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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry.pdf
June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Fry
WHAT IS PATIENT EXPERIENCE
AND HOW DOES CAHPS
MEASURE IT?
Stephanie Fry
Senior Study Director
Westat
What is Patient Experience?
Patient experience encompasses the range of interactions that
patients have with the health care system, including:
Co…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/cahps-improvement-guide.pdf
January 01, 2016 - The CAHPS® Ambulatory Care Improvement Guide
PROJECT SUMMARY
The CAHPS® Ambulatory Care Improvement Guide
The Aim
The CAHPS Health Plan Survey and the CAHPS Clinician & Group Survey are widely used by health care
providers, payers, and purchasers to assess patients’ experiences with ambulatory care. Many organi…
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www.ahrq.gov/patient-safety/patients-families/engagingfamilies/howtogetstarted/index.html
December 01, 2017 - Information to Help Hospitals Get Started
Research shows that when patients are engaged in their health care, it can lead to measurable improvements in safety and quality. To promote stronger engagement, Agency for Healthcare Research and Quality developed the Guide to Patient and Family Engagement in Hospital …
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www.ahrq.gov/talkingquality/translate/organize/disease.html
May 01, 2019 - Organizing Quality Measures by Disease or Condition
Research indicates that consumers are more interested in measures that are clearly related to a disease or condition that they have, or that a loved one has. [1] A large number of measures are disease-specific. If most or all of the measures you are consideri…
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www.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/emotional-wellness-resources-electronic.docx
March 01, 2022 - Emotional Wellness Resources for Nursing Home Staff
Emotional Wellness Resources for
Nursing Home Staff
Stress, fear, and exhaustion from being on the frontlines of the COVID-19 pandemic may leave you feeling anxious and overwhelmed. These feelings are common, and you do not have to f…
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www.ahrq.gov/cahps/news-and-events/events/20131008_cg/webcast_10_08_13_cg.html
July 01, 2018 - Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (Webcast)
October 8, 2013
Summary
Speakers and PowerPoint Slides
Recording
Transcript
Related Material
Summary
The CAHPS Clinician & Group Surveys (CG-CAHPS) include a Visit version, which asks patients about care at thei…
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www.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/emotional-wellness-resources-qr-codes.docx
March 01, 2022 - Emotional Wellness Resources for Nursing Home Staff with QR codes
Emotional Wellness Resources for
Nursing Home Staff
Stress, fear, and exhaustion from being on the frontlines of the COVID-19 pandemic may leave you feeling anxious and overwhelmed. These feelings are common, and you do …
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www.ahrq.gov/sops/events/webinars/asc-program.html
December 01, 2023 - Ambulatory Surgery Center SOPS: What You Need To Know (Webcast)
January 10, 2019
Summary
Speakers and Presentation Slides
Recording
Transcript
Related Material
Summary
On Thursday, January 10, 2019, AHRQ hosted a webcast that provided information on the Surveys on Patient Safety Culture™ (SOPS…
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv3ab.html
June 01, 2010 - Consumer Survey
Older adults and people with disabilities
Access to service coordinator (includes … 2
12
Children with special health care needs
Access to service coordinator (includes
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www.ahrq.gov/sites/default/files/wysiwyg/chsp/compendium/2022-hhco-linkage-techdoc.pdf
January 01, 2022 - In addition
to the names and locations, the systems list includes characteristics such as the number … Because the systems list was developed using the
OneKey data, it also includes this unique OneKey ID … The data file includes a variable for home health care organization type, which identifies (1)
general … Section V.A includes the definition of a health system for the Compendium and summarizes the
exclusion … contrast, the OneKey data include organizations licensed to treat individuals in their home,
which includes
-
www.ahrq.gov/sites/default/files/wysiwyg/chsp/compendium/2020-hhco-linkage-techdoc.pdf
January 01, 2020 - In addition
to the names and locations, the systems list includes characteristics such as the number … Because the systems list was developed using the
OneKey data, it also includes this unique OneKey ID … The data file includes a variable for home health care organization type, which identifies (1)
general … Section V.A includes the definition of a health system for the Compendium and summarizes the
exclusion … contrast, the OneKey data include organizations licensed to treat individuals in their home,
which includes
-
www.ahrq.gov/sites/default/files/wysiwyg/chsp/compendium/2021-hhco-linkage-techdoc.pdf
January 01, 2021 - In addition
to the names and locations, the systems list includes characteristics such as the number … Because the systems list was developed using the
OneKey data, it also includes this unique OneKey ID … The data file includes a variable for home health care organization type, which identifies (1)
general … Section V.A includes the definition of a health system for the Compendium and summarizes the
exclusion … contrast, the OneKey data include organizations licensed to treat individuals in their home,
which includes
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruhealing/impsteps.html
January 01, 2017 - The review includes identification of team meetings, huddles, and other communication structures in place … Advice includes who should attend the meeting and their roles, who is responsible for the reports, and … The plan includes incorporating inservice training for new hires and training material for temporary
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www.ahrq.gov/policymakers/chipra/demoeval/state-reports/index.html
March 01, 2019 - Reports from the States
This page includes reports and other resources produced by the CHIPRA … It also includes helpful resources, including a video promoting the value and benefits of medical home … Their Web site includes many resources on care coordination, quality measures, and medical homes.
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/prevhosp/timeline.html
June 01, 2017 - The review includes identification of team meetings, huddles, and other communication structures in place … Advice includes who should attend the meeting, what their roles are, who is responsible for the reports … The plan includes incorporating educational in-service for new hires and training material for temporary
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/nicutoolkit.pdf
January 01, 2004 - This toolkit includes resources for hospitals that wish to improve safety when newborns transition
home … Each infant should have his or her own PHR, which includes both general information about
newborn care … ■ Includes a brief description of the condition and its management, warning signs and symptoms
of … resources permit, the Health Coach may also want to develop additional customized information
that:
■ Includes … materials for each infant.
11
The Followup Process
The followup process includes
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www.ahrq.gov/research/findings/nhqrdr/chartbooks/healthyliving/mcheff-measures.html
June 01, 2018 - Hispanic includes all races. … Hispanic includes all races. … Hispanic includes all races. … Hispanic includes all races. … Hispanic includes all races.
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www.ahrq.gov/sites/default/files/wysiwyg/chsp/compendium/chsp_linkage_file_tech_doc.pdf
October 01, 2018 - In addition to the names and locations of the systems, the list
includes a set of their attributes ( … In addition, the file includes hospital identifiers such as the Centers for Medicare &
Medicaid Services … In addition, if the hospital is in a Compendium system, the file includes the identifying
information … The hospital linkage file includes a flag that
identifies non-Federal general acute care hospitals–– … While the hospital linkage file includes the flag for non-Federal general
acute care hospitals, users
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www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6b.html
June 01, 2014 - Notes:
The final survey includes 3 variations of a multi-item instrument: (1) Adult Primary Care … The survey also includes questions to obtain health status and demographic data. … Notes:
The final survey includes 3 variations of a multi-item instrument: (1) Adult Primary Care … The survey also includes questions to obtain health status and demographic data. … The survey also includes questions to obtain health status and demographic data.
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www.ahrq.gov/research/findings/nhqrdr/chartbooks/healthyliving/lifestyle.html
June 01, 2018 - Hispanic includes all races. … White and Black are non-Hispanic; Hispanic includes all races. … White and Black are non-Hispanic; Hispanic includes all races. … Hispanic includes all races. … Hispanic includes all races.