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www.qualitymeasures.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
December 01, 2020 - Webcasts & Recent Events
Research Meetings
Reporting Results to Consumers
Improving … for Healthcare Research and Quality (AHRQ) convened an invitation-only research meeting to discuss improving … Franchetti, MA, CPHQ, Customer Experience Manager, Neighborhood Health Plan of Rhode Island
Topic: Improving … Neighborhood identified a need to focus on improving customer service by oversampling plan members, analyzing … Cavanaugh, MD, MHS, Associate Professor of Medicine, Vanderbilt University Medical Center
Topic: Improving
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/cg/using-data/index.html
December 01, 2023 - Improving Patient Experience: Data Analysis Methods (Webcast). … The Power of Patient Stories for Improving the Patient Experience . … Improving Patient Experience in Large Organizations . … Lessons From Healthcare Organizations on Improving Patient Experience . … Read about recent and ongoing research on improving patient experience .
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www.qualitymeasures.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/improving-fac-notes.html
May 01, 2017 - Communication and Teamwork in the Surgical Environment Module
Say:
The Improving Communication … Before we can start improving communication and teamwork, it is important to have a good understanding … aspect of improving teamwork and communication, which is debriefing at the end of the case. … Each section of the checklist has specific elements aimed at improving both. … Improving team communication is not an easy fix and requires patience and time.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-031121.pdf
July 22, 2021 - Federal Interagency Workgroup on Improving Diagnostic Safety and Quality
1
Federal Interagency Workgroup … on Improving Diagnostic
Safety and Quality in Health Care
Workgroup Goal: Established by Senate Report … o We have begun pilot testing the TeamSTEPPS for Improving
Diagnosis curriculum. … • The guide to improving clinician calibration is in the developmental
phase. … qualitysafety.bmj.com/content/early/2021/02/17/bmjqs-2020-011593
Federal Interagency Workgroup on Improving
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-improving-care-hp-adult.html
December 01, 2018 - Supplemental Items
Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Improving … Contact CAHPS
Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Improving … If you are interested in collecting patient feedback on improving care and services in practice settings … 2018
Internet Citation: Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Improving … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-improving-care-hp-adult.html
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-improving-care-hp-child.html
December 01, 2018 - Supplemental Items
Supplemental Items for the CAHPS Health Plan Child Survey 5.0: Improving … Contact CAHPS
Supplemental Items for the CAHPS Health Plan Child Survey 5.0: Improving … If you are interested in collecting patient feedback on improving care and services in practice settings … 2018
Internet Citation: Supplemental Items for the CAHPS Health Plan Child Survey 5.0: Improving … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-improving-care-hp-child.html
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www.qualitymeasures.ahrq.gov/patient-safety/settings/ambulatory/improve/six-building-blocks.html
March 01, 2022 - by Setting
Ambulatory Care
AHRQ Six Building Blocks: A Team-Based Approach to Improving … Responding to this need, AHRQ funded the Six Building Blocks: A Team-Based Approach to Improving Opioid … Findings from the testing resulted in the Six Building Blocks: A Team-Based Approach to Improving Opioid … For background information, go to About AHRQ's Six Building Blocks: A Team-Based Approach to Improving … Funding
The Six Building Blocks: A Team-Based Approach to Improving Opioid Management in Primary Care
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/6-improvement-strategies.pdf
March 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care
The CAHPS Ambulatory Care
Improvement … Guide
Practical Strategies for Improving Patient Experience
Section 6: Strategies for Improving Patient … STRATEGIES FOR IMPROVING PATIENT EXPERIENCE WITH AMBULATORY CARE 6-1
6.A. … STRATEGIES FOR IMPROVING PATIENT EXPERIENCE WITH
AMBULATORY CARE
6.A. … Measuring patient experience as a strategy for
improving primary care.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-closing.pdf
March 15, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores
Q&A Session
“Strategies for Improving CAHPS
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-intro.pdf
