinici…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-3-slides.pptx
February 28, 2022 - TeamSTEPPS Situation Monitoring Module 3
Situation Monitoring
Module 3
1
Situation Monitoring Exercise:
Rebuild Your Tower
Situation Monitoring
Rules:
Same goals and rules as the earlier tower building exercise except one BIG change:
The Color Guide cannot speak or write the name of any color.
The Length Guide…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-t-taq-questionnaire.pdf
May 31, 2023 - TeamSTEPPS Teamwork Attitudes Questionnaire
TeamSTEPPS Teamwork Attitudes Questionnaire
The TeamSTEPPS Teamwork Attitudes Questionnaire (T-TAQ) is designed to assess attitudes
related to team structure and the four essential skills taught in TeamSTEPPS. The 30-item self-
report tool uses 5…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
January 01, 2017 - Questions & Answers: The CAHPS Patient Narrative Elicitation Protocol
QUESTIONS & ANSWERS
The CAHPS Patient Narrative Elicitation Protocol:
A Scientific Approach to Collecting Comments on Experiences of Care
Narratives from patients about their health care experiences can provide a valuable complement to
standar…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module5/module5_tools.docx
August 03, 2017 - Fall Prevention Toolkit
Fall Prevention Toolkit
Module 5 Tools
Tool 5A: Information to Include in Incident Reports
Tool 5B: Assessing Fall Prevention Care Processes
Action Plan Tool to Measure Fall Rates and Fall Prevention Practices
5A: Information To Include in Incident Reports
Background: The purpose of this tool…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6k.pdf
August 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence
The CAHPS Ambulatory Care
Improvement Guide
Practical Strategies for Improving Patient Experience
Section 6: Strategies for Improving Patient Experience with
Ambulatory Care
6.K. Cultivating Cultural Compet…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
January 01, 2011 - CAHPS QI The Case for Improving Patient Experience
The Case for Improving Patient Experience
October 2011 Podcast
Speaker
Larry Morrissey, MD, Medical Director of Quality Improvement, Stillwater Medical Group
Moderator
Carla Zema, PhD, Consultant, CAHPS User Network; Assistant Professor of Economics an…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
June 20, 2011 - Strategy 4: IDEA Discharge Planning (Tool 2b)
Be Prepared to Go Home
Booklet
Before you leave the hospital, we want to make sure you feel ready to be at home. During your hospital stay, your doctors and nurses will make sure to answer your questions and address your concerns. We want you to have all the information …
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_4_Letters_508.pdf
May 16, 2013 - Strategy 1: Working with Patients & Families as Advisors (Tool 4)
Guide to Patient and Family Engagement :: 1
Sample Letter of Invitation
for Advisory Council Applicants
Dear [insert name],
I am pleased to invite you to join the [patient and family advisory council or name of the council if it has been cho…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
April 24, 2018 - About the CAHPS Patient Narratives Elicitation Protocol
CAHPS® Clinician & Group Survey and Instructions
About the CAHPS Patient Narrative Elicitation Protocol
Document No. 2315
Updated April 24, 2018
About the CAHPS® Patient Narrative
Elicitation Protocol
Introduction .................................…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/reference/teamattitude.pdf
March 21, 2014 - TeamSTEPPS Teamwork Attitudes Questionnaire (T-TAQ)
TeamSTEPPS 2.0 TeamSTEPPS Teamwork Attitudes Questionnaire – F-9
TeamSTEPPS Teamwork Attitudes Questionnaire (T-TAQ)
Instructions: Please respond to the questions below by placing a check mark (√) in the box that
corresponds to your level of ag…