January 28, 2021 - Lessons From Healthcare Organizations on Improving Patient Experience webcast - Intro
Lessons From … Healthcare Organizations
on Improving Patient Experience
A Webcast Presented by the AHRQ CAHPS User … AHRQ’s CAHPS program
• Foundational elements of patient experience improvement
• Two case examples:
► Improving … health plan customer service
► Improving patient-provider interactions in a large medical group
•
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www.qualitymeasures.ahrq.gov/antibiotic-use/acute-care/safety/communication.html
November 01, 2019 - Acute Care Hospital Toolkit
Develop Culture of Safety Around Prescribing
Improving … Develop and Improve Stewardship Program
Develop Culture of Safety Around Prescribing
Improving … Antibiotic Use is a Patient Safety Issue
Improving Communication and Teamwork
Effective … and Treatment
Ambulatory Care Toolkit
Long-Term Care Toolkit
Improving … last reviewed November 2019
Page originally created November 2019
Internet Citation: Improving
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores
Strategies for Improving
CAHPS Health Plan … Survey Scores
A p r i l 1 3 , 2 0 1 6
“Strategies for Improving CAHPS Health Plan Survey Scores … pm ET
15
CareSource
MISSION FOCUSED: To make a lasting difference in our members’
lives by improving … Consumer Experience
Karen.Posey@caresource.com
mailto:Karen.Posey@caresource.com
Strategies for Improving
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www.qualitymeasures.ahrq.gov/hai/tools/enhanced-recovery/index.html
June 01, 2023 - Home
Healthcare-Associated Infections Program
Tools
Improving … Toolkit
CLABSI and CAUTI Prevention in ICUs
Community-Acquired Pneumonia Toolkit
Improving … Implementing an ISCR Pathway
Measuring Impact
Planning for Sustainability
Improving … Telemedicine
Universal ICU Decolonization Protocol
Toolkit for Improving … Surgical Care and Recovery
The AHRQ Safety Program for Improving Surgical Care and Recovery
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www.qualitymeasures.ahrq.gov/takeheart/training/care-coordination/index.html
April 01, 2023 - Care Coordination for Cardiac Rehab Patients
Improving Support for Women Who Need Cardiac Rehabilitation … Care Coordination for Cardiac Rehab Patients (1:00:16)
Slides: Practical Methods for Improving Care … Coordination for Cardiac Rehabilitation Patients (PDF, 943 KB)
Improving Support for Women Who Need … YouTube embedded video: https://www.youtube-nocookie.com/embed/YsT4m18q9yE
Video: Improving Support … for Women That Need Cardiac Rehabilitation (48:51)
Slides: Affinity Group: Improving Support for
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www.qualitymeasures.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/how-to-use.html
July 01, 2023 - Events
Education & Training
Resources
How To Use the Toolkit for Improving … Perinatal Safety
Toolkit for Improving Perinatal Safety
The Toolkit consists of three pillars … 2023
Page originally created March 2017
Internet Citation: How To Use the Toolkit for Improving
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www.qualitymeasures.ahrq.gov/health-literacy/professional-training/lepguide/app-f.html
September 01, 2020 - Patient Safety Systems for LEP Patients Slide 2: Improving Patient Safety Systems for LEP Patients ( … continued) Slide 3: Improving Patient Safety Systems for LEP Patients (continued) Slide 4: What We Know … Improving Patient Safety Systems for Limited English Proficiency (LEP) Patients: A Guide for Hospitals … Improving Patient Safety Systems for LEP Patients
Goal of the Guide:
Help hospital leaders better … Improving Patient Safety Systems for LEP Patients
This presentation will:
Highlight what we know
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www.qualitymeasures.ahrq.gov/news/newsletters/e-newsletter/879.html
September 01, 2023 - Today's Headlines:
Issue Brief Explores the Unique Challenges of Studying and Improving Diagnostic … Register Now: Oct. 19 Virtual Research Meeting on Improving Patient Safety and Provider Well-Being . … Issue Brief Explores the Unique Challenges of Studying and Improving Diagnostic Safety for Children … A new issue brief examines the unique challenges of studying and improving diagnostic safety for children … Register Now: Oct. 19 Virtual Research Meeting on Improving Patient Safety and Provider Well-Being
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-o-part2.pptx
April 21, 2014 - Improving Communication and Teamwork in the Surgical Environment
Appendix O.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-k-blank-template.pptx
April 21, 2014 - Improving Communication and Teamwork in the Surgical Environment
Quality Improvement Study Template
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-n-part1.pptx
April 21, 2014 - Improving Communication and Teamwork in the Surgical Environment
Appendix N.